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Mountbatten Grange

Helston Lane, Windsor, Berkshire SL4 5GG
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I am extremely happy with the care shown to my mother during her recent stayAlison B(Daughter of Resident/Service User)
Mountbatten Grange, Windsor
Mountbatten Grange, Windsor
Mountbatten Grange, Windsor

The dedicated team at Mountbatten Grange care home in Windsor, Berkshire, deliver expert residential, nursing and dementia care on a permanent and respite basis. They also offer compassionate end of life care.

The Windsor care home has a range of luxury amenities including its own café, hair and beauty salon and cinema room. Enjoy delicious food prepared by the chef led kitchen team in the private family dining facility or take...  

Care Provided by Mountbatten Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,999From £2,248
Residential Dementia CareFrom £2,094From £2,355
Nursing CareFrom £2,264From £2,546
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Mountbatten Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Debbie Winwood(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (72)

Mountbatten Grange Reviews (145)

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9.9

Mountbatten Grange has a Review Score of 9.9 (9.905) out of 10, based on 46 reviews in the last 2 years. Over all time Mountbatten Grange has 145 reviews.

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Showing 145 reviews matching selected criteria
Review from Robert I (Brother of Resident) published on 9 June 2023 Submitted via Website
Overall Experience

Could not fault it, always very friendly and helpful, and look after my sister with great care. The garden is kept very nice. The building kept immaculately clean. The snacks on arrival at the cafe are very nice, a very small problem, sometimes it's hard to find a parking place.

Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange
Hi Robert, thank you very much for taking the time to leave us feedback about your experience. At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Many Thanks, Mountbatten Grange team

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Review from Deborah A (Daughter of Resident) published on 7 June 2023 Submitted via Website
Overall Experience

We can’t fault the service and kindness of everyone at Mountbatten Grange. From the onboarding process to day-to-day care, we have full confidence that our mum is being looked after, kept safe, and cared for with love and kindness. We’ve watched her settle into a routine, enjoying the amazing food and activities that Mountbatten Grange provides. All the staff are lovely, friendly, warm and helpful. We can’t recommend it enough. Thank you for making this experience so positive for both my mum and my family.

Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange
Hi Deborah, thank you very much for taking the time to leave us feedback about your experience.
At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Many thanks, Mountbatten Grange team.

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Review from S P (Daughter of Resident) published on 31 May 2023 Submitted via Website
Overall Experience

I would highly recommend Mountbatten Grange. The rooms and facilities are excellent. The staff were friendly and welcoming. The food was very good with a nice range of choice and it was lovely to be able to have tea or coffee anytime when visiting. The visiting areas were also lovely to have a place to relax outside of the room.

Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us a review about your experience.
At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Many thanks, the Mountbatten Grange team.

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Review from P A (Sister of Resident) published on 21 May 2023 Submitted via Website
Overall Experience

I have been visiting the home for the past year. I cannot compliment the staff highly enough. They go out of their way to make you feel welcome when you visit. They make my sister so happy and look after her well. The home is really clean and the food is excellent. The cakes in the cafe and the coffee makes every visit worthwhile. We couldn’t have chosen a better place to live and we are so happy. Thank you to all the wonderful staff.

Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us a review about your experience.
At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Many thanks, the Mountbatten Grange team.

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Review from Donna N (Granddaughter of Resident) published on 17 May 2023 Submitted via Website
Overall Experience
Nan moved to Mountbatten Grange in May this year and is loving everything going on. From arts and crafts, cooking singing and dancing.

The staff are so helpful and everyone is so kind and caring. There is so much to do. The best move for nan.

Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange
Hi Donna, thank you very much for taking the time to leave us feedback about your experience. At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Many Thanks, Mountbatten Grange team

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Review from M S (Son of Resident) published on 5 May 2023 Submitted via Website
Overall Experience

After some years of caring for my mother at home my sister and I looked at suitable care homes within our vicinity. We were impressed with the facilities and ambience of Mountbatten Grange where she was admitted in December 2022. My mother had the onset of dementia and also a lack of mobility. I was pleased with her room which was very well appointed and in very good decorative order. I was present with her for some hours each day and she was treated with care and compassion by the staff. I would like to thank them all with a special mention to the admissions Manager who was so helpful and reassuring before and during my mothers admission to Mountbatten Grange.

Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us a review about your experience.
At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Many thanks, the Mountbatten Grange team.

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Review from Manuel M (Son of Resident) published on 5 May 2023 Submitted via Website
Overall Experience

My mother had an incident of her own doing last Friday, the 14th of April. I just wanted to compliment three members of staff for their handling of my mother’s case with such care and consideration. They also kept me informed of all developments and outcomes. They were excellent throughout and ensured Mum was safe and happily back in her routine and doing well. So grateful to you and your wonderful colleagues as well.

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Review from Jane C (Daughter of Resident) published on 3 May 2023 Submitted via Website
Overall Experience

The service from start to finish has been amazing. From the initial enquiry, managing the at the time unknown timings of the move from a hospital location to the home itself and then the brilliant service once Dad was in the home for his respite care. It has been a very positive experience with a genuine feeling of care throughout what was a difficult time.

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Review from A M (Daughter of Resident) published on 19 April 2023 Submitted via Website
Overall Experience

My mum spent nine nights in respite care for the first time. She thoroughly enjoyed herself, enjoyed the activities and was up singing and dancing. The staff are amazing, friendly, patient and can’t do enough for everyone. Mum is now part of their family and can’t wait to go back, thank you all so much for caring for my mum, so great to know she was looked after and had a great time, peace of mind for me and my family as well.

