Elton House Care Home - Avery Collection

Elton Way, Bushey, Watford WD25 8HA
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9.8 118 Reviews
  • Elton House Care Home - Avery Collection, Watford
Situated in Bushey on the outskirts of Watford, Elton House Care Home is a distinguished residential and dementia care facility offering respite and nursing care. Easily accessible from the M25, it holds a respected status throughout Hertfordshire.

Established in 2018, this opulent residential care home adheres to Avery's highest standards. Featuring 95 spacious private apartments, ranging from studios to one-bedroom deluxe suites, each unit is equipped with a personal phone line, kitchenette, and en-suite shower rooms. This accommodation is ideal for couples or individuals seeking independence while residing at the home.

The Watford care home presents an array of facilities for residents to enjoy, including a cinema room, hair salon, and therapy room. The lounges serve as vibrant social settings for residents to relish an aperitif, engage in friendly conversations, or savour the chef's freshly baked cakes. These spaces genuinely bring the Watford care home to life. Additionally, tranquil lounges are available for those desiring a moment away from social interactions or immersing themselves in a good book from the well-stocked library. The residence is also equipped with a state-of-the-art cinema room.

For individuals seeking dementia care homes in Watford, Elton House could be the ideal choice. The expert team is trained to cater to residents with various care requirements. The staff's meticulous selection and thorough training ensure that residents living with dementia receive the highest quality of care.
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Care Provided by Elton House Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £2000
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: £1750 – £1850
  • Self-Funded Nursing Dementia Care: from £1650

These prices are only a guideline, please contact Elton House Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Aaron Peck (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (95)

Visiting

  • Welcoming and open to residents from 10th September 2018

Parking

  • Visitor and resident parking available on site

Elton House Care Home - Avery Collection Reviews (118)

