Greenview Hall

12 Streets Heath, West End, Woking GU24 9QY
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9.7 59 Reviews
  • Greenview Hall, Woking
Based in Woking, Greenview Hall is located on the edge of the West End, overlooking a beautiful village green and within walking distance of the Tringham Village Hall. The skilled team offers high-quality residential, nursing and dementia care, as well as short-term respite care.

The luxurious, modern home provides premium facilities including spacious lounges, an in-house cinema room, café and hair and beauty salon. As well as a varied activity programme, which includes outings to local areas of interest, the home has beautifully landscaped gardens, offering a peaceful environment for residents.

Greenview Hall has excellent connections to the road and rail network, as well as Wi-Fi connectivity, meaning your loved one is never far away.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1820
  • Self-Funded Residential Dementia Care: from £1920

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Greenview Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Meera Govindapillai (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Greenview Hall Reviews (59)

9.7

Greenview Hall has a Review Score of 9.7 (9.704) out of 10, based on 21 reviews in the last 2 years.
Over all time Greenview Hall has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Greenview Hall
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Total of 59, showing 41-59
Review from Kim W (Daughter of Resident) published on 20 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lives at Gracewell of Woking and I could not be happier. The carers know my mum so well and ensure that she has everything she needs on a daily basis. She has Dementia and the care team are trained to such a high standard. I can visit my mum and when I leave her I feel happy and relaxed knowing
that I am leaving her in safe hands. The activities/events are great and really get my mum stimulated. I am so pleased my mum has so much individual time spent with her as this has helped her confidence grow.
Reply from Meera Govindapillai, General Manager at Greenview Hall

Our activities team here at Gracewell of Woking have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from Eric H (Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well run facility - no complaints.
Reply from Meera Govindapillai, General Manager at Greenview Hall

Here at Gracewell of Woking we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from L P (Resident) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before I came into the home I was worried, but the first day it was wonderful. The staff was very friendly and always smiling and helpful. I think Gracwell is wonderful, better than that it is excellent.
Reply from Meera Govindapillai, General Manager at Greenview Hall

Here at Gracewell of Woking, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from J W (Daughter of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for almost two years (October). She has Parkinson's and this is managed well. Any issues relating to anything is resolved quickly. Fairy good communication between staff and family. Excellent activities and encouragement to join in. Kind and caring staff.
Reply from Meera Govindapillai, General Manager at Greenview Hall

Our activities team here at Gracewell of Woking have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from L P (Granddaughter of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This has been a very difficult time for all family members. Gracewell of Woking has pulled out all the steps for myself and my family. We have had window visits with my Grandmother too. She is kept very well entertained by the lovely activity ladies. The care team are amazing and cater to her every
need, even though she can be difficult at times due to her needs. Just an incredible team.
Reply from Meera Govindapillai, General Manager at Greenview Hall

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Woking and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from S M (Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole home in West End is very well run and the staff are excellent and caring to all residents. The food is excellent and it is a wide variety.
The rooms are big and with an ensuite bathroom, very generous size and always spotlessly clean. The nursing staff are excellent and on the ball and assist
the doctor once a week.
Overall, extremely excellent.
Reply from Meera Govindapillai, General Manager at Greenview Hall

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Emily W (Granddaughter of Resident) published on 28 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell of Woking has given me the peace of mind that I have my nan in the best place possible, she has got stronger and stronger since she moved into the home. The care team are fantastic, the food is great with a wide variety every day, the activities are stimulating and engaging and they have something
for everyone. The home is clean and just has a lovely feel throughout.
Reply from Marketing, Marketing at Greenview Hall

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Woking Team.

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Review from J Y (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has had the most wonderful care at Gracewell. Sadly she passed away on 18th December, but her final days were treated with greatest respect, dignity and love from all those who tended her. As a family, we couldn't have wished for better. Her whole stay at Gracewell was excellent.
Reply from Marketing, Marketing at Greenview Hall

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Woking – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Woking Team

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Review from Christine B (Daughter of Resident) published on 7 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise this nursing home enough. My father had very challenging behaviour and they stuck with him, giving nothing but kindness. When he was having end of life treatment they were patient and compassionate. The home was spotless and everyone from the cleaner to the manager was brilliant.
Reply from Marketing, Marketing at Greenview Hall

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Woking Team.

