Chandler Court

Recreation Road, Bromsgrove B61 8DT
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9.7 95 Reviews
  • Chandler Court, Bromsgrove
Chandler Court is a purpose-built care home providing a full range of quality, person-centred care for older people. Care services range from residential and nursing care to dementia and compassionate end of life care.

Everything about the home is designed to enable residents to enjoy the very best lifestyle. The home has a café, hair salon and cinema, and a wide range of tailored group and one-to-one activities are planned each week. Residents are supported to continue visiting friends and clubs in the community.

Each bedroom at Chandler Court has its own en-suite wet room, TV and 24-hour nurse call system. The chef-led catering team prides itself on creating delicious dishes tailored to residents’ tastes.

Chandler Court is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1469
  • Self-Funded Residential Dementia Care: from £1559
  • Self-Funded Nursing Care: from £1709
  • RESPITE Self-Funded Residential Care: from £1679
  • RESPITE Self-Funded Residential Dementia Care: from £1767
  • RESPITE Self-Funded Nursing Care: from £1919

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Chandler Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Lilly Dahms (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking on-site

Chandler Court Reviews (95)

9.7

Chandler Court has a Review Score of 9.7 (9.735) out of 10, based on 35 reviews in the last 2 years.
Over all time Chandler Court has 95 reviews.

Overall Experience
  • 86
  • 7
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Date Published
  • 95
  • 9
  • 18
  • 35
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Reviewer Connection to Chandler Court
  • 40
  • 17
  • 7
  • 5
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  • 5
  • 4
  • 4
  • 2
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  • 1
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  • 1
Total of 95, showing 81-95
Review from J T (Daughter of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came for 2 weeks respite care after a stay in hospital and it was a really positive experience for her, and us. She felt really looked after and for the rest of the family that was important and also some respite for us. We didn't think to mention at the initial assessment that Mum needed bed rails
but this was soon sorted. Maybe an extra question needs to be added to the assessment.
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Review from J K (Daughter of Resident) published on 18 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are insufficient words to express how grateful I am for the care given to my mother since she was transferred here last July. The staff are caring and always helpful in maintaining dignity and always smiling. The food is excellent and always appropriate. My mother looks so much happier and has
gained weight. The activities provided are completely appropriate to my mother's condition and are amazing and overall the care is fantastic. A big thank you, to you all for your continued care.
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Review from N P (Respite Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my fortnight's residential break at Chandler Court I am now planning a long-term stay there - this providing health and wherewithal permits. I can't begin to tell you how impressive my stay was, the whole experience was outstanding and the staff faultless in every way, however, one word deserves
a mention - Restaurant. The deciding factor!
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Review from P F (Wife of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Chandler Court for over two months. As a family, we cannot fault the standards of care and support that he has received. The patience and understanding that has been shown have helped the transition into full-time care tremendously in all areas.
The staff go out of
their way to treat residents with respect, maintaining their dignity and enhancing in many ways the feeling that Chandler Court is a real quality 'home from home'.
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Review from Margaret C (Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Salient points = very good tempered whatever time of day or night, caring in every way i.e. nursing and health matters and, when the time can be found, will listen and try to help with matters that are worrying you. Sometimes there is not enough time in a day's events for one, who is 91 years old, to
really relax.
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Review from L W (Daughter of Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a very emotional time for Mum's family to have to make the decision of moving Mum to a nursing home. With the help of all management and staff, the family, but most of all, her daughters have for the first time in 6 years been able to relax a little knowing Mum is in safe hands 24/7. The management
team recognised the fact her daughters were struggling. They were very supportive, understanding and caring. Every person at Chandler Court has been so accommodating towards Mum (nothing is too much for any member of staff), who go out of their way to make themselves known. This is very important, as Mum suffers with dementia and her speech is very poor. With their constant care and understanding, Mum is beginning to show signs of settling in.
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Review from Karen M (Daughter-in-law of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care and facilities. Staff were professional and kind. The whole stay was of great benefit to both the resident and his family. The resident, father-in-law, was built up to a good level of health and has been able to return home and live independently. He was full of praise for the staff and
care he received.
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Review from Louise D (Daughter of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial enquiry to admission, everyone has been very informative, friendly and patient. Really pleased with the way Dad has settled. Everyone helping him become accustomed with all the facilities. Lovely to be able to visit at any time and be kept up to date with all Dad's progress and needs.
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Review from Susan S (Daughter of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we have found Chandler Court exceptional in all aspects of handling the care of our Mum with dementia. We find great comfort in knowing that she is being so well cared for and seems to be so happy in her new environment. The care staff are friendly, welcoming and supportive. The activities
they organise help to stimulate Mum without pressure to participate. A fantastic start for a new home establishing itself.
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Review from David C (Son of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class. Friendly staff, always happy to help. My one and only negative is the provision of mobility scooters should be made.
Reply from Amy Wilson, AD at Chandler Court

