Gracewell of Woking

12 Streets Heath, West End, Woking GU24 9QY

Gracewell of Woking is a new residential care and nursing home that overlooks a beautiful village green and is within walking distance of the Tringham village hall.

As well as offering high-quality residential care, nursing care and dementia care to people in Woking, the home is also easily accessible from neighbouring areas such as Lightwater, Chobham, Bisley, Knaphill, Bagshot, Frimley, Horsell, Camberley, Sunningdale, Ascot and Surrey.

Designed to ensure that residents receive the best care, whilst still enjoying the independence that can help them to live a fulfilled, sociable and happy life. Gracewell of Woking also offers a hair and beauty salon and cinema.

Group: Gracewell Healthcare Ltd

Person in charge: Meera Govindapillai (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Gracewell of Woking: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Gracewell of Woking is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Gracewell of Woking in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.95 for Gracewell of Woking is calculated as follows: ( (57 Excellents x 5) + (3 Goods x 4) ) ÷ 60 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Gracewell of Woking is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Gracewell of Woking has a Review Score of 9.4 (9.367) from 5 Reviews


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Woking?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Woking

  • Daughter of Resident/Service User
    3
  • Relative of Resident/Service User
    1
  • Resident / Service User
    1

The care is absolutely perfect and all the Carers are so kind to us.

How likely would you be to recommend Gracewell of Woking? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

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Value for Money

Average Rating:   5 out of 5

Sophie Evans, Digital Marketing Executive at Gracewell of Woking responded to this review on 24 Apr 2018:

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Woking Team

Excellent experience from first meeting to show us the available accommodation, to moving my partner's Aunt into Gracewell. Professional, with courtesy and kindness shown throughout the move. Excellent standard of care and attention.

How likely would you be to recommend Gracewell of Woking? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

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Value for Money

Average Rating:   5 out of 5

Marketing, Marketing at Gracewell of Woking responded to this review on 24 Apr 2018:

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Woking Team

Thank you all for making me and my family feel very welcome. Warm, kind staff who catered for all my needs with the utmost respect and dignity. Food, staff and environment were of the highest standard.

Keep up the good work and I very much look forward to coming back one day.

Home from home.

How likely would you be to recommend Gracewell of Woking? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   5 out of 5

Marketing, Marketing at Gracewell of Woking responded to this review on 24 Apr 2018:

Thank you for taking the time to review Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and are looking forward to welcoming you and your family back in the future.
The Gracewell of Woking Team

This is possibly one of the best care/nursing homes in Surrey. The quality of care is outstanding with an exceptionally happy atmosphere. So pleased, cannot fault anything.

How likely would you be to recommend Gracewell of Woking? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Marketing, Marketing at Gracewell of Woking responded to this review on 24 Apr 2018:

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Woking Team

My mother has only been at Gracewell for two weeks but so far we are very impressed with everything. The surroundings and decor have been thoughtfully done and are lovely but the most important thing is the excellent level of care from all the staff who are very cheerful, efficient and caring. We looked for a long time to find somewhere we felt happy to take my mother to and Gracewell gave us that confidence.

How likely would you be to recommend Gracewell of Woking? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Marketing, Marketing at Gracewell of Woking responded to this review on 10 Apr 2018:

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Woking Team

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Emily

Emily Wyllie

Job Title: Home Admissions Advisor

Description:

My main role is to help and support families who have chosen to bring a loved one into our community. I love working for Gracewell and honestly enjoy every single day.

The best part about my role is that I can help make a difference to people’s lives and look forward to working with the principles of Gracewell.

Lucy

Lucy Collins

Job Title: Home Administrator

Description:

Hello, I am new to Gracewell. I started November 2017 as the Gracewell of Woking Home Administrator. I have 12 years experience and am very excited to be part of a brand new home & working with a fantastic team.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gracewell of Woking