






Grosvenor Manor Care Home is set in the heart of historic Chester and has a welcoming atmosphere and excellent reputation. Warmth and home comforts can be felt throughout the home, and life here is full of meaning and laughter for all residents.
Their staff provides support with personal care, daily tasks, and medication, all while respecting each resident’s routines and preferences. Their team takes time to understand every story and personality,...
Care Provided by Grosvenor Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing Care plus FNC £267.68
Respite stay minimum of 2 weeks - from £1,900 per week.
We do not provide Nursing Dementia Care.
The price(s) shown are provided by the care home. Contact Grosvenor Manor Care Home for full pricing details and T&Cs.
Contact Grosvenor Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Lovett Care Ltd
- Private Owned
Person in charge
- Anne Hughes(Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Number of floors: 2
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (81)
Visiting
- Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.
Parking
- Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.
Grosvenor Manor Care Home Reviews (182)
Grosvenor Manor Care Home has a Review Score of 10 (9.985) out of 10, based on 22 reviews in the last 2 years.
Over all time Grosvenor Manor Care Home has 182 reviews.
My aunty is in a lovely room with an attentive and experienced care team looking after her. The manager and staff always offer a smiley welcome and totally understood how difficult and upsetting it was for me when I finally moved my aunty into the home. Thanks to the manager for the reassuring chats.
Clean and friendly. All staff do great work. The room is very good. The food is good, he has settled in very well.
Thank you for your positive review. We are all very glad that your dad has settled in.
Always and friendly warm welcome which is the constant atmosphere throughout the home with all the staff. Residents are so well looked after and treated with respect and kindness. Cleanliness standards are excellent and it's always lovely to visit the home.
Thank you. A very nice review which means a lot to the staff. We always strive to do our very best for the residents here.
When visiting Mum, all staff were helpful and friendly. Mum's room was clean and smelled very nice. The staff made Mum and I coffee. The lunch was being prepared, looked very tasty and smelt excellent.
Thank you for your review. There are lots of activities that your mum gets involved with. If you would like the well-being staff to show you all the photos please ask when you next visit. It is lovely that you have mentioned that the food looked tasty and smelt excellent.
My mother moved into Grosvenor Manor Care Centre at the beginning of the year and feels at home already, and is more than happy with all services as we are as a family.
Thank you for your review. I am glad your mum has settled in well and made good friends with the other residents.
I have been visiting my dear friend for the past three years, during very difficult times for all the staff and at all times I have been made very welcome, especially during the months that I was classed as an 'essential carer' and was never made to feel I was in the way or unwelcome. I have never had any doubts about the care that my friend receives and have been happy to give positive reports back to the family after each visit. Grosvenor Manor Care Centre is welcoming from the time I walk through the door and am always greeted with smiles and hello from everyone I meet and speak to. I would have no hesitation in recommending Grosvenor Manor Care Centre to anyone seeking a safe, caring and happy place to live and be cared for.
Thank you very much for your review. It is warming to hear that the staff are all welcoming and make your visit a special one.
The staff are polite, helpful and caring in their attitude towards relatives too. Thanks to their intensive care, building on the work done by physios they recommended, mum fought back to achieve mobility which meant a lot to her sense of independence. Sadly at 93, old age overcame her and her final weeks of care were exceptional. Rarely was she alone for long, anything she wanted the chefs would cook for her, the food is excellent, and in her own words she told me how very safe and cared for she felt there. What more can one ask.
Thank you for your review. The staff here at Grosvenor Manor work really hard at getting to know their residents. Your mum was loved and respected by all of us here and we got to know her really well, as we did you. Thank you for your support and understanding.
A fabulous home, with an excellent ratio of caring staff to residents. Plenty of entertaining and stimulating activities and trips. Dad loves the food! Luxurious rooms with en suites and plenty of space for socialising or quiet time. Lovely outside space.
Thank you for your lovely review. All the staff work very well with programmes of entertainment and activities to suit each individual.
My Mother was lucky enough to get a place at Grosvenor Manor Care Centre. This has been the best move for my Mother. She has improved so much, since being a resident. The staff are amazing, helpful and cheery. My Mother now has friends and is eating properly. Couldn't recommend Grosvenor Manor Care Centre enough. I wouldn't mind a stay there myself.
Many thanks for this lovely review. We do pride ourselves with the beautiful home and the wonderful staff.
An excellent care home with wonderful staff.
Thank you for your short, but wonderful, review. We are very happy to care for your mum.
Grosvenor Manor Care Centre is a lovely building, clean, bright and has lots of outdoor space which is beautifully maintained. There is a happy atmosphere and the staff are always pleasant and helpful.
