Bridge House Care Home

Bracken Road, Brighouse HD6 4BQ
Review Us
9.8 94 Reviews
  • Bridge House Care Home, Brighouse
Bridge House Care Home is a warm and welcoming 66 bed care home on the outskirts of Brighouse offering residential, nursing and dementia care.

The home was designed and built, and is run by family owned Fisher Care who have well over 30 years experience caring for older ladies and gentlemen across Yorkshire. With the greatest attention to detail regarding every aspect of the home, the team are extremely proud of Bridge House and the care that they provide to residents.

The sixty-six en-suite bedrooms are each individually designed with different colour pallets and contrasting furnishings, giving a modern yet restful feel and maintaining a homely ambiance. Residents have a huge choice of shared communal spaces including a rooftop garden, a pub, a cinema room, a small shop and a café area.

Professional and well-trained staff provide person-centred care in a tranquil, caring environment. Kindness, warmth and compassion from every team member helps them to deliver safe and effective care.

The building itself, designed with long term sustainability in mind, boasts a heat source ground pump, LED energy-saving lighting and underfloor heating throughout to minimise the carbon footprint.
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Care Provided by Bridge House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1600
  • Self-Funded Residential Dementia Care: £1100 – £1800
  • Self-Funded Nursing Care: £1300 – £1800
  • RESPITE Self-Funded Residential Care: £1200 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1800
  • RESPITE Self-Funded Nursing Care: £1200 – £1800

Fees vary upon needs which are assessed on enquiry and in person by means of a detailed Health Care Assessment

These prices are only a guideline, please contact Bridge House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Patricia Lavery (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 5

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • If travelling a distance, it is always advisable to ring the home first to make them aware of arrangements to support visitors.

Parking

  • Parking is available on site for visitors to Bridge House.

Bridge House Care Home Reviews (94)

9.8

Bridge House Care Home has a Review Score of 9.8 (9.841) out of 10, based on 49 reviews in the last 2 years.
Over all time Bridge House Care Home has 94 reviews.

Overall Experience
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Date Published
  • 94
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  • 49
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Reviewer Connection to Bridge House Care Home
  • 38
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Total of 94, showing 61-80
Review from Jayne F (Daughter of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Bridge House Care Home for almost three years and I cannot praise the staff enough for their incredible care and support during this time.
They go above and beyond their duties and I cannot thank them enough for everything they do particularly at this time when Mum is
nearing end of life.
Floor 3 carers are all amazing and deserve to be recognised for their hard work, dedication and commitment.
Thank you from the bottom of my heart.
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Review from J T (Sister of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister uses this care home and the care of her is fantastic. All her needs are met, she is always clean and very well looked after, she enjoys the food and her room is always clean and tidy, the staff are amazing with her. There's always something going on and all her personal needs are met in a
dignified manner. I look forward to going to spend time with her. Nothing is ever too much trouble for the staff and managers are always on hand if any concerns are raised and they are always acted on with speed and care.
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Review from Ian P (Husband of Resident) published on 22 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a service user for a fair few years. This is the second review I have given. Think the service is an excellent all-round nursing home. The staff are friendly, the building is clean and well maintained. If you need to know anything, all you have to do is ask, from the management down,
the staff will help and my wife is very comfortable and relaxed.
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Review from G A (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
With only a relatively short experience of care home expectations, it is clear that Bridge House is more than just a care home. By visiting regularly and getting to know the staff and management, we have seen how hard everyone has worked during the recent difficult review period. The ratings given below
are the true lengthy experiences over the past two months or so. With experience relating to the nursing floor, we understand that residential, dementia and daycare facilities are provided over the four floors that make up Bridge House. Well-thought-out design with airy, bright and spacious rooms.
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Review from Lester M (Respite Resident) assisted by family/friend published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home is fabulous, very clean. Safety is excellent. Staff were always too busy to assist, but when they did, they were ok. Food was adequate. Came home, catheter not on correctly, urine bag not fastened to leg, left hanging loose, therefore pulling. Since coming home, have just spent five days in
hospital with a severe urine infection.
Reply from Sarah Mitchell, Care Manager at Bridge House Care Home

We would like to thank you for this review. We are continually striving to improve our services and experiences that the residents and their families have. Following the feedback regarding catheter care - staff have recently undertaken refresher catheter training on 2nd November 2022.

