
I am extremely happy with the care shown to my mother during her recent stayAlison B(Daughter of Resident/Service User)



I am extremely happy with the care shown to my mother during her recent stayAlison B(Daughter of Resident/Service User)



The dedicated team at Mountbatten Grange care home in Windsor, Berkshire, deliver expert residential, nursing and dementia care on a permanent and respite basis. They also offer compassionate end of life care.
The Windsor care home has a range of luxury amenities including its own café, hair and beauty salon and cinema room. Enjoy delicious food prepared by the chef led kitchen team in the private family dining facility or take...
Care Provided by Mountbatten Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Mountbatten Grange for full pricing details and T&Cs.
Contact Mountbatten Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Debbie Winwood(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (72)
Mountbatten Grange Reviews (145)
Mountbatten Grange has a Review Score of 9.9 (9.905) out of 10, based on 46 reviews in the last 2 years.
Over all time Mountbatten Grange has 145 reviews.
Dad stayed at Mountbatten Grange several times for respite care while my mum was away on holiday. Organising his stays was really easy - Claire was very helpful and really supported my mum (and I) through the process. All the staff I met while dad was staying there were professional, kind and caring and the home itself was bright, clean and welcoming. Communication was excellent, with staff calling me if they had any queries or to inform me of anything important. Sadly my dad died while staying there in June, but the team on duty that evening were incredibly supportive to me and my sister when we arrived. They helped us through the next steps, contacted a local funeral director for us and prepared dad to be collected by them. It gave us great comfort to know that he was so well looked after right up to the end of his life and we really appreciated the care and consideration that the staff showed us that evening - it helped to make a difficult situation a little easier. Thank you!
Had an incredible experience, staff were so polite and friendly, you can tell the genuinely care. The food is spectacular. Would 100% recommend to family and friends. After my experience I know that any relative would be able to feel at home.
Every single member of staff I have encountered are extremely professional, kind, caring and considerate. Truly a credit to a very demanding profession.
Thank you so much for your lovely words. We're truly grateful for your feedback and are delighted that you and your family have felt supported throughout your father's journey with us. Your kind comments will mean so much to our team. Thank you for trusting us with your father's care.
Since first visiting the home when I was looking to move dad closer to me Claire has been so supportive. She was so welcoming and positive and after visiting with my brother on a subsequent occasion we were sure this is where we waned dad to be.
Since dad's arrival he has settled in well but what amazes me is how Claire and all the other staff still go the extra mile every day. I often come with my son's and we are all made to feel so welcome, but most importantly I see that dad is in great hands and really cared for. Claire and all the other staff members really make sure you all feel like part of the family and absolutely nothing is too much trouble for them making visits really relaxing, even for the youngsters that visit family.
Thanks so much for making this difficult transition as painless as possible.
Thank you for your wonderful review and for trusting us with your father's care. We're so pleased to hear that he has settled in well and that you and your family always feel welcome at Mountbatten Grange. Knowing that our team has helped make this transition easier means a great deal to us. Thank...
Staff lovely and helpful nice cake and coffee and always friendly
Staff always have time for you and happy to answer question
Mum seems very happy there
Well done all and keep stands up and going in the right direction
Thank you so much for your lovely feedback. We’re delighted to hear that your mum is so happy and that our staff have made such a positive impression. Your kind words mean a great deal to the whole team, and we’ll continue working hard to provide a warm and welcoming environment for everyone.
The office staff are also professional and friendly.
Thank you for taking the time to leave to feedback and such kind words. We’re delighted that you feel your Grandma is happy and well cared for, and that you’ve had such positive experiences with our staff, food, and environment. We’ll be sure to share your lovely feedback with the whole team they’ll really appreciate it.
Hi team, thanks so much for everyone making mum's 85th today so brilliant. She said it was her best birthday ever! The entertainer sang all the classic numbers, and mum loved dancing with everyone, your chef did an amazing birthday cake and all the care team went to such an effort to make her happy and make the day go smoothly. Thanks for painting her nails and getting the birthday cake sorted! Thanks for amazing dancing with the carers and residents! And thank you so much for booking such an excellent singer. A good time was had by mum, so thanks again for making it so memorable and special.
We are delighted to hear your mum had such a special 85th birthday and that she enjoyed every moment. It was a pleasure to celebrate with her, especially seeing her up dancing and enjoying the music. We also really enjoyed seeing her celebrating with her...
We knew Mountbatten was the right choice when mum and dad first visited three years ago. After 7 months they decided to go back home as they felt so much better, having been looked after and relieved of the pressures of looking after the house, but a year later chose to return. As a relative I feel I have a good relationship with the management team at the home and they are always willing to listen to any concerns I do have and answer any queries.
Thank you so much for your lovely feedback. We’re delighted to hear that both your mum and dad feel supported in ways that suit them individually. It’s especially heartwarming to know the small, personal touches mean so much. We truly appreciate your trust and your kind words.
In January we had a lovely lunch for her to celebrate her birthday in the private dining room on the third floor. She was made to feel very special. It has brought into contact with lovely staff, management , residents and residents' families. This makes visiting a pleasure. We are particularly pleased that our children and grandchildren feel welcome to visit.
We’re delighted to hear that your mother-in-law has felt happy, comfortable, and safe with us over the past three years. It’s wonderful to know her birthday celebration was so special and that you feel welcomed by our staff and...
Mountbatten Grange is the perfect location for our elderly relatives. The care given to residents and help provided to family members is exemplary. Particularly during the pre and post moving in period. 4 years in and we are still delighted with our choice.
Thank you so much for this kind and thoughtful review. It truly means a lot to us. We’re delighted to hear that Mountbatten Grange has been the right home for your relatives and that you’ve felt supported not just at the beginning, but throughout the past four years. Thank you for placing your trust in us.