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Review from Sonja W (Niece of Resident) published on 12 April 2023 Submitted via Website
Overall Experience
I was made to feel very welcome when I enquired about getting my aunt into Mountbatten Grange. Their customer relations manager explained carefully how the system worked and the financial implications.

My aunt initially came in for respite care but has now decided she feels so comfortable there, she is staying permanently.

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Review from Marilyn C (Wife of Resident) published on 16 March 2023 Submitted via Website
Overall Experience

Since placing my husband into Mountbatten Grange his condition has improved immensely. I felt so guilty having to put him into care but the staff made me feel good and not bad about doing it. The staff are very friendly and caring they all each and everyone have time for each patient as well as their family members.

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Review from Rosalind R (Daughter of Resident) published on 10 February 2023 Submitted via Website
Overall Experience
We had viewed many care homes in the area and Mountbatten Grange Care Home stood out as clearly the best suited to my father's needs. The customer care manager was extremely helpful, understanding and very patient while we considered all our options. All of the staff were extremely welcoming, kind and caring. They were very flexible and responded quickly to any questions or issues we had.
The facilities are excellent, high quality and provide a very comfortable environment. There is also a good range of activities which my father was encouraged to take part in (without being pressured), but was also given space to have his own private time.

We would have no hesitation in recommending this home to anyone.

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Review from Julie B (Daughter of Resident) published on 17 January 2023 Submitted via Website
Overall Experience
I cannot rate Mountbatten Grange high enough! 5+++ stars.
From the moment we viewed the home we knew straight away it was perfect for our mum. Mum moved into Mountbatten Grange in December 2022 and already we can see such a difference in mum. She is so happy and well cared for.
All the staff, carers and nurses understand all my mum's needs as an individual and care for her so well. The facilities are excellent, cinema room, hairdressers, lovely lounge areas for residents to share with their visitors, private dining room and coffee shop. The home is extremely clean, through the communal areas and mum's room which is a very high standard. Having viewed many care homes Mountbatten Grange is definitely number 1 in every aspect.

As a family, it's so reassuring to know mum is so happy and looked after so well. Thank you Mountbatten Grange!

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Review from Diane P (Daughter of Resident) published on 17 January 2023 Submitted via Website
Overall Experience

We have been absolutely delighted with Mount Batten Grange and cannot recommend it highly enough. Their Customer Relation Manager has been outstanding from the very first interaction, helping to support the family and navigate our way around the care system and the transition from hospital back into the community. The facilities are amazing and it really is like being in a 5-star hotel and every member of staff we have interacted with is helpful, patient and kind and we can relax knowing that our mum is being really well cared for. It is obvious that they genuinely care about their residents and their family which is unique.

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Review from Lucy W (Granddaughter of Resident) published on 22 December 2022 Submitted via Website
Overall Experience

This care home has been amazing. My grandma was there for just short of 2 weeks. The staff made her so comfortable along with myself and family. Through 1 of the toughest experiences anyone could go through, losing a loved one, they really did pull out all the stops and become a second family.

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Review from Jo W (Daughter of Resident) published on 22 December 2022 Submitted via Website
Overall Experience

My mum spent her last 2 weeks at Mountbatten grange before sadly passing away. I could not ask for a better, caring environment for her to be in. All the staff go way beyond their duty to look after mum and us as a family. They kept me updated as I live 2 hours away. Would recommend the home to anyone who is looking to put a loved one as they will be so cared for with so much respect. Thank you all so much for making my mum feel so loved.

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Review from M R (Grandson of Resident) published on 7 December 2022 Submitted via Website
Overall Experience
This care home is the best care home I have found, my grandfather has been in four different care homes and Mountbatten Grange Care Home is the best care home I have ever been to.

My grandfather is a totally different man, the care staff and the management team are tip-top, no problem is too big for them, they are the best.

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Review from Jo P (Daughter of Resident) published on 25 November 2022 Submitted via Website
Overall Experience

My mum was in Mountbatten Grange for respite care, and she was made to feel so welcome and treated with love and kindness. Thanks to the staff, the food and the social activities, my mum thrived during her time in the home. The staff are happy to tailor activities to individuals' interests, and that makes such a difference. My family (three young children and a dog) were always made to feel very welcome as visitors, and my children loved coming to visit their nanna there. A really lovely home that I would recommend.

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Review from Christine B (Daughter of Resident) published on 23 November 2022 Submitted via Website
Overall Experience
My sister and I cannot rate this beautiful home highly enough. You enter the building to an oasis of calm and professionalism. Leadership is exceptional, and the staff are warm and friendly, with no questions/queries too much to answer. The care and kindness shown to Mum are just lovely to observe, and the staff go beyond the call of duty to ensure she is safe. Mum, who will be 100 years old in 2023, is cared for and loved by not only her own family, which is so assuring because we recognise that the transition is not always easy.

Facilities are excellent, food choices amazing and rooms spacious and immaculate. Mum's great-granddaughter (5 years old) refers to Mountbatten Grange as GG's hotel! What better recommendation?

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Review from Carl B (Husband of Resident) published on 18 November 2022 Submitted via Postal Card
Overall Experience
Very good, all staff are pleasant and welcoming.

So sad my wife died so early.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (45) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Mountbatten Grange.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Mountbatten Grange.

Meet the Team (1)

Debbie Winwood
Debbie WinwoodJob Title:Home Manager

I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.

My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.

Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.

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