Bridge House Care Home

Bracken Road, Brighouse HD6 4BQ
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9.8 101 Reviews
  • Bridge House Care Home, Brighouse
Bridge House Care Home is a warm and welcoming 66 bed care home on the outskirts of Brighouse offering residential, nursing and dementia care.

The home was designed and built, and is run by family owned Fisher Care who have well over 30 years experience caring for older ladies and gentlemen across Yorkshire. With the greatest attention to detail regarding every aspect of the home, the team are extremely proud of Bridge House and the care that they provide to residents.

The sixty-six en-suite bedrooms are each individually designed with different colour pallets and contrasting furnishings, giving a modern yet restful feel and maintaining a homely ambiance. Residents have a huge choice of shared communal spaces including a rooftop garden, a pub, a cinema room, a small shop and a café area.

Professional and well-trained staff provide person-centred care in a tranquil, caring environment. Kindness, warmth and compassion from every team member helps them to deliver safe and effective care.

The building itself, designed with long term sustainability in mind, boasts a heat source ground pump, LED energy-saving lighting and underfloor heating throughout to minimise the carbon footprint.
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Care Provided by Bridge House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Fees vary upon needs which are assessed on enquiry and in person by means of a detailed Health Care Assessment

Contact Bridge House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bridge House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Patricia Lavery (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 5

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • If travelling a distance, it is always advisable to ring the home first to make them aware of arrangements to support visitors.

Parking

  • Parking is available on site for visitors to Bridge House.

Bridge House Care Home Reviews (101)

9.8

Bridge House Care Home has a Review Score of 9.8 (9.827) out of 10, based on 46 reviews in the last 2 years.
Over all time Bridge House Care Home has 101 reviews.

