Chandler Court

Chandler Court is an amazing home!

Excellent staff. Excellent food. All residents very well looked after. Great rooms, all with wet rooms.

I really can't thank the staff enough. Each and every member of staff went above and beyond to make my stepfather comfortable, pain-free, and as happy as possible. A special mention to the lifestyle coordinator and both the nurses who worked 15/16 Feb. And all the care assistants.

My father has resided at Chandler Court since July 2022. He is very well cared for. He is given respect and dignity in all aspects of his life by all staff as he is living with Alzheimers disease. He has an excellent quality of life with opportunity to join in with a huge variety of activities. I am so happy with how staff care for him and how much care they give to us as a family. My mind is at ease now that he lives at Chandler Court as we have experienced poor care from a previous care home! My dad's life is wonderful at Chandler Court. It's perfect for him!

My mother has been in nursing care for approximately six months since care at home became impractical and detrimental to her health. The first four weeks were difficult for her but once she got used to her surroundings, new routine and new carers she has felt safe, clean and content. She is always well-fed and cared for in what is the latter part of her life.

Thanks to all the staff and management at Chandler Court.

In my aunt's words (dementia sufferer) It is alright here. The food is alright. In my opinion, as her niece, she is well cared for. There are activities available if she wants them. She sits in the lounge in her wheelchair.

My father had respite here for 11 weeks which gave him time to recoup from looking after his partner. Although he did not need care as such, all the staff were supportive if he needed any help, even if it was just a chat.

Dad hesitantly came to Chandler court to recuperate following a long stay in hospital, and to give him the opportunity to increase his mobility. The staff were all very welcoming and gave Dad the initial encouragement he needed to walk slightly longer distances and within a few days he was walking the full length of the building several times a day. Within a very short time, Dad was enjoying the company of both other service users and the staff and also enjoyed taking part in many of the activities. Dad has expressed that he would be more than happy to return to Chandler court in the future and frequently talks about his respite stay there.

My father has been a resident at Chandler Court for a number of years. There is always a warm, friendly welcome from the reception staff when visiting. The carers are compassionate, kind and treat my father as an individual. They understand his needs, his likes and dislikes and cannot do enough for him. The kitchen staff are always vigilant to ensure each resident is served the food they like, eggs royale is a particular favourite! The housekeeping staff are also always friendly and the home is always fresh and clean. The activity team offer varied activities and the whole staff at Chandler all work together to make it a happy place, where my father is really cared for.

Mum has been at Chandler Court since the end of April 2022. Despite her occasional ups and downs she seems to be thriving at the home and gets involved with most activities. There is a real mix of residents in the home but I think Mum gets on with all the carers, especially as she is one of the easier ones to talk with. I feel happy enough with her level of care. I am always informed about any changes in Mum's health or medication. The staff are friendly when I visit. I think the range of activities is generally quite good, with a good balance of mental and physical stimulation. I would like to see more activities outside the home. I was a bit disappointed when Mum said she might be going to West Midlands Safari Park but the trip never materialised. Chandler Court needs to improve its transport facilities, by either investing in a larger vehicle or hiring one when required, so more residents can get out on trips. I think the out-of-hours access needs to be improved too.

I have been at Chandler Court for two and a half years. In that time I have seen bad times and good but the staff have always been so helpful, kind and professional. I find I'm treated with love and respect at all times. Same with mealtimes, I might not like what's on offer but if I let them know in time they will prepare a meal I do like with no trouble or fuss. I am dependent on carers for my personal care and at times we have a nice friendly chat. I am very happy with my lot here.

I have recommended Chandler Court to others.

My father had been a resident at Chandler Court Care Home since March 2021. This had become necessary due to suffering from dementia and poor mobility following a fall in his own home. From first contacting a member of staff at Chandler Court to my father's passing in December 2022, the staff were attentive and sympathetic to his changing needs. When visiting my father staff were always very welcoming and there were always key staff that would take time to talk about how he had been. With constant changes in his capacity, no two visits would be the same. He was always shown dignity and respect, even though on occasion he could be difficult to manage. On occasion due to changes in my father's health, I had the need to talk with the care home manager. She was always supportive and took time to ensure my father's needs were met and I felt assured and had peace of mind he was in a safe and caring environment.

My dad was recently moved to Chandler Court for palliative care. My dad and our family were impressed by the compassionate care and attention given to my dad and family members during this difficult time by all members of the team. Chandler Court is a happy place. I observed lots of activities for the residents, and the food was of a high standard. The care was individualised and professional. We were involved in his care, and any concerns were addressed quickly. I would recommend Chandler's Court to anyone and thank the lovely caring team for all they did for us.

All in all, I am delighted that my godmother is now in a safe environment and has company every day.

Mum has now settled well and as each member of staff leaves her room she inevitably tells me "she's lovely". So thank you and well done to all at Chandler.

My aunt stayed at Chandler Court Care Home for two weeks during August 2022 on a respite care basis. My aunt did not want to stay but it was necessary to provide my parents with a break from carer duties. Consequently, delivering my aunt to the home was a very challenging process, helped greatly by the excellent staff at Chandler Court. My aunt went on to settle well and within a few days was enjoying the attention she was receiving and benefiting from the activities provided. Two weeks later, I arrived to collect my aunt who by this time did not want to leave. However, the time for permanent residential care had not yet arrived for my aunt but, as a family, we knew it was not far off and to have found such a fantastic home where my aunt would return willingly when the time came was such a relief. During September 2022 the time did arrive and my aunt was moved back to Chandler Court. The move back from hospital could not have been managed better. Many thanks to all at Chandler Court for their patience and care.

Thanks to the customer relations manager, in particular, who was our link person and was extremely helpful.

We couldn’t be more pleased as a family!