Mountbatten Grange

Helston Lane, Windsor SL4 5GG
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9.9 134 Reviews
  • Mountbatten Grange, Windsor
The dedicated team at Mountbatten Grange care home in Windsor, Berkshire, deliver expert residential, nursing and dementia care on a permanent and respite basis. They also offer compassionate end of life care.

The Windsor care home has a range of luxury amenities including its own café, hair and beauty salon and cinema room. Enjoy delicious food prepared by the chef led kitchen team in the private family dining facility or take in the stunning views of Windsor castle from the communal dining room.

The lifestyle team organises a varied programme of activities and events. Residents also enjoy getting out and about in the home’s minibus. Popular trips include lunch at the local pub, shopping in Windsor or a trip to the Thames.

Mountbatten Grange is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided by Mountbatten Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1999
  • Self-Funded Residential Dementia Care: from £2094
  • Self-Funded Nursing Care: from £2264
  • RESPITE Self-Funded Residential Care: from £2209
  • RESPITE Self-Funded Residential Dementia Care: from £2304
  • RESPITE Self-Funded Nursing Care: from £2474

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mountbatten Grange to find out the exact price for your requirements.

Contact Mountbatten Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Mountbatten Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Debbie Winwood (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Mountbatten Grange Reviews (134)

9.9

Mountbatten Grange has a Review Score of 9.9 (9.896) out of 10, based on 38 reviews in the last 2 years.
Over all time Mountbatten Grange has 134 reviews.