Whilst we are only two weeks in, so much worry and stress has been taken off me and I can sleep at night.. Claire is amazing, explaining everything and continues offering support, not only to mum but also myself, always asking how I am doing and feeling about the move. Debbie is fantastic and I know if there is anything wrong (hasn't been so far) that it will be sorted. Tracey is very helpful and has given assistance completing forms and applied for funding. Thank you Mountbatten Grange you are the best.
Thank you so much for your kind words. We’re delighted that your mum feels happy and cared for, and that the move has been stress-free for you. The whole team are thrilled to know their support has made a difference. It means the world to us to have your trust.
My wife and I have found the management team appoachable and helpful. Majority of the care staff are always friendly and helpful. My daughter whom is the resident has settled in well since she she arrived towards she end of July 2025 appears to be happy with her surroundings.
Thank you for sharing your experience and for trusting us with her care.
Her friends and the rest of my family enjoy visiting her but more importantly, cannot express how grateful we are to now that she is safe and being well looked after.
She moved into the facility having been taken ill and spending several weeks in hospital. Since moving to Mountbatten, the improvements to her health and overall well-being are marked. The daily activities keep her mind sharp and she enjoys the entertainment and pamper days.
I visited a number of places before we settled on Mountbatten and we're all very happy with the decision.
Very good all-round experience. All staff, especially the carers, are professional, compassionate and a pleasure to interact with. A clean and safe environment with high-quality food available in a very comfortable dining room. All staff are always ready to help and quick to respond to any emergencies which may occur.
Thank you for sharing your experience. We’re really glad to hear that you find our staff supportive and the environment comfortable and safe. Knowing that our team’s efforts made a positive difference means a lot to us. We appreciate your kind words and thank you for taking the time to leave this review.
I can't fault the communication, care and consideration that has been shown to my Stepmum and to the family. It is truly exemplary. The management and care staff just look after everything and nothing is too much trouble. Mountbatten Grange is just superb.
Thank you so much for sharing this. It means a great deal to hear how much Mountbatten Grange has supported your stepmum and your family. Knowing that she’s happier, more settled, and truly cared for is incredibly uplifting. Your kind words about the team’s compassion and dedication are deeply...
My Mum had been at Mountbatten Grange for 3 years living with advanced dementia when she passed away this month. The positive leadership at this care home drives a committed and caring team. Mum experienced kindness and compassion from staff at all levels, as did her family. All staff were friendly and on the whole joyful. The care home was clean, well furnished and bright and airy and there were plenty of activities going on for residents. Her end of life care was handled beautifully and she was treated with dignity and respect. Couldn't ask of more from a care home. Thank you.
Thank you for sharing such a heartfelt message. We’re touched to know your mum felt kindness, dignity, and comfort with us. Your words mean a lot to our team. Sending warm thoughts to you and your family from the whole team at Mountbatten Grange.
Being able to relax and know that our loved one was in the best possible hands 24/7 made a huge impact on all of us involved. I would have absolutely no hesitation recommending Mountbatten Grange to everyone and was tempted to book in myself.
Thank you for sharing such kind feedback. We’re really glad to know that Betty, her family and loved ones felt supported and welcomed from the very start. It means a lot to the whole team to hear that their care, kindness, and time made a difference during a challenging period. We truly appreciate your recommendation.
Mountbatten Grange put on a lovely spread for my grandma's birthday, the staff went above and beyond to make it a special day! Tania was amazing and many compliments to the catering team who made a fantastic range if sweet treats and savoury treats and the most delicious birthday cake! A lovely staff member was also on hand to assist my grandma back to her room! Thanks for making it such a special day! As a registered healthcare professional I have had many encounters with care homes and residential facilities, the staff were fantastic and this is certainly a care home I would highly recommend!
Thank you for taking the time to share your thoughtful feedback. We are delighted to hear that your grandma's birthday celebration was such a positive experience. Its's wonderful to know that Tania, our catering team, and the wider staff helped make the day so special. Your kind words are greatly...
From the moment your staff reviewed my mothers' situation in hospital, to the moment she was tucked up in bed at the home, everything was carried out in a professional and timely manner. The staff showed empathy and all my questions were answered. My mother currently needs to be hand fed and the staff are patient and caring.The facilities at the home are amazing and I hope my mother recovers enough to make use of them.
Thank you so much for taking the time to leave such a positive review. It is a pleasure and a privilege to have Mum here with us at Mountbatten Grange. At Mountbatten Grange Care Home - Care UK we do set a high standard for ourselves, so we are very pleased to hear that yours and mum's experience with us has been a positive one. Thank you from the whole Team at Mountbatten Grange.
Our mother has had a terrible time with hip and pelvic fractures due to falls. She has been treated with great kindness and professionalism since her arrival at Mountbatten Grange. A lovely team of dedicated people who make her comfort and care a priority.
Thank you for sharing your lovely feedback! We’re so pleased to know that your mum is happy and comfortable with us at Mountbatten Grange. Our team works hard to make sure every resident feels cared for and valued, so your words really mean a lot. Sending thanks from everyone here at Mountbatten Grange.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Mountbatten Grange.
Accreditations
There are no accreditations posted yet for Mountbatten Grange.
Meet the Team (1)

I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.
My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.
Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.
Frequently Asked Questions about Mountbatten Grange
What types of Care is Mountbatten Grange registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Mountbatten Grange have?
There are 72 Single Rooms.
What are the Facilities & Services at Mountbatten Grange?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Mountbatten Grange to the centre of Windsor?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mountbatten Grange to verify any information. View our terms and conditions. Mountbatten Grange has an Enhanced Service -more info.