Overall Experience
  • 88
  • 9
  • 2
  • 0
  • 2
Date Published
  • 101
  • 10
  • 21
  • 46
  • 55
Reviewer Connection to Bridge House Care Home
  • 44
  • 21
  • 8
  • 4
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 101, showing 41-60
Review from Elaine B (Daughter-in-law of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home and staff have delivered wonderful care to my mother-in-law since she moved there ten weeks ago. All the staff have shown patience and professionalism and are happy to explain any queries which I have had. My mother-in-law is in a spacious, modern bedroom, she is kept pain-free and is happy
with her care.
Reply from Victoria Lavery, Registered Manager at Bridge House Care HomeThank you for your kind review. It's always a pleasure to hear that family feel happy with the care we deliver to their loved ones. We share all reviews with the staff team, we are always looking to improve and deliver that high standard of care. Thank you for taking the time to complete your feedback and I will share it with the whole team.
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Review from Keith B (Son of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Bridge House Care Home for ten weeks and she has received good care by being kept comfortable and pain-free.
I’d like to thank everyone that is involved but specifically the three members of staff who I met with yesterday.
Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are very happy to hear you can feel at ease with your mum in our care and we hope to continue providing your loved one with the best possible care. I will pass your kind words on to the team.
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Review from Gillian B (Daughter of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom was a resident until she died, March 28th. The care she got while at the home was first-class. Not only was she cared for and looked after for all the time she was there. But her family were looked after on her passing.
A first-class home.
Reply from Victoria Lavery, Registered Manager at Bridge House Care HomeThank you for your lovely review. It's lovely to hear from family members feeling like their loved one is cared for and looked after. The team work hard to be person-centred and ensure we deliver a high standard of care. I know the staff will appreciate your kind words. I will share your review with the team at Bridge House Care Home.
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Review from R W (Daughter-in-law of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother-in-law became end of life, all staff left no stone unturned to make sure she was comfortable, pain-free and peaceful. They also looked after the relatives by explaining everything to us and made sure all our needs were met. They made sure she kept her dignity right to the end.
Reply from Victoria Lavery, Registered Manager at Bridge House Care HomeThank you for your kind words. I will share your review with the staff team. It was a pleasure to look after your mother-in-law.
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Review from T W (Daughter of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very personalised care. One of the team organised a very specific hairdresser to come and do my mum's hair, she used to do it before Covid. Mum was delighted with her hair looking like it used to. Such consideration and kindness from a member of staff!
Reply from Victoria Lavery, Registered Manager at Bridge House Care HomeThank you for taking the time to complete a review. I will pass your kind words on to the whole team.
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Review from S B (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was reluctant to stay for respite in Bridge House and so did not really make the most of everything on offer. She didn't eat well or join in the activities, but I observed that many of the other residents were very happy and enjoyed an excellent relationship with the staff, who were without exception
kind, caring and welcoming. I wouldn't hesitate to use Bridge House again if necessary and they got Mum back on track with her meds, so that she is now able to live in her own flat (with care) at present.
Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you for taking the time to leave a review and thank you for your kind words. I will pass these on to the staff. Registered Manager.
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Review from J G (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted for 2 weeks respite whilst waiting for medication to begin working. We were greeted warmly and were helped throughout by the care manager. All staff, without exception, were pleasant, friendly, caring and responsive. Mum required a lot of patience and kindness, which she received at
all times. Mum was fairly independent re toileting and moving in her room. Staff were always available, when requested, to help her with personal care. All medication was given on time. We were advised with sensitivity regarding dealing with the relevant agencies for when Mum returned home. The meals were not great but, again, staff were great.
Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you for your kind words. It's aways nice to hear families and residents were happy with the care provided. I will pass on your kind words to the staffing team. I will pass on your review of the food and drinks, we do sit with residents and gather their likes and dislikes, but going forward we will make sure that all residents know of our comments book on each placing, this information is given to the well-being manager so we can improve our service.
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Review from Jill F (Stepdaughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bridge House care home is absolutely amazing, the manager and all her team provide excellent care for my 90-year old stepfather who was not safe to stay at home on his own following Mum sadly passing 25/12/2022 also following a few falls, the last one unfortunately leaving him with a cracked bone to
his neck.
Dad was moved in for respite September 2023 for two weeks and is still there now, he is safe, content and very, very happy at Bridge House.
If he has any problems at all they are dealt with with care and understanding immediately and I am always informed.
Dad says he is looked after like a king and every member of staff go above and beyond to deliver excellent care to him personally.
I truly wish I had known about Bridge House when Mum needed care as I'm more than sure she would still be here today.
Thank you to all staff at Bridge House for your excellent service and care, you are all truly amazing and we can't thank you enough.
Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you for complete this review. It is always lovely to hear good feed back. Your dad is a pleasure and the staff on floor 2 really love having him at Bridge House. The team work hard to make it home from home, for family members to enjoy their visits. Everyone gets to know our residents from the Maintenance person to the admin staff. I will pass your kind comments onto the staff team.
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Review from Vicky S (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first moment we stepped into Bridge House, we felt happy that this was where our mum would call her final home. The management and staff were so welcoming and just seemed to understand how Mum was feeling and how to care for her in the right way. They understand Alzheimer's and are so kind,
caring and compassionate towards all the residents and their relatives. It's like one big happy family. We can't thank them enough for how they cared for Mum right to the end.
Reply from Victoria Lavery, Registered Manager at Bridge House Care HomeThank you for taking the time to complete a review. It is always lovely to hear good feed back. The staff work hard to provide person-centred care and ensure family feel their loved ones are receiving the care they need. It was a pleasure to look after your mum, and I will pass your kind comments onto the team.
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Review from Roger H (Son of Resident) published on 9 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father has been a resident at Bridge House for the last 20 months or so and sadly passed away on New Year's Eve. He was a dementia sufferer and also registered blind and deaf.
My brothers and I would like to take this opportunity to thank all the staff who looked after Dad. Everybody has gone above
and beyond anything we ever thought was possible for human kindness and empathy, showing complete professionalism and loving care for our father. Special thanks to the care team on floor 3 and as a family, it is something we will never forget. Thank you for being there for our dad when he needed it. Happy New Year.
Reply from Victoria Lavery, Registered Manager at Bridge House Care HomeThank you for your kind comments about our care team. We appreciate you taking the time to leave feedback. We are delighted to hear how happy you are with our care, Floor 3 staff were fond of your dad and have enjoyed looking after him in the past 20 months. The staff enjoyed, for that short time listening about your dad and his life. I know they all thought it was a pleasure to have known him and his family. We'll make sure to pass on your kind words to our dedicated staff team.
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Review from D R (Daughter of Resident) published on 28 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently had to move my Dad into emergency respite care, with a view of this being a more permanent arrangement and from the very first phone call, everyone I’ve dealt with has made a difficult process feel bearable. Nothing has been too much trouble and there has been no pressure on us at all during
this period of uncertainty, meaning things just seem to be slotting into place naturally. I can see my dad is safe and extremely well cared for and that means to world to me. From day one, all of the staff have been so warm, and caring and have shown such empathy to not only my dad, but to me too and I’ll be forever grateful for that. Although he’s a bit bewildered by the all changes, I can see a marked difference already in his physical appearance and even though we’ve got a long road ahead of us, I’m so glad it’s happening here.
Reply from Victoria Lavery, Registered Manager at Bridge House Care HomeThank you for taking the time to complete a review. We are glad that you and your dad's experience is a positive one and that both of you are happy with the care we provided to your Dad. I will share your comments with the team. They work hard to ensure that the residents are safe and happy.
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Review from O R (Grandson of Resident) published on 28 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad suffers with dementia and has lost the ability to properly look after himself. We were extremely nervous about moving him into a care home but we had no need to be. The staff are amazing at what they do and I can not fault them at all. They are very welcoming and extremely caring.
Before
my grandad was moved here he had stopped looking like him. He was pale and looked to have lost a lot of weight due to forgetting to eat and forgetting to take medication. He has been a resident for around 3 weeks now and I can already see a huge difference in him, he has his colour back and looks like my grandad again which is amazing to see.
For the first time since we lost my grandmother, he has company the majority of the day which seems to have improved his mood. They also do different activities which he seems to love.
I am confident that this is the best place for him to be.
Reply from Victoria Lavery, Registered Manager at Bridge House Care HomeThank you for taken the time to complete a review. The care team appreciate good feedback for the family, I will pass your kind comments on to all the team. We work hard at Bridge House to be person centred, this includes the well being of families members. The activities team work hard to gather ideas from the residents around their hobbies and interest. Thank you.
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Review from Jen L (Daughter-in-law of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Bridge House understand what my mother-in-law needs. She is cared for with sensitivity and good humour. She loves to interact with the staff, and there is always lots of laughter, which is great. I appreciate the time and attention taken to organise a whole range of activities and the
support she is given to join in. I feel very welcome at Bridge House. I know I will be listened to and can ask questions when needed. Communication with care staff, leaders and managers is excellent, and the regular meetings for relatives are very helpful.
Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you for taking the time to complete a review. The staff appreciate your kind words. They work hard at Bridge House to provide a happy environment for residents and those who visit. Activities are always happy to hear any ideas that residents or families may have. I will pass your comments on to the staff.
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Review from Ian I (Son of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Bridge House Care Home for five years. It's an astonishing purpose-designed building that really impressed her. Her stay there, as her mental and physical abilities decline, has seen its ups and downs, attested by the measures put in place by the CQC a few years ago. However, in
