Chandler Court

Recreation Road, Bromsgrove B61 8DT
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9.7 95 Reviews
  • Chandler Court, Bromsgrove
Chandler Court is a purpose-built care home providing a full range of quality, person-centred care for older people. Care services range from residential and nursing care to dementia and compassionate end of life care.

Everything about the home is designed to enable residents to enjoy the very best lifestyle. The home has a café, hair salon and cinema, and a wide range of tailored group and one-to-one activities are planned each week. Residents are supported to continue visiting friends and clubs in the community.

Each bedroom at Chandler Court has its own en-suite wet room, TV and 24-hour nurse call system. The chef-led catering team prides itself on creating delicious dishes tailored to residents’ tastes.

Chandler Court is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1469
  • Self-Funded Residential Dementia Care: from £1559
  • Self-Funded Nursing Care: from £1709
  • RESPITE Self-Funded Residential Care: from £1679
  • RESPITE Self-Funded Residential Dementia Care: from £1767
  • RESPITE Self-Funded Nursing Care: from £1919

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Chandler Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Lilly Dahms (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking on-site

Chandler Court Reviews (95)

9.7

Chandler Court has a Review Score of 9.7 (9.735) out of 10, based on 35 reviews in the last 2 years.
Over all time Chandler Court has 95 reviews.

Overall Experience
  • 86
  • 7
  • 1
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Date Published
  • 95
  • 9
  • 18
  • 35
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Reviewer Connection to Chandler Court
  • 40
  • 17
  • 7
  • 5
  • 5
  • 5
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 95, showing 61-80
Review from Steven P (Son of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Chandler Court for 8 months now and has settled extremely well. She suffers from dementia and we were worried that she wouldn't adapt to a new environment or to being with people she didn't know. The staff handled her transition with care, empathy and skill, such that she is completely
settled. The home is modern, bright and spacious, but it's the care of the staff that makes this such a great place for Mum. Her physical and mental well-being have both improved. She is happy and content - it's lovely to see.
Their investment in the "pod" has enabled face to face visits to continue. The work of the lifestyle team in organising activities and weekly video calls means that she has remained engaged with other residents and has enabled my siblings and I to stay connected to Mum. The manager of the home communicates well and organises periodic calls with residents' relatives, to keep us all appraised of developments too.
I have no hesitation in recommending the home.
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Review from Jane G (Daughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved in just after the home opened. She loves it here even though the last year has been tough for all. Recently she has deteriorated a bit and the staff could not be doing more to rally her around. They encourage, support and care for Mum amazingly. Always coming up with new ideas, things for
her to do and just generally keeping her company when she was agitated. I'm so pleased she came to Chandler Court, I had a relative in a different home and the difference in care level and support is incredible. Choose this one every time
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Review from Janet S (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Chandler Court for almost 3 years. From the outset all staff I encountered were wonderful and could not do enough to help. All aspects of her care were excellent. It was extremely comforting over the last 12 months to know that she was cared for with genuine compassion and
respect.
I cannot recommend the home and the staff highly enough.
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Review from Pam D (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The superb staff and carers at Chandler Court have gone to extreme lengths to ensure my dad who suffers from dementia is comfortable, safe, busy and loved.
It has been a challenging time during the Covid lockdown but with their support, I know dad is in the best possible place.
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Review from Peter H (Nephew of Resident) published on 25 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been at Chandler Court for a year now. He has received excellent care and is very happy living there. The staff always call me whenever there is a concern, regarding his health. It has been possible to visit him during the coronavirus epidemic since the home created a visiting pod.
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Review from Robert P (Son of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a full-time resident of Chandler Court in December 2020, she’d stayed there on 4 previous occasions for respite care, so it wasn’t as daunting as it could have been as she already knew the staff and what to expect.
The building is very modern and her room and communal areas are always
kept very clean.
The staff are very hardworking and attentive and they made the move very easy for us.
I have no problem recommending Chandler Court.
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Review from Andrew L (Son of Resident) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad became a resident at Chandler Court in late March 2020 just as the first Covid-19 'lockdown' started. He was made so welcome by all of the staff and other residents and after the required 2 week quarantine period participated fully in all of the activities provided by care staff. He spoke very
highly of the super quality of the food and the general atmosphere of the care home.
My brother and I visited him once the situation improved and were always made very welcome by staff and met Dad in Covid-19 'safe' conditions.
Sadly, after Christmas his health deteriorated and he became very frail before passing away peacefully in his sleep a week ago. The carers were superb in keeping us updated as to his condition and were thoughtful and caring and updated us regularly as he became weaker. We have the utmost praise for everyone at Chandler Court for their care and compassion. Thank you.
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Review from Samantha B (Daughter of Resident) published on 21 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was very happy here. He was so well treated and I cannot fault the kindness and helpfulness of the staff. I really appreciate everything they did for my father. The extra touches such as the pub really make a difference. I am very grateful for everything that was done for him.
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Review from Sam L (Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As someone who only became a resident of Chandler Court in March of this year and with no previous experience of care homes, I feel I can only give you limited information.
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Review from H R (Daughter of Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident on Sanders Suite at Chandler Court since February 2020. This has been a difficult time for us due to the Covid restrictions, however, I have found the staff to be excellent, very friendly and happy to answer any questions I might have. Mom has had the best care and I would
recommend Chandler Court.
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Review from J H (Daughter of Resident) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chandler Court cared for my mother extremely well. Nursing care was also excellent as she was in bed and needed 2 hourly turns. The staff were always very kind and courteous to us all. I was given support at the end of mum's life - especially as this was in the middle of the coronavirus pandemic - and
afterwards. We could not have asked for more for our very special mum and I would not hesitate to recommend Chandler Court to anyone.
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Review from Ann H (Daughter of Resident) published on 25 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was on Buckingham Suite and was looked after by truly dedicated and compassionate staff who were not just carers and nurses, but people who really cared. During the difficult lockdown period, this helped give the family peace of mind. The care given to Dad in his later days was exceptional and
the support given to his family much appreciated at such a sad time.
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Review from Anne T (Daughter of Resident) published on 20 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At this time, one of the most challenging times in the history of care home provision, I have found exemplary care in Chandler Court! The standard of carers working at the home is exceptional, their commitment to the residents and support of each other is very apparent. Sadly my father died due to Covid-19
but his death was supported by highly skilled staff and has enabled me to feel much better about the whole experience.
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Review from K T (Respite Resident) assisted by family/friend published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having never been in hospital in my 86 years to come out needing 6 weeks respite I could not have asked for a better care home to stay. Everything about the home, the care, the staff, the surrounding was just what I needed. I can thoroughly recommend Chandler Court.
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Review from Katrina H (Daughter of Resident) published on 6 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed respite care when she left hospital in June. From the moment I walked through the door to look/arrange, I knew this was the perfect place for her. Outstanding in all areas, staff are friendly, polite and completely dedicated to the care and wellbeing of the residents. The home is spotlessly
clean and the food is excellent with various choices all home-cooked.
Mum absolutely loved it there that much she went back again in July! I can also rest assured knowing she is happy and well cared for.
The management and staff work tirelessly to ensure everything is perfect, they are a credit to Chandler Court.
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Review from D T (Wife of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, Chandler Court, if needed, is excellent.
Staff, from top to bottom, are friendly, courteous, professional and very helpful to residents and visitors alike.
It is a difficult job they all do and is very much appreciated, as they all attend to their duties with dignity for residents and great
compassion and respect.
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Review from Calum R (Son of Resident) published on 25 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Chandler Court from August 2018 to March 2019 and the level of care she received was absolutely excellent.
The care the staff showed towards my mum was always of the highest level and she considered many of the staff as close friends. There was a high level of professionalism from
staff in all areas and also, a personable friendliness which helped my mum feel at home.
The quality of the food was particularly good. As a visiting family member, I alway's felt welcomed and could clearly see the excellent care my mum was receiving.
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Review from Nicola K (Daughter of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fantastic home. Nothing is too much for any resident. The staff are so well trained and treat every resident with dignity and respect. My dad has never been so settled when going for respite as he was with Chandler Court. For two weeks they have cared for my dad's every need even getting to know
him so well and involving him in activities, which he has never done before. It was lovely to visit him, he always had a smile on his face and was telling me how full he was after the excellent meals.
Dad said how lovely all the staff were and what a lovely place it is. From the initial phone enquiry every staff member has been so helpful, kind and professional so thank you.
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Review from Mary M (Resident) assisted by family/friend published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a new resident, I can only say how happy I am with Chandler Court. I have had so much care and love showered on me. I feel safe and well cared for everyone is very friendly. I enjoy the meals and entertainment. The children from the local nursery light up my life on their visits.
It's been a busy
month with easter egg hunts, decorating baskets and being busy. I am looking forward to the rest of my life here in a relaxing and enjoyable atmosphere.
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Review from Hollie K (Granddaughter of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall my impressions are very positive. The standard and quality of care are extremely high throughout. The facilities are excellent.
All the staff are open, friendly and attentive being extremely professional in both attitude and appearance.
Minor observations - some small improvements could be
made in the following areas;
Assisting residents with oral hygiene needs.
Assisting with general appearance, e.g. hair washing and brushing.
Reply from Samantha Debenham, Personal Assistant at Chandler Court