Many thanks for your review. We do take great pride in our building and environment and we are happy that you are happy with the staff.
Excellent service from all staff. Very helpful and caring for my mum.
Thank you for your review. We do aim to be helpful to all our residents.
From the beginning, they were incredibly helpful and supportive.
Mum has now been a resident for a few weeks and we as a family are more than happy with the care that she is receiving.
The home has a wonderful, comforting atmosphere as soon as you walk through the doors and Mum is settling in nicely.
This is due to all the amazing staff who have shown Mum such kindness, given her constant reassurance and been so patient with her whilst she adjusts to her new surroundings.
We are so grateful to all of them and so pleased that Mum is now happy and in the safest of hands.
Thank you for your lovely review. Your mum has settled in well and has made some new friends. We are very glad that it has all worked out for her and that you are happy with her care here at Grosvenor Manor.
I’ve been made to feel quite important at times when asked to host the daily sparkle, create and hand painted our garden sign and make our 1st resident's 100th birthday card more recently.
I have also been asked every year on Burns Night to Toast the haggis linking to my family's Scottish roots, proudly wearing my mother’s 100-year-old ancient Campbell Sash and Clan badges. This makes me so proud, sentimental about my mother and happy.
I know you have a lovely life here with us at Grosvenor Manor. We are so very proud to be able to call you a friend to us all.
After looking after my mother in my home for the past twelve years, I was desperate to find a high-quality care home that met her needs fully. Grosvenor Manor Care Centre have met our expectations and more.
We really appreciate your review. It is also pleasing that your mum has settled in well and enjoying living at Grosvenor Manor.
Grosvenor Manor Care Centre was a great find for my wife and I, as we have been looking after her mum for the last 12 years at our own home. Mum has reached a point where she needs a higher level of care than we can manage for her, and we wanted to find a comfortable and high-quality care residence for her. Grosvenor Manor provides a real home-from-home environment with a high level of professional care.
Thank for your kind words and review. We are all very glad that your mum has settled in well at Grosvenor Manor.
My father-in-law came to Grosvenor Manor for a short stay and after a while, he settled so well that all his family decided it was the best place for him to live. He does suffer from dementia and at times he can be difficult to manage. The staff show so much patience and compassion and always do their best even when they are run off their feet. Thank yous are just not enough.
Thank you for your response. You are always welcome to come and chat with the staff about your father-in-law's care.
My mum was a resident at Grosvenor Manor for four years but sadly passed away in the wonderful care of Grosvenor Manor staff just before Christmas. The care, love and understanding my mum received from day one was a massive comfort to me. The pure affection and love given to her at tend of life were touching beyond belief and I will be forever grateful for all Grosvenor Manor staff, who go above and beyond for their family of residents - that is how it truly feels. Thank you and bless you all.
We will truly miss your mum and your regular visits. Thank you for putting on a heart felt review.
My initial impression was of a well-organised, caring staff who were person-orientated. I loved the daily sparkle and the vibrant atmosphere.
Sadly after a fall, my friend was admitted to hospital for a fracture. Although my friend remained in the hospital for 6 weeks, the home stayed in touch and supported throughout.
Sadly, my friend needed to move on to nursing care, when recovered. As a place could not be found at Grosvenor. My friend was discharged into another home nearby.
I felt that my friend's care was best suited back to Grosvenor and approached them to enquire about nursing care.
The manager was extremely helpful in understanding my situation and sought to find a solution for my friend to return to Grosvenor.
I am very pleased that my friend is back at Grosvenor and cannot thank the staff enough for their kindness and support in the care of my friend.
Thank you for doing a positive review. We will always try our best for our residents and I am glad it worked out in the end.
The staff immediately implemented a programme to meet the demands of the illness, under the supervision of the "Hospital at Home" doctors and the District Nurse. She was on oxygen, unable to speak, had difficulty swallowing and was at times delirious. She received intensive and invasive treatment from the doctor, backed up by constant caring from the Grosvenor Manor staff and her life was in the balance for 3 long weeks.
Eventually, my mother surprised us all by responding to the treatment and she gradually regained her faculties. Now she is well on the way to recovery and the staff are adapting her care package once more.
We cannot thank everyone at Grosvenor Manor enough for their exemplary handling of this incident. In a crisis they were superb.
Thank you for your review. It means a lot for the staff to be thanked in this way.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 August 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Grosvenor Manor Care Home.
There are no upcoming events for Grosvenor Manor Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Grosvenor Manor Care Home
- 30 Jan 2026Recipient: Lovett Care Ltd
- 31 Jan 2025Recipient: Grosvenor Manor Care Home
Accreditations
There are no accreditations posted yet for Grosvenor Manor Care Home.
Meet the Team (6)

