Elton House Care Home - Avery Collection

Elton Way, Bushey, Watford WD25 8HA
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9.8 124 Reviews
  • Elton House Care Home - Avery Collection, Watford
Situated in Bushey on the outskirts of Watford, Elton House Care Home is a distinguished residential and dementia care facility offering respite and nursing care. Easily accessible from the M25, it holds a respected status throughout Hertfordshire.

Established in 2018, this opulent residential care home adheres to Avery's highest standards. Featuring 95 spacious private apartments, ranging from studios to one-bedroom deluxe suites, each unit is equipped with a personal phone line, kitchenette, and en-suite shower rooms. This accommodation is ideal for couples or individuals seeking independence while residing at the home.

The Watford care home presents an array of facilities for residents to enjoy, including a cinema room, hair salon, and therapy room. The lounges serve as vibrant social settings for residents to relish an aperitif, engage in friendly conversations, or savour the chef's freshly baked cakes. These spaces genuinely bring the Watford care home to life. Additionally, tranquil lounges are available for those desiring a moment away from social interactions or immersing themselves in a good book from the well-stocked library. The residence is also equipped with a state-of-the-art cinema room.

For individuals seeking dementia care homes in Watford, Elton House could be the ideal choice. The expert team is trained to cater to residents with various care requirements. The staff's meticulous selection and thorough training ensure that residents living with dementia receive the highest quality of care.
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Care Provided by Elton House Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £2000
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: £1750 – £1850
  • Self-Funded Nursing Dementia Care: from £1650

These prices are only a guideline, please contact Elton House Care Home - Avery Collection to find out the exact price for your requirements.

Contact Elton House Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Elton House Care Home - Avery Collection to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Monika Gilice (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (95)
  • Single Rooms with Ensuite Wet Room (95)

Visiting

  • Welcoming and open to residents from 10th September 2018

Parking

  • Visitor and resident parking available on site

Elton House Care Home - Avery Collection Reviews (124)

9.8

Elton House Care Home - Avery Collection has a Review Score of 9.8 (9.842) out of 10, based on 34 reviews in the last 2 years.
Over all time Elton House Care Home - Avery Collection has 124 reviews.

