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Mountbatten Grange

Helston Lane, Windsor, Berkshire SL4 5GG
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I am extremely happy with the care shown to my mother during her recent stayAlison B(Daughter of Resident/Service User)
Mountbatten Grange, Windsor
Mountbatten Grange, Windsor
Mountbatten Grange, Windsor

The dedicated team at Mountbatten Grange care home in Windsor, Berkshire, deliver expert residential, nursing and dementia care on a permanent and respite basis. They also offer compassionate end of life care.

The Windsor care home has a range of luxury amenities including its own café, hair and beauty salon and cinema room. Enjoy delicious food prepared by the chef led kitchen team in the private family dining facility or take...  

Care Provided by Mountbatten Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,999From £2,248
Residential Dementia CareFrom £2,094From £2,355
Nursing CareFrom £2,264From £2,546
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Mountbatten Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Debbie Winwood(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (72)

Mountbatten Grange Reviews (145)

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9.9

Mountbatten Grange has a Review Score of 9.9 (9.905) out of 10, based on 46 reviews in the last 2 years. Over all time Mountbatten Grange has 145 reviews.

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Review from P R (Resident / Service User) published on 28 October 2022 Submitted via Postal Card
Overall Experience

Taken on a four-day break with my sister and two carers - a wonderful time.

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Review from Michael R (Son of Resident) published on 26 September 2022 Submitted via Website
Overall Experience

Mum joined Mountbatten Grange for respite care and to convalesce after a period in hospital. She was made to feel incredibly welcome from the moment we arrived. The staff are excellent and genuinely caring. Everyone made a point of getting to know her personally, gently introducing her to other residents and helping to allay her initial confusion. She settled quickly and was soon enjoying a great variety of daily activities, including several local trips out and about. Mountbatten Grange is spotlessly clean and well kept which makes for a very pleasant environment in comparison to many care homes. Mum has enjoyed the food and regained weight (intentionally and as recommended!). Personally, I felt enormously relieved to know she was safe and in good hands during her stay. The management team have been highly professional, responsive and flexible for which I am also grateful. Mum leaves healthier and considerably better. A big thank you to you all and an unstinting recommendation from us.

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Review from Kate F (Daughter of Resident) published on 8 September 2022 Submitted via Website
Overall Experience

My stepmum never wanted to leave her home of 54 years but after a serious fall in May, it was clear she was struggling. When I visited her in hospital she said she didn't want to return home as she no longer felt safe. This took me by surprise, but she'd made up her mind. Her twin sister had moved into Mountbatten Grange in January and had frequently told my stepmum how much she was enjoying life at the Grange. Her twin's enthusiasm, improved health and happiness were more than enough to convince my stepmum that she wanted to move. Respite care was quickly arranged and we were greeted at the entrance by her twin and many of the staff. No words can describe the joy and relief she experienced from day one. She speaks highly of the caring staff, loves the food and has plenty to do. Her daily worries have gone because the quality of care is exceptional. There were a few tears early on but, after 3 months, she considers Mountbatten Grange to be her new 'home' in every sense of the word.

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Review from Gail C (Daughter of Resident) published on 25 August 2022 Submitted via Website
Overall Experience

My father stayed for 2 weeks respite care. He was admitted at very short notice for which I was so relieved and grateful. He was really well cared for by the lovely staff and looked like a new man after just 3 days. He had a great time and left much healthier than when he arrived. I always felt he was very safe and that it was the right decision to move him into respite care for 2 weeks. If he needs further care in future we will be back.

My only reason for 4 stars, not 5, is that although the care was excellent he experienced some minor issues with the organisation of clothes washing, podiatry appt etc and I hope to discuss these at the next Mountbatten Grange meeting with families.

Reply from Samantha Debenham, Personal Assistant at Mountbatten Grange

Thank you very much for the wonderful comments and scores for the care we provide here at Mountbatten Grange. We are so pleased that your father enjoyed his stay with us. Your feedback is very important to us and we’re sorry to hear you encountered some minor issues with laundry and appointments....  

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Review from Muriel B (Sister of Resident) published on 24 August 2022 Submitted via Postal Card
Overall Experience

I visit my brother at least twice a week. I have always been impressed with how all staff have treated my brother. We were all very relieved when he was discharged from hospital and came back here. I have no criticism whatsoever about this care home.

