Mountbatten Grange

Helston Lane, Windsor SL4 5GG
Review Us
9.9 123 Reviews
  • Mountbatten Grange, Windsor
The dedicated team at Mountbatten Grange care home in Windsor, Berkshire, deliver expert residential, nursing and dementia care on a permanent and respite basis. They also offer compassionate end of life care.

The Windsor care home has a range of luxury amenities including its own café, hair and beauty salon and cinema room. Enjoy delicious food prepared by the chef led kitchen team in the private family dining facility or take in the stunning views of Windsor castle from the communal dining room.

The lifestyle team organises a varied programme of activities and events. Residents also enjoy getting out and about in the home’s minibus. Popular trips include lunch at the local pub, shopping in Windsor or a trip to the Thames.

Mountbatten Grange is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
Show Mountbatten Grange on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1891
  • Self-Funded Residential Dementia Care: from £1981
  • Self-Funded Nursing Care: from £2131
  • RESPITE Self-Funded Residential Care: from £2101
  • RESPITE Self-Funded Residential Dementia Care: from £2191
  • RESPITE Self-Funded Nursing Care: from £2341

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mountbatten Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Debbie Winwood (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Mountbatten Grange Reviews (123)

9.9

Mountbatten Grange has a Review Score of 9.9 (9.919) out of 10, based on 30 reviews in the last 2 years.
Over all time Mountbatten Grange has 123 reviews.

Overall Experience
  • 104
  • 17
  • 1
  • 1
  • 0
Date Published
  • 123
  • 10
  • 19
  • 30
  • 93
Reviewer Connection to Mountbatten Grange
  • 51
  • 27
  • 7
  • 6
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 123, showing 1-20
Review from Jakki S (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad needed some respite care after losing our mum, I can honestly say the staff at Mountbatten have been absolutely fantastic and their care and kindness has helped him get through a difficult time.
It was a great relief to know that dad was being well looked after and had company if and when he wanted.
He
actually extended his stay as he felt so at home.
You can really tell the staff are genuine and they made us and my dad feel so welcome.
if dad ever needs to go into respite again, he would definitely be very happy to go back to Mountbatten Grange.
All the other residents that I spoke to all seemed to be happy and enjoying themselves, it has such a good atmosphere and my initial gut instinct when I was shown round was spot on.
The facilities on each floor are excellent with a lounge, restaurant, cinema room, hairdressers and a coffee lounge which has fresh coffee and cakes and savoury treats that the residents and visitors are encouraged to help themselves to.
Thanks to all the staff
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot speak highly enough of the care and love that our Mother received in the last five years at Mountbatten Grange Windsor .
Sadly Mum passed this month but the care love and support she and we received was exemplary. Thank you to everyone at Windsor.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison B (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care shown to my mother during her recent stay. The staff are all lovely, very kind and caring. We are made to feel most welcome when we visit, and the other residents all appear to be very happy and content. I wouldn't hesitate to arrange another visit for my mother when
the opportunity arises.
Thank you to everyone.
Reply from Claire Usher, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback about your experience.
It was a delight to have mum stay with us and have you as a family visit.
At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Please do stay in touch. We look forward to seeing mum again. Many thanks and best wishes from Claire, Customer Relations Manager and the entire Mountbatten Grange Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin H (Son of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the home for over two years. She absolutely loves it there and enjoys the food and the company very much. Her care is very good and she is always appears very happy on my visit. She has been out on many occasions to various places and always enjoys being part of any entertainment
that is laid on for the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark H (Son of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd never had any dealings with any type of care home before my mother was taken into Mountbatten Grange. I have found all the staff to be very welcoming and friendly to all residents and their families, they always greet you with big smiles. And how they remember everyone's name I don't know. I have
found them to be very helpful and ready to answer any questions. The place is always clean and tidy, both the residents rooms and the common areas are all kept spotless.
Reply from Claire Usher, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback regarding mum's home, Mountbatten Grange. At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It's a privilege to have mum here with us at Mountbatten Grange. Many thanks, Customer Relations Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Timothy O (Brother of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The palliative care my sister receives at the care home was absolutely incredible! We could never have imagined such a wonderful experience. The management and staff were absolutely amazing - so polite, considerate, professional, and informative. They went above and beyond to help us cope with the loss
of a loved one, which was a really tough time for us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maggi W (Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was at Mountbatten Grange for one week post hip replacement on crutches. I had a great ground floor bright room giving me access is everything I needed including the garden. The staff were friendly, welcoming, respectful and kind as were the residents. I needed help with a health hitch and the nurses
were helpful and reassuring during the night. The food was good, lots of choice, the sea bass was really good. My family were able to visit and said it had a lovely atmosphere. Nothing was too much trouble and I would certainly recommend MG to anyone in my situation and would go back if I ever needed their services again.
Reply from Chantel Baigent, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback about your experience. We really enjoyed having you stay with us and we are really pleased you recovered so quickly. Thank you for the lovely review, from all at Mountbatten Grange Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E P (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed away in Mountbatten Grange in December leaving my father, who is also a resident. I cannot fault the care that my mother was given. It enabled her to have the most dignified death. Since mum died the staff's care of my father has been incredible and he has been so well supported. That
care and support has been also extended us as dad's wider family. The care home provides a safe environment where residents are enjoying living. Mountbatten grange should be used as an example of good practice to all such settings.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K C (Granddaughter of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Mountbatten Grange are always friendly and welcoming. The environment is peaceful and very well kept with lots of attention to detail - we always enjoy the freshly made cakes in the cafe area!! Rooms are spacious and well decorated and feel like someone's home rather than a clinical space.
Gran has become brighter and more chatty since moving in and we have peace of mind she is well cared for.
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Hi granddaughter Of Resident thank you very much for taking the time to leave us feedback about your experience.Thank you for your kind words. We're so happy to hear that gran has become brighter and more sociable since joining us. It's wonderful to know that our caring and welcoming staff, along with the peaceful environment, spacious rooms and delicious food, have contributed to her well-being. We strive to create a home-like atmosphere, not a clinical one and we're glad to hear it has made a positive impact. Your family's peace of mind means a lot to us and we will continue doing everything we can to provide the best care possible.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N G (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mountbatten Grange is a wonderful place ! My mum has been a resident here for a couple of months now and I have nothing but praise for all aspects of her stay from the surroundings, cleanliness, food and care . Everyone is so lovely it really makes it feel like home from home
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Hi (daughter Of Resident) Thank you so much for sharing this with us!We are so happy you feel Mountbatten Grange is wonderful and mum is being well cared for. We set high standards with our care and the cleanliness of the care home. Our team takes great pride in preparing delicious and nutritious meals for everyone. We really appreciate your positive feedback!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from RITA M (Sister of Resident) published on 15 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister became a cherished resident in Mountbatten Grange in October 2024. We, (her family) were uncertain how she would settle in her new home, having had one to one care in her own home for several years. But, from day one her arrival was a great success, both for her and her anxious family.
She was charmed by the activities and stimulation.
Her medical needs were monitored weekly (and more frequently when needed.) Her usual routine of little treats was maintained and her hair and nails, always so important to the glamorous lady that she was, were also monitored meticulously.
Because of her progressing dementia, she could not handle incoming calls from members of family and so we had to rely on the staff in Mountbatten to keep us fully informed. No matter how often we phoned, regardless of timing, queries were always addressed with friendliness, good humour and caring comments. This was a great comfort to us as a family.
Reply from Tracey Van Zyl, Customer Relations Manager at Mountbatten Grange