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Review from Steven W (Grandson of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan came in very poorly from the hospital, seeing her for the first time again after 6 weeks she looks amazing.
Reply from Marketing, Marketing at Greenview Hall

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Woking Team

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Review from Fay B (Granddaughter of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff and facilities are fantastic.
Reply from Marketing, Marketing at Greenview Hall

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Woking Team

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Review from Raymond L (Son of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were escorted by a member of staff who greeted us with a huge warm smile, she made us feel very comfortable. We were introduced to a number of staff and residents whom all seemed very happy and content. It was obvious there was a good bond and family feeling at Gracewell of Woking. I have never seen
my mum smile so much. The staff member who greeted us knew everyone by name which I thought was lovely.
Gracewell of Woking is immaculate, my mum's bedroom is fantastic with a lovely patio. This place is more akin to a 5-star hotel and I'm positive my mum will be very happy here.
Reply from Marketing, Marketing at Greenview Hall

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Gracewell of Woking Team

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Review from C M (Wife of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gracewell of Woking is providing a safe and caring service for my husband who has complex health issues. I cannot fault them. I am so happy I chose this nursing home over the others I checked out.
Reply from Marketing, Marketing at Greenview Hall

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Woking Team

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Review from Keith N (Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent in all ways.
Reply from Marketing, Marketing at Greenview Hall

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Gracewell of Woking Team

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Review from Sarah C (Daughter of Resident) published on 30 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our elderly father moved into Gracewell of Woking 6 weeks ago and from the moment we walked in, felt totally at home. The care he has is second to none, all the staff (Reception, Admin, Carers, Nurses, Activities and Catering) are excellent and can't do enough for him or us. The food is delicious
and appetizing, the rooms are beautifully decorated to 5* quality and we couldn't ask for anything more. The whole visiting experience for us as his children is a brilliant one and it's a joy to visit him. In his own words (and compliments from him are not dealt out readily!) are that he "couldn't be in a better place, and is very lucky to be able to live in such a wonderful place and he is very happy and the staff are so helpful and look after him very well". We are so happy that he is settled and happy and cannot recommend this care home enough. Thank you from all of us for looking after him and making his life a so much happier one and for also making his family so welcome.
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Review from Andrew S (Relative of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent experience from first meeting to show us the available accommodation, to moving my partner's Aunt into Gracewell. Professional, with courtesy and kindness shown throughout the move. Excellent standard of care and attention.
Reply from Marketing, Marketing at Greenview Hall

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Woking Team

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Review from John S (Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is absolutely perfect and all the Carers are so kind to us.
Reply from Sophie Evans, Digital Marketing Executive at Greenview Hall

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Woking Team

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Review from L N (Resident) assisted by family/friend published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you all for making me and my family feel very welcome. Warm, kind staff who catered for all my needs with the utmost respect and dignity. Food, staff and environment were of the highest standard.


Keep up the good work and I very much look forward to coming back one day.


Home from home.

Reply from Marketing, Marketing at Greenview Hall

Thank you for taking the time to review Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and are looking forward to welcoming you and your family back in the future.
The Gracewell of Woking Team

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Review from S H (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been at Gracewell for two weeks but so far we are very impressed with everything. The surroundings and decor have been thoughtfully done and are lovely but the most important thing is the excellent level of care from all the staff who are very cheerful, efficient and caring. We looked
for a long time to find somewhere we felt happy to take my mother to and Gracewell gave us that confidence.
Reply from Marketing, Marketing at Greenview Hall

Thank you for taking the time to share your experience of Gracewell of Woking.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Woking Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Safety / Security
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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Greenview Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.704 for Greenview Hall is calculated as follows: ( (183 Excellents x 5) + (48 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 243 Ratings = 4.704
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greenview Hall is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Meera

Meera Govindapillai

Job Title: General Manager

As the General Manager here I am proud to lead a team of dedicated colleagues, recruited specifically for their passion, dedication, and experience, that support each other in delivering the very best care for older people. I have 20 years' experience in this sector, and I am always extremely excited to lead and support my team. 

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