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Mountbatten Grange

Helston Lane, Windsor, Berkshire SL4 5GG
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I am extremely happy with the care shown to my mother during her recent stayAlison B(Daughter of Resident/Service User)
Mountbatten Grange, Windsor
Mountbatten Grange, Windsor
Mountbatten Grange, Windsor

The dedicated team at Mountbatten Grange care home in Windsor, Berkshire, deliver expert residential, nursing and dementia care on a permanent and respite basis. They also offer compassionate end of life care.

The Windsor care home has a range of luxury amenities including its own café, hair and beauty salon and cinema room. Enjoy delicious food prepared by the chef led kitchen team in the private family dining facility or take...  

Care Provided by Mountbatten Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,999From £2,248
Residential Dementia CareFrom £2,094From £2,355
Nursing CareFrom £2,264From £2,546
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Mountbatten Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Debbie Winwood(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (72)

Mountbatten Grange Reviews (145)

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9.9

Mountbatten Grange has a Review Score of 9.9 (9.905) out of 10, based on 46 reviews in the last 2 years. Over all time Mountbatten Grange has 145 reviews.

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Showing 145 reviews matching selected criteria
Review from Carole S (Respite Resident) published on 16 October 2025 Submitted via Website
Overall Experience

I am sure that my stay at the home has helped with my recovery and also gave my husband piece of mind because because he knew I was safely being cared for after for after my knee operation and that medication was supervised and that the correct treatment dose given to me even in the middle of of the night when I was in pain. Lovely's lovely friendly staff who couldn't have done more to welcome my family and and myself during my 2 weeks stay.

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Review from T S (Daughter of Resident) published on 15 October 2025 Submitted via Website
Overall Experience

The service we have received from Mountbatten Grange has been exceptional. All staff have been very supportive to my Mum and my family at a very stressful and emotional time. They have made the very difficult decision of putting my Mum into care, worry free and have continued to be extremely supportive whilst Mum settles in. We can not thank all staff enough for their compassion and understanding. Nothing is a problem and the staff go out of their way to accommodate as much as possible.

Reply from Claire Usher, Reviews Team at Mountbatten Grange
Thank you for your kind words. We're so pleased to hear that your experience at Mountbatten Grange has been a positive one during what we know is a very emotional time for your family.

Supporting Mum as she settles in, and being there for you all along the way, is at the heart of what we do. It...  

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Review from W B (Brother of Resident) published on 19 September 2025 Submitted via Website
Overall Experience

The staff are very friendly and accommodating and nothing is too much trouble I am impressed with the care home overall plus the cafe for coffee and cake for visitors is a fantastic idea as you can feel part of the community.

Reply from Claire Usher, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback about your experience.

At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Peter P (Husband of Resident) published on 18 September 2025 Submitted via Website
Overall Experience
A short stay for my wife while I was away seemed to work well, and she seemed happy and relaxed when I picked her up.

The management and staff were very welcoming throughout the process, so thanks to all involved.

Reply from Claire Usher, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback about your experience. It was a pleasure to have your wife stay with us.

At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

We look forward to seeing you both again very soon.

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Review from B P (Husband of Resident) published on 18 September 2025 Submitted via Postal Card
Overall Experience

Found the majority of aspects of the home first class.

Reply from Claire Usher, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback about your experience.

At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Dena R (Daughter of Resident) published on 18 September 2025 Submitted via Website
Overall Experience

My mother moved to Mountbatten Grange 2 1/2 years ago, and since then her dementia has progressed significantly. A couple of months ago she was moved to the Nursing Dementia floor and, for her own safety, now requires 1-2-1 care. Throughout her residence, she has been treated with such loving care, that it warms my heart to know she is in the best hands. She is registered blind and so my concern was that she would be left alone to live in a bubble of isolation, but the care staff seem to see who she is inside and often joke with her, so that, in her lucid moments, she smiles and seems happy. I can't ask for any more than that. This atmosphere would not be possible if it were not cascaded down from the management. I am always amazed to note that, as well as being responsible for the day-to -day running of the home, they make it their business to know the condition of each resident and can always tell me how my mother is doing that day. It is without doubt the best care home in our area.

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Review from Jakki S (Daughter of Resident) published on 16 September 2025 Submitted via Website
Overall Experience
Dad needed some respite care after losing our mum, I can honestly say the staff at Mountbatten have been absolutely fantastic and their care and kindness has helped him get through a difficult time.
It was a great relief to know that dad was being well looked after and had company if and when he wanted.
He actually extended his stay as he felt so at home.
You can really tell the staff are genuine and they made us and my dad feel so welcome.
if dad ever needs to go into respite again, he would definitely be very happy to go back to Mountbatten Grange.
All the other residents that I spoke to all seemed to be happy and enjoying themselves, it has such a good atmosphere and my initial gut instinct when I was shown round was spot on.
The facilities on each floor are excellent with a lounge, restaurant, cinema room, hairdressers and a coffee lounge which has fresh coffee and cakes and savoury treats that the residents and visitors are encouraged to help themselves to.