the last eighteen months the new management has worked tirelessly and imaginatively to put the experience of each individual resident at the centre of their concerns. Likewise, each member of staff appears to be fully on board with this philosophy and the recognition of their contributions by management has seen the staff turnover much reduced - a major factor in forming stable relationships with the residents. There's always some new activity happening with a dedicated activities coordinator. The outcome is that, despite Mum's declining abilities at 95 years, I've never seen her happier. An outstanding care home, very highly recommended.
Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback. We are delighted to hear how happy you are with our care, it is a pleasure to care for your mother. We're committed to ensuring a high standard of care and a comfortable living environment for residents and a place family enjoy visiting. We'll make sure to pass on your kind words to our dedicated staff.
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Review from M D (Sister of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
For my brother, Bridge House Care Home is an amazing environment. People don't often see the hard work that goes into the staff or the many challenges they face on a daily basis but they do an incredible job that is often overlooked. For all of their efforts, they merit every bit of recognition. All
I can say is that the personnel at Bridge House is exceptional and unmatched.
Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you so much for this feedback and review. The whole team will be delighted to hear your comments. The team at Bridge House work hard to deliver person-centred care that is right for each person and we are reliant on feedback. We thank you for taking the time to share your feedback and I will share it with the whole team.
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Review from Linda W (Daughter of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I have had amazing support from the management of Bridge House Care home to support my dad's ever-evolving care needs. They have gone over and above expectations to ensure my dad's care needs are met.
The staff on the third floor are simply amazing. They are so attentive to my dad. They
all work so hard and have a brilliant attitude whilst dealing with challenging situations. After my dad had a short hospital stay, all of the staff came to visit him on the second floor and took time to welcome him back and made him feel so welcome.
I can’t praise the staff working at Bridge House Care Home enough. They always take time (even though they are so busy) to listen to you/discuss my dad and always with the best attitude. What more could you ask for? It was a massive decision to move my dad to a care home but we definitely got the best! Thank you.
Reply from Victoria Lavery, Registered Manager at Bridge House Care HomeThank you for taking the time to complete a review. I will pass your kind comments on to the team at Bridge House. The team work hard to provide great care and be person-centred in our approach.
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Review from Katie C (Granddaughter of Resident) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff on floor one are very caring and friendly, they pay a lot of attention to residents and needs. The room on floor one is bright and always has nice music on. Very happy with the care of our grandmother.
Reply from VITA Care Consultants, Registered Manager at Bridge House Care HomeThank you for taking the time to leave your lovely review. It is always nice to hear words like 'caring and friendly'. We continue to strive to provide the highest level of care and create a warm and welcoming environment for our residents. Thank you again for your kind review.
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Review from Tim C (Son of Resident) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here for over three years. The Covid years were challenging and had their problems but the new management team, director and new staff have made a huge difference and now the care is brilliant in a wonderful, purpose-built home. Mum is now doing really well and communicating with staff
is a pleasure, as is visiting.
Reply from VITA Care Consultants, Registered Manager at Bridge House Care HomeThank you for your lovely review. We are so pleased to hear that your mum is happy and content at Bridge House Care Home. We hope to continue providing your loved one with the best possible care. It is always nice to hear the words 'brilliant' and 'pleasure'. Thank you for choosing Bridge House Care Home.
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Review from Iris W (Next of Kin) published on 2 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class friendly staff very clean and entrance looks more like a hotel. Nothing too much trouble and hopefully, my husband will be able to stay as coming home is very unlikely but better care than possible at home.
Reply from Victoria Lavery, Registered Manager at Bridge House Care HomeThank you for taking the time to complete a review. I will pass your kind words on to the care team at Bridge House.
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Review from S R (Granddaughter of Resident) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad spent a whole week in this care home for respite and he loved every single minute of it. He was taken care of and nothing was too much for the staff, we as his family was very impressed with all the care home and also we were impressed by how the care home looked exactly like a hotel.
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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Bridge House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.827 for Bridge House Care Home is calculated as follows: ( (474 Excellents x 5) + (55 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 543 Ratings = 4.827
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bridge House Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Patricia

Patricia Lavery

Job Title: Home Manager Joined: 2022

I am a very proud Home Manager here at Bridge House and I love this home so much that I came back after a spell working for another provider. The team here are exceptional and the senior leadership are supportive, kind and invested in delivering superb care for our residents.

Josh

Josh Fisher

Job Title: Operations Director Joined: 2012

I'm the second generation of Fisher Care, my father having started the business in 1986. He instilled into me the importance of putting residents best interests at the heart of all of our decisions and I am very proud to carry his legacy forward - sharing his ethos of "excellence in care" with the team here at Bridge House.


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