
I am extremely happy with the care shown to my mother during her recent stayAlison B(Daughter of Resident/Service User)



I am extremely happy with the care shown to my mother during her recent stayAlison B(Daughter of Resident/Service User)



The dedicated team at Mountbatten Grange care home in Windsor, Berkshire, deliver expert residential, nursing and dementia care on a permanent and respite basis. They also offer compassionate end of life care.
The Windsor care home has a range of luxury amenities including its own café, hair and beauty salon and cinema room. Enjoy delicious food prepared by the chef led kitchen team in the private family dining facility or take...
Care Provided by Mountbatten Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Mountbatten Grange for full pricing details and T&Cs.
Contact Mountbatten Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Debbie Winwood(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (72)
Mountbatten Grange Reviews (145)
Mountbatten Grange has a Review Score of 9.9 (9.905) out of 10, based on 46 reviews in the last 2 years.
Over all time Mountbatten Grange has 145 reviews.
I am sure that my stay at the home has helped with my recovery and also gave my husband piece of mind because because he knew I was safely being cared for after for after my knee operation and that medication was supervised and that the correct treatment dose given to me even in the middle of of the night when I was in pain. Lovely's lovely friendly staff who couldn't have done more to welcome my family and and myself during my 2 weeks stay.
The service we have received from Mountbatten Grange has been exceptional. All staff have been very supportive to my Mum and my family at a very stressful and emotional time. They have made the very difficult decision of putting my Mum into care, worry free and have continued to be extremely supportive whilst Mum settles in. We can not thank all staff enough for their compassion and understanding. Nothing is a problem and the staff go out of their way to accommodate as much as possible.
Supporting Mum as she settles in, and being there for you all along the way, is at the heart of what we do. It...
The staff are very friendly and accommodating and nothing is too much trouble I am impressed with the care home overall plus the cafe for coffee and cake for visitors is a fantastic idea as you can feel part of the community.
Thank you very much for taking the time to leave us feedback about your experience.
At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The management and staff were very welcoming throughout the process, so thanks to all involved.
Thank you very much for taking the time to leave us feedback about your experience. It was a pleasure to have your wife stay with us.
At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We look forward to seeing you both again very soon.
Found the majority of aspects of the home first class.
Thank you very much for taking the time to leave us feedback about your experience.
At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My mother moved to Mountbatten Grange 2 1/2 years ago, and since then her dementia has progressed significantly. A couple of months ago she was moved to the Nursing Dementia floor and, for her own safety, now requires 1-2-1 care. Throughout her residence, she has been treated with such loving care, that it warms my heart to know she is in the best hands. She is registered blind and so my concern was that she would be left alone to live in a bubble of isolation, but the care staff seem to see who she is inside and often joke with her, so that, in her lucid moments, she smiles and seems happy. I can't ask for any more than that. This atmosphere would not be possible if it were not cascaded down from the management. I am always amazed to note that, as well as being responsible for the day-to -day running of the home, they make it their business to know the condition of each resident and can always tell me how my mother is doing that day. It is without doubt the best care home in our area.
It was a great relief to know that dad was being well looked after and had company if and when he wanted.
He actually extended his stay as he felt so at home.
You can really tell the staff are genuine and they made us and my dad feel so welcome.
if dad ever needs to go into respite again, he would definitely be very happy to go back to Mountbatten Grange.
All the other residents that I spoke to all seemed to be happy and enjoying themselves, it has such a good atmosphere and my initial gut instinct when I was shown round was spot on.
The facilities on each floor are excellent with a lounge, restaurant, cinema room, hairdressers and a coffee lounge which has fresh coffee and cakes and savoury treats that the residents and visitors are encouraged to help themselves to.
Thanks to all the staff
Sadly Mum passed this month but the care love and support she and we received was exemplary. Thank you to everyone at Windsor.
Thank you to everyone.
It was a delight to have mum stay with us and have you as a family visit.
At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with...
My mother has been in the home for over two years. She absolutely loves it there and enjoys the food and the company very much. Her care is very good and she is always appears very happy on my visit. She has been out on many occasions to various places and always enjoys being part of any entertainment that is laid on for the residents.
I'd never had any dealings with any type of care home before my mother was taken into Mountbatten Grange. I have found all the staff to be very welcoming and friendly to all residents and their families, they always greet you with big smiles. And how they remember everyone's name I don't know. I have found them to be very helpful and ready to answer any questions. The place is always clean and tidy, both the residents rooms and the common areas are all kept spotless.
Thank you very much for taking the time to leave us feedback regarding mum's home, Mountbatten Grange. At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It's a privilege to have mum here with us at Mountbatten Grange. Many thanks, Customer Relations Manager.
