Mountbatten Grange

Helston Lane, Windsor SL4 5GG
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9.9 129 Reviews
  • Mountbatten Grange, Windsor
The dedicated team at Mountbatten Grange care home in Windsor, Berkshire, deliver expert residential, nursing and dementia care on a permanent and respite basis. They also offer compassionate end of life care.

The Windsor care home has a range of luxury amenities including its own café, hair and beauty salon and cinema room. Enjoy delicious food prepared by the chef led kitchen team in the private family dining facility or take in the stunning views of Windsor castle from the communal dining room.

The lifestyle team organises a varied programme of activities and events. Residents also enjoy getting out and about in the home’s minibus. Popular trips include lunch at the local pub, shopping in Windsor or a trip to the Thames.

Mountbatten Grange is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided by Mountbatten Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1999
  • Self-Funded Residential Dementia Care: from £2094
  • Self-Funded Nursing Care: from £2264
  • RESPITE Self-Funded Residential Care: from £2209
  • RESPITE Self-Funded Residential Dementia Care: from £2304
  • RESPITE Self-Funded Nursing Care: from £2474

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mountbatten Grange to find out the exact price for your requirements.

Contact Mountbatten Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Mountbatten Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Debbie Winwood (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Mountbatten Grange Reviews (129)

9.9

Mountbatten Grange has a Review Score of 9.9 (9.893) out of 10, based on 36 reviews in the last 2 years.
Over all time Mountbatten Grange has 129 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mountbatten Grange
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Total of 129, showing 41-60
Review from Molly M (Friend of Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff, always available to help.
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Review from A G (Friend of Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited weekly for several months to my friend and her care and the welcome for visitors is outstanding.
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Review from V T (Daughter of Resident) published on 3 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Yet another successful respite stay at Mountbatten Grange. Mum has dementia and it’s always difficult with new surroundings but the staff here are great and Mum settles in well. The staff are great, friendly and professional. From speaking on the phone to first point of contact with customer care to
meet and greet on arrival. They fill me with confidence that mum will be safe and looked after well for her stay. Would highly recommend anyone using respite care for the first time to choose here and feel confident about the care.
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us feedback about your experience.
At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear…read more
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Review from Jacqueline M (Brother-in-law of Resident) published on 10 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
On all my visits, I have found the home extremely obliging and very caring. Always a pleasure to see happy smiling faces.
Highly recommend you.
Never too much trouble if you have any concerns for your loved one.
The care is second to none.
Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Hi Jacqueline, thank you very much for taking the time to leave us feedback about your experience.
At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves, so we are very…read more
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Review from Robert I (Brother of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not fault it, always very friendly and helpful, and look after my sister with great care. The garden is kept very nice. The building kept immaculately clean. The snacks on arrival at the cafe are very nice, a very small problem, sometimes it's hard to find a parking place.
Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange
Hi Robert, thank you very much for taking the time to leave us feedback about your experience. At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to…read more
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Review from Deborah A (Daughter of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can’t fault the service and kindness of everyone at Mountbatten Grange. From the onboarding process to day-to-day care, we have full confidence that our mum is being looked after, kept safe, and cared for with love and kindness. We’ve watched her settle into a routine, enjoying the amazing food and
activities that Mountbatten Grange provides. All the staff are lovely, friendly, warm and helpful. We can’t recommend it enough. Thank you for making this experience so positive for both my mum and my family.
Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange
Hi Deborah, thank you very much for taking the time to leave us feedback about your experience.
At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your…read more
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Review from S P (Daughter of Resident) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Mountbatten Grange. The rooms and facilities are excellent. The staff were friendly and welcoming. The food was very good with a nice range of choice and it was lovely to be able to have tea or coffee anytime when visiting. The visiting areas were also lovely to have a place
to relax outside of the room.
Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us a review about your experience.
At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience…read more
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Review from P A (Sister of Resident) published on 21 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting the home for the past year. I cannot compliment the staff highly enough. They go out of their way to make you feel welcome when you visit. They make my sister so happy and look after her well. The home is really clean and the food is excellent. The cakes in the cafe and the coffee
makes every visit worthwhile. We couldn’t have chosen a better place to live and we are so happy. Thank you to all the wonderful staff.
Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us a review about your experience.
At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience…read more
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Review from Donna N (Granddaughter of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nan moved to Mountbatten Grange in May this year and is loving everything going on. From arts and crafts, cooking singing and dancing.
The staff are so helpful and everyone is so kind and caring. There is so much to do. The best move for nan.
Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange
Hi Donna, thank you very much for taking the time to leave us feedback about your experience. At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your…read more
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Review from M S (Son of Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
