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Grosvenor Manor Care Home

Hatchmere Drive, Great Boughton, Chester, Cheshire CH3 5SE
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Grosvenor Manor Care Home, Chester
Grosvenor Manor Care Home, Chester
Grosvenor Manor Care Home, Chester

Grosvenor Manor Care Home is set in the heart of historic Chester and has a welcoming atmosphere and excellent reputation. Warmth and home comforts can be felt throughout the home, and life here is full of meaning and laughter for all residents.

Their staff provides support with personal care, daily tasks, and medication, all while respecting each resident’s routines and preferences. Their team takes time to understand every story and personality,...  

Care Provided by Grosvenor Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,950From £2,050
Residential Dementia CareFrom £2,000From £2,100
Nursing CareFrom £2,100From £2,200

Nursing Care plus FNC £267.68

Respite stay minimum of 2 weeks - from £1,900 per week.

We do not provide Nursing Dementia Care.

Contact Grosvenor Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Anne Hughes(Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (81)
  • Single Rooms with ensuite Wet Room (81)

Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.

Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.

Grosvenor Manor Care Home Reviews (182)

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10

Grosvenor Manor Care Home has a Review Score of 10 (9.985) out of 10, based on 22 reviews in the last 2 years. Over all time Grosvenor Manor Care Home has 182 reviews.

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Review from Stephen C (Son of Resident) published on 9 July 2026 Submitted via Website
Overall Experience

The care, love and attention my mother receives from the wonderful and dedicated staff is second to none. They go above and beyond! This care home sets the bar high, there is nowhere I would feel happier for my mother to be. Thank you Grosvenor Manor for looking after someone so precious to me. You are the Gold standard.

Reply from Scarlett Ward, Relationships and comms coordinator at Grosvenor Manor Care Home

Thank you for such a kind review, Stephen. We are truly delighted that you and your mother feel so supported and welcomed to our home. It's a real honour to care for your mother, and we are so proud of our hardworking team for setting that bar so high. We will be sure to pass on your comments to the staff members. Thank you.

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Review from David G (Son of Resident) published on 24 June 2026 Submitted via Postal Card
Overall Experience

All the staff are very welcoming and caring. Thank you for looking after my mum. Grosvenor Manor is a nice place!

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

Thank you for taking the time to make a review. We will, as always feed back to the staff your kind words.

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Review from K K (Daughter of Resident) published on 27 April 2026 Submitted via Website
Overall Experience
Mum has recently become a permanent resident at Grosvenor Manor & feels settled and happy. She has been made to feel very welcome. The staff are all very friendly and helpful.

Everything is very clean and it all smells lovely and fresh.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

Thank you for taking the time to write a review. We are glad that your mum has settled in well and is happy here.

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Review from Lorraine O (Daughter of Resident) published on 11 March 2026 Submitted via Website
Overall Experience

Grosvenor Manor has allowed my mum to have a full life whilst living with dementia. She has weekly trips to the on-site Hairdresser, at a proper salon. In addition she attends Sunday services, sings hymns, carols and pop songs. Has a bingo afternoon and does small garden projects such as planting up bulbs in a pot; as well as baking and trips out! In fact the list of things to do is endless. She can choose to take part or not and family are always welcome to join in the fun. All of this is while surrounded by amazing care, housekeeping, hospitality and administrative staff. Mum has in a couple of years built such good relationships with all of the staff that she sees them as her family and friends.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

Thank you for your review. It is pleasing to see that your mum is engaging in all the activities that are on offer.

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Review from Terry O (Husband of Resident) published on 11 March 2026 Submitted via Website
Overall Experience

As well as providing excellent daily care Grosvenor Manor always ensures that significant moments are celebrated in an extra special way. My wife has dementia and for her 82nd birthday Grosvenor Manor arranged a room for my wife and her guests to have afternoon tea together. They baked a delicious birthday cake that was beautifully decorated. My wife invited four of her closest friends, as well as family to the event. I brought along a couple of bottles of champagne and we had a delightful afternoon tea. It was such a lovely day.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

Thank you for your review. We are so pleased that you got to have a very special birthday celebration on your wife's birthday.

