Mountbatten Grange

Helston Lane, Windsor SL4 5GG
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9.9 129 Reviews
  • Mountbatten Grange, Windsor
The dedicated team at Mountbatten Grange care home in Windsor, Berkshire, deliver expert residential, nursing and dementia care on a permanent and respite basis. They also offer compassionate end of life care.

The Windsor care home has a range of luxury amenities including its own café, hair and beauty salon and cinema room. Enjoy delicious food prepared by the chef led kitchen team in the private family dining facility or take in the stunning views of Windsor castle from the communal dining room.

The lifestyle team organises a varied programme of activities and events. Residents also enjoy getting out and about in the home’s minibus. Popular trips include lunch at the local pub, shopping in Windsor or a trip to the Thames.

Mountbatten Grange is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided by Mountbatten Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1999
  • Self-Funded Residential Dementia Care: from £2094
  • Self-Funded Nursing Care: from £2264
  • RESPITE Self-Funded Residential Care: from £2209
  • RESPITE Self-Funded Residential Dementia Care: from £2304
  • RESPITE Self-Funded Nursing Care: from £2474

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mountbatten Grange to find out the exact price for your requirements.

Contact Mountbatten Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Mountbatten Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Debbie Winwood (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Mountbatten Grange Reviews (129)

9.9

Mountbatten Grange has a Review Score of 9.9 (9.893) out of 10, based on 36 reviews in the last 2 years.
Over all time Mountbatten Grange has 129 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mountbatten Grange
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Total of 129, showing 81-100
Review from Adrienne F (Daughter of Resident) published on 4 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not recommend Mountbatten Grange more highly. I am a social worker university lecturer with high standards of what care should be. All the staff are clearly trained to a high standard and know how to work with residents showing respect, sensitivity, care and thoughtfulness so each resident can
feel special. I have just taken my mum home as she has fully recovered from the trauma of her broken hip but she really wanted to stay! I can’t thank every member of the team for the wonderful care my mum received.
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Review from Gemma R (Power of Attorney of Resident) published on 23 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Mountbatten Grange enough for the wonderful care my friend received, very professional staff, a calm caring environment putting the needs of the individual at the centre of the care. I am so glad we got my friend in Mountbatten Grange as she received a 5 star treatment, all we wanted was
for her to be loved and cared for and to not be let down anymore. They provided more than we could of hoped for and communication from staff beginning to end was excellent. The staff were very approachable, looked happy and had such patience for my friend and for me, as her friend, with any questions or worries being put at ease. I honestly feel we would not have found a better place to be.
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Review from Caroline W (Power of Attorney of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first phone call made, to ask about availability, I felt I was going to be able to trust that someone I care very much for would be somewhere safe, with kind, attentive staff.
I called a friend who is familiar with many of the care facilities in our area, and she was able to say without hesitation,
that Mountbatten Grange was 'a good one'.


All experiences of contact with Mountbatten Grange are conducted in a way that has made me feel safe and confident that everything is in hand.
My friend visited Mountbatten Grange, and couldn't get over how calm it felt.


The energy of the entire place is of being gently held safe. The beautiful angels (staff) that care so efficiently for everyone, have been observed in what would have been a moment of crisis anywhere else. - But here staff are 'on the ball'. - Some of them quietly slipped away, then when the 'event' was over, they silently dispersed, giving a little nod to the other staff that had remained in place.
Amazing love and care!