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Reviewer Connection to Mountbatten Grange
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Review from J H (Son of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good all-round experience. All staff, especially the carers, are professional, compassionate and a pleasure to interact with. A clean and safe environment with high-quality food available in a very comfortable dining room. All staff are always ready to help and quick to respond to any emergencies
which may occur.
Reply from Claire Usher, Reviews Team at Mountbatten GrangeThank you for sharing your experience. We’re really glad to hear that you find our staff supportive and the environment comfortable and safe. Knowing that our team’s efforts made a positive difference means a lot to us. We appreciate your kind words and thank you for taking the time to leave this review.
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Review from Paul S (Stepson of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Stepmum has been at Mountbatten Grange for three or so months now. Realising that independent living is not an option any more, moving to the care sector was not without its difficult moments and a major concern for me. After being somewhere else for a while moving here has seen a huge transformation
in her outlook on life which is just incredible and she is now so happy.
I can't fault the communication, care and consideration that has been shown to my Stepmum and to the family. It is truly exemplary. The management and care staff just look after everything and nothing is too much trouble. Mountbatten Grange is just superb.
Reply from Claire Usher, Reviews Team at Mountbatten GrangeThank you so much for sharing this. It means a great deal to hear how much Mountbatten Grange has supported your stepmum and your family. Knowing that she’s happier, more settled, and truly cared for is incredibly uplifting. Your kind words about the team’s compassion and dedication are deeply appreciated — they reflect exactly what we strive for every day. We’re genuinely grateful for your trust and feel privileged to be part of her life and wellbeing
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Review from Elizabeth C (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum had been at Mountbatten Grange for 3 years living with advanced dementia when she passed away this month. The positive leadership at this care home drives a committed and caring team. Mum experienced kindness and compassion from staff at all levels, as did her family. All staff were friendly
and on the whole joyful. The care home was clean, well furnished and bright and airy and there were plenty of activities going on for residents. Her end of life care was handled beautifully and she was treated with dignity and respect. Couldn't ask of more from a care home. Thank you.
Reply from Claire Usher, Reviews Team at Mountbatten GrangeThank you for sharing such a heartfelt message. We’re touched to know your mum felt kindness, dignity, and comfort with us. Your words mean a lot to our team. Sending warm thoughts to you and your family from the whole team at Mountbatten Grange.
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Review from Julie A (Friend of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mountbatten Grange is fabulous on every level. Debbie, Claire and the whole team are all brilliant and make every element of this often painful phase of life, so much more bearable. The level of attention, care and kindness shown by everyone is unmatched. Although everyone is toally professional throughout,
there is a real sense of family and community within Mountbatten Grange. Within hours of introduction, I was greeted by name every time I visited, always offered a coffee and always time for a chat. Everyone was so keen to understand Betty's background and history it was so refreshing.
Being able to relax and know that our loved one was in the best possible hands 24/7 made a huge impact on all of us involved. I would have absolutely no hesitation recommending Mountbatten Grange to everyone and was tempted to book in myself.
Reply from Claire Usher, Reviews Team at Mountbatten GrangeThank you for sharing such kind feedback. We’re really glad to know that Betty, her family and loved ones felt supported and welcomed from the very start. It means a lot to the whole team to hear that their care, kindness, and time made a difference during a challenging period. We truly appreciate your recommendation.
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Review from Serena C (Granddaughter of Resident) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mountbatten Grange put on a lovely spread for my grandma's birthday, the staff went above and beyond to make it a special day! Tania was amazing and many compliments to the catering team who made a fantastic range if sweet treats and savoury treats and the most delicious birthday cake! A lovely staff
member was also on hand to assist my grandma back to her room! Thanks for making it such a special day! As a registered healthcare professional I have had many encounters with care homes and residential facilities, the staff were fantastic and this is certainly a care home I would highly recommend!
Reply from Claire Usher, Reviews Team at Mountbatten GrangeThank you for taking the time to share your thoughtful feedback. We are delighted to hear that your grandma's birthday celebration was such a positive experience. Its's wonderful to know that Tania, our catering team, and the wider staff helped make the day so special. Your kind words are greatly appreciated and will be shared with the team. As a healthcare professional, your recommendation means a great deal to us. We remain committed to providing exceptional care and memorable experiences for all our residents and their families.
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Review from David B (Son of Resident) published on 1 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment your staff reviewed my mothers' situation in hospital, to the moment she was tucked up in bed at the home, everything was carried out in a professional and timely manner. The staff showed empathy and all my questions were answered. My mother currently needs to be hand fed and the staff
are patient and caring.The facilities at the home are amazing and I hope my mother recovers enough to make use of them.
Reply from Claire Usher, Reviews Team at Mountbatten GrangeThank you so much for taking the time to leave such a positive review. It is a pleasure and a privilege to have Mum here with us at Mountbatten Grange. At Mountbatten Grange Care Home - Care UK we do set a high standard for ourselves, so we are very pleased to hear that yours and mum's experience with us has been a positive one. Thank you from the whole Team at Mountbatten Grange.
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Review from Tilly C (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has had a terrible time with hip and pelvic fractures due to falls. She has been treated with great kindness and professionalism since her arrival at Mountbatten Grange. A lovely team of dedicated people who make her comfort and care a priority.
Reply from Claire Usher, Reviews Team at Mountbatten GrangeThank you for sharing your lovely feedback! We’re so pleased to know that your mum is happy and comfortable with us at Mountbatten Grange. Our team works hard to make sure every resident feels cared for and valued, so your words really mean a lot. Sending thanks from everyone here at Mountbatten Grange.
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Review from Carole S (Respite Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am sure that my stay at the home has helped with my recovery and also gave my husband piece of mind because because he knew I was safely being cared for after for after my knee operation and that medication was supervised and that the correct treatment dose given to me even in the middle of of the
night when I was in pain. Lovely's lovely friendly staff who couldn't have done more to welcome my family and and myself during my 2 weeks stay.
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Review from T S (Daughter of Resident) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service we have received from Mountbatten Grange has been exceptional. All staff have been very supportive to my Mum and my family at a very stressful and emotional time. They have made the very difficult decision of putting my Mum into care, worry free and have continued to be extremely supportive
whilst Mum settles in. We can not thank all staff enough for their compassion and understanding. Nothing is a problem and the staff go out of their way to accommodate as much as possible.
Reply from Claire Usher, Reviews Team at Mountbatten GrangeThank you for your kind words. We're so pleased to hear that your experience at Mountbatten Grange has been a positive one during what we know is a very emotional time for your family.
Supporting Mum as she settles in, and being there for you all along the way, is at the heart of what we do. It means a lot to know that our team's care and understanding have helped make this transition a little easier.
Thank you for placing your trust in us.
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Review from W B (Brother of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and accommodating and nothing is too much trouble I am impressed with the care home overall plus the cafe for coffee and cake for visitors is a fantastic idea as you can feel part of the community.
Reply from Claire Usher, Reviews Team at Mountbatten GrangeThank you very much for taking the time to leave us feedback about your experience.

At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Peter P (Husband of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
A short stay for my wife while I was away seemed to work well, and she seemed happy and relaxed when I picked her up.
The management and staff were very welcoming throughout the process, so thanks to all involved.
Reply from Claire Usher, Reviews Team at Mountbatten GrangeThank you very much for taking the time to leave us feedback about your experience. It was a pleasure to have your wife stay with us.

At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

We look forward to seeing you both again very soon.
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Review from B P (Husband of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found the majority of aspects of the home first class.
Reply from Claire Usher, Reviews Team at Mountbatten GrangeThank you very much for taking the time to leave us feedback about your experience.

