
Lovely caring environment. Staff kind and helpful. Always appears plenty of staff. Mom very happyD T(Son of Resident/Service User)



Lovely caring environment. Staff kind and helpful. Always appears plenty of staff. Mom very happyD T(Son of Resident/Service User)



Chandler Court is a purpose-built care home providing a full range of quality, person-centred care for older people. Care services range from residential and nursing care to dementia and compassionate end of life care. The home is currently undergoing refurbishment, ensuring a refreshed and modern environment for residents.
Everything about the home is designed around residents, and is currently undergoing refurbishment, ensuring a refreshed and modern environment. The home has a...
Care Provided by Chandler Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Chandler Court for full pricing details and T&Cs.
Contact Chandler Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Joleen Rayner(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (80)
Parking
- Parking on-site
Chandler Court Reviews (108)
Chandler Court has a Review Score of 9.8 (9.830) out of 10, based on 34 reviews in the last 2 years.
Over all time Chandler Court has 108 reviews.
My father has also recently been admitted there and has bad dementia a d is on the dementia ward where the staff seem very good and hopefully he gets the help he needs.
Overall the home is very nice and modern, staff and food and amenities are great.
Definitely recommended.
thank you very much for taking the time to leave us feedback about your experience.At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. At Chandler Court Care Home - Care UK we set a high...
Another member of staff did the inital assessment was so calm, and engaging with Nan and informative and supportive.
Two further members of staff both team leaders have been fabulous liaising with us regularly, discussing any concerns and going through Nan's care needs and always on hand for any queries or to check on progress and medication during the transition period.
All the carers have been so welcoming, caring and loving towards Nan and all family members when visiting.
Everyone has welcomed children visiting and supportive when it becomes problematic leaving Nan.
The food has been brillant, head chef helped us and did food for Nan's 95th birthday as well - a wonderful spread and such lovely food as well.
Two staff members have been Fab with daily activities and engaging Nan daily.
Would recommend Chandler Court to anyone for dementia care.
thank you very much for taking the time to leave us feedback about your experience.At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It is lovely to read that you found from your very...
The staff were amazing. The care and attention given to him was fantastic, nothing was too much trouble !
He loved the meals, the choices were great. The entertainment schedule was varied he was encouraged to join in and really enjoyed it.
His over all demeanour improved I hate to say this but he was happier than at home !
Great to be able to write something positive !
Hi, thank you very much for taking the time to leave us your review regarding a respite stay here with us. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your fathers experience with us has been a positive and beneficial one.
My mum came to Chandler Court for 3 weeks respite care. She was not keen to go initially, but settled quickly, and was super impressed by how kind and helpful the staff were. The communication with us was good and I would recommend it to anyone looking for respite care for a relative.
In Chandler Court they have a wish list, my mum made a wish to Ski and on the 7th January 2025, Chandler Court made that wish happen. My mum looked so happy. It was her life long wish and Care UK made it happen. I can't thank everyone involved enough. Both my parents are in Chandler Court and I can't thank all the staff enough for their care and compassion to both mum and dad. You made lovely memories not just for mum but for all our family to remember.
My husband was failed by this home during respite in September. When he returned home after 10 days his hygiene had been so poor he had a dreadful skin rash requiring medical intervention and treatment for 5 days to resolve. Despite the Homes own records stating his compliance and minimal input needed he was only showered twice during 10 days. He only took part in activities twice and did not see fresh air for the whole time. After an investigation and input from the Safeguarding team the Home agreed that the care had fallen short of what was promised. The dementia wing is fairly new and needs a lot more knowledge and understanding of dementia in order to support those relying on them. There seemed to be an over reliance on agency staff resulting in poor communication - my husband was repeatedly referred to by the wrong name which I was told was due to agency staff. This is on the surface a beautiful home but in my opinion falls short of providing good quality dementia care.
Thank you for taking the time to leave feedback for Chandler Court. I am sorry to read you feel your husband was failed during his respite stay in September. At Care UK, we hold ourselves to high standards and I am sorry we did not meet these expectations. I understand your concerns and complaint...
Communication and feedback have been first-rate. The team involved with my wife's care have always made time to talk to me, answer questions and happy to discuss future steps and involve me in care planning. They have also offered me support acknowledging the issues associated with coming to terms with placing a partner in care.
No one wants to be in this position. But I am secure in the knowledge that my wife is safe, cared for, and treated with dignity.
We had to move my mother from her previous care home as her needs changed. At such a difficult time, I came across Chandler Court when looking for somewhere to move mum to. From my initial telephone enquiry and visit, to today, I have been immensely impressed by the professional, compassionate way I (and more importantly my mum) have been treated. The staff are amazing. Mum loves all of the activities, especially any with dancing, and popping to the coffee shop when family and friends visit her. The move to Chandler Court has been positive for mum and for me. Thank you.
We have been very impressed with Chandler Court so far. The room is very nice and all the personalisation was completed as promised before admission. Communication has been very good with us from assessment to admission. Staff seem very attentive and mum seems to be settling well.
Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your mother is settling in well and that your experience with us has been a positive one.
Once my wife was accepted for a place, the exchanges of information were very clear and sensitively dealt with.
We had the chance to see my wives proposed room and asked what we would like to see in the way of pictures etc. We brought clothes etc prior to admission to make the day of admission easier for us all. Everything that was promised was done perfectly. The day of admission could not have gone any better and thanks to the efforts of your team, my wive seems to be settling very well. We are extremely pleased with everything so far at Chandler Court. Thank you all so much.