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Review from Pamela B (Daughter of Resident) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As indicated below, everything is good. This is apart from the length of time it takes to provide a bedpan. Sometimes between 30 to 45 minutes. This is not satisfactory, in fact very poor. The other issue is the quality of the food. It is never hot when it reaches room 15 (1st floor), in fact, the potatoes
are clock-cold. Of late, there seems to be a lack of items, custard, sandwich fillings, quavers etc. Not good value. Not good value for money on the food side.
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Review from Glynn H (Husband of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Despite the government not giving support. Bridge did a very good job and I am grateful for their care and the staff who look after my wife. Good job, well done!
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Review from P H (Respite Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the twelve-night stay at Bridge House very pleasurable. If the need arose, I would have no hesitation in returning. The staff are all very kind and caring.
Reply from Mike Higginson, Operations Manager at Bridge House Care Home

Thank you so much for your review, if you would like to get in touch with specifics about our food and drink we would love to hear from you. We pride ourselves on the diverse menu which is scientifically calculated to support healthy diets whilst remaining wholesome and appetising, I am sorry if this in any way disappointed during your stay, and we hope to have the opportunity to make it better for you next time. Likewise any specifics re cleanliness are welcome as we have a 5 star food hygiene rating and our dedicated housekeeping team are regularly complimented on their performance.

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Review from S G (Daughter of Resident) published on 6 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my Mum passed away in June 2022 Bridge House helped her and kept her company and comfortable until her last breath. My mum came to Bridge House a few years ago. The facilities are good and 100% for the care they gave my mum.
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Review from Shaun W (Son of Resident) published on 20 July 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Review with regards to the level 3 Dementia floor.
On the whole, the staff are very friendly and welcoming, and helpful, although there appears to be a heavy dependency on agency staff, which goes against any consistency that the dementia residents require.
Quality of the food varies, i.e sausage
roll chips and beans, fish fingers chips and beans this is more suitable for nursery children, not adults.
The regular carers try and interact with residents when they have the time, but we have seen very little use of the faculties such as the cinema room shop, bar, and activity room. My mum complains that she is bored, as nothing much is being done to stimulate the residents in the day room.
We were told that mum could go down and use the day rooms on the other floors, but she as had no encouragement to do this.
At the very beginning, we asked for things like a hearing test for new hearing aids, a suitable chair, and a bed to help with her back pain and move of room, but after 9 weeks nothing.
Reply from Mike Higginson, Operations Manager at Bridge House Care Home

Dear Shaun, thank you for your review. I am sorry we haven't been able to completely satisfy you at this time but I welcome your constructive comments. We agree about the sad but needed use of agency staff, despite paying some of, if not the best pay rates in the area, recruiting is a massive challenge but rather than work short staffed, we always make the effort to cover all needed shifts. Recently our food supplier has had a massive cyber attack which means we have had to be very agile in where we order our food from and this has caused some menu changes which have not been as hoped, we also experimented with moving the heavier meal to lunchtime due to the hot weather and a few other factors so we are reviewing this now. In terms of mum being bored, our activities team I am sure will be in touch to ensure we correct this.
I hope in the future we can address these concerns and you might increase our rating by another review, thanks again.

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Review from Debbie G (Daughter of Resident) published on 15 July 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very poor service. My dad was not looked after properly. We would often go visit him to see him covered in bruises which staff and management could not explain. He didn’t even have a proper mattress which we only noticed when looking for his glasses in his bed. His bed was made but when we pulled the
duvet over it was soaking wet and all he had was 3 pieces of foam as a mattress, then one time they sent my dad to hospital, agitated due to dementia, no staff with him and I was told not to worry if he starts wandering in the A&E reception, staff will have to look after him. I was in tears with this and raced to the hospital where we sat for 4 hours for the doctor to then say we will have to admit your dad even though he was fine, as the care home told the doctor my dad wasn’t welcome back to Bridge House. The list goes on, I have lots of photos, messages and video proof of lots more neglect. We did get my dad moved from here to a wonderful care home whom, as with the hospital, was shocked at the condition of Dad.
Reply from Mike Higginson, Operations Manager at Bridge House Care Home

We would like to thank Debbie for her review of her father's experience in August 2021, we apologise wholeheartedly.
This experience coincided with a CQC inspection which was massively disappointing for the organisation and caring staff team who worked and continue to work here. As a provider, we brought in 3 consultants within days of the inspection and removed the responsible management without hesitation.
Since then the Management team and the caring staff have installed systems and process that means such problems should not repeat in the future, this is reflected in our CQC inspection of the 19th January 2022 where we were rated as a GOOD home by them, and we are building a high-quality staff team now and for the future so Bridge House will never be known for such practices in the future.
Should you wish to contact us so you can see the improvements for yourselves I would happily facilitate this in person, finally we are so pleased the new placement worked out for her father.

