Mountbatten Grange

Helston Lane, Windsor SL4 5GG
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9.9 129 Reviews
  • Mountbatten Grange, Windsor
The dedicated team at Mountbatten Grange care home in Windsor, Berkshire, deliver expert residential, nursing and dementia care on a permanent and respite basis. They also offer compassionate end of life care.

The Windsor care home has a range of luxury amenities including its own café, hair and beauty salon and cinema room. Enjoy delicious food prepared by the chef led kitchen team in the private family dining facility or take in the stunning views of Windsor castle from the communal dining room.

The lifestyle team organises a varied programme of activities and events. Residents also enjoy getting out and about in the home’s minibus. Popular trips include lunch at the local pub, shopping in Windsor or a trip to the Thames.

Mountbatten Grange is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided by Mountbatten Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1999
  • Self-Funded Residential Dementia Care: from £2094
  • Self-Funded Nursing Care: from £2264
  • RESPITE Self-Funded Residential Care: from £2209
  • RESPITE Self-Funded Residential Dementia Care: from £2304
  • RESPITE Self-Funded Nursing Care: from £2474

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mountbatten Grange to find out the exact price for your requirements.

Contact Mountbatten Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Mountbatten Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Debbie Winwood (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Mountbatten Grange Reviews (129)

9.9

Mountbatten Grange has a Review Score of 9.9 (9.893) out of 10, based on 36 reviews in the last 2 years.
Over all time Mountbatten Grange has 129 reviews.