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Review from Clare B (Daughter of Resident) published on 9 August 2022 Submitted via Website
Overall Experience

Mum's advanced dementia meant that she could no longer be safely cared for at home as we all had wished. From the first meeting at Mountbatten Grange to the day Mum went to live in the home, we felt happy and relieved that Mum would finally be safe and really well cared for. The process of moving into Mountbatten after all the trauma we had been through has been incredibly easy, from the happy and warm welcome from everyone to the labelling of Mum's clothes and introduction to her rooms. We were so pleased to see that all the staff, from management to the wonderful hands-on caters, everyone knew the residents' names and treats everyone with kindness and dignity, very much a family vibe in the home. Thank you all for this great start to the next part of Mum's journey.

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Review from Nick P (Son of Resident) published on 9 August 2022 Submitted via Website
Overall Experience

Within a few minutes of our initial viewing/meeting at Mountbatten Grange we felt our requirements were fully understood. Never having been through this situation before, we were guided and advised with empathy and expertise. We appointed Mountbatten Grange within an hour. From this point, Mum was assessed by the home staff the next day and moved into her new home within 3 days. The care being provided by the plentiful, always on-hand staff is excellent, attentive and very professional. No request is too much. The bedrooms are very high quality as are the shared areas. Amenities include a coffee lounge, cinema room with a small bar, family lounges with views of Windsor Castle and a hair salon. The outside spaces are well designed and maintained. An excellent experience from the start and ongoing through a difficult time for the family.

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Review from Fiona A (Daughter of Resident) published on 28 June 2022 Submitted via Website
Overall Experience

Mum was in Mountbatten Grange for respite care after a fall at home, initially for 2 weeks, but we extended it for another week as she was enjoying the care and support she was getting. She had a lovely time and is happy to know that she could return if she needs to. The staff were so helpful - Mum came into the home with only a couple of days notice, and everyone was so friendly and caring. Mum thought it was like a 5* hotel! We would highly recommend this care home.

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Review from Tess S (Daughter of Resident) published on 9 June 2022 Submitted via Website
Overall Experience
My father was put in Mountbatten Grange for respite for two weeks.
He had a lovely time and was well cared for.

The staff could not do enough for him and would like to thank one member of staff for all her support.

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Review from Diana S (Niece of Resident) published on 6 June 2022 Submitted via Website
Overall Experience

My elderly uncle was discharged from hospital but needed a week of respite care before returning home. The staff were very efficient, friendly and, more importantly, were able to give us all the information that we needed to make the transition easy for him and ourselves The room was spacious clean and beautifully decorated. The staff dealing with him were excellent and took the time to talk to him. I would highly recommend this care home and wouldn't hesitate to use it again for respite or even full-time care if needed.

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Review from Kathleen T (Daughter of Resident) published on 18 April 2022 Submitted via Website
Overall Experience

Our family finds Mountbatten Grange to be a high-quality care home in a modern and bright building. We very much value the care and support given to our mother and our family. Our mother has been treated with dignity, compassion, kind attention and sensitivity. The staff have been committed to Mum's continuous care in the face of some external difficulties, indeed certain staff have been exemplary. Thank you to everyone at Mountbatten Grange for all that you are doing to ensure comfort and ease at this stage in our mother's life.

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Review from Joanna C (Daughter of Resident) published on 17 March 2022 Submitted via Website
Overall Experience

When you start discussions they will be amazingly helpful, but beware, they oversell everything, the best room on that floor, amazing home-cooked food, blah, blah! The reality is very different, they just tell you what you want to hear. Mum was allocated a room far too small for a wheelchair user. The food is shocking, bland, dry, and totally unappealing. When you raise your concerns, the stock reply is, "well we've never had that issue before". I've never heard so many excuses. Mum fractured her hip whilst at the home and was taken to hospital. No one bothered to ring to see how she was. A really caring approach. I gave two stars because some of the care staff are fantastic, all credit to them, however, the management need to step up and stop making excuses. After serving notice, there was no communication on how and when I should come to remove mum's items, no feedback was requested on how they could improve. Again I was assured that someone had e-mailed me. They hadn't.

Reply from Samantha Debenham, Personal Assistant at Mountbatten Grange

Thank you for your feedback and for the positive scores around the facilities, support, staff and activities we offer at Mountbatten Grange. We are sorry to hear that your experience has not met your expectations and we do take your concerns seriously. Firstly, we like to assure you that all our...  

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Review from Lynda M (Daughter of Resident) published on 18 February 2022 Submitted via Website
Overall Experience
Mountbatton Grange is as near to a home from home as you get, it has a very calm and relaxing feel to it as soon as you walk in, and the rooms are spacious and always immaculate.
The staff are very warm, welcoming, and friendly, and always willing to help with any queries or requests that may arise, and they are very good with my mum, who is always full of praise for them!
The food is amazing, with various choices every day.

