Chandler Court

Recreation Road, Bromsgrove B61 8DT

Chandler Court is a brand new, purpose-built care home providing a full range of quality, personalised care for older people. Care services range from respite and residential care, to palliative and specialist dementia care.

Everything about the home is designed to enable residents to enjoy the very best lifestyle. The home has a café, hair salon and cinema, and a wide range of tailored group and one-to-one activities are planned each week. Entertainment and outings are organised regularly too. Residents are supported to keep busy with routine tasks around the home, and to continue visiting friends and clubs in the community to help them stay active and independent.

Each bedroom at Chandler Court has its own en-suite wet room, flatscreen TV and 24-hour nurse call system. Food and dining are a big focus too: the chef-led catering team pride themselves on creating delicious dishes all tailored to residents’ tastes and residents have the choice to eat whenever they wish.

Group: Care UK Nursing & Residential Care Services

Person in charge: Jo Gill (Home Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 81 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 60+.

Single Rooms: 81

Rooms with ensuite WC: 81

Facilities & Services: Respite Care • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest Care Quality Commission* Report on Chandler Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Chandler Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Chandler Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.761 for Chandler Court is calculated as follows: ( (57 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 71 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.37 Points relating to the number of positive Reviews for Chandler Court is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.2 positive Reviews (81 registered maximum number of service users ÷ 5). 6 Reviews ÷ 16.2 Target = 0.370

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Chandler Court has a Review Score of 9.1 (9.131) from 6 Reviews


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chandler Court?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chandler Court

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My 90 year old Mum resided at Chandler Court for 2 weeks respite after a short stay in hospital. Not only did the wonderful staff support and help my mum with care and utmost attention, but also my Dad (who wasn't in residence) was taken under their wing and treated with affection, understanding and nourishment. It put Mum back on her feet and Dad and I much needed and appreciated respite.

How likely would you be to recommend Chandler Court? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

My mother was a respite resident following a small operation.
Throughout her 2 week stay, the staff were very attentive to her which was much appreciated by myself and 2 sisters.
The many varied activities also helped make my mother's stay for "easier" than we had imagined it would be.

How likely would you be to recommend Chandler Court? Likely

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Average Rating:   3.9 out of 5

The staff were very welcoming on arrival. They took care to make my husband feel
comfortable. He settled in very quickly and was involved in activities straight away. He made a birthday card for our son, did some gardening and a spot of DIY. He was happy chatting to the staff and residents and doing a quiz. He was encouraged to help in the kitchen and loved singing and listening to music. He enjoyed playing chess and doing jigsaws. He enjoyed a full English breakfast every day and a glass of red wine with dinner. He will miss all the activities when at home.

How likely would you be to recommend Chandler Court? Extremely Likely

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Average Rating:   5 out of 5

The care that is given to the residents is second to none. They are always on hand and nothing is too much trouble. The home is always clean and tidy. Staff always contact you if there is a problem with your family member. The staff treat the residents as if they are their own family.

How likely would you be to recommend Chandler Court? Extremely Likely

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Average Rating:   5 out of 5

Excellent facilities. All staff superb. It's a joy to walk in and have such a warm welcome from all, whether it be reception, catering or nurses etc. The home has a very good 'vibe' and my father is extremely happy and settled and safe. I think Chandler Court sets the bar for other establishments.

How likely would you be to recommend Chandler Court? Extremely Likely

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Average Rating:   5 out of 5

My father has recently moved into the home following an acute illness and hospital admission. Prior to this, he had lived alone supported by myself. Moving to a care home could have been a very traumatic negative experience both for dad and myself. However due to all the staff's attitude, beautiful home and facilities provided, my dad feels safe, secure and settling well. Nothing is too much trouble and the home is a great representative of care UK organisation.

How likely would you be to recommend Chandler Court? Extremely Likely

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Average Rating:   5 out of 5

Submit a Review for Chandler Court

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Bed Vacancies

Bed Vacancies

posted 22 May 2018

Please call us on 0152 790 7885 for current bed vacancies

Awards / Recognitions

December 2017

Job Vacancies

Staff Profiles

Jo

Jo Gill

Job Title: Home manager

Joined: 2015

Description:

I’ve spent three decades working in the care sector and fifteen years managing care homes. I moved to Care UK in 2015 because I really liked the ethos of the company and was impressed by its reputation.

Being a home manager is challenging, but hugely rewarding, and that’s particularly the case as we’re getting a brand new home off the ground. You have to wear many ‘hats’ and be unfazed by pretty much anything in this role. But, no matter what each day brings, I’m happy if the residents are happy – I love seeing them smiling and enjoying their day.

I’m very excited by the prospect of setting up and developing Chandler Court, and of working with the leadership team and home colleagues to make the home part of the community of Bromsgrove, and one of the top care homes in the West Midlands.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Chandler Court