The palliative care my sister receives at the care home was absolutely incredible! We could never have imagined such a wonderful experience. The management and staff were absolutely amazing - so polite, considerate, professional, and informative. They went above and beyond to help us cope with the loss of a loved one, which was a really tough time for us.
I was at Mountbatten Grange for one week post hip replacement on crutches. I had a great ground floor bright room giving me access is everything I needed including the garden. The staff were friendly, welcoming, respectful and kind as were the residents. I needed help with a health hitch and the nurses were helpful and reassuring during the night. The food was good, lots of choice, the sea bass was really good. My family were able to visit and said it had a lovely atmosphere. Nothing was too much trouble and I would certainly recommend MG to anyone in my situation and would go back if I ever needed their services again.
Thank you very much for taking the time to leave us feedback about your experience. We really enjoyed having you stay with us and we are really pleased you recovered so quickly. Thank you for the lovely review, from all at Mountbatten Grange Thank you for your time, and we look forward to hearing...
My mother passed away in Mountbatten Grange in December leaving my father, who is also a resident. I cannot fault the care that my mother was given. It enabled her to have the most dignified death. Since mum died the staff's care of my father has been incredible and he has been so well supported. That care and support has been also extended us as dad's wider family. The care home provides a safe environment where residents are enjoying living. Mountbatten grange should be used as an example of good practice to all such settings.
The team at Mountbatten Grange are always friendly and welcoming. The environment is peaceful and very well kept with lots of attention to detail - we always enjoy the freshly made cakes in the cafe area!! Rooms are spacious and well decorated and feel like someone's home rather than a clinical space. Gran has become brighter and more chatty since moving in and we have peace of mind she is well cared for.
Hi granddaughter Of Resident thank you very much for taking the time to leave us feedback about your experience.Thank you for your kind words. We're so happy to hear that gran has become brighter and more sociable since joining us. It's wonderful to know that our caring and welcoming staff, along...
Mountbatten Grange is a wonderful place ! My mum has been a resident here for a couple of months now and I have nothing but praise for all aspects of her stay from the surroundings, cleanliness, food and care . Everyone is so lovely it really makes it feel like home from home
Hi (daughter Of Resident) Thank you so much for sharing this with us!We are so happy you feel Mountbatten Grange is wonderful and mum is being well cared for. We set high standards with our care and the cleanliness of the care home. Our team takes great pride in preparing delicious and nutritious meals for everyone. We really appreciate your positive feedback!
Her medical needs were monitored weekly (and more frequently when needed.) Her usual routine of little treats was maintained and her hair and nails, always so important to the glamorous lady that she was, were also monitored meticulously.
Because of her progressing dementia, she could not handle incoming calls from members of family and so we had to rely on the staff in Mountbatten to keep us fully informed. No matter how often we phoned, regardless of timing, queries were always addressed with friendliness, good humour and caring comments. This was a great comfort to us as a family.
Hi (sister Of Resident) thank you very much for taking the time to leave us feedback.
We are so happy to hear you were happy with your sisters care at Mountbatten Grange. Our team are dedicated to providing a warm, comfortable environment, and we are glad the facilities and activities were up to...
We needed a care home quite quickly in Windsor for about 3 months. Mountbatten Grange isn't cheap by any means however it's a few notches up in terms of surroundings, decor and furnishings. It's a posh care home without a doubt! All of this is of course a consideration but not anywhere as important as the personal interaction that my mum would be receiving from the staff. The question is do the carers and staff really care? Well, when my mum finally left Mountbatten Grange there were tears not just from my mum but the staff as well and that tells you all you need to know. The staff are brilliant and they and the home come with a 5-star recommendation from me, no question!
We are delighted to hear you and Mum had a good experience with our staff and the care provided. Personal interaction and delivering the highest standard of care are at the heart of what we do and we truly appreciate your recognition. Your feedback means a lot to us and we continue to strive for excellence in every aspect of care.
We can honestly say the Mountbatten Grange family are amazing supportive and understanding of individuals' needs.
We are so happy to know that Mum engages well with both the residents and the activities on offer at Mountbatten Grange. It's wonderful to see her enjoying her time here, and our team are always committed...
It is not just the consistent level of professionalism demonstrated by all members of staff from receptionist, entertainer, nurse, chef to manager; it is the collective generosity of spirit, kindness and empathy of an entire team that sets it apart.
It feels that you are not just engaging a care home, you are entrusting an extended family.
It is this that makes the decision the right one for me, my family and my parent.
Thank you so much for your thoughtful and kind words. We are truly grateful for your feedback and are delighted to hear that you feel the team at Mountbatten Grange has become like an extended family to you. We are dedicated to providing compassionate, professional care with kindness and empathy...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Mountbatten Grange.
Accreditations
There are no accreditations posted yet for Mountbatten Grange.
Meet the Team (1)

I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.
My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.
Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mountbatten Grange to verify any information. View our terms and conditions. Mountbatten Grange has an Enhanced Service -more info.