Chandler Court

Sadly, after Christmas his health deteriorated and he became very frail before passing away peacefully in his sleep a week ago. The carers were superb in keeping us updated as to his condition and were thoughtful and caring and updated us regularly as he became weaker. We have the utmost praise for everyone at Chandler Court for their care and compassion. Thank you.

My father was very happy here. He was so well treated and I cannot fault the kindness and helpfulness of the staff. I really appreciate everything they did for my father. The extra touches such as the pub really make a difference. I am very grateful for everything that was done for him.

As someone who only became a resident of Chandler Court in March of this year and with no previous experience of care homes, I feel I can only give you limited information.

My mother has been a resident on Sanders Suite at Chandler Court since February 2020. This has been a difficult time for us due to the Covid restrictions, however, I have found the staff to be excellent, very friendly and happy to answer any questions I might have. Mom has had the best care and I would recommend Chandler Court.

Chandler Court cared for my mother extremely well. Nursing care was also excellent as she was in bed and needed 2 hourly turns. The staff were always very kind and courteous to us all. I was given support at the end of mum's life - especially as this was in the middle of the coronavirus pandemic - and afterwards. We could not have asked for more for our very special mum and I would not hesitate to recommend Chandler Court to anyone.

My Dad was on Buckingham Suite and was looked after by truly dedicated and compassionate staff who were not just carers and nurses, but people who really cared. During the difficult lockdown period, this helped give the family peace of mind. The care given to Dad in his later days was exceptional and the support given to his family much appreciated at such a sad time.

At this time, one of the most challenging times in the history of care home provision, I have found exemplary care in Chandler Court! The standard of carers working at the home is exceptional, their commitment to the residents and support of each other is very apparent. Sadly my father died due to Covid-19 but his death was supported by highly skilled staff and has enabled me to feel much better about the whole experience.

Having never been in hospital in my 86 years to come out needing 6 weeks respite I could not have asked for a better care home to stay. Everything about the home, the care, the staff, the surrounding was just what I needed. I can thoroughly recommend Chandler Court.

The management and staff work tirelessly to ensure everything is perfect, they are a credit to Chandler Court.

It is a difficult job they all do and is very much appreciated, as they all attend to their duties with dignity for residents and great compassion and respect.

The quality of the food was particularly good. As a visiting family member, I alway's felt welcomed and could clearly see the excellent care my mum was receiving.

Dad said how lovely all the staff were and what a lovely place it is. From the initial phone enquiry every staff member has been so helpful, kind and professional so thank you.

It's been a busy month with easter egg hunts, decorating baskets and being busy. I am looking forward to the rest of my life here in a relaxing and enjoyable atmosphere.

Assisting with general appearance, e.g. hair washing and brushing.

Mum came for 2 weeks respite care after a stay in hospital and it was a really positive experience for her, and us. She felt really looked after and for the rest of the family that was important and also some respite for us. We didn't think to mention at the initial assessment that Mum needed bed rails but this was soon sorted. Maybe an extra question needs to be added to the assessment.

There are insufficient words to express how grateful I am for the care given to my mother since she was transferred here last July. The staff are caring and always helpful in maintaining dignity and always smiling. The food is excellent and always appropriate. My mother looks so much happier and has gained weight. The activities provided are completely appropriate to my mother's condition and are amazing and overall the care is fantastic. A big thank you, to you all for your continued care.

After my fortnight's residential break at Chandler Court I am now planning a long-term stay there - this providing health and wherewithal permits. I can't begin to tell you how impressive my stay was, the whole experience was outstanding and the staff faultless in every way, however, one word deserves a mention - Restaurant. The deciding factor!

The staff go out of their way to treat residents with respect, maintaining their dignity and enhancing in many ways the feeling that Chandler Court is a real quality 'home from home'.

Salient points = very good tempered whatever time of day or night, caring in every way i.e. nursing and health matters and, when the time can be found, will listen and try to help with matters that are worrying you. Sometimes there is not enough time in a day's events for one, who is 91 years old, to really relax.

It was a very emotional time for Mum's family to have to make the decision of moving Mum to a nursing home. With the help of all management and staff, the family, but most of all, her daughters have for the first time in 6 years been able to relax a little knowing Mum is in safe hands 24/7. The management team recognised the fact her daughters were struggling. They were very supportive, understanding and caring. Every person at Chandler Court has been so accommodating towards Mum (nothing is too much for any member of staff), who go out of their way to make themselves known. This is very important, as Mum suffers with dementia and her speech is very poor. With their constant care and understanding, Mum is beginning to show signs of settling in.