I was very worried about the transition in the first instance, as it is such a big change, but my fears were unfounded, and my mum settled in quickly and is quite happy there.

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Review from A J (Son of Resident) published on 17 February 2022 Submitted via Website
Overall Experience

We are very appreciative of the level of care my father receives. The nature of the staff there is always welcoming and friendly and they make a great effort with family as well when we visit.

They have been communicative and efficient in delivering any necessary information relating to my dad’s condition and been understanding and flexible with us as we continue to visit him.

The staff have all gotten to know my dad well and have ensured that he is able to continue partaking in any activities he wishes to do and been willing to help facilitate them.

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Review from Robert J (Resident / Service User) published on 16 February 2022 Submitted via Website
Overall Experience
I am a resident service user with nursing needs and came to Mount Batten Grange in September 2021.
My experience is of an outstandingly high standard of concern for care, safety, warmth, friendly and caring approach to life and lifestyle in all that are here.
I am very content to be here and would not wish to be anywhere else.
My family visit often and frequently comment upon the how pleased they are that I am settled with the service standards and helpfulness, as nothing is too much trouble.
Thank you to everyone who are helping me make this difficult and unsuspecting time in my life as good as it can be.

Thank you very much.

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Review from Jacki M (Friend of Resident) published on 16 February 2022 Submitted via Website
Overall Experience

A friend moved into Mountbatten Grange last summer having had a respite experience. The care and attention was superb and the end-of-life care was fantastic. Staff at all levels are brilliant caring, attentive and professional. I cannot praise Mountbatten Grange enough. My Power of Attorney has instructions to put me here when and if the time comes. Thank you to the manager and team.

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Review from Adrienne F (Daughter of Resident) published on 4 February 2022 Submitted via Website
Overall Experience

I could not recommend Mountbatten Grange more highly. I am a social worker university lecturer with high standards of what care should be. All the staff are clearly trained to a high standard and know how to work with residents showing respect, sensitivity, care and thoughtfulness so each resident can feel special. I have just taken my mum home as she has fully recovered from the trauma of her broken hip but she really wanted to stay! I can’t thank every member of the team for the wonderful care my mum received.

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Review from Gemma R (Power of Attorney of Resident) published on 23 January 2022 Submitted via Website
Overall Experience

I can't thank Mountbatten Grange enough for the wonderful care my friend received, very professional staff, a calm caring environment putting the needs of the individual at the centre of the care. I am so glad we got my friend in Mountbatten Grange as she received a 5 star treatment, all we wanted was for her to be loved and cared for and to not be let down anymore. They provided more than we could of hoped for and communication from staff beginning to end was excellent. The staff were very approachable, looked happy and had such patience for my friend and for me, as her friend, with any questions or worries being put at ease. I honestly feel we would not have found a better place to be.

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Review from Caroline W (Power of Attorney of Resident) published on 17 January 2022 Submitted via Website
Overall Experience
From the first phone call made, to ask about availability, I felt I was going to be able to trust that someone I care very much for would be somewhere safe, with kind, attentive staff.

I called a friend who is familiar with many of the care facilities in our area, and she was able to say without hesitation, that Mountbatten Grange was 'a good one'.

All experiences of contact with Mountbatten Grange are conducted in a way that has made me feel safe and confident that everything is in hand.

My friend visited Mountbatten Grange, and couldn't get over how calm it felt.

The energy of the entire place is of being gently held safe. The beautiful angels (staff) that care so efficiently for everyone, have been observed in what would have been a moment of crisis anywhere else. - But here staff are 'on the ball'. - Some of them quietly slipped away, then when the 'event' was over, they silently dispersed, giving a little nod to the other staff that had remained in place.

Amazing love and care!

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Review from Valerie W (Daughter of Resident) published on 13 January 2022 Submitted via Website
Overall Experience
All the staff are friendly and caring, not only to my dad who is now a resident but also to us, his family. We have had wonderful help from management and cannot thank them enough for getting us through our crisis with kindness and encouragement. We are so grateful.

Dad is very happy, putting weight back on and thriving. His room is lovely. The whole place is lovely. I couldn’t recommend Mountbatten Grange enough. Thank you so much to all the staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (45) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Mountbatten Grange.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Mountbatten Grange.

Meet the Team (1)

Debbie Winwood
Debbie WinwoodJob Title:Home Manager

I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.

My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.

Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mountbatten Grange to verify any information. View our terms and conditions. Mountbatten Grange has an Enhanced Service -more info.