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Review from Lorraine S (Day Care) published on 23 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Super happy with the new daycare. Bridge House Care Home recently re-opened its doors. My dad attended before covid twice a week and was there the first day open, now happily back to his two days a week. The daycare part of the care home is separate and is a very roomy area including good cooking facilities.
Everywhere is safe and extremely well equipped with interesting things for all the various skill levels. All the staff really care and interact well with attendees the staff also work very well together as a team, certainly always putting the daycare attenders needs first. The care team seem to have a very good, varied, well thought out, interesting program of things for the attenders to do. I would recommend Daycare at Bridge House to anyone, It delivers a very high standard of care, the staff are amazingly caring and it is extremely good value for money including breakfast dinner and tea. A massive thank you to all the staff working there.
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Review from Cyntrah S (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has Parkinson's and dementia the care she receives is 1st class.
They treat my mum like family.
Every member of staff is friendly and caring.
Me and my dad have confidence in management and staff, with the care my mum receives
Would 100% recommend Bridge House.
Reply from Fiona Bankes, Manager at Bridge House Care Home

Thank you so much Cyntrah, it is our absolute pleasure to care for your mum.

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Review from Rachel D (Daughter of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bridge House Care Home has amazing staff, kind and caring, treat patients like family. It's more like a five-star hotel than a care home. My mum as settled really well and loves staying. Keep up the amazing work.
Reply from Fiona Bankes, Manager at Bridge House Care Home

It is lovely to receive this feedback; we thank you for taking the time to share your experience.

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Review from Diane H (Daughter of Resident) published on 15 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been a resident at Bridge House for 18 months and he has been extremely well cared for since his arrival. The home itself is immaculate - very modern facilities and furnishings - feels more like a hotel than a care home. The staff are always pleasant and keen to help my Dad with anything
he needs. They always have a smile on their face and deal with everything in an efficient manner. The activities are organised well with something taking place every day. I would definitely recommend Bridge House to anyone looking for a clean, safe environment for their loved ones.
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Review from Katie B (Granddaughter of Resident) published on 15 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have never seen a more caring, thoughtful, creative and down right fantastic care home! The staff are great and the place is very very well looked after! But the best and most important thing is how happy and entertained the residents always look! From garden projects, to singers, dancers, games,
films, they have thought of everything! Even a daily telegram with info on from an event in the past. I honestly think this place is amazing! And I love their social media page with a chance to see my Grandma! I love knowing what she’s up to a on almost daily basis! Highly recommend!
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Review from Miriam H (Daughter of Resident) published on 15 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been at this home previously for respite care and I was very impressed with the top quality in terms of care, professionalism, cleanliness and beautiful surroundings but most importantly the dedication and care of all the staff. I knew that when the time came for us to choose a care home
for long term care this would be the home I would choose.
My mum has been here now since February and has been offered a long term placement with 24 hour care.
I am confident that she is getting the best care and attention and even though times are very difficult at the moment with the Coronavirus and we cannot visit her the staff keep us updated every day and we can speak to my mum on the phone regularly.
I wouldn’t hesitate to recommend Bridge House care home and believe it’s the best home in this area.
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Review from M E (Daughter of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were professional and helpful. The home is clean and well looked after and my mother was happy there. Very impressed.
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Review from Sally L (Daughter of Resident) published on 15 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was in the care of Bridge House for just over 4 months. It was apparent after a few days of her being there we knew she was going to be given the care and attention she deserved. The staff were brilliant and Mum was treated with kindness and respect. She enjoyed her meals sat with the other residents
in the lovely dining room and she enjoyed socialising and made new friends. She also loved the view from her room window and enjoyed looking out. In her final weeks, she was cared for extremely well, with the dignity she deserved. We cannot thank the staff at Bridge House enough for the help and support they gave us through a very difficult time.
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Review from Scott M (Son of Resident) published on 8 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bridge House is excellent, not only is the building of hotel quality but our family was impressed with the high standard of care provided to our family member. Staff were efficient, supportive and professional. The activities were relevant and publicised weekly. The meals appeared lovely and choices
on the displayed menus. Thanks to all involved in the home for ensuring our family was safe and looked after.
The only criticism would be the door entry system was out of service so, at times, a longer wait when the office staff had left for the door, the staff, however, dealt with our issues promptly.
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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Bridge House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.841 for Bridge House Care Home is calculated as follows: ( (512 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 578 Ratings = 4.841
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bridge House Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Patricia

Patricia Lavery

Job Title: Home Manager Joined: 2022

I am a very proud Home Manager here at Bridge House and I love this home so much that I came back after a spell working for another provider. The team here are exceptional and the senior leadership are supportive, kind and invested in delivering superb care for our residents.

Josh

Josh Fisher

Job Title: Operations Director Joined: 2012

I'm the second generation of Fisher Care, my father having started the business in 1986. He instilled into me the importance of putting residents best interests at the heart of all of our decisions and I am very proud to carry his legacy forward - sharing his ethos of "excellence in care" with the team here at Bridge House.


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