At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Dena R (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Mountbatten Grange 2 1/2 years ago, and since then her dementia has progressed significantly. A couple of months ago she was moved to the Nursing Dementia floor and, for her own safety, now requires 1-2-1 care. Throughout her residence, she has been treated with such loving care,
that it warms my heart to know she is in the best hands. She is registered blind and so my concern was that she would be left alone to live in a bubble of isolation, but the care staff seem to see who she is inside and often joke with her, so that, in her lucid moments, she smiles and seems happy. I can't ask for any more than that. This atmosphere would not be possible if it were not cascaded down from the management. I am always amazed to note that, as well as being responsible for the day-to -day running of the home, they make it their business to know the condition of each resident and can always tell me how my mother is doing that day. It is without doubt the best care home in our area.
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Review from Jakki S (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad needed some respite care after losing our mum, I can honestly say the staff at Mountbatten have been absolutely fantastic and their care and kindness has helped him get through a difficult time.
It was a great relief to know that dad was being well looked after and had company if and when he wanted.
He
actually extended his stay as he felt so at home.
You can really tell the staff are genuine and they made us and my dad feel so welcome.
if dad ever needs to go into respite again, he would definitely be very happy to go back to Mountbatten Grange.
All the other residents that I spoke to all seemed to be happy and enjoying themselves, it has such a good atmosphere and my initial gut instinct when I was shown round was spot on.
The facilities on each floor are excellent with a lounge, restaurant, cinema room, hairdressers and a coffee lounge which has fresh coffee and cakes and savoury treats that the residents and visitors are encouraged to help themselves to.
Thanks to all the staff
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Review from J L (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot speak highly enough of the care and love that our Mother received in the last five years at Mountbatten Grange Windsor .
Sadly Mum passed this month but the care love and support she and we received was exemplary. Thank you to everyone at Windsor.
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Review from Alison B (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care shown to my mother during her recent stay. The staff are all lovely, very kind and caring. We are made to feel most welcome when we visit, and the other residents all appear to be very happy and content. I wouldn't hesitate to arrange another visit for my mother when
the opportunity arises.
Thank you to everyone.
Reply from Claire Usher, Reviews Team at Mountbatten GrangeThank you very much for taking the time to leave us feedback about your experience.
It was a delight to have mum stay with us and have you as a family visit.
At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Please do stay in touch. We look forward to seeing mum again. Many thanks and best wishes from Claire, Customer Relations Manager and the entire Mountbatten Grange Team
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Review from Kevin H (Son of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the home for over two years. She absolutely loves it there and enjoys the food and the company very much. Her care is very good and she is always appears very happy on my visit. She has been out on many occasions to various places and always enjoys being part of any entertainment
that is laid on for the residents.
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Review from Mark H (Son of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd never had any dealings with any type of care home before my mother was taken into Mountbatten Grange. I have found all the staff to be very welcoming and friendly to all residents and their families, they always greet you with big smiles. And how they remember everyone's name I don't know. I have
found them to be very helpful and ready to answer any questions. The place is always clean and tidy, both the residents rooms and the common areas are all kept spotless.
Reply from Claire Usher, Reviews Team at Mountbatten GrangeThank you very much for taking the time to leave us feedback regarding mum's home, Mountbatten Grange. At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It's a privilege to have mum here with us at Mountbatten Grange. Many thanks, Customer Relations Manager.
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Review from Timothy O (Brother of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The palliative care my sister receives at the care home was absolutely incredible! We could never have imagined such a wonderful experience. The management and staff were absolutely amazing - so polite, considerate, professional, and informative. They went above and beyond to help us cope with the loss
of a loved one, which was a really tough time for us.
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Review from Maggi W (Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was at Mountbatten Grange for one week post hip replacement on crutches. I had a great ground floor bright room giving me access is everything I needed including the garden. The staff were friendly, welcoming, respectful and kind as were the residents. I needed help with a health hitch and the nurses
were helpful and reassuring during the night. The food was good, lots of choice, the sea bass was really good. My family were able to visit and said it had a lovely atmosphere. Nothing was too much trouble and I would certainly recommend MG to anyone in my situation and would go back if I ever needed their services again.
Reply from Chantel Baigent, Reviews Team at Mountbatten GrangeThank you very much for taking the time to leave us feedback about your experience. We really enjoyed having you stay with us and we are really pleased you recovered so quickly. Thank you for the lovely review, from all at Mountbatten Grange Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Mountbatten Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.896 for Mountbatten Grange is calculated as follows: ( (391 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 434 Ratings = 4.896
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountbatten Grange is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Debbie

Debbie Winwood

Job Title: Home Manager

I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.


My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.


Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.

Frequently Asked Questions about Mountbatten Grange

What types of Care is Mountbatten Grange registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mountbatten Grange have?

There are 72 Single Rooms.

What are the Facilities & Services at Mountbatten Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mountbatten Grange to the centre of Windsor?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

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