Mountbatten Grange

Facilities are excellent, food choices amazing and rooms spacious and immaculate. Mum's great-granddaughter (5 years old) refers to Mountbatten Grange as GG's hotel! What better recommendation?

So sad my wife died so early.

Taken on a four-day break with my sister and two carers - a wonderful time.

Mum joined Mountbatten Grange for respite care and to convalesce after a period in hospital. She was made to feel incredibly welcome from the moment we arrived. The staff are excellent and genuinely caring. Everyone made a point of getting to know her personally, gently introducing her to other residents and helping to allay her initial confusion. She settled quickly and was soon enjoying a great variety of daily activities, including several local trips out and about. Mountbatten Grange is spotlessly clean and well kept which makes for a very pleasant environment in comparison to many care homes. Mum has enjoyed the food and regained weight (intentionally and as recommended!). Personally, I felt enormously relieved to know she was safe and in good hands during her stay. The management team have been highly professional, responsive and flexible for which I am also grateful. Mum leaves healthier and considerably better. A big thank you to you all and an unstinting recommendation from us.

My stepmum never wanted to leave her home of 54 years but after a serious fall in May, it was clear she was struggling. When I visited her in hospital she said she didn't want to return home as she no longer felt safe. This took me by surprise, but she'd made up her mind. Her twin sister had moved into Mountbatten Grange in January and had frequently told my stepmum how much she was enjoying life at the Grange. Her twin's enthusiasm, improved health and happiness were more than enough to convince my stepmum that she wanted to move. Respite care was quickly arranged and we were greeted at the entrance by her twin and many of the staff. No words can describe the joy and relief she experienced from day one. She speaks highly of the caring staff, loves the food and has plenty to do. Her daily worries have gone because the quality of care is exceptional. There were a few tears early on but, after 3 months, she considers Mountbatten Grange to be her new 'home' in every sense of the word.

My father stayed for 2 weeks respite care. He was admitted at very short notice for which I was so relieved and grateful. He was really well cared for by the lovely staff and looked like a new man after just 3 days. He had a great time and left much healthier than when he arrived. I always felt he was very safe and that it was the right decision to move him into respite care for 2 weeks. If he needs further care in future we will be back.

My only reason for 4 stars, not 5, is that although the care was excellent he experienced some minor issues with the organisation of clothes washing, podiatry appt etc and I hope to discuss these at the next Mountbatten Grange meeting with families.

I visit my brother at least twice a week. I have always been impressed with how all staff have treated my brother. We were all very relieved when he was discharged from hospital and came back here. I have no criticism whatsoever about this care home.

Mum's advanced dementia meant that she could no longer be safely cared for at home as we all had wished. From the first meeting at Mountbatten Grange to the day Mum went to live in the home, we felt happy and relieved that Mum would finally be safe and really well cared for. The process of moving into Mountbatten after all the trauma we had been through has been incredibly easy, from the happy and warm welcome from everyone to the labelling of Mum's clothes and introduction to her rooms. We were so pleased to see that all the staff, from management to the wonderful hands-on caters, everyone knew the residents' names and treats everyone with kindness and dignity, very much a family vibe in the home. Thank you all for this great start to the next part of Mum's journey.

Within a few minutes of our initial viewing/meeting at Mountbatten Grange we felt our requirements were fully understood. Never having been through this situation before, we were guided and advised with empathy and expertise. We appointed Mountbatten Grange within an hour. From this point, Mum was assessed by the home staff the next day and moved into her new home within 3 days. The care being provided by the plentiful, always on-hand staff is excellent, attentive and very professional. No request is too much. The bedrooms are very high quality as are the shared areas. Amenities include a coffee lounge, cinema room with a small bar, family lounges with views of Windsor Castle and a hair salon. The outside spaces are well designed and maintained. An excellent experience from the start and ongoing through a difficult time for the family.

Mum was in Mountbatten Grange for respite care after a fall at home, initially for 2 weeks, but we extended it for another week as she was enjoying the care and support she was getting. She had a lovely time and is happy to know that she could return if she needs to. The staff were so helpful - Mum came into the home with only a couple of days notice, and everyone was so friendly and caring. Mum thought it was like a 5* hotel! We would highly recommend this care home.

The staff could not do enough for him and would like to thank one member of staff for all her support.

My elderly uncle was discharged from hospital but needed a week of respite care before returning home. The staff were very efficient, friendly and, more importantly, were able to give us all the information that we needed to make the transition easy for him and ourselves The room was spacious clean and beautifully decorated. The staff dealing with him were excellent and took the time to talk to him. I would highly recommend this care home and wouldn't hesitate to use it again for respite or even full-time care if needed.

Our family finds Mountbatten Grange to be a high-quality care home in a modern and bright building. We very much value the care and support given to our mother and our family. Our mother has been treated with dignity, compassion, kind attention and sensitivity. The staff have been committed to Mum's continuous care in the face of some external difficulties, indeed certain staff have been exemplary. Thank you to everyone at Mountbatten Grange for all that you are doing to ensure comfort and ease at this stage in our mother's life.

When you start discussions they will be amazingly helpful, but beware, they oversell everything, the best room on that floor, amazing home-cooked food, blah, blah! The reality is very different, they just tell you what you want to hear. Mum was allocated a room far too small for a wheelchair user. The food is shocking, bland, dry, and totally unappealing. When you raise your concerns, the stock reply is, "well we've never had that issue before". I've never heard so many excuses. Mum fractured her hip whilst at the home and was taken to hospital. No one bothered to ring to see how she was. A really caring approach. I gave two stars because some of the care staff are fantastic, all credit to them, however, the management need to step up and stop making excuses. After serving notice, there was no communication on how and when I should come to remove mum's items, no feedback was requested on how they could improve. Again I was assured that someone had e-mailed me. They hadn't.

I was very worried about the transition in the first instance, as it is such a big change, but my fears were unfounded, and my mum settled in quickly and is quite happy there.

We are very appreciative of the level of care my father receives. The nature of the staff there is always welcoming and friendly and they make a great effort with family as well when we visit.

They have been communicative and efficient in delivering any necessary information relating to my dad’s condition and been understanding and flexible with us as we continue to visit him.

The staff have all gotten to know my dad well and have ensured that he is able to continue partaking in any activities he wishes to do and been willing to help facilitate them.

Thank you very much.

A friend moved into Mountbatten Grange last summer having had a respite experience. The care and attention was superb and the end-of-life care was fantastic. Staff at all levels are brilliant caring, attentive and professional. I cannot praise Mountbatten Grange enough. My Power of Attorney has instructions to put me here when and if the time comes. Thank you to the manager and team.

I could not recommend Mountbatten Grange more highly. I am a social worker university lecturer with high standards of what care should be. All the staff are clearly trained to a high standard and know how to work with residents showing respect, sensitivity, care and thoughtfulness so each resident can feel special. I have just taken my mum home as she has fully recovered from the trauma of her broken hip but she really wanted to stay! I can’t thank every member of the team for the wonderful care my mum received.

I can't thank Mountbatten Grange enough for the wonderful care my friend received, very professional staff, a calm caring environment putting the needs of the individual at the centre of the care. I am so glad we got my friend in Mountbatten Grange as she received a 5 star treatment, all we wanted was for her to be loved and cared for and to not be let down anymore. They provided more than we could of hoped for and communication from staff beginning to end was excellent. The staff were very approachable, looked happy and had such patience for my friend and for me, as her friend, with any questions or worries being put at ease. I honestly feel we would not have found a better place to be.