Thanks to all the staff

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Review from J L (Daughter of Resident) published on 8 September 2025 Submitted via Website
Overall Experience
We cannot speak highly enough of the care and love that our Mother received in the last five years at Mountbatten Grange Windsor .

Sadly Mum passed this month but the care love and support she and we received was exemplary. Thank you to everyone at Windsor.

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Review from Alison B (Daughter of Resident) published on 17 July 2025 Submitted via Website
Overall Experience
I am extremely happy with the care shown to my mother during her recent stay. The staff are all lovely, very kind and caring. We are made to feel most welcome when we visit, and the other residents all appear to be very happy and content. I wouldn't hesitate to arrange another visit for my mother when the opportunity arises.

Thank you to everyone.

Reply from Claire Usher, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us feedback about your experience.
It was a delight to have mum stay with us and have you as a family visit.

At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with...  

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Review from Kevin H (Son of Resident) published on 16 July 2025 Submitted via Website
Overall Experience

My mother has been in the home for over two years. She absolutely loves it there and enjoys the food and the company very much. Her care is very good and she is always appears very happy on my visit. She has been out on many occasions to various places and always enjoys being part of any entertainment that is laid on for the residents.

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Review from Mark H (Son of Resident) published on 7 July 2025 Submitted via Website
Overall Experience

I'd never had any dealings with any type of care home before my mother was taken into Mountbatten Grange. I have found all the staff to be very welcoming and friendly to all residents and their families, they always greet you with big smiles. And how they remember everyone's name I don't know. I have found them to be very helpful and ready to answer any questions. The place is always clean and tidy, both the residents rooms and the common areas are all kept spotless.

Reply from Claire Usher, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback regarding mum's home, Mountbatten Grange. At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It's a privilege to have mum here with us at Mountbatten Grange. Many thanks, Customer Relations Manager.

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Review from Timothy O (Brother of Resident) published on 18 June 2025 Submitted via Postal Card
Overall Experience

The palliative care my sister receives at the care home was absolutely incredible! We could never have imagined such a wonderful experience. The management and staff were absolutely amazing - so polite, considerate, professional, and informative. They went above and beyond to help us cope with the loss of a loved one, which was a really tough time for us.

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Review from Maggi W (Resident / Service User) published on 5 June 2025 Submitted via Postal Card
Overall Experience

I was at Mountbatten Grange for one week post hip replacement on crutches. I had a great ground floor bright room giving me access is everything I needed including the garden. The staff were friendly, welcoming, respectful and kind as were the residents. I needed help with a health hitch and the nurses were helpful and reassuring during the night. The food was good, lots of choice, the sea bass was really good. My family were able to visit and said it had a lovely atmosphere. Nothing was too much trouble and I would certainly recommend MG to anyone in my situation and would go back if I ever needed their services again.

Reply from Chantel Baigent, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback about your experience. We really enjoyed having you stay with us and we are really pleased you recovered so quickly. Thank you for the lovely review, from all at Mountbatten Grange Thank you for your time, and we look forward to hearing...  

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Review from E P (Daughter of Resident) published on 3 April 2025 Submitted via Website
Overall Experience

My mother passed away in Mountbatten Grange in December leaving my father, who is also a resident. I cannot fault the care that my mother was given. It enabled her to have the most dignified death. Since mum died the staff's care of my father has been incredible and he has been so well supported. That care and support has been also extended us as dad's wider family. The care home provides a safe environment where residents are enjoying living. Mountbatten grange should be used as an example of good practice to all such settings.

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Review from K C (Granddaughter of Resident) published on 24 March 2025 Submitted via Website
Overall Experience

The team at Mountbatten Grange are always friendly and welcoming. The environment is peaceful and very well kept with lots of attention to detail - we always enjoy the freshly made cakes in the cafe area!! Rooms are spacious and well decorated and feel like someone's home rather than a clinical space. Gran has become brighter and more chatty since moving in and we have peace of mind she is well cared for.

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Hi granddaughter Of Resident thank you very much for taking the time to leave us feedback about your experience.Thank you for your kind words. We're so happy to hear that gran has become brighter and more sociable since joining us. It's wonderful to know that our caring and welcoming staff, along...  

