Chandler Court

Recreation Road, Bromsgrove B61 8DT
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9.7 95 Reviews
  • Chandler Court, Bromsgrove
Chandler Court is a purpose-built care home providing a full range of quality, person-centred care for older people. Care services range from residential and nursing care to dementia and compassionate end of life care.

Everything about the home is designed to enable residents to enjoy the very best lifestyle. The home has a café, hair salon and cinema, and a wide range of tailored group and one-to-one activities are planned each week. Residents are supported to continue visiting friends and clubs in the community.

Each bedroom at Chandler Court has its own en-suite wet room, TV and 24-hour nurse call system. The chef-led catering team prides itself on creating delicious dishes tailored to residents’ tastes.

Chandler Court is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1469
  • Self-Funded Residential Dementia Care: from £1559
  • Self-Funded Nursing Care: from £1709
  • RESPITE Self-Funded Residential Care: from £1679
  • RESPITE Self-Funded Residential Dementia Care: from £1767
  • RESPITE Self-Funded Nursing Care: from £1919

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Chandler Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Lilly Dahms (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking on-site

Chandler Court Reviews (95)

9.7

Chandler Court has a Review Score of 9.7 (9.735) out of 10, based on 35 reviews in the last 2 years.
Over all time Chandler Court has 95 reviews.

Overall Experience
  • 86
  • 7
  • 1
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Date Published
  • 95
  • 9
  • 18
  • 35
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Reviewer Connection to Chandler Court
  • 40
  • 17
  • 7
  • 5
  • 5
  • 5
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 95, showing 21-40
Review from Yvonne S (Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came here for post-op care and had all the help I needed. Staff professional and always pleasant. Food very good especially homemade soups. Have no complaints.
Reply from Rebecca Pearce, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience of a respite break with us. We are very happy that you found the respite break beneficial to your recovery and that enjoyed the food and appreciated the professionalism of the staff. At Chandler Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from C G (Wife of Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went to Chandler Court for 2 weeks of respite he could not have been treated, cared for, and welcomed more had he been the King. All staff were absolutely fantastic in making his stay so welcoming, attending to his wants, talking and listening to him We would both recommend anyone wanting
permanent or respite care go there, we could not fault the service, professional yet still caring, helpful and friendly (staff always smiling and willing to do anything for you and your family). Gold star Chandler Court's superb on every count.
Reply from Rebecca Pearce, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience of a respite break with us. At Chandler Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for recommending the respite or ongoing care to others and we are very happy that the stay met all of your expectations. Thanks for the gold star.

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Review from S B (Respite Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my respite stay. The coffee shop was a great asset in meeting friends and family. Entertainment is good - particularly quizzes. The staff took every care nothing was too much trouble. Messages were passed on. The dining room is very attractive, and meals are always available. Perhaps more
salads could be on the menu! All around an excellent place to stay. I cannot find anything negative to say!
Reply from Rebecca Pearce, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Dionne A (Granddaughter of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I visited Chandler Court, the staff made me feel welcome. They were kind, friendly, understanding, open, and honest about what they were able to offer in the way of care for my Nan. The rooms are beautiful, everything is always spotless. The home never smells like a hospital or care
home, it looks and smells like a high-quality hotel. The food options are always good, healthy, and well-cooked. The staff always accommodates my Nan's fussy nature. All the staff take time to chat, provide updates, and take the time to get to know the residents. Nan has been very happy here, which I never imagined as she has always been fiercely independent and wanted to stay at home. Thank you Chandler Court.
Reply from Caprice Geisha, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from R F (Son of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
What went well:
- On the whole, Chandler Court provides a reasonably good service. Facilities are excellent, food is great and staff make a real effort to be friendly with mum.
- Chandler Court has a welcoming atmosphere to visitors and I feel that any feedback I give is received positively.
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There are plenty of varied activities laid on for residents.
Even better if:
- As my mother has extremely limited movement, it is imperative that things are left within reach, such as magazines, books, cuddly toys, etc. There have been some occasions when I've arrived to find Mum unable to reach anything.
- There have been some staff who have left recently. In particular, nursing staff. One member of staff was very obviously frustrated. Whilst I don't know the details, I find myself wondering what was at the heart of their apparent low morale.
- Mum has false teeth and she is unable to clean them herself. Could they be cleaned more regularly, please?
Thank you.
Reply from Samantha Debenham, Reviews Team at Chandler Court

Thank you for your kind comments about our facilities, award-winning food, and the welcoming atmosphere you have experienced from our caring, passionate team here at Chandler Court. We are also pleased to hear you feel listened to, as we are always keen to hear feedback to ensure the service is of the highest standard. We understand the limitations of your mother's capabilities and will continue to ensure she has everything she needs when our team checks in on her. Our team is always available to assist residents with personal care and will speak with your mother to understand how we can help her clean her false teeth more regularly.

