






Grosvenor Manor Care Home is set in the heart of historic Chester and has a welcoming atmosphere and excellent reputation. Warmth and home comforts can be felt throughout the home, and life here is full of meaning and laughter for all residents.
Their staff provides support with personal care, daily tasks, and medication, all while respecting each resident’s routines and preferences. Their team takes time to understand every story and personality,...
Care Provided by Grosvenor Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing Care plus FNC £267.68
Respite stay minimum of 2 weeks - from £1,900 per week.
We do not provide Nursing Dementia Care.
The price(s) shown are provided by the care home. Contact Grosvenor Manor Care Home for full pricing details and T&Cs.
Contact Grosvenor Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Lovett Care Ltd
- Private Owned
Person in charge
- Anne Hughes(Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Number of floors: 2
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (81)
Visiting
- Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.
Parking
- Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.
Grosvenor Manor Care Home Reviews (182)
Grosvenor Manor Care Home has a Review Score of 10 (9.985) out of 10, based on 21 reviews in the last 2 years.
Over all time Grosvenor Manor Care Home has 182 reviews.
My 103-year-old mother-in-law stayed only for a short while in the beautiful surrounding of Grosvenor Manor Care on her Birthday. The staff had provided a beautiful cake, even though she'd only been there for 3 days. They made her day special. Her room had a lovely outlook to the garden, where she enjoyed a bonfire night display, another trip out to a garden centre was another highlight for her. The care she received was exemplary this continued right up to her death which was so peaceful - again, thanks to staff. A 5-star home.
It was a pleasure to care for your lovely mother-in-law. We are all very grateful for your lovely comments regarding her stay with us.
Although my mother's stay in Grosvenor Manor Care Centre was only short, the care and attention she received there were above and beyond. Her final days were fitting for the inspirational lady she was and the way the care home handled this was exemplary and comforting for the family.
It was an honour and pleasure to care for your mother. Thank you for your kind words.
My mum has been a resident of Grosvenor Manor for over eighteen months. She was in dementia care and then went into nursing care in mid-October. In both areas she was given care of the highest standard, the carers became our family as well as mums. When my mum passed away it was like a double loss as I was losing my Grosvenor Manor family as well. I was asked did I want my mum to go back into hospital? To which I replied No, she needs to be with Grosvenor friends and family (mum was on end of life) A very big thank you to you all, I will hold a special place in my heart for you all.
Can I say it was a privilege and a pleasure looking after your mum. You will always be welcome to visit us at any time.
This home is so lovely, if it was a hotel it would be a 5-star rating. As a family, we are so glad that our auntie was placed here.
So nice of you to do this review. The staff are glad that you find the home to be 5-star.
Mum moved into Grosvenor Manor in May 2022 because she was finding coping at home increasingly difficult. The professional expertise and advice from the wonderful teams caring for Mum have helped us, as a family, to better understand her ongoing condition and provided us with much-needed reassurance when she was recently transferred from the residential to the dementia floor. Thanks to the way in which the care staff anticipated, recognised and dealt with Mum's health needs and their concern for her well-being, she is now settled and content in her new environment. We are so grateful for the support given to us at this difficult time, as well as being thankful for the amazing care and kindness that Mum continues to receive from all the members of staff.
Thank you for taking the time to write this review. We are happy to support you and your mum at any time.
My husband entered Grosvenor Manor Care Centre around May 2022. He has settled in very well and seems to be content. He is certainly well fed, but staff do keep an eye on his weight! It is not the easiest of jobs but all the staff have remarkable patience. So a big thank you to everyone.
Thank you for the lovely comments. The staff do a remarkable job and have patience with everyone.
Residents are treated with kindness, respect and dignity. Staff are friendly, patient, helpful and above all, very professional.
I am amazed at the improvement in my mother's overall health and mental well-being after just a few weeks at Grosvenor Manor.
The food is wonderful, I believe my mother is eating better now than she has for many years, mainly because of the effort that goes into the variety and presentation of meals, oh and the dining room is just beautiful! A huge round of applause to the kitchen staff, you are doing a great job.
This not your typical care home - I have relatives who work in the care industry, after visiting mum they have all commented that the staff, facilities and care at Grosvenor Manor is superior to any care home they have worked in. It is wonderful to see my mother happy again. Thank you to all the staff, you are a credit to your industry.
Thank you so much for your wonderful review. It has made many of the staff proud to work here. It is always lovely to hear such positive responses to the very hard work everyone does here.
From the moment I arrive the reception staff, hospitality, activity, domestic and amazing care staff are keen to make me feel welcome and this reassures me that my mum is receiving the best care whilst living here.
Management are welcoming and answers any questions I have quickly and competently. Thank you, everyone.
Thank you for your positive comments. I will share it with all of the staff.
I have been very impressed with Grosvenor Manor Care Centre. My mother has been treated with great dignity and care. The staff are very attentive and this has helped my mother to settle in very quickly. From the moment she arrived, the staff were quick to remember her name and even if just walking will acknowledge her and other residents. My mother's favourite thing is walking in the beautiful gardens.