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Review from N G (Daughter of Resident) published on 19 March 2025 Submitted via Website
Overall Experience

Mountbatten Grange is a wonderful place ! My mum has been a resident here for a couple of months now and I have nothing but praise for all aspects of her stay from the surroundings, cleanliness, food and care . Everyone is so lovely it really makes it feel like home from home

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Hi (daughter Of Resident) Thank you so much for sharing this with us!We are so happy you feel Mountbatten Grange is wonderful and mum is being well cared for. We set high standards with our care and the cleanliness of the care home. Our team takes great pride in preparing delicious and nutritious meals for everyone. We really appreciate your positive feedback!

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Review from RITA M (Sister of Resident) published on 15 March 2025 Submitted via Website
Overall Experience
My sister became a cherished resident in Mountbatten Grange in October 2024. We, (her family) were uncertain how she would settle in her new home, having had one to one care in her own home for several years. But, from day one her arrival was a great success, both for her and her anxious family. She was charmed by the activities and stimulation.
Her medical needs were monitored weekly (and more frequently when needed.) Her usual routine of little treats was maintained and her hair and nails, always so important to the glamorous lady that she was, were also monitored meticulously.

Because of her progressing dementia, she could not handle incoming calls from members of family and so we had to rely on the staff in Mountbatten to keep us fully informed. No matter how often we phoned, regardless of timing, queries were always addressed with friendliness, good humour and caring comments. This was a great comfort to us as a family.

Reply from Tracey Van Zyl, Customer Relations Manager at Mountbatten Grange

Hi (sister Of Resident) thank you very much for taking the time to leave us feedback.

We are so happy to hear you were happy with your sisters care at Mountbatten Grange. Our team are dedicated to providing a warm, comfortable environment, and we are glad the facilities and activities were up to...  

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Review from G W (Son of Resident) published on 23 February 2025 Submitted via Website
Overall Experience

We needed a care home quite quickly in Windsor for about 3 months. Mountbatten Grange isn't cheap by any means however it's a few notches up in terms of surroundings, decor and furnishings. It's a posh care home without a doubt! All of this is of course a consideration but not anywhere as important as the personal interaction that my mum would be receiving from the staff. The question is do the carers and staff really care? Well, when my mum finally left Mountbatten Grange there were tears not just from my mum but the staff as well and that tells you all you need to know. The staff are brilliant and they and the home come with a 5-star recommendation from me, no question!

Reply from Tracey Van Zyl, Customer Relations Manager at Mountbatten Grange
Thank you very much for your positive feedback.

We are delighted to hear you and Mum had a good experience with our staff and the care provided. Personal interaction and delivering the highest standard of care are at the heart of what we do and we truly appreciate your recognition. Your feedback means a lot to us and we continue to strive for excellence in every aspect of care.

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Review from K R (Daughter of Resident) published on 17 February 2025 Submitted via Website
Overall Experience
We moved mum into Mountbatten Grange several weeks ago. It got to a point where she needed 24-hour care. From my first phone call, the whole team have been so supportive. It's a huge decision but the team have always been there to support the family not just Mum. It's a home from home and we know mum is being well cared for. The residents have so much to keep them occupied and engaged. For any family, it's a huge move but

We can honestly say the Mountbatten Grange family are amazing supportive and understanding of individuals' needs.

Reply from Tracey Van Zyl, Customer Relations Manager at Mountbatten Grange
Thank you very much for taking the time to leave us positive feedback about your experience.

We are so happy to know that Mum engages well with both the residents and the activities on offer at Mountbatten Grange. It's wonderful to see her enjoying her time here, and our team are always committed...  

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Review from P T (Son of Resident) published on 17 February 2025 Submitted via Website
Overall Experience
The full range of emotions are at play in taking, justifying and then living with the decision to move a loved one into a Care Home. Whilst it's a difficult one, knowing that it will never quite be a "Home-from-Home", Mountbatten Grange comes as close as it could possibly get.
It is not just the consistent level of professionalism demonstrated by all members of staff from receptionist, entertainer, nurse, chef to manager; it is the collective generosity of spirit, kindness and empathy of an entire team that sets it apart.
It feels that you are not just engaging a care home, you are entrusting an extended family.

It is this that makes the decision the right one for me, my family and my parent.

Reply from Tracey Van Zyl, Customer Relations Manager at Mountbatten Grange

Thank you so much for your thoughtful and kind words. We are truly grateful for your feedback and are delighted to hear that you feel the team at Mountbatten Grange has become like an extended family to you. We are dedicated to providing compassionate, professional care with kindness and empathy...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (45) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Mountbatten Grange.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Mountbatten Grange.

Meet the Team (1)

Debbie Winwood
Debbie WinwoodJob Title:Home Manager

I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.

My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.

Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.

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