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Review from Karen K (Daughter of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
For our family, this period of respite was greatly appreciated and much needed.
On arrival, our mum's distress and anger at being left in a home soon settled following the kind words of the permanent residents. In Mum's world of dementia, she is distorted while the family battles with the reality
of day-to-day challenges.
Chandler Court gave us the peace of mind and knowledge she would be safe during her respite. Thank you.
Reply from Caprice Geisha, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Lewis T (Friend of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chandler Court has a very homely feel to it, the staff are always willing to go above and beyond and nothing is too much to ask, the food is always of excellent quality and there is always cake!
Chandler Court is an amazing home!
Reply from Reviews Team, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Helen P (Wife of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. Excellent food. All residents very well looked after. Great rooms, all with wet rooms.
Reply from Rebecca Pearce, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Kim R (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really can't thank the staff enough. Each and every member of staff went above and beyond to make my stepfather comfortable, pain-free, and as happy as possible. A special mention to the lifestyle coordinator and both the nurses who worked 15/16 Feb. And all the care assistants.
Reply from Caprice Geisha, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Donna D (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has resided at Chandler Court since July 2022. He is very well cared for. He is given respect and dignity in all aspects of his life by all staff as he is living with Alzheimers disease. He has an excellent quality of life with opportunity to join in with a huge variety of activities. I am
so happy with how staff care for him and how much care they give to us as a family. My mind is at ease now that he lives at Chandler Court as we have experienced poor care from a previous care home! My dad's life is wonderful at Chandler Court. It's perfect for him!
Reply from Caprice Geisha, Reviews Team at Chandler Court

Hi Donna, thank you very much for taking the time to leave us feedback about your experience.
At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Keith A (Son of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in nursing care for approximately six months since care at home became impractical and detrimental to her health. The first four weeks were difficult for her but once she got used to her surroundings, new routine and new carers she has felt safe, clean and content. She is always well-fed
and cared for in what is the latter part of her life.
Reply from Rebecca Pearce, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience.
At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your mother now feels well cared for safe and content and that her experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Christine W (Daughter-in-law of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law came to stay over the Christmas period for three weeks. He was greeted by the staff and shown to his room. The lovely personal touch of a carrier bag containing a welcome card some packets of sweets and a nice box of biscuits was given to him.
The room was light and spacious with his
own TV and large en-suite. What a caring and friendly place Chandler Court is. Every member of staff have been attentive and friendly. The whole place is beautifully decorated and kept spotlessly clean. The daily activities are really well thought out and varied.
My father-in-law really enjoyed the meals. Plenty of choices were on offer each day. Such a relaxed and warm atmosphere about this place made his stay complete.
Thanks to all the staff and management at Chandler Court.
Reply from Caprice Geisha, Reviews Team at Chandler Court

Hi Christine, thank you very much for taking the time to leave us feedback about your experience.
At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Jan M (Niece of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In my aunt's words (dementia sufferer) It is alright here. The food is alright. In my opinion, as her niece, she is well cared for. There are activities available if she wants them. She sits in the lounge in her wheelchair.
Reply from Martha Piper, Reviews Team at Chandler Court

Hi Jan, thank you very much for taking the time to leave us feedback about your experience.
At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review from M I (Son of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had respite here for 11 weeks which gave him time to recoup from looking after his partner. Although he did not need care as such, all the staff were supportive if he needed any help, even if it was just a chat.
Reply from Martha Piper, Reviews Team at Chandler Court

Hi, Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review from Gail A (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad hesitantly came to Chandler court to recuperate following a long stay in hospital, and to give him the opportunity to increase his mobility. The staff were all very welcoming and gave Dad the initial encouragement he needed to walk slightly longer distances and within a few days he was walking the
full length of the building several times a day. Within a very short time, Dad was enjoying the company of both other service users and the staff and also enjoyed taking part in many of the activities. Dad has expressed that he would be more than happy to return to Chandler court in the future and frequently talks about his respite stay there.
Reply from Holly Cole, Reviews Team at Chandler Court

Hi Gail, thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team

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Review from Beverley R (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Chandler Court for a number of years. There is always a warm, friendly welcome from the reception staff when visiting. The carers are compassionate, kind and treat my father as an individual. They understand his needs, his likes and dislikes and cannot do enough for
him. The kitchen staff are always vigilant to ensure each resident is served the food they like, eggs royale is a particular favourite! The housekeeping staff are also always friendly and the home is always fresh and clean. The activity team offer varied activities and the whole staff at Chandler all work together to make it a happy place, where my father is really cared for.
Reply from Holly Cole, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience.
At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.

