
Lovely caring environment. Staff kind and helpful. Always appears plenty of staff. Mom very happyD T(Son of Resident/Service User)



Lovely caring environment. Staff kind and helpful. Always appears plenty of staff. Mom very happyD T(Son of Resident/Service User)



Chandler Court is a purpose-built care home providing a full range of quality, person-centred care for older people. Care services range from residential and nursing care to dementia and compassionate end of life care. The home is currently undergoing refurbishment, ensuring a refreshed and modern environment for residents.
Everything about the home is designed around residents, and is currently undergoing refurbishment, ensuring a refreshed and modern environment. The home has a...
Care Provided by Chandler Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Chandler Court for full pricing details and T&Cs.
Contact Chandler Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Joleen Rayner(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (80)
Parking
- Parking on-site
Chandler Court Reviews (108)
Chandler Court has a Review Score of 9.8 (9.830) out of 10, based on 34 reviews in the last 2 years.
Over all time Chandler Court has 108 reviews.
Excellent staff. Excellent food. All residents very well looked after. Great rooms, all with wet rooms.
Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
I really can't thank the staff enough. Each and every member of staff went above and beyond to make my stepfather comfortable, pain-free, and as happy as possible. A special mention to the lifestyle coordinator and both the nurses who worked 15/16 Feb. And all the care assistants.
Thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My father has resided at Chandler Court since July 2022. He is very well cared for. He is given respect and dignity in all aspects of his life by all staff as he is living with Alzheimers disease. He has an excellent quality of life with opportunity to join in with a huge variety of activities. I am so happy with how staff care for him and how much care they give to us as a family. My mind is at ease now that he lives at Chandler Court as we have experienced poor care from a previous care home! My dad's life is wonderful at Chandler Court. It's perfect for him!
At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My mother has been in nursing care for approximately six months since care at home became impractical and detrimental to her health. The first four weeks were difficult for her but once she got used to her surroundings, new routine and new carers she has felt safe, clean and content. She is always well-fed and cared for in what is the latter part of her life.
At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your mother now feels well cared for safe and content and that her experience with us has been a...
The room was light and spacious with his own TV and large en-suite. What a caring and friendly place Chandler Court is. Every member of staff have been attentive and friendly. The whole place is beautifully decorated and kept spotlessly clean. The daily activities are really well thought out and varied.
My father-in-law really enjoyed the meals. Plenty of choices were on offer each day. Such a relaxed and warm atmosphere about this place made his stay complete.
Thanks to all the staff and management at Chandler Court.
At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
In my aunt's words (dementia sufferer) It is alright here. The food is alright. In my opinion, as her niece, she is well cared for. There are activities available if she wants them. She sits in the lounge in her wheelchair.
At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
My father had respite here for 11 weeks which gave him time to recoup from looking after his partner. Although he did not need care as such, all the staff were supportive if he needed any help, even if it was just a chat.
Many thanks the Care UK team
Dad hesitantly came to Chandler court to recuperate following a long stay in hospital, and to give him the opportunity to increase his mobility. The staff were all very welcoming and gave Dad the initial encouragement he needed to walk slightly longer distances and within a few days he was walking the full length of the building several times a day. Within a very short time, Dad was enjoying the company of both other service users and the staff and also enjoyed taking part in many of the activities. Dad has expressed that he would be more than happy to return to Chandler court in the future and frequently talks about his respite stay there.
Hi Gail, thank you very much for taking the time to leave us feedback about your experience. At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
My father has been a resident at Chandler Court for a number of years. There is always a warm, friendly welcome from the reception staff when visiting. The carers are compassionate, kind and treat my father as an individual. They understand his needs, his likes and dislikes and cannot do enough for him. The kitchen staff are always vigilant to ensure each resident is served the food they like, eggs royale is a particular favourite! The housekeeping staff are also always friendly and the home is always fresh and clean. The activity team offer varied activities and the whole staff at Chandler all work together to make it a happy place, where my father is really cared for.
At Chandler Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.
Mum has been at Chandler Court since the end of April 2022. Despite her occasional ups and downs she seems to be thriving at the home and gets involved with most activities. There is a real mix of residents in the home but I think Mum gets on with all the carers, especially as she is one of the easier ones to talk with. I feel happy enough with her level of care. I am always informed about any changes in Mum's health or medication. The staff are friendly when I visit. I think the range of activities is generally quite good, with a good balance of mental and physical stimulation. I would like to see more activities outside the home. I was a bit disappointed when Mum said she might be going to West Midlands Safari Park but the trip never materialised. Chandler Court needs to improve its transport facilities, by either investing in a larger vehicle or hiring one when required, so more residents can get out on trips. I think the out-of-hours access needs to be improved too.
Dear Chris, we are pleased to hear that you feel your mother is thriving at Chandler Court. Our dedicated care team are committed to keeping families involved in their loved one’s care, and our lifestyle team work hard to ensure there’s always a range of meaningful activities on offer....
I have been at Chandler Court for two and a half years. In that time I have seen bad times and good but the staff have always been so helpful, kind and professional. I find I'm treated with love and respect at all times. Same with mealtimes, I might not like what's on offer but if I let them know in time they will prepare a meal I do like with no trouble or fuss. I am dependent on carers for my personal care and at times we have a nice friendly chat. I am very happy with my lot here.