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Reviewer Connection to Mountbatten Grange
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Total of 129, showing 21-40
Review from K R (Daughter of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved mum into Mountbatten Grange several weeks ago. It got to a point where she needed 24-hour care. From my first phone call, the whole team have been so supportive. It's a huge decision but the team have always been there to support the family not just Mum. It's a home from home and we know mum
is being well cared for. The residents have so much to keep them occupied and engaged. For any family, it's a huge move but
We can honestly say the Mountbatten Grange family are amazing supportive and understanding of individuals' needs.
Reply from Tracey Van Zyl, Customer Relations Manager at Mountbatten Grange
Thank you very much for taking the time to leave us positive feedback about your experience.
We are so happy to know that Mum engages well with both the residents and the activities on offer at…read more
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Review from P T (Son of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The full range of emotions are at play in taking, justifying and then living with the decision to move a loved one into a Care Home. Whilst it's a difficult one, knowing that it will never quite be a "Home-from-Home", Mountbatten Grange comes as close as it could possibly get.
It is not just the consistent
level of professionalism demonstrated by all members of staff from receptionist, entertainer, nurse, chef to manager; it is the collective generosity of spirit, kindness and empathy of an entire team that sets it apart.
It feels that you are not just engaging a care home, you are entrusting an extended family.
It is this that makes the decision the right one for me, my family and my parent.
Reply from Tracey Van Zyl, Customer Relations Manager at Mountbatten Grange
Thank you so much for your thoughtful and kind words. We are truly grateful for your feedback and are delighted to hear that you feel the team at Mountbatten Grange has become like an extended family…read more
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Review from A G (Wife of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is a warm and welcoming atmosphere in the home, with attentive and caring staff.
Lovely cafe area for residents and visiting family and friends to use.
Overall we are very satisfied with the care our mum is getting.
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear you are enjoying our cafe area with a variety of fresh cakes, savory snacks and fruit on…read more
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Review from Dianne S (Friend of Resident) published on 11 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are care homes - and then there is Mountbatten Grange.
Care homes vary considerably in their facilities, location, activities provided and price but the most important thing that they can offer is care in the best sense of the word. Good care is priceless and this is where Mountbatten Grange
scores so highly. The care staff are superb, patient, kind and engage empathically with both residents and their visitors. This extends from the management to all the staff who make everyone so welcome. Hurrah also to the chefs for the mouthwatering cakes and savouries they produce for their cafe every day.
Choosing a care home is a very emotional and difficult choice to make but there is a warmth and sense of camaraderie there that makes you realise that you have made the best choice.
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us feedback. At Mountbatten Grange Care Home we set a high standard for ourselves, so we are delighted to hear that your experience with us has been…read more
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Review from Susan B (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Mountbatten Grange for 2 weeks respite care while we were away on holiday. Mum had concerns re the bathroom, mainly the shower but she said it was the best, better than her shower at home. The staff are incredible really good with the residents and their visitors. The home is really nicely
decorated. The staff made sure she was included in all the activities on offer. She especially enjoyed the physio sessions and has carried them on now back at home. Also the card games. When it was time for her to leave all the staff available came to say goodbye to her and gave her a lovely send off back home.
Will certainly use this care home again and would recommend to others.
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us feedback about your experience. Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our…read more
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Review from Jo N (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care was given to my 99-year-old father who went in very poorly for two weeks of respite care. He was so well cared for by the manager's team, he was up on his feet and able to walk out to the car. I wouldn't hesitate in recommending this outstanding care home.
Reply from Tracey Van Zyl, Customer Relations Manager at Mountbatten Grange
Thank you for your feedback! We are happy to hear that your father received the best care and support he deserves. It's always our priority to ensure that residents feel comfortable and are well-cared…read more
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Review from J B (Wife of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in Mountbatten Grange for three years. He was very well looked after by all the wonderful staff. He passed away at the end of March. I was told it was not good for me to cut off just like that. I come in twice a week and see all the staff who always make me very welcome and I visit people
that I know.
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave feedback about your experience at Mountbatten Grange. We set a high standard for ourselves, so we are very pleased to hear that your experience with us…read more
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Review from Carl G (Grandson of Resident) published on 10 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely, friendly place. I am so grateful for how looked after my nan in her final days. She was always comfortable and loved the surroundings and the farewell she received will always live with me.
Thank you so much.
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Review from J W (Son of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad became a resident at Mountbatten Grange in April and has settled really well. His health has improved, he has gained weight and his anxiety levels have visibly decreased. He has spoken very positively about his care, including the activities laid on and the food.
All of the staff have been friendly
and welcoming and are always willing to give us feedback.
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us feedback about your experience. At Mountbatten Grange Care Home we set a high standard for ourselves, so we are very pleased to hear that your…read more
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Review from S M (Son of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A few years ago I spent countless hours looking for the right care home. I visited about 20. Mountbatten Grange was head and shoulders above anywhere I visited. My mother has been there for a few years and they have always gone above and beyond. She is treated well and the entire staff genuinely care
about her wellbeing.
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Hi S M (Son Of Resident) thank you very much for taking the time to leave us feedback about your experience. At Mountbatten Grange Care Home we set a high standard for ourselves, so we are very…read more
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Review from J C (Son of Resident) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My now 94-year-old mother has spent the past 21 months at Mountbatten Grange, she became a resident after a number of dislocations to her hip and the onset of vascular dementia. She arrived in a leg splint however after 6 months of dedicated care by the fantastic staff and one-on-one attention by the
attending physiotherapist her splint was finally removed and her capability to walk with her walker unaided was achieved and maintained. My mother is adored by the staff, her character enjoyed and encouraged, more so now that the dementia is progressively having its impact. It is without doubt the best facility any son could wish for his mother approaching her final years. It is unquestionably 5-star in every single aspect of its being.
