Murrayside

Murrayside Care Home has been exemplary in their care for my relative. After living at home with dementia for five years, a recent hospital visit highlighted the need for full-time care. From the moment I first met the staff at Murrayside, the care and support provided have been outstanding. Despite initially being reluctant to move into a care home, my relative has settled in very well. During our most recent visit, we were delighted to see her happier than she has been in a long time. Knowing she is safe is reassuring, but seeing her genuinely happy means so much more. I am deeply grateful for the exceptional care and compassion shown by everyone at Murrayside.

As with other families, we tried to support Mum living at home for as long as we could. Unfortunately, her health in recent months culminated in hospital admission and returning home was not an option. The fact that my aunt and I live some distance away seemed an additional imperative to finding residential nursing care where we could be reassured that Mum would be well looked after. From the time that I viewed Murrayside, I have been impressed at the connection and respect between staff and residents, whatever their care needs and abilities. Mum requires regular care and attention. Staff see to her needs with care and respect, communicating with warmth and humour which helps her maintain dignity in spite of her circumstances and requirements. All staff, whatever their role, have been welcoming and supportive and take time to answer any questions that we have. It is so lovely to know that Mum is settled, content and well cared for here.

Thank you.

All the staff at Murrayside are extremely kind, caring, friendly and professional and attend to my aunt's every need. My aunt moved into Murrayside in March 2024 with very poor mental health and was diagnosed with dementia. With the exceptional care and support that she receives around the clock the transformation in her is amazing and heartwarming to see. She settled in so well and is so much happier, and calmer and enjoys life to the full! She absolutely loves all the wonderful activities put on in the home daily, they have their own minibus which my aunt really looks forward to the weekly trip. The hair salon and cafe are brilliant and she enjoys sitting in the gardens and out on the balcony. The staff are all extremely helpful and I receive regular updates about my aunt, together with amazing photos/updates on their app. The facilities at Murrayside are outstanding and maintained to a very high standard and the care is second to none, so without a doubt I recommend Murrayside.

After a four-month stay in the hospital, we realised my mother was no longer able to look after herself. I looked at many care homes in Edinburgh and the 3 in the Care UK group stood out, head and shoulders above the rest. My mother moved to Murrayside Care Home at the end of April and it is heartwarming to see how well she has settled in. The staff are wonderful and the activities plentiful and fun. I will be booking a room in there for myself when the time comes!

The cafe facility is a useful gathering point for us to provide a change of scenery from his room or the lounge.

My 98-year-old Mum had come up to stay with us for Christmas but contracted a chest infection on Christmas Day and had to be hospitalised for a number of weeks. She agreed that it was best for her to move into a care home near where we lived. We visited a number of care homes and chose Murrayside because it had a very nice and friendly atmosphere, was modern, professional and relaxed. On her first day of arrival from hospital, she was welcomed at the front door by the manager and other members of staff and made to feel very welcome. Despite her various health and dietary challenges the team at Murrayside have constantly adapted their approach, getting to know my Mum's likes and dislikes. We receive weekly updates on the activities ahead and I am kept up to date with any medical care needs and changes required by her, the nurse on her floor and the management team are also closely involved with my Mum through our monthly catch-ups.

My 99-year-old auntie had managed to stay in her own home with carers attending but after several falls and hospital stays she reluctantly agreed it was no longer safe for her to return home. I was aware of the home living quite near so my brother and I arranged a tour with the Customer Relations Manager and were immediately impressed with the exceptional standard and lovely atmosphere within the home. She was very professional and friendly and fully explained everything we needed to know. My auntie moved in at the beginning of January and has settled in well. All the staff are so friendly, helpful and caring and nothing is too much trouble for them. We are very happy with the level of care she is receiving. We are kept up to date with any medical care she needs. The home focuses on a variety of activities for the residents and we are informed of these and her engagement in them. We now have peace of mind that she is safe and being well looked after.

As a family, we are delighted with the care and attention Mum is receiving. The transition period has been seamless - thank you Murrayside!

Mum moved into Murrayside Care Home in September 2023. 89 years old and with (still) relatively mild dementia, she came to recognise that staying at home was becoming more and more difficult. Moving to somewhere new, after nearly sixty years in her house, was obviously a challenge and my brother and I were very impressed with the help for this transition from all of the team at Murrayside. The attitude of all those we have had contact with is so positive and solution-oriented that despite neither of us living locally, we feel reassured that this was the correct decision. We have frequent contact with the staff. Mum takes part in many activities (and we're kept updated via the app) and also enjoys her room which is bright and very well decorated, as is the whole home. All in all, a very positive start in a fantastic atmosphere, where she is happy.

In her own words, 'I'm exceptionally happy'.

I have been kept well informed of both the medical and social care of my aunt which has all helped to make the difficult decision of her moving into care a less stressful and happier experience.

My husband has moved here recently after 3 months in hospital and I have been delighted with the care he receives. The staff are friendly and go out of their way to speak to me when I visit. He needs a lot of help and is completely dependent on the staff for his care. I feel an enormous weight has been lifted of my shoulders and I can return to being his wife instead of full-time carer. I enjoy my visits.

We are extremely happy with the level of care that my mother is receiving. The staff have been very accommodating to ensure that she has settled in.

My mother moved to Murrayside two months ago as she no longer felt safe living unsupported many miles from her family. We liked Murrayside as it was new and fresh, had pleasant outdoor spaces, and because of the welcome and professionalism of the staff we met. An enormous upheaval for my mother (moving from the West Midlands where she has always lived), she has settled well. It's no fun being very old but the care and activities staff are exceptionally kind and upbeat and this makes a real difference to residents' well-being. My mother is able to participate in activities both within and outside the home and enjoys walking in the garden. Staff go out of their way to respond constructively to her requests and we have the reassurance of knowing that she is well-cared for and safe.

I am more than happy with my overall care.

I have been a resident here at Murrayside for two months now, and I am also very deaf. Can only say that all the carers and other staff are absolutely excellent. They are all so helpful and cheerful, especially in what I think sometimes must be very difficult circumstances. They are all so good at speaking to me face-to-face and making sure I understand what is going on. I have difficulty eating, and both they and the chef have gone out of their way to find suitable food. My experience here has been excellent, and I am truly happy here.

After over a year of coping with my sister whilst she was in her own home on her own her health gradually deteriorated and she ended up in the hospital for seven weeks and also contracted Covid. I knew when she was taken into hospital that she would never go back to stay in her own home as she couldn't cope. After looking at various homes I couldn't get over how bright, clean and airy Murrayside was and one could only compare it to a five-star hotel. My sister has been in the home now for just over three weeks and is fitting in well with other residents. All the staff are so kind and helpful and the range of activities are excellent. It has been a long time since I have seen my sister look so well. I now have peace of mind and hope she has many years to enjoy her time at Murrayside. I like that I am kept up to date with special events that are going on in the home.

Always happy at what they do.

After a long stay in hospital waiting for a home care package we decided to opt for residential care. The services in Murrayside are excellent and couldn't have been replicated at home. The rooms are lovely, the food is good, and there is always something going on for the residents to enjoy. It's like a luxury hotel. The staff are wonderful, and my godmother seems to be fitting in well. I am very impressed at the amount and range of activities available for the residents at Murrayside.