Timken Grange

It has been a couple of months since my father passed away. However, it has enabled me to thoroughly consider the outstanding care that was given to my father. On May the 8th 2022, I flew in from New Zealand not knowing what to expect at the care home. I was greeted and immediately made welcome in a challenging situation for me. My father had been quite ill for some time, but it was apparently clear that the end was imminent. I also understand that my father had been quite challenging for them, but they dealt with him with considerable understanding. This team of staff were professional, understanding and extremely helpful. The care home itself, I found to be very clean and comfortable. In most jobs, we are allowed to finish work, go home and forget and have a cup of tea, but the care staff, that are dealing with end-of-life situations on a daily basis go above and beyond. I am extremely grateful for their very kind words and understanding. I cannot say how grateful I am.

Mum was moved from her beautiful 4 bedroomed detached house into Timken Grange on June 1st 2022. Mum and I had visited the home on two occasions to get a feel for it and both times fell in love with the place and the people working there. I live and work abroad so felt helpless when Mum needed to transition into the home which she did with the help of her neighbour and a carer. From the moment she arrived in Timken Grange, everything has been just wonderful. The manager always has time for both Mum and myself especially when I have hundreds of questions and all the staff are so welcoming and friendly when both me and my teenage sons arrive to visit Mum. I have had a private meeting with the manager to set up phone calls between Mum and me when I return back to Cambodia and again she took the time to go through the information I wanted to share with her concerning Mum. I would just like to thank you all for such a wonderful job you all do taking care of my Mum.

Excellent for the most part. The quality of food could be better.

In the short time that Mum has been in your care, we have been generally satisfied with most aspects of the care provided. There is an issue with the laundry, some items are missing, which is difficult to understand as every item is labelled and buttoned. The staff are always very welcoming, and on the whole, show a good amount of care. The Jubilee celebration day was amazing. The staff worked so hard to make it a day to remember by all - well done.

My most sincere thanks to each and every one of you who have cared for my Uncle. You all do the most amazing job of dealing with so many complex issues. You went over and above the call of duty by caring for my cousin and his daughter when they arrived from NZ after an 18-month absence due to Covid. You eased what was a painful goodbye to a loved Father and Grandad, always respectful but also highlighting the man that was my uncle. Thank you so much.

We've lived here for two months, learning all the time and gradually settling in. The accommodation is comfortable and practical, the staff are all very attentive and look after us well. The food is good with a varied menu over 4 weeks, and special requirements are dealt with well. We are now settled and very content.

Our fears about placing Mum in care have been completely alleviated. She is so cared for, and we are so happy with her care and support.

Good, staff are warm and welcoming. Mother seems happy and content. For the platinum jubilee, unexpected guests were welcomed in and in a calm, professional manner, staff extended the space and were inclusive throughout. One area that would significantly improve the overall care would be to make sure my mother has her hearing aids in and that there is battery life.

From the time we arrived, we were greeted by a member of staff who was very helpful and guided us to where we wanted to go. They were very polite and made sure we had everything we needed. We came during the Queen's platinum jubilee where we were all provided with a satisfactory cup of tea and sandwiches, strawberries and scones. The environment was overall good and well organised. Very good experience.

My aunt is quite happy in the home but would like to be taken out more often.

The team have created a wonderful atmosphere for the jubilee weekend. Three times the turnout they expected but the management catering and care team have stepped up in an amazing way. Such care and love from everyone here and Timken Grange.

Mum has been at Timken Grange for just over 6 months. It did take her a while to settle in, but now she is living there happily. The manager has listened to any concerns we may have had in those early days and took steps to ensure that Mum’s needs are catered for. The management and staff really do care about the residents well being and we see that Mum has made friends, both with staff and other residents. There are many activities which Mum joins in with regularly – and she particularly enjoys singing along, and dancing at the musical events. There are also occasional trips out – she has even been taken to the local pub! It was a difficult task trying to find a care home for Mum, but I believe that we could not have found a better care home for her than Timken Grange.

The whole team are simply amazing, doing everything possible to make sure all my dad’s needs are met and more. Always going that extra mile. They have given my dad his get up and go back, he is the happiest he’s been for some time.

My dad has been a resident at Timken for nearly 2 years. In the beginning, he joined in with many of the activities but more recently he has had a number of visits to the hospital and since returning to the home he has been fairly immobile. The staff assured me that there was nothing they couldn't provide from a care point, even changing his bed to a more suitable electric type and implementing a hoist to help him in and out. Usually, on my visits, he sleeps either in bed or in his chair so imagine my delight when I arrived yesterday to be told he was up having his hair cut. He'd been to the lounge for lunch for the first time in 2 months and he is putting on weight. The staff work continuously to make sure he is getting the care he needs and yesterday they even went out and bought him a beer (alcohol-free of course!) His face was pure ecstasy! They really do go the extra mile and I honestly can't thank them enough. I would highly recommend Timken Grange. It's like my extended family!

My mother, who is now 97years old, has been at Timken Grange since it opened when she claimed it was like a five-star hotel, and now it is truly her home and she feels secure within its bright and airy rooms. The staff make every effort and more to ensure her happiness and my mother considers them friends with whom she can feel fully at ease. She has a regular in-house hairdresser and manicurist while, as well as the many daily activities offered, there is a plush purpose-made cinema with sofas. The staff even arrange regular facetime chats with my mother as we live a considerable distance from Northampton. My mother has many ailments but we feel secure in the knowledge that staff ensure she has the medication as prescribed and closely monitors her 24-hours a day, to be on hand to make sure appropriate medical care is provided promptly when required. Timken Grange saved my mother’s life when she was at a low 4-years ago and offers her a safe, dignified and extremely comfortable final years.

Sadly Dad was only in Timken Grange Care Home for a week before he was taken back into hospital and passed away. We feel sad that he never truly experienced life at Timken. We were looking forward to becoming part of the Timken family! We would like to thank everyone at Timken for their support, care and compassion and for looking after Dad so well when he was with them.

Excellent in all areas. Very safe and stimulating home. Very caring and kind.

My mother has been a resident of the care home since July 2018 and since the transfer of ownership last year, we have seen changes for the better. I often see directors and members of the management team at the home who are always engaging. I am always welcomed into the home for my visit, which has been difficult through the Covid-19 pandemic and as she is at the end of her life. Since the new manager arrived, the manager has gone out of her way to ensure that my mother's needs have been met; nothing is too much trouble and she is passionate about working at the home, being very hands-on and engaging with family members and all members of staff/management to ensure that the home provides the best care for residents. The manager shows empathy towards all residents and has a great team of senior staff members around her who share the same commitment, all of whom I have got to know and ensure that my mother is kept comfortable. I feel assured at all times that my mother is in the best place. Well done TG.

Since arriving six months ago, Mum has improved greatly in physical terms and her general outlook. The staff are friendly, helpful and there is always laughter around. We are kept up to date with all information necessary and are very impressed with the care, activities and generally the home.

The staff at Timken Grange and particularly, the general manager, could not have been more helpful and accommodating in what has been a difficult time for us. The standard of care and attention to detail has been amazing and we can't thank them enough.