After some years of caring for my mother at home my sister and I looked at suitable care homes within our vicinity. We were impressed with the facilities and ambience of Mountbatten Grange where she was admitted in December 2022. My mother had the onset of dementia and also a lack of mobility. I was
pleased with her room which was very well appointed and in very good decorative order. I was present with her for some hours each day and she was treated with care and compassion by the staff. I would like to thank them all with a special mention to the admissions Manager who was so helpful and reassuring before and during my mothers admission to Mountbatten Grange.
Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us a review about your experience.
At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience…read more
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Review from Manuel M (Son of Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had an incident of her own doing last Friday, the 14th of April. I just wanted to compliment three members of staff for their handling of my mother’s case with such care and consideration. They also kept me informed of all developments and outcomes. They were excellent throughout and ensured
Mum was safe and happily back in her routine and doing well. So grateful to you and your wonderful colleagues as well.
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Review from Jane C (Daughter of Resident) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service from start to finish has been amazing. From the initial enquiry, managing the at the time unknown timings of the move from a hospital location to the home itself and then the brilliant service once Dad was in the home for his respite care. It has been a very positive experience with a genuine
feeling of care throughout what was a difficult time.
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Review from A M (Daughter of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent nine nights in respite care for the first time. She thoroughly enjoyed herself, enjoyed the activities and was up singing and dancing. The staff are amazing, friendly, patient and can’t do enough for everyone. Mum is now part of their family and can’t wait to go back, thank you all so much
for caring for my mum, so great to know she was looked after and had a great time, peace of mind for me and my family as well.
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Review from Sonja W (Niece of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was made to feel very welcome when I enquired about getting my aunt into Mountbatten Grange. Their customer relations manager explained carefully how the system worked and the financial implications.
My aunt initially came in for respite care but has now decided she feels so comfortable there, she
is staying permanently.
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Review from Marilyn C (Wife of Resident) published on 16 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since placing my husband into Mountbatten Grange his condition has improved immensely. I felt so guilty having to put him into care but the staff made me feel good and not bad about doing it. The staff are very friendly and caring they all each and everyone have time for each patient as well as their
family members.
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Review from Rosalind R (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had viewed many care homes in the area and Mountbatten Grange Care Home stood out as clearly the best suited to my father's needs. The customer care manager was extremely helpful, understanding and very patient while we considered all our options. All of the staff were extremely welcoming, kind and
caring. They were very flexible and responded quickly to any questions or issues we had.
The facilities are excellent, high quality and provide a very comfortable environment. There is also a good range of activities which my father was encouraged to take part in (without being pressured), but was also given space to have his own private time.
We would have no hesitation in recommending this home to anyone.
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Review from Julie B (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate Mountbatten Grange high enough! 5+++ stars.
From the moment we viewed the home we knew straight away it was perfect for our mum. Mum moved into Mountbatten Grange in December 2022 and already we can see such a difference in mum. She is so happy and well cared for.
All the staff, carers
and nurses understand all my mum's needs as an individual and care for her so well. The facilities are excellent, cinema room, hairdressers, lovely lounge areas for residents to share with their visitors, private dining room and coffee shop. The home is extremely clean, through the communal areas and mum's room which is a very high standard. Having viewed many care homes Mountbatten Grange is definitely number 1 in every aspect.
As a family, it's so reassuring to know mum is so happy and looked after so well. Thank you Mountbatten Grange!
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Review from Diane P (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been absolutely delighted with Mount Batten Grange and cannot recommend it highly enough. Their Customer Relation Manager has been outstanding from the very first interaction, helping to support the family and navigate our way around the care system and the transition from hospital back into
the community. The facilities are amazing and it really is like being in a 5-star hotel and every member of staff we have interacted with is helpful, patient and kind and we can relax knowing that our mum is being really well cared for. It is obvious that they genuinely care about their residents and their family which is unique.
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Review from Lucy W (Granddaughter of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has been amazing. My grandma was there for just short of 2 weeks. The staff made her so comfortable along with myself and family. Through 1 of the toughest experiences anyone could go through, losing a loved one, they really did pull out all the stops and become a second family.
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Review from Jo W (Daughter of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent her last 2 weeks at Mountbatten grange before sadly passing away. I could not ask for a better, caring environment for her to be in. All the staff go way beyond their duty to look after mum and us as a family. They kept me updated as I live 2 hours away. Would recommend the home to anyone
who is looking to put a loved one as they will be so cared for with so much respect. Thank you all so much for making my mum feel so loved.
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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Mountbatten Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.893 for Mountbatten Grange is calculated as follows: ( (370 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 412 Ratings = 4.893
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountbatten Grange is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Debbie

Debbie Winwood

Job Title: Home Manager

I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.


My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.


Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mountbatten Grange to verify any information. View our terms and conditions. Mountbatten Grange has an Enhanced Service - more info.