Thank you for your positive comments. We are happy that your mother has settled in well.
My family are very grateful for the amazing love and care shown to my dad and to Mum since he died. There has always been love and care but the response has been stunning. Little things matter. Everyone at Grosvenor Manor Care Centre practices this which is very reassuring and not unnoticed. I am so impressed by all. The night Dad died he had had pain relief and was sedated and was at peace. The senior nurse (who I had not met before) let me know that she was a lay minister, had holy water in her car and asked if Mum and I would like her to lead some prayers and bless Dad. In the moment, but frankly, at any time this was a brave and amazing thing to offer. When you can’t change an outcome how you get there matters so much! What she did was so special for Dad, Mum and me and a huge part of getting things right. This has meant so much to all. The circumstances under which you have to work are not easy. I recognise it and applaud the amazing group of people you have at Grosvenor Manor Care Centre. Thank you.
Thank you for your support and kind words. We know how much you appreciate the care from all members of staff who work here. The job we do is difficult, as you say, but we do it with enthusiasm to make the difference in peoples lives.
My mother has now been a resident at Grosvenor Manor Care Centre for over two years, and I continue to be delighted with the care she is receiving. Nothing is too much trouble. Last weekend it was her 90th birthday, and not only was the cake the best I've ever seen - a real triumph - but the room had acquired a few decorative touches too. My mother was crying with happiness. You all care so much. I am hugely grateful to you all.
It was an honour for us to celebrate your mother's birthday with a lovely homemade cake, baked and decorated by our chefs. Thank you for your lovely comments. I will pass this on to the staff.
From the moment you enter the care centre, it is obvious this is an excellent establishment. The care is superb and residents look very happy. I like how attentive the staff are and how approachable the management team is. You couldn't ask for better care. It's wonderful.
Thank you for your kind words. I will let the staff know how happy you are about the care and all the services that we have provided for your loved one.
Most of the staff are friendly and kind.
In spite of Covid, she has felt comfortable and cared for.
The food is excellent and no fuss is made if she wishes to eat in her room sometimes.
The facilities are excellent.
Perhaps the activities could be a little more mentally challenging sometimes.
Overall, my mother has been very comfortable and happy in the home for nearly two and a half years.
Mum can be difficult, however, the staff are lovely and do try to encourage her with her daily care. They are getting to know her well. The only concern we had was the cleanliness and tidiness of her room and pictures not being put up on a visit following the home closure (Covid) however this was dealt with and since then we have had no further issues.
Thank you for taking the time to review the home, it is good to hear the staff are lovely and are getting to know your mum. I am very sorry that you have some issues with the cleanliness and tidiness of your mum's room. I am glad this issue was dealt with and you have had no further issues since.
Extremely expensive care home. Father's money has almost run out. Been struggling with hearing issues for as long as he's been a resident. Kept reporting the issue but nothing seems to get done. Arrived today (24/11/21) to find his teeth missing. He seems to be happy and settled otherwise.
I am very sorry that you have felt the need to raise these issues, I understand you have now addressed these with the management team. Thank you for bringing this to our attention and I trust you now know who to speak to should you have any concerns going forward.
My pre-stay tour confirmed that Grosvenor Manor lined up to the description on the website. I found it to be extremely clean and the care and attention from the staff were outstanding. I was made to feel very welcome and comfortable. There was a lovely hotel atmosphere and the room and food were of a very high standard. I would not hesitate to return for another stay.
We are very satisfied with the care offered to my wife. The facilities and accommodation are very good. The Covid pandemic has made visiting my wife a little more difficult but this is understandable and necessary to prevent the spread of the virus.
However, my mother in law appears to have got to know a lot of the carers and speaks well of them. As restrictions are being lifted she is able to join in the activities and we were able to take her out into the gardens which was very pleasant.
Although our mother has only recently moved to Grosvenor Manor, my sister and I have been impressed by the professionalism, care and speed of response from the whole team from the first enquiry through to the settling in process. It had taken a while for our mum to come round to the idea of being in a care home but she became unable to care for herself and live in her own house on her own. During the research process, it suddenly became urgent that we found somewhere for her, but I wanted to make sure that she would be in the best place possible. Grosvenor Manor stood out from the start. From the first contact to bringing the visit date forward, to having patience with and showing mum around so she made her own choices, to accepting her moving in the following day - a quick turnaround by any standard. Everyone we met was fun, caring, bright and professional. Covid protocols were followed and we knew that our mum would be safe and cared for in the best possible environment. Wonderful.
Fantastic care given in all ways. They know mum so we’ll, her passions and interests and they make sure activities match these. The room is lovely, spacious and kept really clean all through the day. Would highly recommend to anyone.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 August 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Grosvenor Manor Care Home.
There are no upcoming events for Grosvenor Manor Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Grosvenor Manor Care Home
- 30 Jan 2026Recipient: Lovett Care Ltd
- 31 Jan 2025Recipient: Grosvenor Manor Care Home
Accreditations
There are no accreditations posted yet for Grosvenor Manor Care Home.
Meet the Team (6)