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Review from Chris D (Son of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Chandler Court since the end of April 2022. Despite her occasional ups and downs she seems to be thriving at the home and gets involved with most activities. There is a real mix of residents in the home but I think Mum gets on with all the carers, especially as she is one of the easier
ones to talk with. I feel happy enough with her level of care. I am always informed about any changes in Mum's health or medication. The staff are friendly when I visit. I think the range of activities is generally quite good, with a good balance of mental and physical stimulation. I would like to see more activities outside the home. I was a bit disappointed when Mum said she might be going to West Midlands Safari Park but the trip never materialised. Chandler Court needs to improve its transport facilities, by either investing in a larger vehicle or hiring one when required, so more residents can get out on trips. I think the out-of-hours access needs to be improved too.
Reply from Martha Piper, Reviews Team at Chandler Court

Dear Chris, we are pleased to hear that you feel your mother is thriving at Chandler Court. Our dedicated care team are committed to keeping families involved in their loved one’s care, and our lifestyle team work hard to ensure there’s always a range of meaningful activities on offer. Occasionally, where external trips are planned, these may need to be cancelled/postponed for reasons outside of our influence. We are aware that on this occasion, the resident who requested this trip was not well enough to endure the long journey. Instead, we offered residents a trip to the local farm to accommodate everybody who wanted to attend. We now have a system in place whereby team members cover front door access for visitors which we hope will resolve the difficulty in accessing the home out of hours. During evening mealtimes, when our team are assisting residents in eating, it is not always achievable to answer the door immediately, therefore there may be a short wait.

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Review from Douglas H (Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been at Chandler Court for two and a half years. In that time I have seen bad times and good but the staff have always been so helpful, kind and professional. I find I'm treated with love and respect at all times. Same with mealtimes, I might not like what's on offer but if I let them know in
time they will prepare a meal I do like with no trouble or fuss. I am dependent on carers for my personal care and at times we have a nice friendly chat. I am very happy with my lot here.
Reply from Martha Piper, Reviews Team at Chandler Court

Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.

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Review from Trevor E (Husband of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife, in the final weeks of her life, was professionally and compassionately cared for. On the one occasion Care was below the normal high standards- due to 3 of the 4 care assistants being agency staff- the management responded by bringing in an extra nurse and a permanent assistant coming in early
to help out.
This showed that the management were responsive to problems that arose and added to my high opinion of Chandler Court.
It’s how people respond when there are problems that shows how professional and responsible they are.
I have recommended Chandler Court to others.
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Review from T H (Son of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had been a resident at Chandler Court Care Home since March 2021. This had become necessary due to suffering from dementia and poor mobility following a fall in his own home. From first contacting a member of staff at Chandler Court to my father's passing in December 2022, the staff were attentive
and sympathetic to his changing needs. When visiting my father staff were always very welcoming and there were always key staff that would take time to talk about how he had been. With constant changes in his capacity, no two visits would be the same. He was always shown dignity and respect, even though on occasion he could be difficult to manage. On occasion due to changes in my father's health, I had the need to talk with the care home manager. She was always supportive and took time to ensure my father's needs were met and I felt assured and had peace of mind he was in a safe and caring environment.
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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Chandler Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Chandler Court is calculated as follows: ( (327 Excellents x 5) + (73 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 415 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chandler Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (106)

Meet the Team (1)

Lilly

Lilly Dahms

Job Title: Home Manager Joined: 2023

I have over 10 years of experience in management positions in the care industry, and before Chandler Court, I worked as a Home Manager in a 56-bed service.


Care UK has an excellent reputation nationwide. Their values of caring, passion and teamwork are particularly important to me.


As a home manager, I believe it’s important to be positive, approachable, knowledgeable and passionate about exceptional care. I lead by positive example and do my best to ensure residents in our care are safe and happy every day.


I love the unpredictability of this role – no two days are ever the same. Interacting with the team and lovely residents and seeing them enjoy themselves makes me feel privileged to work at Chandler Court.


I’m proud to make a positive difference in people’s lives. Managing a care home comes with many challenges, but the reward of knowing you have played a part in achieving a better quality of life for people is priceless.


Outside of work, I’ve been a resident choreographer and performer for a charitable theatre group for almost 30 years. I perform in productions twice a year raising money for local charities. You might also see me attempting a challenge or two, from 26-mile hikes to 100 squats a day, to raise awareness and funding for vital charities.

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