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Reviewer Connection to Elton House Care Home - Avery Collection
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Total of 124, showing 61-80
Review from C G (Respite Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to Elton House directly from the hospital at the end of July 2022. In the beginning, I had nursing care which was very good. Gradually, nursing care was not needed, and I was able to look after myself. I was a very active person, and I tried to join in most of the activities, even helping in
the shop. This was a temporary stay as I was waiting for a particular care home. My stay was for four months, and during this time, the friendships with the residents and the care of all the staff from the bottom to the top were polite, caring, helpful and always polite.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery CollectionThank you so much for your kind words. We do miss you and hope you have settled well into your new environment. Please feel free to come back for a visit or stay at any time; we could always do with your help in our shop.
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Review from J H (Friend of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Elton House to be warm and a welcoming environment. The staff are very helpful and care in an outstanding way. Myself and family are very happy with my friend living there and being cared for by excellent staff.
Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery CollectionThank you so much for taking the time to write a review; the team at Elton House really appreciate it! We are delighted that your friend and her circle are so happy with the care she is receiving and the lifestyle she is living to the full!
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Review from A C (Daughter-in-law of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elton House is a beautiful and bright home where nothing is too much trouble. My mother-in-law moved in at the beginning of December and has quickly settled in. This is mainly thanks to the attentiveness and friendliness of all the staff. The care she has received so far has been excellent, and I can
honestly say that she is happier now than she has been for years!
Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery CollectionThank you so much for taking the time to write a review for us and also for your lovely words! Your mother-in-law is an absolute joy to have, and we are delighted to see how well she has settled in and how happy she is!
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Review from Cynthia C (Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An outstanding and impressive experience. The friendliness, charm and assistance provided are beyond words, and I can only congratulate all concerned. This is an effort in very nearly a hundred years that I have never witnessed before.
Heartfelt congratulations to all concerned for my outstanding
performance.
Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery CollectionWe are absolutely delighted that you are enjoying your experience at Elton House! We absolutely love having you as part of the Elton family, and we admire how you embrace life wholeheartedly!
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Review from R C (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother tells me that she feels contented living in Signature at Elton House.
All the staff are delightful. She feels well looked after.
Her only disappointment is the food. It's really hit-and-miss. Sometimes it is pleasant, but often it is not.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery CollectionThank you for taking the time to complete your review, we are happy to discuss any concerns over food, our award winning chef Tony, is always happy to talk to any resident or family member if they are unhappy with their food choices.
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Review from E P (Wife of Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband came here after a very harrowing five weeks in hospital, having been very ill. One lovely lady arranged everything so that the "move-in" went smoothly. He has a lovely room with a balcony which we have enjoyed during the last few sunny weeks.
Elton House itself is quite stunning; the amount
of detail that has gone into making this a really comfortable and restful place is amazing.
The staff are all so nice and have been really helpful to my husband. The improvement in his health and mobility since leaving the hospital has been very pleasing - which goes to show what good care can do.
The staff member who is in charge of care has done an excellent job and seems genuinely interested in how my husband is doing, for which we are very grateful.
If you have to find a care home, I don't think you can do better than Elton House.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery CollectionThank you for your kind words.
I am so pleased that you found the whole process of moving your husband into Elton House stress-free.
Our nurse care manager and the entire team are finding your husband an absolute pleasure to care for; we also love seeing you spend such quality time together in our lovely home.
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Review from J F (Daughter of Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elton House is a really lovely home with a beautiful ambience. My mother is so happy here; she has found new friends and a new lease of life. Long gone are the dark, lonely days with no one to interact with. She also loves the choice of food in the restaurant and the range of activities on offer. Thanks
so much to the team for looking after her so well.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery CollectionWe are so happy that your mum has settled so well into her new home here at Elton House; to see the smiles on her face makes what we do here so rewarding.
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Review from M C (Son of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed at Elton House for respite following hip surgery. We were so happy with the care and attention she received. The staff were really lovely, so friendly and happy - nothing was too much trouble. She enjoys her meals in the restaurant, flower arranging and even managed the cinema a couple
of evenings.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery CollectionThank you for taking the time to write a review; we loved having your mum stay with us here at Elton House, and it was lovely seeing her embracing the whole experience we have to offer.
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Review from Lois P (Respite Resident) published on 19 October 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely awful. Begged my family to take me home one day after arriving. I came straight from 3 weeks in hospital following complex back surgery.
Beds not made daily, some staff unbelievably rude and unhelpful. Room/bathroom only cleaned once a week. Bed made once a week. Dirty but no one cared when
I complained. Often Unreasonable response time to pressing the call button.
The brochure states "room deep cleaned weekly". When I asked what about the rest of the week, after humming and having and being deliberately obtuse, they, the management finally admitted that nothing was cleaned or beds made the other six days. No hoovering or tidying. "Deep clean" meant hoovering. Felt unsafe and uncared for. The whole experience was very unsatisfactory and I told the manager that my mental health was severely affected. It was a scary experience. Often an unreasonable response time to pressing the call button. I could go on, but don't think it is necessary. This was my experience at Elton House, Watford.
Reply from Care Team, Signature at Elton House at Elton House Care Home - Avery CollectionThank you for taking the time to share your experience. The standard of care and service described in your review falls far short of the empathetic, caring relationships we seek to build with each of our residents and their loved ones. We are truly sorry that this was your experience. When you first shared your concerns around your experience at the home, the Elton House team worked with you to address these with the aim of reaching an amicable conclusion.
In addition to the home-level support outlined above, and at the time of writing, a member of our Senior Team is working with you directly to address your feedback and to provide you a resolution.
Please be assured we operate an open and honest culture, and that we value all comments we receive to ensure the care team can support each resident with tailored care, which reflects their specific needs and desires. We continue to offer the option to contact senior team members, outside of the home.
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Review from Fiona G (Daughter of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Elton House is a very well-run care home. The purpose-built facility makes everything much easier and more pleasant for residents. My father's apartment was spacious and well-designed. The staff are chosen to be caring, and the management is well organised and responsive. My father didn't really want
