






Grosvenor Manor Care Home is set in the heart of historic Chester and has a welcoming atmosphere and excellent reputation. Warmth and home comforts can be felt throughout the home, and life here is full of meaning and laughter for all residents.
Their staff provides support with personal care, daily tasks, and medication, all while respecting each resident’s routines and preferences. Their team takes time to understand every story and personality,...
Care Provided by Grosvenor Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing Care plus FNC £267.68
Respite stay minimum of 2 weeks - from £1,900 per week.
We do not provide Nursing Dementia Care.
The price(s) shown are provided by the care home. Contact Grosvenor Manor Care Home for full pricing details and T&Cs.
Contact Grosvenor Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Lovett Care Ltd
- Private Owned
Person in charge
- Anne Hughes(Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Number of floors: 2
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (81)
Visiting
- Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.
Parking
- Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.
Grosvenor Manor Care Home Reviews (182)
Grosvenor Manor Care Home has a Review Score of 10 (9.985) out of 10, based on 21 reviews in the last 2 years.
Over all time Grosvenor Manor Care Home has 182 reviews.
Lovely place with excellent care from all staff. My father has been well looked after and the home is brilliant in responding to his changing needs. There is a great activities team who have provided a good range of activities in very difficult times.
I was unsure of where my mum was being placed and all I can say is that "this home is fabulous".
Thank you for all that have done throughout this pandemic!
My mum was admitted into Grosvenor Manor last May after a stay in hospital, she has dementia. The care she receives is amazing and my mum is really happy there. We, as a family, totally trust all the staff looking after her, and can’t thank them enough,
My mum has been resident for circa 2 years now; initially in residential and latterly under nursing care. Throughout that time we have not had cause to be anything other than delighted with the quality and level of care that has been afforded to her by the Grosvenor Manor team. Aside from the facilities, (which are 1st rate by the way) it is the care and professionalism of the team that strikes home. Throughout her time at Grosvenor Manor my mum has been treated with respect and dignity, and crucially with genuine affection. It cannot be anybody's wish to see the people that they love most needing to transition into a care home environment, however once that becomes a necessary truth it is difficult to imagine an alternative that improves on Grosvenor Manor.
My mother has been a resident at Grosvenor Manor for just over a year now. The care has simply been outstanding during that time. With Coronavirus restrictions and requirements, the staff have been amazing. They have made every effort to keep the standards high and at the same time, kept the residents' spirits up by engaging, chatting, exercise and activities, helping with anything they can and much, much more. No one would have thought that care staff and residents would have had to endure such an awful time but Grosvenor Manor has excelled and saying they have gone the extra mile, really is an understatement. Thank you all.
My aunt has been a resident at Grosvenor Manor for almost three years now and I can honestly say that from the day she moved in, the quality and standard of loving care has been exceptional. Staff frequently go the extra mile to ensure her happiness, well being and dignity. The work, care and attention to detail for her 107th birthday last year (during lockdown) was amazing. They organised a fabulous party for her which was so lovely as relatives and friends were unable to visit due to the pandemic. The staff show nothing but kindness to both my aunt and me (as her next of kin). I have no hesitation in recommending Grosvenor Manor, it’s exceptionally well managed, the atmosphere is warm and friendly and all staff, reception, catering, caring and nursing are just lovely.
The staff at the care home are looking after my mum with great care and support. They have made Mum feel welcome and really looked after. Nothing is too much trouble and the staff treat my mum as part of the care home family. My mum has said they are all looking after her and she feels special in their care. I cannot fault Grosvenor Manor and highly recommend to others who have a relative needing care.
My father has never been the easiest person to get on with especially now with having Alzheimer's but the staff are marvellous with him.
The overall experience has been very good. All aspects of care provided are exceptional and comprehensive with individual attention given where appropriate. Lots of social activities provided and resident participation is always encouraged.
The quality of care provided by Grosvenor Manor is second to none. The care and consideration that they have shown towards my mum over this challenging period have been superb. They treat their residents as if they were their own. They have made the home as covid secure as possible, yet have maintained a quality of life for the residents throughout, with a host of activities and entertainment, all provided by the staff, to keep everyone going. They have responded to the undoubted impact on my mum's dementia from the covid restrictions, giving her a superb level of consideration and care, and have kept in touch and kept me fully informed at all times. They always have a smile and a chat when you drop something in for her. They have enabled safe visits within the bounds of what is practical and possible. I can't thank them enough. My mum could not be in better hands.
This is my ninth visit to see my Dad at Grosvenor Manor. On every occasion, I have been delighted by the kindness shown to both Dad and those of us visiting, and I’ve felt incredibly reassured and encouraged by the level of care my Dad is clearly receiving. Dad is so much healthier now than when he arrived, and the main thing is that he’s so happy; his happiness is my top priority, and I’d say that it’s Grosvenor Manor's top priority too. Residents’ genuine happiness proves the home to be excellent as happiness cannot be bought or faked, and happiness for my Dad means happiness for his loved ones, so we are hugely grateful.
As a frequent visitor, I see how caring the staff are to residents. I appreciate the respect and personal attention given to my friend. On a daily basis, varied and interesting experiences/activities are on offer. Nothing is too much trouble for the staff, and the welcome is always warm and friendly.
I was very well looked after by the carers. The room was very comfortable and everything was very accessible. The bathroom and shower were excellent. There was plenty to eat and drink and lovely homemade cakes and frequent cups of tea on offer. I made many friends and enjoyed the very full and varied programme of activities. All staff were extremely kind.
Mum has settled in great and is very happy living at Grosvenor Manor. She is well looked after and is cared for extremely well.
Since my mother-in-law moved into Grosvenor Manor almost two years ago, the care and support she has received has been excellent. The staff are lovely, kind, caring and empathetic and treat everyone as individuals. The environment is superb, more like a hotel than a care home. To summarise, Grosvenor Manor is outstanding.
The facilities are excellent, with lots of varied activities, good food, and they are very relaxed about relatives visiting at any time.
The quiet internal garden is brilliant, the frequent visits from local children make the residents so happy, and we love the regular appearances of the petting animals - dogs, shetland pony, parrots etc.
Very welcoming from staff on duty and smiling.
The building is very airy and not cluttered.
The patients' rooms are spacious.
The building was clean and fresh.
All the staff were friendly.
A wonderful 100th Birthday Party celebration was arranged for Mum in December. She thoroughly enjoyed her tea party with other residents. The staff were extremely helpful in facilitating a family party as well.
Very friendly, fun and considerate.
Staff are always professional and enthusiastic. They are committed to ensure that the residents enjoy the best quality of life possible.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 August 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Grosvenor Manor Care Home.
There are no upcoming events for Grosvenor Manor Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Grosvenor Manor Care Home
- 30 Jan 2026Recipient: Lovett Care Ltd
- 31 Jan 2025Recipient: Grosvenor Manor Care Home
Accreditations
There are no accreditations posted yet for Grosvenor Manor Care Home.
Meet the Team (6)

