Murrayside

The standard of care is excellent. Staff have put on special events, including ABBA and Hawaiian afternoons for the residents. Staff all go the extra mile, nothing seems a problem to them. The lifting of Covid restrictions means I have more freedom to come and go, feel I am getting to know everyone a bit better now. Regular updates on Mum’s progress and what she needs.

This was always going to be a big move for Mum both physically and mentally. Pleased to say that after just 2 months of residency Mum now regards this as her home.

My 83-year-old husband suffers from Alzheimer's disease. After a year in an NHS care home, he came to Murrayside in March 2021. He settled in well thanks to a warm welcome. Some familiar things had already been placed in his room so that he was at once comfortable in his surroundings. He is well cared for by the wonderful staff. I have nothing but praise for the nurses, carers and those who cook lovely food for him. They are also very kind to me. I have mobility problems and they are kind to me.

My friend moved into Murrayside just over a month ago. The whole process was very sensitively handled and any questions I had were immediately answered. The staff are all lovely and my friend has settled very quickly into her new home. I feel very reassured that she is being extremely well cared for and would highly recommend Murrayside.

My mum arrived in Murrayside in September 2019 after a major operation. She was made very welcome and due to the care and good nutrition made a remarkable return to health. She was able, at the age of 93, to go swimming once a week which she absolutely loved. Unfortunately, Covid limited some of the activities available but throughout the lockdown Murrayside put the well-being and safety of their residents first. The atmosphere in the home is one of a family home and the staff are wonderful. Mum, unfortunately, became ill in December once again at which time it became apparent she was at end of life. The care she received during this period of time was outstanding. The staff are both compassionate and kind. The dignity of the resident is always at the forefront respecting their wishes at all times. They helped facilitate daily Skype calls with the wider family and in the end, looked after us as much as Mum. They became part of our family and the debt we owe them is immeasurable. Thank you.

I doubt whether there is a better care home in the area than Murrayside. Staff are very caring, proof of this is that I stayed myself for a month after my wife died there, after 15-months with a terminal brain disease. The support I got in that initial period of bereavement (and as a resident myself for the last eight weeks of her life) was hugely comforting. It has an optimistic feel to the place - comfortable, well-planned premises with cheerful, even funky decor, and rooms are well lit. Activities were more limited than normal due to Covid, but more exercises tailored to the resident's individual need would be beneficial.

We are very grateful for the tremendous efforts of many kind and caring staff at Murrayside who pulled out all the stops despite their very busy schedules to make mum’s 90th birthday a day to remember. We particularly appreciated the effort that went into setting up a Zoom call so that all her children and grandchildren from 4 countries on different continents could partake in virtual celebrations to give her birthday messages. The care home really did so much more than we had expected. Our thanks also goes to manager who is clearly doing an amazing and difficult job during Covid.

My father has dementia and been in the care home since July 2020. Despite Covid restrictions the staff have always been absolutely super with both him and the rest of the family. He recently celebrated a birthday, and they made a real fuss of him, with a banner, balloons and a cake. He had a lovely time, though by the next day he had forgotten all about it! Though my father has very limited memory or understanding of a lot of things now, he always says that everything about the care home is lovely and he can’t fault it at all.

My wonderful father resided in Murrayside from January 2020 until his 98-year-old heart stopped beating in his sleep on 4 January 2021, fortunately not from COVID. It is extremely sad that the last year has meant he didn’t have the experience in Murrayside which we had all hoped for but everyone did their best to keep all the residents safe and to help them celebrate their individual joys. The staff in Roseburn Suite made his time there as joyful as possible. All staff were so supportive to me during his stay too.

Thank you for everything you've done to date.

Murrayside is an extremely well run residence with very dedicated and imaginative staff. The facilities and activities available for residents are wide ranging and encourage friendship and companionship within the residents and staff. It is a home that truly cares. It is the best care home I have visited over the past 20 years.

There is genuine love and care in this place, a true home in every sense. To have thrived and succeeded through these difficult times is truly a credit to the staff and management. Staying safe at Murrayside is the norm.

The level of care was second to none and as a family, we were extremely grateful for her end of life care. Both she and the close family were given excellent emotional support by the nurses and carers with many showing exceptional qualities of dedication and a true vocation.

My mother has been a resident of Murrayside since early 2019 and our family has been delighted with how well she has settled in over the past 15 months. The staff have cared for mum exceptionally well and some are now more like close friends to her. The management team and others are also always available to relatives to discuss any issue at any time. I cannot recommend Murrayside highly enough and am so pleased that we selected it as mum’s new home.

The carers are happy to provide an extra cup of tea, or information about the residents well being even by phone.

They have been superb! I have no complaints other than the fact that when other residents press their panic button at night, and this happens rather frequently, I wake up.

I am so pleased with the care provided. The staff have talked to me about the medicine for my wife via the doctors. I know how difficult it is doing things, shaving three times a week, cooking meals, washing clothes, I was under stress not having the responsibility to care for my wife now. The management of Murrayside have helped me to overcome this and to understand the care procedure. The staff now deal with my wife's clothes and are very caring. It takes time to understand how everything works, visiting times and meeting people who have been going through this - just like me.

My mum has been a resident at Murrayside for just over 12 months. During that time she has been happy, well cared for in a friendly environment. The rooms are well equipped and the staff are generally caring and sensitive. Just two comments - My mum is frail but is mentally 'on the ball' so finds some of the activities unchallenging. Second - The food could be plainer. Old folk don't want fancy menus - the simpler the better.

When visiting our friend, we were delighted to find that there was such a high level of care at the home. Our friend was made very welcome and really enjoys all the activities which are in place to make life better. The facilities for visitors are also excellent and we enjoyed a coffee and biscuit in the cafe area. Keep up the wonderful work.

Religious services are available weekly and a cinema provides a big-screen treat every week.