Hi (sister Of Resident) thank you very much for taking the time to leave us feedback.


We are so happy to hear you were happy with your sisters care at Mountbatten Grange. Our team are dedicated to providing a warm, comfortable environment, and we are glad the facilities and activities were up to your and your sisters satisfaction. We aim to create a welcoming space where residents can thrive and enjoy a variety of engaging activities. Thank you you again for trusting us with your sister's care!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G W (Son of Resident) published on 23 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed a care home quite quickly in Windsor for about 3 months. Mountbatten Grange isn't cheap by any means however it's a few notches up in terms of surroundings, decor and furnishings. It's a posh care home without a doubt! All of this is of course a consideration but not anywhere as important
as the personal interaction that my mum would be receiving from the staff. The question is do the carers and staff really care? Well, when my mum finally left Mountbatten Grange there were tears not just from my mum but the staff as well and that tells you all you need to know. The staff are brilliant and they and the home come with a 5-star recommendation from me, no question!
Reply from Tracey Van Zyl, Customer Relations Manager at Mountbatten Grange

Thank you very much for your positive feedback.
We are delighted to hear you and Mum had a good experience with our staff and the care provided. Personal interaction and delivering the highest standard of care are at the heart of what we do and we truly appreciate your recognition. Your feedback means a lot to us and we continue to strive for excellence in every aspect of care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K R (Daughter of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved mum into Mountbatten Grange several weeks ago. It got to a point where she needed 24-hour care. From my first phone call, the whole team have been so supportive. It's a huge decision but the team have always been there to support the family not just Mum. It's a home from home and we know mum
is being well cared for. The residents have so much to keep them occupied and engaged. For any family, it's a huge move but
We can honestly say the Mountbatten Grange family are amazing supportive and understanding of individuals' needs.
Reply from Tracey Van Zyl, Customer Relations Manager at Mountbatten Grange

Thank you very much for taking the time to leave us positive feedback about your experience.
We are so happy to know that Mum engages well with both the residents and the activities on offer at Mountbatten Grange. It's wonderful to see her enjoying her time here, and our team are always committed to creating a warm and welcoming environment for the residents and families. We will continue to encourage and support her. We appreciate your feedback and are grateful for the opportunity to support you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P T (Son of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The full range of emotions are at play in taking, justifying and then living with the decision to move a loved one into a Care Home. Whilst it's a difficult one, knowing that it will never quite be a "Home-from-Home", Mountbatten Grange comes as close as it could possibly get.
It is not just the consistent
level of professionalism demonstrated by all members of staff from receptionist, entertainer, nurse, chef to manager; it is the collective generosity of spirit, kindness and empathy of an entire team that sets it apart.
It feels that you are not just engaging a care home, you are entrusting an extended family.
It is this that makes the decision the right one for me, my family and my parent.
Reply from Tracey Van Zyl, Customer Relations Manager at Mountbatten Grange

