
I am extremely happy with the care shown to my mother during her recent stayAlison B(Daughter of Resident/Service User)



I am extremely happy with the care shown to my mother during her recent stayAlison B(Daughter of Resident/Service User)



The dedicated team at Mountbatten Grange care home in Windsor, Berkshire, deliver expert residential, nursing and dementia care on a permanent and respite basis. They also offer compassionate end of life care.
The Windsor care home has a range of luxury amenities including its own café, hair and beauty salon and cinema room. Enjoy delicious food prepared by the chef led kitchen team in the private family dining facility or take...
Care Provided by Mountbatten Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Mountbatten Grange for full pricing details and T&Cs.
Contact Mountbatten Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Debbie Winwood(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (72)
Mountbatten Grange Reviews (145)
Mountbatten Grange has a Review Score of 9.9 (9.905) out of 10, based on 46 reviews in the last 2 years.
Over all time Mountbatten Grange has 145 reviews.
Could not fault it, always very friendly and helpful, and look after my sister with great care. The garden is kept very nice. The building kept immaculately clean. The snacks on arrival at the cafe are very nice, a very small problem, sometimes it's hard to find a parking place.
Many Thanks, Mountbatten Grange team
We can’t fault the service and kindness of everyone at Mountbatten Grange. From the onboarding process to day-to-day care, we have full confidence that our mum is being looked after, kept safe, and cared for with love and kindness. We’ve watched her settle into a routine, enjoying the amazing food and activities that Mountbatten Grange provides. All the staff are lovely, friendly, warm and helpful. We can’t recommend it enough. Thank you for making this experience so positive for both my mum and my family.
At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, Mountbatten Grange team.
I would highly recommend Mountbatten Grange. The rooms and facilities are excellent. The staff were friendly and welcoming. The food was very good with a nice range of choice and it was lovely to be able to have tea or coffee anytime when visiting. The visiting areas were also lovely to have a place to relax outside of the room.
At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Mountbatten Grange team.
I have been visiting the home for the past year. I cannot compliment the staff highly enough. They go out of their way to make you feel welcome when you visit. They make my sister so happy and look after her well. The home is really clean and the food is excellent. The cakes in the cafe and the coffee makes every visit worthwhile. We couldn’t have chosen a better place to live and we are so happy. Thank you to all the wonderful staff.
At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Mountbatten Grange team.
The staff are so helpful and everyone is so kind and caring. There is so much to do. The best move for nan.
Many Thanks, Mountbatten Grange team
After some years of caring for my mother at home my sister and I looked at suitable care homes within our vicinity. We were impressed with the facilities and ambience of Mountbatten Grange where she was admitted in December 2022. My mother had the onset of dementia and also a lack of mobility. I was pleased with her room which was very well appointed and in very good decorative order. I was present with her for some hours each day and she was treated with care and compassion by the staff. I would like to thank them all with a special mention to the admissions Manager who was so helpful and reassuring before and during my mothers admission to Mountbatten Grange.
At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Mountbatten Grange team.
My mother had an incident of her own doing last Friday, the 14th of April. I just wanted to compliment three members of staff for their handling of my mother’s case with such care and consideration. They also kept me informed of all developments and outcomes. They were excellent throughout and ensured Mum was safe and happily back in her routine and doing well. So grateful to you and your wonderful colleagues as well.
The service from start to finish has been amazing. From the initial enquiry, managing the at the time unknown timings of the move from a hospital location to the home itself and then the brilliant service once Dad was in the home for his respite care. It has been a very positive experience with a genuine feeling of care throughout what was a difficult time.
My mum spent nine nights in respite care for the first time. She thoroughly enjoyed herself, enjoyed the activities and was up singing and dancing. The staff are amazing, friendly, patient and can’t do enough for everyone. Mum is now part of their family and can’t wait to go back, thank you all so much for caring for my mum, so great to know she was looked after and had a great time, peace of mind for me and my family as well.
My aunt initially came in for respite care but has now decided she feels so comfortable there, she is staying permanently.
Since placing my husband into Mountbatten Grange his condition has improved immensely. I felt so guilty having to put him into care but the staff made me feel good and not bad about doing it. The staff are very friendly and caring they all each and everyone have time for each patient as well as their family members.
The facilities are excellent, high quality and provide a very comfortable environment. There is also a good range of activities which my father was encouraged to take part in (without being pressured), but was also given space to have his own private time.
We would have no hesitation in recommending this home to anyone.
From the moment we viewed the home we knew straight away it was perfect for our mum. Mum moved into Mountbatten Grange in December 2022 and already we can see such a difference in mum. She is so happy and well cared for.
All the staff, carers and nurses understand all my mum's needs as an individual and care for her so well. The facilities are excellent, cinema room, hairdressers, lovely lounge areas for residents to share with their visitors, private dining room and coffee shop. The home is extremely clean, through the communal areas and mum's room which is a very high standard. Having viewed many care homes Mountbatten Grange is definitely number 1 in every aspect.
As a family, it's so reassuring to know mum is so happy and looked after so well. Thank you Mountbatten Grange!
We have been absolutely delighted with Mount Batten Grange and cannot recommend it highly enough. Their Customer Relation Manager has been outstanding from the very first interaction, helping to support the family and navigate our way around the care system and the transition from hospital back into the community. The facilities are amazing and it really is like being in a 5-star hotel and every member of staff we have interacted with is helpful, patient and kind and we can relax knowing that our mum is being really well cared for. It is obvious that they genuinely care about their residents and their family which is unique.
This care home has been amazing. My grandma was there for just short of 2 weeks. The staff made her so comfortable along with myself and family. Through 1 of the toughest experiences anyone could go through, losing a loved one, they really did pull out all the stops and become a second family.
My mum spent her last 2 weeks at Mountbatten grange before sadly passing away. I could not ask for a better, caring environment for her to be in. All the staff go way beyond their duty to look after mum and us as a family. They kept me updated as I live 2 hours away. Would recommend the home to anyone who is looking to put a loved one as they will be so cared for with so much respect. Thank you all so much for making my mum feel so loved.
My grandfather is a totally different man, the care staff and the management team are tip-top, no problem is too big for them, they are the best.
My mum was in Mountbatten Grange for respite care, and she was made to feel so welcome and treated with love and kindness. Thanks to the staff, the food and the social activities, my mum thrived during her time in the home. The staff are happy to tailor activities to individuals' interests, and that makes such a difference. My family (three young children and a dog) were always made to feel very welcome as visitors, and my children loved coming to visit their nanna there. A really lovely home that I would recommend.
Facilities are excellent, food choices amazing and rooms spacious and immaculate. Mum's great-granddaughter (5 years old) refers to Mountbatten Grange as GG's hotel! What better recommendation?
So sad my wife died so early.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Mountbatten Grange.
Accreditations
There are no accreditations posted yet for Mountbatten Grange.
Meet the Team (1)

I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.
My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.
Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.
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