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Review from Joanne C (Daughter of Resident) published on 9 March 2026 Submitted via Postal Card
Overall Experience

My deteriorating health meant my mother had to go into a care home. What a wonderful surprise! The lovely, caring atmosphere in Grosvenor Manor was evident from the minute I walked in (without a prior appointment). The care my mother receives has been second to none. She is well-cared for safe and warm, but most of all, she is happy and stimulated. I do not know what more the staff could do to look after the residents. They are warm and caring, and always treat residents with the utmost dignity and respect. They don't need to be asked to help, they watch all be. Nothing is too much trouble. The safety and security aspect could not be better. The facilities are excellent and spotlessly clean. All the rooms are given a homely feel with residents own treasures. The lady in charge is unbelievably caring. Her kindness and wisdom are second to none. She makes you feel as important as you relative. What more can I add? Grosvenor Manor should be a winner for all they do. Many thanks to you all who work there.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

Thank you for doing a review. It is lovely to hear that your mum is settle but also that you feel as daughter we care for you also. It is just as important that families feel the supported during the transition of moving your loved one into our care. Thank you again for this review - it means so much to hear we do a great job.

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Review from Sheila C (Resident / Service User) published on 12 February 2026 Submitted via Postal Card
Overall Experience

Grosvenor Manor is exceptional in every way. Standards are high with excellent staff and facilities. Everyone goes out of their way to ensure needs are met with care and compassion. I cannot fault the attention to detail on the unfailing helpfulness of everyone I met. All in all, a very positive experience and one that I cannot imagine being beaten in any way.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

Thank you for your review and taking the time to write this. We wish you all the best and you know where we are if you need care in the future

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Review from Diane T (Friend of Resident) published on 20 January 2026 Submitted via Website
Overall Experience

Absolutely lovely staff, very clean, very caring and the staff are very kind and patient they go to great lengths to make sure individual need are catered for. My friend has settled extremely well (much better than anticipated) she loves it.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

Thank you for taking the time to review and for your lovely words

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Review from V R (Wife of Resident) published on 28 November 2025 Submitted via Postal Card
Overall Experience

Grosvenor Manor cared for my husband with exceptional kindness, dignity, and professionalism during his final days. The team not only provided outstanding nursing care and dignified pain management but also created a warm and supportive environment for me and my daughter to be with him until the end. The carers were compassionate, organised, and always available, making sure we felt comfortable and well looked after. They provided meals and thoughtful touches that made a very difficult time much more bearable. We will always be grateful for the respect and tenderness shown to my husband and to us as a family. Couldn't recommend Grosvenor Manor more.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

It was an absolute pleasure to be able to care for not only your Dad but for you and your daughter. Thank you for your kind and sincere words. We are all sending our best to you.

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Review from Jon H (Son of Resident) published on 1 October 2025 Submitted via Postal Card
Overall Experience

I am always very happy to see the care and support that staff provide for my mum. Well being team are also committed to provide quality activities and listen to residents views. Maintaining consistent staffing means that my mum builds good relationships with them and despite her dementia, she knows and trusts all her carers. Highly recommend Grosvenor Manor to all.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

Many thanks for your kind review. We do always try to build great relationships with residents and their families. We are happy that you are happy. Thanks again.

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Review from Sylvia E (Wife of Resident) published on 23 July 2025 Submitted via Postal Card
Overall Experience

Grosvenor Manor is absolutely wonderful. My husband is a resident and on 1st of July that was my 80th birthday, they made it so special for me as my husband can't do it anymore. They went over and beyond with flowers & chocolates and a balloon & they sang Happy Birthday. It is a day I will never forget & my husband has the best care ever. My husband even sang it with the flowers & chocolates. Wonderful.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

We are all so happy you had a lovely birthday sharing it with your husband and the Grosvenor family.

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Review from K D (Friend of Resident) published on 8 April 2025 Submitted via Postal Card
Overall Experience

Everybody, from the manager, the reception staff, and all the carers and nurses, have made us both feel so welcome since my friend arrived a few weeks ago. The staff are friendly, caring and kind and treat my friend with dignity and respect, and are always listening to her wishes and responding to her needs. The staff really are exceptional and go out of their way to make sure everything is how my friend likes it, even her cup of tea! A beautiful home and surroundings, but it's the staff who make this home a real home.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

Thank you for your review. It is lovely to hear your kind words regarding the staff. We are hear to make a difference.