9.8

Elton House Care Home - Avery Collection has a Review Score of 9.8 (9.818) out of 10, based on 29 reviews in the last 2 years.
Over all time Elton House Care Home - Avery Collection has 118 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elton House Care Home - Avery Collection
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Total of 118, showing 61-80
Review from J F (Daughter of Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elton House is a really lovely home with a beautiful ambience. My mother is so happy here; she has found new friends and a new lease of life. Long gone are the dark, lonely days with no one to interact with. She also loves the choice of food in the restaurant and the range of activities on offer. Thanks
so much to the team for looking after her so well.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection
We are so happy that your mum has settled so well into her new home here at Elton House; to see the smiles on her face makes what we do here so rewarding.
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Review from M C (Son of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed at Elton House for respite following hip surgery. We were so happy with the care and attention she received. The staff were really lovely, so friendly and happy - nothing was too much trouble. She enjoys her meals in the restaurant, flower arranging and even managed the cinema a couple
of evenings.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection
Thank you for taking the time to write a review; we loved having your mum stay with us here at Elton House, and it was lovely seeing her embracing the whole experience we have to offer.
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Review from Lois P (Respite Resident) published on 19 October 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely awful. Begged my family to take me home one day after arriving. I came straight from 3 weeks in hospital following complex back surgery.
Beds not made daily, some staff unbelievably rude and unhelpful. Room/bathroom only cleaned once a week. Bed made once a week. Dirty but no one cared when
I complained. Often Unreasonable response time to pressing the call button.
The brochure states "room deep cleaned weekly". When I asked what about the rest of the week, after humming and having and being deliberately obtuse, they, the management finally admitted that nothing was cleaned or beds made the other six days. No hoovering or tidying. "Deep clean" meant hoovering. Felt unsafe and uncared for. The whole experience was very unsatisfactory and I told the manager that my mental health was severely affected. It was a scary experience. Often an unreasonable response time to pressing the call button. I could go on, but don't think it is necessary. This was my experience at Elton House, Watford.
Reply from Care Team, Signature at Elton House at Elton House Care Home - Avery Collection
Thank you for taking the time to share your experience. The standard of care and service described in your review falls far short of the empathetic, caring relationships we seek to build with each of…read more
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Review from Fiona G (Daughter of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Elton House is a very well-run care home. The purpose-built facility makes everything much easier and more pleasant for residents. My father's apartment was spacious and well-designed. The staff are chosen to be caring, and the management is well organised and responsive. My father didn't really want
to be there, but he had as good a time as possible in the circumstances. I think it is the best care home in the area.
Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection
Thank you so much for taking the time to complete a review for Elton House, it is much appreciated. We very much enjoyed having your father as a resident and also the visits and interaction with wider…read more
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Review from M H (Friend of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff were very good and helpful.
Reply from Signature at Elton House, Customer Team at Elton House Care Home - Avery Collection
We are so glad to hear about your positive experience of Signature at Elton House and thankful for your kind comments. As a team, we work together to provide the best experiences for both our…read more
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Review from D A (Daughter of Resident) published on 18 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum has received has been excellent. Every member of the staff is friendly, helpful and caring, and nothing is too much trouble for my mum or my family visiting her. The rooms and facilities are beautiful, clean and of a very high standard. I have been very happy with the care my mum has
received.
Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection
Thank you very much for submitting a review for Elton House. We are delighted that you have been so happy with all elements of the home. Your Mum has touched many of us in the short time she has…read more
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Review from A S (Friend of Resident) published on 2 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delightful place, very friendly and caring, nothing is too much trouble. My friend was very well cared for and improved greatly from the attention of the staff.
Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection
Thank you very much for taking the time to leave a review; it is very much appreciated and hopefully will help other friends and family during their future decision-making process. We treat every one…read more
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Review from David F (Son of Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been in Elton House for two months. I am hugely impressed by the care she has received, the patience of the staff of who look after her and the quality of communication with me and my brother both from the care staff and the management.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection
Thank you for your kind words, David; we are delighted that you are happy with the care and support shown to both you and your mother. At Elton House, we pride ourselves on giving the individual…read more
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Review from A W (Respite Resident) assisted by family/friend published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very well looked after. The staff were extremely kind and caring. I enjoyed all the activities.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection
Thank you for your kind words. We all miss you terribly and hope you will come back and visit us all soon.
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Review from M H (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was very well looked after. The staff were kind and caring. They encouraged her to join in all the activities and helped her to make friends with the residents.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection
Thank you for your kind words. We will be sure to pass them on to the rest of the team.
We also appreciate you taking the time to give us feedback. We do find that this helps others who are also…read more
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Review from H P (Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good all-round - thanks.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection
Thank you for taking the time to send in your review card, we are happy that you are enjoying your stay with us here at Elton House and we look forward to seeing you again in the future.
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Review from Claude B (Son of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Elton for 6-months now, and with all the Covid challenges the staff has endured, they always made Mum and us feel wanted. Mum had an episode where she was admitted to the hospital twice in a month, and every staff member did their utmost to make sure Mum's care was paramount, as well
