Grosvenor Manor Care Centre

Hatchmere Drive, Great Boughton, Chester CH3 5SE
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10 176 Reviews
  • Grosvenor Manor Care Centre, Chester
Welcome to Grosvenor Manor; a lovely and luxurious care home located in the historic city of Chester. Grosvenor Manor is a purpose-built 81 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care.

The care home offers residential, nursing and specialist dementia care.

Internally, the attention to detail is impressive. The high specification and décor of Grosvenor Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy.

Arranged over two floors, the facilities at Grosvenor Manor are exceptional, with each floor enjoying its own communal lounges and restaurants. All bedrooms boast en-suite wet rooms, and there is also a spa assisted bathroom, hairdresser & nail bar.

There are beautiful, mature gardens and outside seating areas at Grosvenor Manor along with extensive terrace areas to the first floor.

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Care Provided by Grosvenor Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anne Hughes (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Number of floors: 2

Funding & Fees Guide for Grosvenor Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,900
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £1,995
    • RESPITE Self-Funded Residential Care from £2,000
    • RESPITE Self-Funded Residential Dementia Care from £2,050
    • RESPITE Self-Funded Nursing Care from £2,095

  • Nursing Care plus FNC £254.06


    Respite stay minimum of 2 weeks - from £2,000 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact Grosvenor Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Grosvenor Manor Care Centre Reviews (176)

Total of 176, showing 41-60
10

Grosvenor Manor Care Centre has a Review Score of 10 (9.984) out of 10, based on 63 reviews in the last 2 years. Over all time Grosvenor Manor Care Centre has 176 reviews.

Overall Experience

  • 168
  • 8
  • 0
  • 0
  • 0

Date Published

176
10
14
63
113

Review from Ian G (Friend of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As carers for our 98 year old neighbour, my wife and I had become very concerned about her condition. She simply wasn't coping living alone in her own house and the limited day care we were able to arrange was not enough to meet her needs. Having agreed to go into Grosvenor Manor for short-term respite,
she has thrived with her physical and mental state transformed in one month. We are delighted she will now be staying permanently.

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Review from Lesley D (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank all the staff and management at Grosvenor Manor for all their kindness and support in caring for my mum during her two years there. They did their utmost to keep my parents together despite my dad's worsening dementia. When he sadly had to be cared for elsewhere, they were unfailing kind
to my mum, who missed him badly. The gentleness and care she received, especially in her last few days and weeks, was wonderful. My sister and I always felt confident that she was in very safe hands and would be looked after and comfortable.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. I will let the staff know that you have submitted a lovely review, although I am sure they already know your thoughts on how we looked after your mum and dad. Thank you, and we are sorry for your loss.


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Review from A D (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved into Grosvenor Manor for respite care, she really likes it at Grosvenor Manor. She has said that all of the staff are wonderful with her.
As a family, we are relieved that Mum is being looked after so well, she is enjoying every aspect of Grosvenor Manor, she is eating well
and enjoying her meals and really loves taking part in the activities.
We would highly recommend this beautiful home to anyone looking at care homes for their loved ones.

Reply from Darren Molyneux, Deputy Manager at Grosvenor Manor Care Centre

Thank you for such a lovely review. We are glad that your Mum has settled well with us and that she and the family are all happy. I will pass on your lovely comments to the team.


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Review from Michael S (Son-in-law of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Grosvenor Manor for more than 4 years. In that time I have been impressed with the level of care she has received. The staff really do care for their residents and always engage with us when we visit, sharing any concerns or amusing the residents. I can't imagine a more
caring facility.

Reply from Darren Molyneux, Deputy Manager at Grosvenor Manor Care Centre

Thank you for your delightful review, I will pass on your kind comments to the team.


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Review from Martyn H (Son of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Grosvenor Manor for over 4 years. She could not have received better care. Despite her diagnosis, she really enjoys her days and activities and is very happy and contented. The family have complete peace of mind and it is obvious the care staff love our mum.

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Review from Julie B (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The breadth of activities provided by the wellbeing team are excellent. Interesting, varied and fun.
Care staff treat residents with respect and dignity.