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Review from Christine C (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card
Overall Experience

My mum was so anxious at the thought of a care home for respite while I recovered from an operation but as soon as we walked through the doors I could see her totally relax. The staff worked wonders and settled her in so quickly. She loves the food and the activities. The staff respond so quickly whenever she needs any help. Thank you so much.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

Thank you for your kind review. We do strive to make the the transition into care welcoming, so I am glad that your mum settled in well. Hopefully we will see her for her next respite stay.

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Review from Graham H (Son of Resident) published on 13 March 2025 Submitted via Website
Overall Experience

I've got nothing but high praise for the fantastic staff at Grosvenor Manor. They made the last few months of my dad's life so much more bearable than they could have been. They were kind, thoughtful, diligent and highly professional. With the condition my dad was in, he needed a lot of looking after, and it can't have been easy work - but the staff did everything that needed to be done with great care, patience and humour, and he really appreciated their efforts. The home makes for a very pleasant environment: spacious, well furnished, welcoming and peaceful. I can't recommend it highly enough.

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Review from M J (Son of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience

The staff are courteous, efficient and respectful throughout. Any concerns, large or small are always dealt with promptly and efficiently. Relatives are always greeted on arrival and departure and security is very good. My mother has been a resident for over five years and considers Grosvenor Manor as her home. There is always something going on and the staff are caring and supportive and always taking the time for a little chat with residents. A very homely place, hard to fault it.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

Thank you for the excellent review. Staff will always try to be the best they can. I will pass on your kind words to the staff.

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Review from A D (Wife of Resident) published on 19 November 2024 Submitted via Website
Overall Experience

I have been very impressed with the service provided by Grosvenor Manor. All the staff are welcoming and friendly and nothing seems to be too much trouble for them. The home is lovely and clean and always staff around to answer any questions. There are also plenty of activities on a daily basis to engage people if they wish to take part. I feel lucky that we were able to get a respite bed and did not hesitate to take up the offer immediately. I would hope to be able to make this place a permanent home for my husband.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

Thank you for your review. I am really glad that you found the staff accommodating and friendly. We do pride ourselves with the activities we have on offer. Thank you again.

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Review from Janet W (Daughter of Resident) published on 14 November 2024 Submitted via Website
Overall Experience
Last year Mum came into Grosvenor Manor due to dementia. It's the hardest decision we have had to make, but the love and support from everyone has quelled our fears. I can't praise the staff highly enough. The manager runs a brilliant team. All staff know every resident by name, even though they may not have direct contact with them. Rooms are superb with a brilliant wet room. There is a good choice of meals including a cooked breakfast and three courses for lunch and dinner, as well as supper at 8pm, if desired, also morning and afternoon tea/coffee with a biscuit or piece of cake. Activities morning and afternoon cover a very wide range of interests, including regular visits from singers and children from local schools and nurseries. Also, there are regular visits out. Every resident is treated with respect and care and are shown true affection.
Families are also well supported and believe me I have needed that support over the last twelve months.

Very, very well done Grosvenor Manor.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

What a lovely, lovely review. You have mentioned everyone and everything we pride ourselves in doing here at Grosvenor Manor. Thank you so much for your kind words which I will share with the team.

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Review from Jayne P (Daughter of Resident) published on 7 November 2024 Submitted via Website
Overall Experience

A wonderful experience from the moment we arrived just to look around. Mum loved it and knew instantly that this was the right place for her. The staff were extremely professional, welcoming and helpful and made you feel very relaxed. Mum decided to stay and signed up for 2 weeks of respite with a view to being a permanent resident. What a greeting she received when we arrived to check-in. Everything so far has been wonderful, with all the staff, food and 24-hour care they provide.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

Thank you for your lovely review. Our aim is always to make everyone feel welcome, including families and visitors. We are glad that your mum has settled in well and enjoying the experience we offer at Grosvenor Manor.