I’ve worked as a nurse for over 40 years in a variety of roles. I thoroughly enjoy working in care homes. As a nurse, you can build relationships with the people you’re caring for and their families in a way that’s just not possible in a hospital setting where people come and go. I love the fact that we’re making a big difference to people’s lives, and we get to see the evidence of that. It’s a privilege to be working for an excellent provider in Grosvenor Manor Care Centre, Lovett Care. I’m passionate about delivering high-quality care to each resident and supporting the staff in their careers within the healthcare sector.

I am responsible and accountable for the management of the clinical area in the home. Establishing the timely provision of care by ensuring that effective supervision, assessment, planning, implementation and evaluation of care is done to a high standard. Ensure that the home’s policies and procedures are followed, in accordance with relevant legislation, to meet residents’ needs in a person-centred way. Assisting the Home Manager with day-to-day management of the home, ensuring New Care’s now Lovett Care continues compliance with relevant legislation. I have always had a passion for delivering high standards of care. For my new role, the main aspirations are centred around skill enhancement and constant growth to deliver the very best person-centred care. I am ready for new challenges and would like to improve my management skills in order to achieve my full potential. In the future, I see myself taking on more challenges at a higher level of leadership. Evolve my skills in a challenging environment, work within a team, and provide efficient solutions.

I have 35 years of experience working in care. My background is in nursing care, working in Hospitals and also Nursing homes. I worked as a Clinical Support worker for the NHS, and following this, I managed a Complex care unit where I also trained and taught staff how to care for tracheostomy and ventilator care with spinal injuries and acute brain injuries. I have worked for New Care at Grosvenor Manor since 2020, and I can honestly say this is where I have learnt and seen patient-centred care that is given to the highest standards. I am excited to now be able to join the management team at Grosvenor Manor as Head of Care to support our Home Manager, our excellent wellbeing team and our dedicated teams of care staff and Team Leaders. I am proud to be the Head of Care at Grosvenor Manor and to now be part of the management structure of such an amazing team. I am a caring and compassionate, hardworking person and totally dedicated to providing excellent care to all residents.

I’m Lisa Forth. I Joined our Grosvenor Family in April 2018. I facilitate our Wellbeing Programme to ensure our Residents have a Person Centred, fulfilling & fun time at Grosvenor Manor. I’m married to Stephen, who is an amazing support to me; we have four beautiful granddaughters, whom we adore. I feel Grosvenor Manor is my extended family, and family is very important to me.

Ann is a valued member of our team here at Grosvenor Manor. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Amanda is a valued member of our team here at Grosvenor Manor. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.
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