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Review from Sarah P (Daughter-in-law of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is the staff that makes Grosvenor Manor so special. Every staff member we met knew my mother-in-law. The residents are treated with respect, dignity and kindness. Her room and the environment were excellent. She was very happy there. I would highly recommend Grosvenor Manor.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you very much for your review. Our goal is to treat all residents with respect and dignity. Again, thank you for your kind words.


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Review from I W (Son of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Grosvenor Manor earlier this year when it became obvious she was having problems looking after herself safely. She settled well. I chose Grosvenor Manor because of the fantastic feel I got from all the staff. Recently she became very unwell and needed hospital admission. As she approached
the end of her life she wanted to go 'back home' to Grosvenor Manor where she could be in her own room, surrounded by the care staff she knew and with her own belongings instead of being in the hospital. Grosvenor Manor staff helped to make this possible at very short notice, and she died where she wanted to be. I could not recommend Grosvenor Manor highly enough. The facilities are superb, but more importantly, every single person I interacted with there was amazing. Such compassion and friendliness and care. It's where I would want to be myself.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

This review is so person-centred. Thank you so much for this. The staff felt it was the right thing to do for your mother when she expressed her wishes to return to Grosvenor Manor. Once again thank you for your very kind words about Grosvenor Manor.


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Review from Kenneth W (Cousin of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit to see my cousin and I was delighted to receive such a warm and friendly welcome. Spoke to many of the staff and some residents. The staff are extremely dedicated and the care and understanding seemed exceptional and residents seemed very happy, with consideration given to their
needs. Overall, I was very impressed. The entire building exudes warmth, friendliness, compassion and competence. Undoubtedly it would seem a good example from the top! The best place I have ever visited.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. It is so pleasing to read such positive comments and the team here at Grosvenor will be very happy to read it. Thank you again for taking the time to review us.


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Review from Stuart M (Son of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor Manor was my mum's first experience of a care home (and during Covid). She has now become a permanent resident and has settled well. The centre is very well run and the staff are lovely. Staffing levels seem very good. It is a very pleasant environment and very welcoming for families and friends
to visit.

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Review from Malcolm S (Husband of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Entering Grosvenor Manor Care Centre during all my visits has proved an experience beyond just words. The feeling when you enter is always uplifting, staff become friends immediately and the atmosphere reveals a caring team at all levels. To reach these levels of care and understanding reflects the
ethos of Grosvenor Manor Care Centre, namely outstanding care of its residents due to superb staff selection and first-class training throughout. Above all, tender loving care.

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Review from Gail C (Daughter of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has only been here for a short while but she has settled really well. She likes her room and is already very fond of all the staff. Mum loves to chat so the activities are very good for her. When we visit she is always in good form and has not shown any signs of being less than happy. The staff
are always welcoming and so pleasant.

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Review from Catherine S (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 5 happy years at Grosvenor Manor. Sadly she died last month and I want to comment on the absolutely outstanding end-of-life care that she received from the staff there. They showed so much kindness and compassion for her and did everything to make her last few weeks comfortable. I was
also touched by the care and kindness shown to me and to family members who visited her during this time.
Grosvenor Manor is a lovely care home, with a nice environment, excellent facilities, daily activities and, most important of all, staff who really care about the residents.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your lovely words and review of the staff and the home. The staff work really hard to deliver the best we can. Thank you again.


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Review from P N (Son of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very pleased with the care Mum receives. The staff are very polite, helpful and professional. It is reassuring to know that if Mum has any health issues she will receive high quality care.

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Review from S F (Niece of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty is in a lovely room with an attentive and experienced care team looking after her. The manager and staff always offer a smiley welcome and totally understood how difficult and upsetting it was for me when I finally moved my aunty into the home. Thanks to the manager for the reassuring chats.

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Review from Philippa D (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and friendly. All staff do great work. The room is very good. The food is good, he has settled in very well.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your positive review. We are all very glad that your dad has settled in.


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Review from J M (Friend of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always and friendly warm welcome which is the constant atmosphere throughout the home with all the staff. Residents are so well looked after and treated with respect and kindness. Cleanliness standards are excellent and it's always lovely to visit the home.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you. A very nice review which means a lot to the staff. We always strive to do our very best for the residents here.