Many thanks the Care UK team.
This showed that the management were responsive to problems that arose and added to my high opinion of Chandler Court.
It’s how people respond when there are problems that shows how professional and responsible they are.
I have recommended Chandler Court to others.
My father had been a resident at Chandler Court Care Home since March 2021. This had become necessary due to suffering from dementia and poor mobility following a fall in his own home. From first contacting a member of staff at Chandler Court to my father's passing in December 2022, the staff were attentive and sympathetic to his changing needs. When visiting my father staff were always very welcoming and there were always key staff that would take time to talk about how he had been. With constant changes in his capacity, no two visits would be the same. He was always shown dignity and respect, even though on occasion he could be difficult to manage. On occasion due to changes in my father's health, I had the need to talk with the care home manager. She was always supportive and took time to ensure my father's needs were met and I felt assured and had peace of mind he was in a safe and caring environment.
My dad was recently moved to Chandler Court for palliative care. My dad and our family were impressed by the compassionate care and attention given to my dad and family members during this difficult time by all members of the team. Chandler Court is a happy place. I observed lots of activities for the residents, and the food was of a high standard. The care was individualised and professional. We were involved in his care, and any concerns were addressed quickly. I would recommend Chandler's Court to anyone and thank the lovely caring team for all they did for us.
There are two negatives according to my godmother: 1. The food isn't the best (but this may be more related to her preferences not being on the menu). 2. She requires her medication at very specific times and has often been told that she can't have it as too early. This has hopefully now been rectified.
All in all, I am delighted that my godmother is now in a safe environment and has company every day.
We are pleased to hear your godmother enjoyed her respite stay at Chandler Court and wanted to stay with us. We’re all pleased to hear you are happy with the communication you’ve received from the team here. Our kitchen team work closely with residents to understand meal preferences and adapt the...
When we took my mother to see Chandler Court Care Home, the customer relations manager was really kind and patient with her although she declined to engage.
On the day we took Mum to stay she agreed that her room was lovely and clean and all seemed well until I came to leave. Mum became really upset. The manager came to help me - she was so kind and reassuring and took the situation in hand. I'm sure she stayed beyond her hours of duty because she rang me later to tell me Mum had settled and was getting ready for bed. I was so grateful for that unexpected call!
Mum has now settled well and as each member of staff leaves her room she inevitably tells me "she's lovely". So thank you and well done to all at Chandler.
My aunt stayed at Chandler Court Care Home for two weeks during August 2022 on a respite care basis. My aunt did not want to stay but it was necessary to provide my parents with a break from carer duties. Consequently, delivering my aunt to the home was a very challenging process, helped greatly by the excellent staff at Chandler Court. My aunt went on to settle well and within a few days was enjoying the attention she was receiving and benefiting from the activities provided. Two weeks later, I arrived to collect my aunt who by this time did not want to leave. However, the time for permanent residential care had not yet arrived for my aunt but, as a family, we knew it was not far off and to have found such a fantastic home where my aunt would return willingly when the time came was such a relief. During September 2022 the time did arrive and my aunt was moved back to Chandler Court. The move back from hospital could not have been managed better. Many thanks to all at Chandler Court for their patience and care.
My aunt was very apprehensive about staying at Chandler Court but quickly settled and by the end of the two weeks she was upset about leaving and would have stayed longer. She talks extremely positively about her time there saying she 'loved it' and she would happily go again. She definitely did a lot more during her stay than in her normal life and the knock-on effect of this is that she has been more willing to try new activities at home - she is now attending a day centre one day a week which before Chandler Court we couldn't get her to agree to.
Thanks to the customer relations manager, in particular, who was our link person and was extremely helpful.
The home itself is decorated so well. Very homely and doesn’t feel commercial or hospital-like.
The staff are incredible - every single person we have come across has been friendly and really knowledgable. It makes me feel like my grandad is in safe hands. When reading his care notes I can see he’s checked on every hour without fail and staff ensure he is washed, dressed smart, hydrated and happy!
The food looks fantastic! The dining room is again set up to be very homely. The menu is on display for residents to read daily and there’s always a wonderful variety. On the dementia ward example plates are made to give residents a choice without them having to read.
There are so many activities that my grandad is a part of and the staff are so good at encouraging him to get involved.
We couldn’t be more pleased as a family!
The home always has a welcoming and pleasant atmosphere. The staff consistently show a positive attitude and demonstrate a genuine concern for the welfare of my parents. I am particularly impressed by the efforts and support to encourage participation in the range of activities on offer.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Chandler Court.
Accreditations
There are no accreditations posted yet for Chandler Court.
Meet the Team (1)

As the Home Manager, I’m passionate about delivering the highest standards of care and quality of life for the people we care for.
I believe that great care is about going beyond what is expected to make a difference to residents’ lives.
I also think it’s important to take a caring approach to colleagues, supporting them to do their best work and to fulfil their potential in the workplace. It’s our people who make all the difference and help us to deliver superb care, so if they’re happy, our residents are too.
One of my favourite parts of the day is chatting to residents and listening to their life stories. There’s so much we can learn from the older generation.
I have an open-door policy, so if there’s anything you’d like to know about Chandler Court and the care we provide, please do get in touch.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chandler Court to verify any information. View our terms and conditions. Chandler Court has an Enhanced Service -more info.