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- Elton House Care Home - Avery Collection







Situated in Bushey on the outskirts of Watford, Elton House Care Home is a distinguished residential and dementia care facility offering respite and nursing care. Easily accessible from the M25, it holds a respected status throughout Hertfordshire.
Established in 2018, this opulent residential care home adheres to Avery's highest standards. Featuring 95 spacious private apartments, ranging from studios to one-bedroom deluxe suites, each unit is equipped with a personal phone line,...
Care Provided by Elton House Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 95 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Elton House Care Home - Avery Collection for full pricing details and T&Cs.
Contact Elton House Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Monika Gilice(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (95)
- Single Rooms with ensuite Wet Room (95)
Visiting
- Welcoming and open to residents from 10th September 2018
Parking
- Visitor and resident parking available on site
Elton House Care Home - Avery Collection Reviews (132)
Elton House Care Home - Avery Collection has a Review Score of 9.8 (9.844) out of 10, based on 30 reviews in the last 2 years.
Over all time Elton House Care Home - Avery Collection has 132 reviews.
Don't change a thing! First-class experience in all directions. Thank you so much for having kept its beauty untouched!
Thank you very much for your wonderful review! I am glad you enjoy life at Elton House as much as we do!
Lovely home for my friend, she is wonderfully looked after. Thank you.
Thanks so much for leaving a review for Elton House. Your friend is a little ray of sunshine, we love having her as part of our community and have enjoyed seeing her confidence grow over time.
A very pleasant environment with carers and communicative staff at all levels of the home. The environment is more akin to a hotel than a care home. I would happily live here when my time comes.
Thanks for taking the time to write and submit a review for Elton House. We are so pleased that both you and your Dad are enjoying our beautiful home and the care and support we love to provide!
My mum stayed for respite in January and I cannot fault Elton House at all! Fantastic care, wonderful menus, lovely ambience and impeccable service. She is already looking forward to her next stay.
Thank you for taking the time to write your review. We loved having your mum stay with us here at Elton House; it was heartwarming to see such an improvement after her respite stay with us. We are looking forward to her return later this year "for a short holiday" in your mum's words.
A really lovely home, with wonderful staff and great facilities and activities. It is well-decorated and very clean. My grandmother is very happy at Signature at Elton House and I would highly recommend it to anyone!
Thank you very much for taking the time to write a review, it helps enormously with new residents trying to decide where they will be happiest! It is so lovely to see how much your grandmother is enjoying her time here at Elton House.
Top-notch. No complaints whatsoever. The staff are all fantastic.
Thank you very much for taking the time to write and submit a review; it is very much appreciated. We are delighted to hear that you and your aunt are enjoying the services, care and experience of Elton House!
Elton House is very welcoming and friendly. All of the staff are very helpful and care a lot about all of the residents. The home is very clean and well-decorated. My family and I are very glad that my grandmother has found a great home at Elton House.
We are delighted that your grandmother has settled well into her new home here at Elton House, and she is enjoying being part of our family.
My grandmother moved into Elton House just before Christmas. Previously, she lived on her own and was very lonely. It is so lovely to see her happy, socialising, well looked after and eating much better! Thank you to all the staff at Elton House for giving her a new lease of life!
Thank you so much for taking the time to write a review and share your experience with us! We are delighted to see how well your grandmother has settled in and how she really makes the most of each day; she is a pleasure to be around!
I came to Elton House directly from the hospital at the end of July 2022. In the beginning, I had nursing care which was very good. Gradually, nursing care was not needed, and I was able to look after myself. I was a very active person, and I tried to join in most of the activities, even helping in the shop. This was a temporary stay as I was waiting for a particular care home. My stay was for four months, and during this time, the friendships with the residents and the care of all the staff from the bottom to the top were polite, caring, helpful and always polite.
Thank you so much for your kind words. We do miss you and hope you have settled well into your new environment. Please feel free to come back for a visit or stay at any time; we could always do with your help in our shop.
I have found Elton House to be warm and a welcoming environment. The staff are very helpful and care in an outstanding way. Myself and family are very happy with my friend living there and being cared for by excellent staff.
Thank you so much for taking the time to write a review; the team at Elton House really appreciate it! We are delighted that your friend and her circle are so happy with the care she is receiving and the lifestyle she is living to the full!
Elton House is a beautiful and bright home where nothing is too much trouble. My mother-in-law moved in at the beginning of December and has quickly settled in. This is mainly thanks to the attentiveness and friendliness of all the staff. The care she has received so far has been excellent, and I can honestly say that she is happier now than she has been for years!