Thank you so much for your thoughtful and kind words. We are truly grateful for your feedback and are delighted to hear that you feel the team at Mountbatten Grange has become like an extended family to you. We are dedicated to providing compassionate, professional care with kindness and empathy and it's heartening to know that it has made a positive impact. We appreciate the trust you have placed in us and will continue to provide the highest level of care for your mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A G (Wife of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is a warm and welcoming atmosphere in the home, with attentive and caring staff.
Lovely cafe area for residents and visiting family and friends to use.
Overall we are very satisfied with the care our mum is getting.
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear you are enjoying our cafe area with a variety of fresh cakes, savory snacks and fruit on offer. We're so glad to hear our staff have been attentive and caring. We take pride in providing the best possible care. It's wonderful to know that it's making a difference. We continue to strive to offer exceptional support to all residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dianne S (Friend of Resident) published on 11 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are care homes - and then there is Mountbatten Grange.
Care homes vary considerably in their facilities, location, activities provided and price but the most important thing that they can offer is care in the best sense of the word. Good care is priceless and this is where Mountbatten Grange
scores so highly. The care staff are superb, patient, kind and engage empathically with both residents and their visitors. This extends from the management to all the staff who make everyone so welcome. Hurrah also to the chefs for the mouthwatering cakes and savouries they produce for their cafe every day.
Choosing a care home is a very emotional and difficult choice to make but there is a warmth and sense of camaraderie there that makes you realise that you have made the best choice.
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback. At Mountbatten Grange Care Home we set a high standard for ourselves, so we are delighted to hear that your experience with us has been positive. We are thrilled to hear you're enjoying the food and your loved one is enjoying activities on offer. Our chefs work hard to ensure that every meal is nutritious and delicious, and we're glad it's making a difference. We're glad to hear the range of activities is keeping everyone engaged and entertained. We continue to do our best to provide a wonderful experience to residents, relatives and visitors.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan B (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Mountbatten Grange for 2 weeks respite care while we were away on holiday. Mum had concerns re the bathroom, mainly the shower but she said it was the best, better than her shower at home. The staff are incredible really good with the residents and their visitors. The home is really nicely
decorated. The staff made sure she was included in all the activities on offer. She especially enjoyed the physio sessions and has carried them on now back at home. Also the card games. When it was time for her to leave all the staff available came to say goodbye to her and gave her a lovely send off back home.
Will certainly use this care home again and would recommend to others.
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback about your experience. Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our staff. We do pride ourselves on providing compassionate and dedicated care, and it's wonderful to know the team made a difference with Mum. We have a variety of activities so we are delighted to hear that Mum is continuing with the physio which has proven to be one of the favourite group activities with the residents. Your feedback means the world to us and we are grateful for your support!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo N (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care was given to my 99-year-old father who went in very poorly for two weeks of respite care. He was so well cared for by the manager's team, he was up on his feet and able to walk out to the car. I wouldn't hesitate in recommending this outstanding care home.
Reply from Tracey Van Zyl, Customer Relations Manager at Mountbatten Grange

Thank you for your feedback! We are happy to hear that your father received the best care and support he deserves. It's always our priority to ensure that residents feel comfortable and are well-cared for at Mountbatten Grange. We truly appreciate your trust in us, and if there is anything more we can do, please do not hesitate to let us know. Your feedback means a lot to the team!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Wife of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in Mountbatten Grange for three years. He was very well looked after by all the wonderful staff. He passed away at the end of March. I was told it was not good for me to cut off just like that. I come in twice a week and see all the staff who always make me very welcome and I visit people
that I know.
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave feedback about your experience at Mountbatten Grange. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are very fortunate to have a great team and pride ourselves on delivering the best care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carl G (Grandson of Resident) published on 10 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely, friendly place. I am so grateful for how looked after my nan in her final days. She was always comfortable and loved the surroundings and the farewell she received will always live with me.
Thank you so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Mountbatten Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Mountbatten Grange is calculated as follows: ( (320 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 347 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountbatten Grange is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (99)

Meet the Team (1)

Debbie

Debbie Winwood

Job Title: Home Manager

I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.


My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.


Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.

Frequently Asked Questions about Mountbatten Grange

What types of Care is Mountbatten Grange registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mountbatten Grange have?

There are 72 Single Rooms.

What are the Facilities & Services at Mountbatten Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mountbatten Grange to the centre of Windsor?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mountbatten Grange to verify any information. View our terms and conditions. Mountbatten Grange has an Enhanced Service - more info.