I’ve worked as a nurse for over 40 years in a variety of roles. I thoroughly enjoy working in care homes. As a nurse, you can build relationships with the people you’re caring for and their families in a way that’s just not possible in a hospital setting where people come and go. I love the fact that we’re making a big difference to people’s lives, and we get to see the evidence of that. It’s a privilege to be working for an excellent provider in Grosvenor Manor Care Centre, Lovett Care. I’m passionate about delivering high-quality care to each resident and supporting the staff in their careers within the healthcare sector.

I am responsible and accountable for the management of the clinical area in the home. Establishing the timely provision of care by ensuring that effective supervision, assessment, planning, implementation and evaluation of care is done to a high standard. Ensure that the home’s policies and procedures are followed, in accordance with relevant legislation, to meet residents’ needs in a person-centred way. Assisting the Home Manager with day-to-day management of the home, ensuring New Care’s now Lovett Care continues compliance with relevant legislation. I have always had a passion for delivering high standards of care. For my new role, the main aspirations are centred around skill enhancement and constant growth to deliver the very best person-centred care. I am ready for new challenges and would like to improve my management skills in order to achieve my full potential. In the future, I see myself taking on more challenges at a higher level of leadership. Evolve my skills in a challenging environment, work within a team, and provide efficient solutions.

I have 35 years of experience working in care. My background is in nursing care, working in Hospitals and also Nursing homes. I worked as a Clinical Support worker for the NHS, and following this, I managed a Complex care unit where I also trained and taught staff how to care for tracheostomy and ventilator care with spinal injuries and acute brain injuries. I have worked for New Care at Grosvenor Manor since 2020, and I can honestly say this is where I have learnt and seen patient-centred care that is given to the highest standards. I am excited to now be able to join the management team at Grosvenor Manor as Head of Care to support our Home Manager, our excellent wellbeing team and our dedicated teams of care staff and Team Leaders. I am proud to be the Head of Care at Grosvenor Manor and to now be part of the management structure of such an amazing team. I am a caring and compassionate, hardworking person and totally dedicated to providing excellent care to all residents.

I’m Lisa Forth. I Joined our Grosvenor Family in April 2018. I facilitate our Wellbeing Programme to ensure our Residents have a Person Centred, fulfilling & fun time at Grosvenor Manor. I’m married to Stephen, who is an amazing support to me; we have four beautiful granddaughters, whom we adore. I feel Grosvenor Manor is my extended family, and family is very important to me.

Ann is a valued member of our team here at Grosvenor Manor. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Amanda is a valued member of our team here at Grosvenor Manor. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.
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