Thank you very much for taking the time to leave us feedback about your experience.At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
When my uncle needed to move into a care home, I wanted that care home to be Chandler Court and - what can I say - they have not disappointed. The staff have been consistently kind, supportive and helpful and have ensured that my uncle settles into his new home; communication from the team has been great, including our first Resident of the Day call. The food at the home is of a consistently high standard and alternatives are always available at request. Thanks to all the team for making a difficult time for the family that much easier to navigate.
Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My three week respite was catered for very well. The staff were very helpful and nothing was too much trouble to them. The activities were excellent, but you were not pushed into anything you did not want to participate in. Overall, a good standard was achieved, even my visitors were very impressed with the care home.
Thank you very much for taking the time to leave us feedback about your experience of a respite stay with. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear you found that nothing was too much trouble for the team and you enjoyed our...
My Mum is very well looked after, she is treated by everyone as an individual and take time when they can to talk to her to get to know her as a person. Myself and family have peace of mind which helps us as well as our Mum.
Thank you very much for taking the time to leave us feedback about your experience it is lovely to see that you have peace of mind knowing that your mother is well looked after. At Chandler Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Came here for post-op care and had all the help I needed. Staff professional and always pleasant. Food very good especially homemade soups. Have no complaints.
Thank you very much for taking the time to leave us feedback about your experience of a respite break with us. We are very happy that you found the respite break beneficial to your recovery and that enjoyed the food and appreciated the professionalism of the staff. At Chandler Court Care Home -...
My husband went to Chandler Court for 2 weeks of respite he could not have been treated, cared for, and welcomed more had he been the King. All staff were absolutely fantastic in making his stay so welcoming, attending to his wants, talking and listening to him We would both recommend anyone wanting permanent or respite care go there, we could not fault the service, professional yet still caring, helpful and friendly (staff always smiling and willing to do anything for you and your family). Gold star Chandler Court's superb on every count.
Thank you very much for taking the time to leave us feedback about your experience of a respite break with us. At Chandler Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for recommending...
I enjoyed my respite stay. The coffee shop was a great asset in meeting friends and family. Entertainment is good - particularly quizzes. The staff took every care nothing was too much trouble. Messages were passed on. The dining room is very attractive, and meals are always available. Perhaps more salads could be on the menu! All around an excellent place to stay. I cannot find anything negative to say!
Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
From the moment I visited Chandler Court, the staff made me feel welcome. They were kind, friendly, understanding, open, and honest about what they were able to offer in the way of care for my Nan. The rooms are beautiful, everything is always spotless. The home never smells like a hospital or care home, it looks and smells like a high-quality hotel. The food options are always good, healthy, and well-cooked. The staff always accommodates my Nan's fussy nature. All the staff take time to chat, provide updates, and take the time to get to know the residents. Nan has been very happy here, which I never imagined as she has always been fiercely independent and wanted to stay at home. Thank you Chandler Court.
Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
- On the whole, Chandler Court provides a reasonably good service. Facilities are excellent, food is great and staff make a real effort to be friendly with mum.
- Chandler Court has a welcoming atmosphere to visitors and I feel that any feedback I give is received positively.
- There are plenty of varied activities laid on for residents.
Even better if:
- As my mother has extremely limited movement, it is imperative that things are left within reach, such as magazines, books, cuddly toys, etc. There have been some occasions when I've arrived to find Mum unable to reach anything.
- There have been some staff who have left recently. In particular, nursing staff. One member of staff was very obviously frustrated. Whilst I don't know the details, I find myself wondering what was at the heart of their apparent low morale.
- Mum has false teeth and she is unable to clean them herself. Could they be cleaned more regularly, please?
Thank you.
Thank you for your kind comments about our facilities, award-winning food, and the welcoming atmosphere you have experienced from our caring, passionate team here at Chandler Court. We are also pleased to hear you feel listened to, as we are always keen to hear feedback to ensure the service is of...
On arrival, our mum's distress and anger at being left in a home soon settled following the kind words of the permanent residents. In Mum's world of dementia, she is distorted while the family battles with the reality of day-to-day challenges.
Chandler Court gave us the peace of mind and knowledge she would be safe during her respite. Thank you.
Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Chandler Court is an amazing home!
Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Chandler Court.
Accreditations
There are no accreditations posted yet for Chandler Court.
Meet the Team (1)

As the Home Manager, I’m passionate about delivering the highest standards of care and quality of life for the people we care for.
I believe that great care is about going beyond what is expected to make a difference to residents’ lives.
I also think it’s important to take a caring approach to colleagues, supporting them to do their best work and to fulfil their potential in the workplace. It’s our people who make all the difference and help us to deliver superb care, so if they’re happy, our residents are too.
One of my favourite parts of the day is chatting to residents and listening to their life stories. There’s so much we can learn from the older generation.
I have an open-door policy, so if there’s anything you’d like to know about Chandler Court and the care we provide, please do get in touch.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chandler Court to verify any information. View our terms and conditions. Chandler Court has an Enhanced Service -more info.