I’ve worked as a nurse for over 40 years in a variety of roles. I thoroughly enjoy working in care homes. As a nurse, you can build relationships with the people you’re caring for and their families in a way that’s just not possible in a hospital setting where people come and go. I love the fact that we’re making a big difference to people’s lives, and we get to see the evidence of that. It’s a privilege to be working for an excellent provider in Grosvenor Manor Care Centre, Lovett Care. I’m passionate about delivering high-quality care to each resident and supporting the staff in their careers within the healthcare sector.

I am responsible and accountable for the management of the clinical area in the home. Establishing the timely provision of care by ensuring that effective supervision, assessment, planning, implementation and evaluation of care is done to a high standard. Ensure that the home’s policies and procedures are followed, in accordance with relevant legislation, to meet residents’ needs in a person-centred way. Assisting the Home Manager with day-to-day management of the home, ensuring New Care’s now Lovett Care continues compliance with relevant legislation. I have always had a passion for delivering high standards of care. For my new role, the main aspirations are centred around skill enhancement and constant growth to deliver the very best person-centred care. I am ready for new challenges and would like to improve my management skills in order to achieve my full potential. In the future, I see myself taking on more challenges at a higher level of leadership. Evolve my skills in a challenging environment, work within a team, and provide efficient solutions.

I have 35 years of experience working in care. My background is in nursing care, working in Hospitals and also Nursing homes. I worked as a Clinical Support worker for the NHS, and following this, I managed a Complex care unit where I also trained and taught staff how to care for tracheostomy and ventilator care with spinal injuries and acute brain injuries. I have worked for New Care at Grosvenor Manor since 2020, and I can honestly say this is where I have learnt and seen patient-centred care that is given to the highest standards. I am excited to now be able to join the management team at Grosvenor Manor as Head of Care to support our Home Manager, our excellent wellbeing team and our dedicated teams of care staff and Team Leaders. I am proud to be the Head of Care at Grosvenor Manor and to now be part of the management structure of such an amazing team. I am a caring and compassionate, hardworking person and totally dedicated to providing excellent care to all residents.

I’m Lisa Forth. I Joined our Grosvenor Family in April 2018. I facilitate our Wellbeing Programme to ensure our Residents have a Person Centred, fulfilling & fun time at Grosvenor Manor. I’m married to Stephen, who is an amazing support to me; we have four beautiful granddaughters, whom we adore. I feel Grosvenor Manor is my extended family, and family is very important to me.

Ann is a valued member of our team here at Grosvenor Manor. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Amanda is a valued member of our team here at Grosvenor Manor. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.
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