Thank you for such positive feedback for Chandler Court in particular your comments about the high quality of care and the friendly staff. We are sorry to hear about your feedback on your grandmother’s oral hygiene and general appearance. We have addressed your concerns with the care team in order to make improvements. Please don’t hesitate to speak with the home manager if you have any further concerns.

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Chandler Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Chandler Court is calculated as follows: ( (327 Excellents x 5) + (73 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 415 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chandler Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (106)

Meet the Team (1)

Lilly

Lilly Dahms

Job Title: Home Manager Joined: 2023

I have over 10 years of experience in management positions in the care industry, and before Chandler Court, I worked as a Home Manager in a 56-bed service.


Care UK has an excellent reputation nationwide. Their values of caring, passion and teamwork are particularly important to me.


As a home manager, I believe it’s important to be positive, approachable, knowledgeable and passionate about exceptional care. I lead by positive example and do my best to ensure residents in our care are safe and happy every day.


I love the unpredictability of this role – no two days are ever the same. Interacting with the team and lovely residents and seeing them enjoy themselves makes me feel privileged to work at Chandler Court.


I’m proud to make a positive difference in people’s lives. Managing a care home comes with many challenges, but the reward of knowing you have played a part in achieving a better quality of life for people is priceless.


Outside of work, I’ve been a resident choreographer and performer for a charitable theatre group for almost 30 years. I perform in productions twice a year raising money for local charities. You might also see me attempting a challenge or two, from 26-mile hikes to 100 squats a day, to raise awareness and funding for vital charities.

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