as keeping my sister and I informed as best as possible. The staff (this includes the initial contact with the liaison manager and her team) always make an exception to try and accommodate all of Mum's needs, and I have no doubt this is the best care home you can choose probably in the country if you want competent 1-2-1 care.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection
Thank you, Claude, for your kind words.
Your mum is an integral part of our community, Mum lights up the whole place with her smile and her infectious laugh makes us all smile.
We are so happy…read more
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Review from Adam D (Grandson of Resident) published on 6 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan recently stayed for respite care after having a fall at home. The staff gave Nan brilliant care and full support throughout her stay; the facilities on offer are hotel quality, and I would definitely recommend.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection
We are so happy that nan had a great stay here with us at Elton House. Please feel free to call or email us should you need any further help or support. We would love to have nan stay with us again.
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Review from C D (Daughter of Resident) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is staying at Elton House for respite care. The staff have all been doing a wonderful job looking after her so well. She looks very relaxed and comfortable. Food looks very tasty - and they have done everything to get to know her likes and dislikes. I'm not sure she'll want to leave!
Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection
We are so pleased that mum is enjoying her stay with us at Elton House, she is an absolute sweetheart, and we will miss her when she returns home, however, we are happy that mum is going to be…read more
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Review from A J (Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my second 2-week respite following knee and hip replacement in the last two years. Many of the staff remembered me, and all the staff were very welcoming. The premises are very modern and furnishings very contemporary with many "nice tonalities" and thoughtful alcove rooms for those who prefer
peace and quiet to need etc.
Reply from Jan Marples, Client Liaison Manager at Elton House Care Home - Avery Collection
Thank you for your lovely review. It was a delight to welcome you back to Elton House for your second respite stay. We are so pleased that you enjoyed the experience and that we were able to help…read more
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Review from J F (Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Respite June 2019 - extremely pleased with all aspects of Elton House when here on respite care.
Resident June 2020 - having decided to return to Elton House if left alone after my husband passed away in Jan 2020, I returned in June. I am most content.
Reply from Jan Marples, Client Liaison Manager at Elton House Care Home - Avery Collection
Many thanks for your complimentary feedback and comment. We are delighted that you chose to return to Elton House following your respite stay in 2019. Welcome back to Signature!
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Review from Pamela A (Daughter of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Elton House has been limited due to Covid. However, what I've seen so far, is very satisfactory, and look forward to the easing of Covid rules to get the full experience.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection
Thank you for taking the time to send your review. I would just like to say that with the recent news of the further lifting of restrictions that we hope you will soon be able to embody the full…read more
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Review from Jill B (Daughter of Resident) published on 2 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum attended Elton House for two weeks for respite care in June 2021. Wow-what a fabulous place, more like a 5 Star cruise ship than a care home! She absolutely loved it and came out with a spring in her step. Mum has dementia and she was really well cared for by all the staff. She joined in with the
many activities and quickly made friends. Staff were very attentive to all her needs in line with the agreed detailed care plan set up in advance of her stay. I (her daughter) was well briefed in advance of her stay and kept informed of her progress as requested. Mum is booked in for another stay in September and is really looking forward to it. A fantastic place and highly recommended. Oh, and her clothes were all laundered and ironed prior to coming home, which was a welcome surprise for me.
Reply from Jan Marples, Client Liaison Manager at Elton House Care Home - Avery Collection
Many thanks for your kind words, Jill. It was lovely to see your mum's smiling face throughout her stay here at Elton House. We are looking forward to her return in September.
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Review from Sky L (Friend of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited Elton House a few weeks ago. The staff are so welcoming and polite and really care for the residents. Thorough Covid measures in place and testing. Lovely environment! Would definitely recommend it.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection
Thank you for your review, Sky. I am glad that your experience of Elton House was not only enjoyable but memorable as well.
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Review from S B (Husband of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very prompt initial contact followed by kindly and efficient service. The rooms are comfortable and well-appointed. The staff are friendly.
Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection
Many thanks for taking the time to send such a lovely review; it has been and continues to be a pleasure to help you both.
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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Elton House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Elton House Care Home - Avery Collection is calculated as follows: ( (283 Excellents x 5) + (52 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 340 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elton House Care Home - Avery Collection is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Jenny

Jenny Bloomberg

Job Title: Client Liaison Manager Joined: 2023

I have been in the care industry for over 5 years and I am the main contact for families who are looking for a Care Home. I love supporting people, showing prospective residents our stunning home and helping them make the best decision for their loved ones.


Thinking about moving a family member into a Care Home can be a confusing and disconcerting time. Deciding on when it is the right time to move is a big step, it can be daunting and an unsettling time for those involved. I am always available to have a conversation about individual care needs and answer any questions you may have.


Having been through a similar situation with a family member who lived with dementia, I can really understand and empathise with every step of the journey families are having to take. I am passionate about caring and helping people to live well as they grow old and recognise the huge benefits of being in a community filled with love and kindness.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elton House Care Home - Avery Collection to verify any information. View our terms and conditions. Elton House Care Home - Avery Collection has an Enhanced Service - more info.