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Review from Y D (Daughter of Resident) published on 7 November 2024 Submitted via Website
Overall Experience

Mum was admitted for 2 weeks of respite yesterday. The staff were amazing putting Mum at ease and explaining the process. It's a lovely care centre with all staff very welcoming and after Mum's first night, she is very happy with care. So much so she will probably like to stay here permanently. A big thank you to all the staff.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

Thank you for your lovely review. We are happy that your mum is very happy with her stay so far. I will let the staff know about this lovely review.

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Review from R H (Friend of Resident) published on 5 September 2024 Submitted via Postal Card
Overall Experience

Always given a warm welcome by the staff who cannot do enough to make my visit an enjoyable experience.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Home

Thank you for your review. It is very pleasing to hear that we look after our visitors and make you feel welcome.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 August 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Grosvenor Manor Care Home.

Upcoming Events

There are no upcoming events for Grosvenor Manor Care Home.

Awards / Recognitions (8)

Accreditations

There are no accreditations posted yet for Grosvenor Manor Care Home.

Meet the Team (6)

Anne
Anne Job Title:Home ManagerJoined: 2020

I’ve worked as a nurse for over 40 years in a variety of roles. I thoroughly enjoy working in care homes. As a nurse, you can build relationships with the people you’re caring for and their families in a way that’s just not possible in a hospital setting where people come and go. I love the fact that we’re making a big difference to people’s lives, and we get to see the evidence of that. It’s a privilege to be working for an excellent provider in Grosvenor Manor Care Centre, Lovett Care. I’m passionate about delivering high-quality care to each resident and supporting the staff in their careers within the healthcare sector.

Maria
Maria Job Title:Clinical LeadJoined: 2018

I am responsible and accountable for the management of the clinical area in the home. Establishing the timely provision of care by ensuring that effective supervision, assessment, planning, implementation and evaluation of care is done to a high standard. Ensure that the home’s policies and procedures are followed, in accordance with relevant legislation, to meet residents’ needs in a person-centred way. Assisting the Home Manager with day-to-day management of the home, ensuring New Care’s now Lovett Care continues compliance with relevant legislation. I have always had a passion for delivering high standards of care. For my new role, the main aspirations are centred around skill enhancement and constant growth to deliver the very best person-centred care. I am ready for new challenges and would like to improve my management skills in order to achieve my full potential. In the future, I see myself taking on more challenges at a higher level of leadership. Evolve my skills in a challenging environment, work within a team, and provide efficient solutions.

Louise
Louise Job Title:Head of Care

I have 35 years of experience working in care. My background is in nursing care, working in Hospitals and also Nursing homes. I worked as a Clinical Support worker for the NHS, and following this, I managed a Complex care unit where I also trained and taught staff how to care for tracheostomy and ventilator care with spinal injuries and acute brain injuries. I have worked for New Care at Grosvenor Manor since 2020, and I can honestly say this is where I have learnt and seen patient-centred care that is given to the highest standards. I am excited to now be able to join the management team at Grosvenor Manor as Head of Care to support our Home Manager, our excellent wellbeing team and our dedicated teams of care staff and Team Leaders. I am proud to be the Head of Care at Grosvenor Manor and to now be part of the management structure of such an amazing team. I am a caring and compassionate, hardworking person and totally dedicated to providing excellent care to all residents.

Lisa
Lisa Job Title:Wellbeing CoordinatorJoined: 2018

I’m Lisa Forth. I Joined our Grosvenor Family in April 2018. I facilitate our Wellbeing Programme to ensure our Residents have a Person Centred, fulfilling & fun time at Grosvenor Manor. I’m married to Stephen, who is an amazing support to me; we have four beautiful granddaughters, whom we adore. I feel Grosvenor Manor is my extended family, and family is very important to me.

Ann
Ann Job Title:Head of Hospitality

Ann is a valued member of our team here at Grosvenor Manor. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Amanda
Amanda Job Title:Head of Housekeeping

Amanda is a valued member of our team here at Grosvenor Manor. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Frequently Asked Questions about Grosvenor Manor Care Home

What types of Care is Grosvenor Manor Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Grosvenor Manor Care Home have?

There are 81 Single Rooms.

What are the Facilities & Services at Grosvenor Manor Care Home?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Grosvenor Manor Care Home to the centre of Chester?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grosvenor Manor Care Home to verify any information. View our terms and conditions. Grosvenor Manor Care Home has an Enhanced Service -more info.