We appreciate your positive review of Chandler Court and are delighted to hear that you think we offer a first class service, excellent care and friendly staff. Like other care home providers it is not a requirement to provide mobility scooters, however, we do have our own minibus that is utilised frequently which residents thoroughly enjoy.

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Review from D H (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a respite resident following a small operation.
Throughout her 2 week stay, the staff were very attentive to her which was much appreciated by myself and 2 sisters.
The many varied activities also helped make my mother's stay for "easier" than we had imagined it would be.
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Review from S Y (Wife of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very welcoming on arrival. They took care to make my husband feel
comfortable. He settled in very quickly and was involved in activities straight away. He made a birthday card for our son, did some gardening and a spot of DIY. He was happy chatting to the staff and residents and doing
a quiz. He was encouraged to help in the kitchen and loved singing and listening to music. He enjoyed playing chess and doing jigsaws. He enjoyed a full English breakfast every day and a glass of red wine with dinner. He will miss all the activities when at home.
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Review from A B (Son of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that is given to the residents is second to none. They are always on hand and nothing is too much trouble. The home is always clean and tidy. Staff always contact you if there is a problem with your family member. The staff treat the residents as if they are their own family.
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Review from A R (Daughter of Resident) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities. All staff superb. It's a joy to walk in and have such a warm welcome from all, whether it be reception, catering or nurses etc. The home has a very good 'vibe' and my father is extremely happy and settled and safe. I think Chandler Court sets the bar for other establishments.
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Review from Marilyn B (Daughter of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has recently moved into the home following an acute illness and hospital admission. Prior to this, he had lived alone supported by myself. Moving to a care home could have been a very traumatic negative experience both for dad and myself. However due to all the staff's attitude, beautiful
home and facilities provided, my dad feels safe, secure and settling well. Nothing is too much trouble and the home is a great representative of care UK organisation.
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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Chandler Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Chandler Court is calculated as follows: ( (327 Excellents x 5) + (73 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 415 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chandler Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (106)

Meet the Team (1)

Lilly

Lilly Dahms

Job Title: Home Manager Joined: 2023

I have over 10 years of experience in management positions in the care industry, and before Chandler Court, I worked as a Home Manager in a 56-bed service.


Care UK has an excellent reputation nationwide. Their values of caring, passion and teamwork are particularly important to me.


As a home manager, I believe it’s important to be positive, approachable, knowledgeable and passionate about exceptional care. I lead by positive example and do my best to ensure residents in our care are safe and happy every day.


I love the unpredictability of this role – no two days are ever the same. Interacting with the team and lovely residents and seeing them enjoy themselves makes me feel privileged to work at Chandler Court.


I’m proud to make a positive difference in people’s lives. Managing a care home comes with many challenges, but the reward of knowing you have played a part in achieving a better quality of life for people is priceless.


Outside of work, I’ve been a resident choreographer and performer for a charitable theatre group for almost 30 years. I perform in productions twice a year raising money for local charities. You might also see me attempting a challenge or two, from 26-mile hikes to 100 squats a day, to raise awareness and funding for vital charities.

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