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Review from Valerie W (Daughter of Resident) published on 13 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are friendly and caring, not only to my dad who is now a resident but also to us, his family. We have had wonderful help from management and cannot thank them enough for getting us through our crisis with kindness and encouragement. We are so grateful.
Dad is very happy, putting weight
back on and thriving. His room is lovely. The whole place is lovely. I couldn’t recommend Mountbatten Grange enough. Thank you so much to all the staff.
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Review from Jake H (Son of Resident) published on 30 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From start to finish the manager and the team at Mountbatten Grange were fantastic. Obviously, you think putting your parent's care in the hands of others is going to be a traumatic experience - but the reassurance and empathy the team gave from minute one meant that it was not actually traumatic -
we knew he was in the right place. He certainly left a stronger man than he went in. And a special mention to one member of staff, in particular, who did a great job working with my dad.
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Review from kathleen L (Respite Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was in Mountbatten Grange for two weeks and was treated superbly by everyone.
Would highly recommend to anyone in need of care.
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Review from Pauline B (Daughter of Resident) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident here since June 2021. After a long and hard decision, we looked for a home for him as he has Alzheimer’s and vascular dementia and we no longer could look after him. Mountbatten has been brilliant in settling him in and we have only been in contact with people who care not
only for him but understanding our needs as a family. My dad has settled in well and we wouldn’t hesitate to recommend Mountbatten Grange.
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Review from Pauline F (Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is unique in that is it brilliant in all respect.
Five stars and really more.
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Review from Adam L (Son of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall review is that my mother is very well looked after and top marks to all the staff at Mountbatten Grange as they are all committed to a consistently high level of service with my mothers best interest always as a priority. Would definitely recommend Mountbatten Grange for Dementia/Alzheimers
care.
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Review from G T (Husband of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this quite difficult, my understanding from several sources is that my wife joined Mountbatten Grange in September 2020 and it's for sure she started as a tricky patient. The staff have been remarkable in their tolerance. She has finely settled, it has been 5 months and she now is happy and I
am extremely grateful. I can only guess whether it is better than its competition. I feel lucky.
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Review from Richard L (Husband of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of this home is very pleasing. My wife has been in there for two years now and I can't think of anything I don't like. Everyone there contributes a very professional attitude to looking after the people there, and they also make you very welcome.
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Review from Tanya A (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit after lockdown has reminded me how wonderful the staff are. Everyone here is so caring. I sat in the garden with my mother, enjoying the sunshine and chatting.
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Review from L G (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care Dad receives at Mountbatten. All the staff and office workers are brilliant at what they do! Dad is very settled and happy here. Loves the food. 10/10 for all of you.
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Review from Amanda D (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression is extremely supportive and experienced staff. The facilities seem very good indeed. I feel the staff want the very best for the family members and my mother. They are very informative about my moms day and her well-being. The food looks very tasty and my mom seems to really enjoy it.
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Review from Robin C (Son of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff to be very caring and respectful to both visitors and residents. Although it has been difficult not seeing my mother with the restrictions in place, I feel the staff have done all they can to keep her safe and as happy as possible. I would have no hesitation in recommending
Mountbatten Grange as a care provider.
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Review from Andrew O (Son of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Revolving doors of carers on the dementia floor so no empathy apart from a few focused carers. Shocking Management and communication.


Caring experience for my mother with dementia promised so much but delivered little, especially over the Covid period. My Mum was a resident for 14 months.

Reply from Samantha Debenham, Personal Assistant at Mountbatten Grange
We were very saddened to read this review as we feel it is in no way reflective of the high standards of care, communication, and management at Mountbatten Grange, as evidenced by our Good CQC report…read more
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Review from Bryan R (Husband of Resident) published on 27 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very well run care home with excellent staff.
My wife has received excellent care and likes the carers that look after her.
Her room is comfortable and well equipped for safety and with an ensuite facility.
There is a good programme of activities for the residents.
The meals are excellent. Good
nursing care is provided.
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Review from Bryan C (Son of Resident) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 98-year old mother spent four weeks in respite at Mountbatten Grange having suffered both mentally and physically whilst living independently during lockdown. The care and attention she received during her stay were exemplary with attentive, committed staff in well-designed and attractive facilities.
This included close monitoring of my mother's welfare at all times, prompt attention in the event of any problems, excellent management of her medication and regular efforts to involve her in the activities of the home. I was kept fully informed of my mother's progress throughout her stay and the marked improvement in both her physical and mental state when she left the home is testimony to the efforts of the team.
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Review from L S (Daughter of Resident) published on 19 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very happy with all aspects of Mum's care especially at such a difficult time with Covid 19. We were confident that everything possible was being done to keep her safe.
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Review from M M (Respite Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spent 12 days at this care home in respite care. Due to the virus, I could not join in activities but was isolated in my room. The service I received was very good, I think full residency would be really worth it.
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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Mountbatten Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.893 for Mountbatten Grange is calculated as follows: ( (370 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 412 Ratings = 4.893
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountbatten Grange is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Debbie

Debbie Winwood

Job Title: Home Manager

I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.


My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.


Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.

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