to be there, but he had as good a time as possible in the circumstances. I think it is the best care home in the area.
Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery CollectionThank you so much for taking the time to complete a review for Elton House, it is much appreciated. We very much enjoyed having your father as a resident and also the visits and interaction with wider family members. Hopefully your response will help other families on their research journey.
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Review from M H (Friend of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff were very good and helpful.
Reply from Signature at Elton House, Customer Team at Elton House Care Home - Avery CollectionWe are so glad to hear about your positive experience of Signature at Elton House and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
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Review from D A (Daughter of Resident) published on 18 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum has received has been excellent. Every member of the staff is friendly, helpful and caring, and nothing is too much trouble for my mum or my family visiting her. The rooms and facilities are beautiful, clean and of a very high standard. I have been very happy with the care my mum has
received.
Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery CollectionThank you very much for submitting a review for Elton House. We are delighted that you have been so happy with all elements of the home. Your Mum has touched many of us in the short time she has stayed with us here at Elton House.
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Review from A S (Friend of Resident) published on 2 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delightful place, very friendly and caring, nothing is too much trouble. My friend was very well cared for and improved greatly from the attention of the staff.
Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery CollectionThank you very much for taking the time to leave a review; it is very much appreciated and hopefully will help other friends and family during their future decision-making process. We treat every one of our residents with care and attention, and we are so pleased to see the wonderful progress that your friend continues to make now she is being well looked after.
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Review from David F (Son of Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been in Elton House for two months. I am hugely impressed by the care she has received, the patience of the staff of who look after her and the quality of communication with me and my brother both from the care staff and the management.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery CollectionThank you for your kind words, David; we are delighted that you are happy with the care and support shown to both you and your mother. At Elton House, we pride ourselves on giving the individual support and care that each of our residents needs and deserves; I know this will help other families that are looking into care options for their loved ones, so thank you again.
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Review from A W (Respite Resident) assisted by family/friend published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very well looked after. The staff were extremely kind and caring. I enjoyed all the activities.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery CollectionThank you for your kind words. We all miss you terribly and hope you will come back and visit us all soon.
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Review from M H (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was very well looked after. The staff were kind and caring. They encouraged her to join in all the activities and helped her to make friends with the residents.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery CollectionThank you for your kind words. We will be sure to pass them on to the rest of the team.
We also appreciate you taking the time to give us feedback. We do find that this helps others who are also looking for care for their loved ones.
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Review from H P (Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good all-round - thanks.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery CollectionThank you for taking the time to send in your review card, we are happy that you are enjoying your stay with us here at Elton House and we look forward to seeing you again in the future.
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Review from Claude B (Son of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Elton for 6-months now, and with all the Covid challenges the staff has endured, they always made Mum and us feel wanted. Mum had an episode where she was admitted to the hospital twice in a month, and every staff member did their utmost to make sure Mum's care was paramount, as well
as keeping my sister and I informed as best as possible. The staff (this includes the initial contact with the liaison manager and her team) always make an exception to try and accommodate all of Mum's needs, and I have no doubt this is the best care home you can choose probably in the country if you want competent 1-2-1 care.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery CollectionThank you, Claude, for your kind words.
Your mum is an integral part of our community, Mum lights up the whole place with her smile and her infectious laugh makes us all smile.
We are so happy that Mum has made Elton House her forever home, and it is our pleasure to be able to assist with Mums daily needs as well as being able to support you and the rest of the family when needed.
Your mum is an inspirational and wise lady.
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Review from Adam D (Grandson of Resident) published on 6 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan recently stayed for respite care after having a fall at home. The staff gave Nan brilliant care and full support throughout her stay; the facilities on offer are hotel quality, and I would definitely recommend.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery CollectionWe are so happy that nan had a great stay here with us at Elton House. Please feel free to call or email us should you need any further help or support. We would love to have nan stay with us again.
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Review from C D (Daughter of Resident) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is staying at Elton House for respite care. The staff have all been doing a wonderful job looking after her so well. She looks very relaxed and comfortable. Food looks very tasty - and they have done everything to get to know her likes and dislikes. I'm not sure she'll want to leave!
Reply from Karen Fleming, CLM at Elton House Care Home - Avery CollectionWe are so pleased that mum is enjoying her stay with us at Elton House, she is an absolute sweetheart, and we will miss her when she returns home, however, we are happy that mum is going to be extending her stay for a few more weeks yet.
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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Elton House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.842 for Elton House Care Home - Avery Collection is calculated as follows: ( (341 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 399 Ratings = 4.842
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elton House Care Home - Avery Collection is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Jenny

Jenny Bloomberg

Job Title: Client Liaison Manager Joined: 2023

I have been in the care industry for over 5 years and I am the main contact for families who are looking for a Care Home. I love supporting people, showing prospective residents our stunning home and helping them make the best decision for their loved ones.


Thinking about moving a family member into a Care Home can be a confusing and disconcerting time. Deciding on when it is the right time to move is a big step, it can be daunting and an unsettling time for those involved. I am always available to have a conversation about individual care needs and answer any questions you may have.


Having been through a similar situation with a family member who lived with dementia, I can really understand and empathise with every step of the journey families are having to take. I am passionate about caring and helping people to live well as they grow old and recognise the huge benefits of being in a community filled with love and kindness.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elton House Care Home - Avery Collection to verify any information. View our terms and conditions. Elton House Care Home - Avery Collection has an Enhanced Service - more info.