Reply from Leahanne Wilkinson, Reviews Team at Mountbatten Grange
Hello J C (Son of Resident) thank you very much for taking the time to leave us positive feedback about your experience at Mountbatten Grange. The physiotherapist is an additional complementary…read more
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Review from Andrew P (Son of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Mountbatten Grange for about a year and her health and general well-being have really improved more than I could ever have hoped. I am amazed at the care and concern the staff have all shown and how warm the atmosphere is - there always seems to be something happening in the way
of an activity, a group event or a hair appointment, so that life is made as pleasant as possible and her immobility is offset as well as it possibly could be. There are regular physio sessions and a sense of medical attention given unobtrusively. Her mental state is so much better I think than it was before she moved here, as she has lots of interaction with people and carers are always popping in for a quick chat. It has been quite an eye-opener for me as I had assumed a care home would not be quite like this, but the staff are really bringing off a small miracle in what they provide here. The food is also excellent!
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Hi and thank you very much for taking the time to leave us feedback about your experience. At Mountbatten Grange Care Home, we set a high standard for ourselves, so we are very pleased to hear that…read more
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Review from Brian R (Son of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became a resident in Mountbatten Grange in late January 2024. Immediately my sister and I were pleased with the care and attention given by all members of staff. My father has remarked on numerous occasions how wonderful the staff are. He has become involved in twice-weekly exercise activities
which have helped his mobility. Having lived on his own for a great number of years when he could go days without speaking to anyone other than on the phone, he has now has daily contact with staff and fellow residents and this can only be good for his mental welfare.
When my wife and I visit him we are always made welcome, invited to have a coffee and some pastries. We also get an honest feedback on how my father is doing. Overall we are very pleased with treatment and friendship and care.
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Hi BR (son Of Resident) thank you very much for taking the time to leave us feedback about your experience.At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are…read more
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Review from Robin W (Son of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Consistent, caring staff looking after father. All staff have a “very can-do attitude” in their approach to their jobs.
From the manager downward, the resident is always at the forefront of their minds when making decisions regarding their welfare and safety.
Well done, all.
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Review from Anita G (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Mountbatten Grange for end-of-life care, and I cannot praise the staff enough. Although this nursing home is an amazing facility, it is the generous, kind nature of the staff that makes it superb. Not only do they care for the residents, they care for the family and friends of the residents
compassionately - this is what sets them apart. From the initial contact with two wonderful ladies to the receptionists, catering, cleaning and nursing staff, this is a working family who work seamlessly day and night, and nothing is too much bother. Small touches made a difference - a radio and a fluffy duvet. I cannot express my thanks enough to all the staff for making my mother's last couple of weeks so peaceful and caring.
Thank you from my heart.
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Review from C G (Daughter of Resident) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The very first time I visited Mountbatten Grange Care Home I knew that my mum would feel comfortable living here. The ambience, decor and facilities make you feel like you’re in a beautiful hotel and the staff are all extremely friendly and helpful. The manager is so accommodating and helpful to ensure
Mum has her every need taken care of. One member of staff, in particular, also has been really helpful at all times with the administration and other questions I have as well. The activities are so varied and in the space of just over a month, Mum has joined in so many things she would never have experienced at home, like painting, making things, zumba, puzzles, singing, jigsaws and pumpkins for Halloween. The activities staff and the other caters all help to make this time fun with her. The team on floor 3 are all so friendly and caring too. Best decision I had to make for my mum's care.
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us feedback about your experience.
At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves so we are very pleased to hear that…read more
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Review from Anthony M (Husband of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After having visited and researched many local homes we moved my wife (who suffers from Lewy Body Dementia) into Mountbatten Grange in October last year. This is always a very difficult decision but, from the start, the staff made every effort to get to know her and to welcome and settle her in. A few
months in, she is indeed settled and content. These things take time - and the team working with my wife and our family knew that and have been patient, friendly and attentive throughout. We are very grateful to the staff and to other residents and their families for their care and attention. Mountbatten Grange now feel like family.
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Review from Anthony R (Son of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have a Mum and Aunt residing at Mountbatten Grange. Both are extremely happy and are getting the very best of care from the staff there. Physically and mentally all their needs are met and exceeded. They are now both so much better than when they were living alone and our worries about their future
have gone.
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Hi, thank you very much for taking the time to leave us feedback about your experience.

At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to…read more
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Review from Sue M (Daughter of Resident) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was impressed with Mountbatten Grange from my very first contact when I enquired about long term respite care for my 90 year old parents. Every question, worry and anxiety I had about moving both my parents into a care home was treated with respect and understanding. Despite my parents' reservations
about a care home being like a prison and then having nothing to do there, they settled very quickly and now Dad says ‘it is better than a 5* hotel.’ The staff have gone out of their way to accommodate their needs ensuring they can be together. There are plenty of activities for them to take part in and there is always a welcome for family too when they visit. Dad, in particular, loves the variety of food and both my parents are looking healthier thanks to the care given to them. In the first month they were there they went on a boat trip on The Thames to Henley which they enjoyed immensely. As a family we are very pleased with our choice of care home for our parents.
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Review from Elizabeth R (Friend of Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My visits have shown a very comfortable residence with very friendly and caring staff. Other residents also seem very comfortable.
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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Mountbatten Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.893 for Mountbatten Grange is calculated as follows: ( (370 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 412 Ratings = 4.893
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountbatten Grange is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Debbie

Debbie Winwood

Job Title: Home Manager

I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.


My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.


Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.

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