Thank you so much for taking the time to write a review for us and also for your lovely words! Your mother-in-law is an absolute joy to have, and we are delighted to see how well she has settled in and how happy she is!
Heartfelt congratulations to all concerned for my outstanding performance.
We are absolutely delighted that you are enjoying your experience at Elton House! We absolutely love having you as part of the Elton family, and we admire how you embrace life wholeheartedly!
All the staff are delightful. She feels well looked after.
Her only disappointment is the food. It's really hit-and-miss. Sometimes it is pleasant, but often it is not.
Thank you for taking the time to complete your review, we are happy to discuss any concerns over food, our award winning chef Tony, is always happy to talk to any resident or family member if they are unhappy with their food choices.
Elton House itself is quite stunning; the amount of detail that has gone into making this a really comfortable and restful place is amazing.
The staff are all so nice and have been really helpful to my husband. The improvement in his health and mobility since leaving the hospital has been very pleasing - which goes to show what good care can do.
The staff member who is in charge of care has done an excellent job and seems genuinely interested in how my husband is doing, for which we are very grateful.
If you have to find a care home, I don't think you can do better than Elton House.
I am so pleased that you found the whole process of moving your husband into Elton House stress-free.
Our nurse care manager and the entire team are finding your husband an absolute pleasure to care for; we also love seeing you spend such quality time together in our lovely home.
Elton House is a really lovely home with a beautiful ambience. My mother is so happy here; she has found new friends and a new lease of life. Long gone are the dark, lonely days with no one to interact with. She also loves the choice of food in the restaurant and the range of activities on offer. Thanks so much to the team for looking after her so well.
We are so happy that your mum has settled so well into her new home here at Elton House; to see the smiles on her face makes what we do here so rewarding.
My mum stayed at Elton House for respite following hip surgery. We were so happy with the care and attention she received. The staff were really lovely, so friendly and happy - nothing was too much trouble. She enjoys her meals in the restaurant, flower arranging and even managed the cinema a couple of evenings.
Thank you for taking the time to write a review; we loved having your mum stay with us here at Elton House, and it was lovely seeing her embracing the whole experience we have to offer.
Beds not made daily, some staff unbelievably rude and unhelpful. Room/bathroom only cleaned once a week. Bed made once a week. Dirty but no one cared when I complained. Often Unreasonable response time to pressing the call button.
The brochure states "room deep cleaned weekly". When I asked what about the rest of the week, after humming and having and being deliberately obtuse, they, the management finally admitted that nothing was cleaned or beds made the other six days. No hoovering or tidying. "Deep clean" meant hoovering. Felt unsafe and uncared for. The whole experience was very unsatisfactory and I told the manager that my mental health was severely affected. It was a scary experience. Often an unreasonable response time to pressing the call button. I could go on, but don't think it is necessary. This was my experience at Elton House, Watford.
Thank you for taking the time to share your experience. The standard of care and service described in your review falls far short of the empathetic, caring relationships we seek to build with each of our residents and their loved ones. We are truly sorry that this was your experience. When you...
Elton House is a very well-run care home. The purpose-built facility makes everything much easier and more pleasant for residents. My father's apartment was spacious and well-designed. The staff are chosen to be caring, and the management is well organised and responsive. My father didn't really want to be there, but he had as good a time as possible in the circumstances. I think it is the best care home in the area.
Thank you so much for taking the time to complete a review for Elton House, it is much appreciated. We very much enjoyed having your father as a resident and also the visits and interaction with wider family members. Hopefully your response will help other families on their research journey.
All staff were very good and helpful.
We are so glad to hear about your positive experience of Signature at Elton House and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
The care my mum has received has been excellent. Every member of the staff is friendly, helpful and caring, and nothing is too much trouble for my mum or my family visiting her. The rooms and facilities are beautiful, clean and of a very high standard. I have been very happy with the care my mum has received.
Thank you very much for submitting a review for Elton House. We are delighted that you have been so happy with all elements of the home. Your Mum has touched many of us in the short time she has stayed with us here at Elton House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Elton House Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Elton House Care Home - Avery Collection.
Meet the Team (1)

I have been in the care industry for over 5 years and I am the main contact for families who are looking for a Care Home. I love supporting people, showing prospective residents our stunning home and helping them make the best decision for their loved ones.
Thinking about moving a family member into a Care Home can be a confusing and disconcerting time. Deciding on when it is the right time to move is a big step, it can be daunting and an unsettling time for those involved. I am always available to have a conversation about individual care needs and answer any questions you may have.
Having been through a similar situation with a family member who lived with dementia, I can really understand and empathise with every step of the journey families are having to take. I am passionate about caring and helping people to live well as they grow old and recognise the huge benefits of being in a community filled with love and kindness.
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