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Review from C R (Son of Resident) published on 16 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting Mum, all staff were helpful and friendly. Mum's room was clean and smelled very nice. The staff made Mum and I coffee. The lunch was being prepared, looked very tasty and smelt excellent.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. There are lots of activities that your mum gets involved with. If you would like the well-being staff to show you all the photos please ask when you next visit. It is lovely that you have mentioned that the food looked tasty and smelt excellent.


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Review from M D (Son of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Grosvenor Manor Care Centre at the beginning of the year and feels at home already, and is more than happy with all services as we are as a family.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. I am glad your mum has settled in well and made good friends with the other residents.


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Review from G C (Friend of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my dear friend for the past three years, during very difficult times for all the staff and at all times I have been made very welcome, especially during the months that I was classed as an 'essential carer' and was never made to feel I was in the way or unwelcome. I have never had
any doubts about the care that my friend receives and have been happy to give positive reports back to the family after each visit. Grosvenor Manor Care Centre is welcoming from the time I walk through the door and am always greeted with smiles and hello from everyone I meet and speak to. I would have no hesitation in recommending Grosvenor Manor Care Centre to anyone seeking a safe, caring and happy place to live and be cared for.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you very much for your review. It is warming to hear that the staff are all welcoming and make your visit a special one.


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Current Review Score: 10.0 (9.984)

Overview of Review Score

The Review Score of 10 (9.984) out of 10 for Grosvenor Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 63 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.984 for Grosvenor Manor Care Centre is calculated as follows: ( (731 Excellents x 5) + (12 Goods x 4) ) ÷ 743 Ratings = 4.984

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor Manor Care Centre is based on 63 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 63 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Anne

Anne Hughes

Job Title: Home Manager

Joined: 2020

I’ve worked as a nurse for over 40 years in a variety of roles I thoroughly enjoy working in care homes. As a nurse, you can build relationships with the people you’re caring for and their families in a way that’s just not possible in a hospital setting where people come and go. I love the fact that we’re making a big difference to people’s lives and we get to see the evidence of that. It’s a privilege to be working for an excellent provider in Grosvenor Manor Care Centre, New Care. I’m passionate about delivering high quality care to each resident and supporting the staff in their careers within the health care sector.


Maria

Maria Zolotnikova

Job Title: Clinical Lead

Joined: 2018

I am responsible and accountable for the management of the clinical area in the home. Establishing the timely provision of care by ensuring that effective supervision, assessment, planning, implementation and evaluation of care is done to a high standard. Ensure that the home’s policies and procedures are followed, in accordance with relevant legislation, to meet residents’ needs in a person-centered way. Assisting Home Manager with day-to-day management of the home ensuring New Care’s continued compliance with relevant legislation. I always have had a passion for delivering high standards of care. For my new role the main aspirations are centered around skill enhancement and constant growth to deliver the very best person-centered care. I am ready for new challenges and would like to improve my management skills in order to achieve my full potential. In the future I see myself taking on more challenges at a higher level of leadership. Evolve my skills in a challenging environment, work within a team, and provide efficient solutions.


Louise

Louise Scarlett

Job Title: Head of Care

I have 35 years experience of working in care. My background is nursing care working in Hospitals and also Nursing homes. I worked as a Clinical Support worker for the NHS and following this I managed a Complex care unit where I also trained and taught staff how to care for tracheostomy and ventilator care with spinal injuries and acute brain injuries. I have worked for New Care at Grosvenor Manor since 2020 and I can honestly say this is where I have learnt and have seen patient centred care that is given to the highest of standards. I am excited to now be able to join the management team at Grosvenor Manor as Head of Care to support our Home Manager, our excellent wellbeing team and our dedicated teams of care staff and Team Leaders. I am proud to be the Head of Care at Grosvenor Manor and to now be part of the management structure of such an amazing team. I am a caring and compassionate hardworking person and totally dedicated to providing excellent care to all residents.


Lisa

Lisa Forth

Job Title: Wellbeing Coordinator

Joined: 2018

I’m Lisa Forth I Joined our Grosvenor Family in April 2018. I facilitate our Wellbeing Programme to ensure our Residents have a Person Centred fulling & fun time at Grosvenor Manor. I’m married to Stephen who is an amazing support to me, we have four beautiful Granddaughters of whom we adore. I Feel Grosvenor Manor is my extended family, and family is very important to me.