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Mountbatten Grange

Helston Lane, Windsor, Berkshire SL4 5GG
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I am extremely happy with the care shown to my mother during her recent stayAlison B(Daughter of Resident/Service User)
Mountbatten Grange, Windsor
Mountbatten Grange, Windsor
Mountbatten Grange, Windsor

The dedicated team at Mountbatten Grange care home in Windsor, Berkshire, deliver expert residential, nursing and dementia care on a permanent and respite basis. They also offer compassionate end of life care.

The Windsor care home has a range of luxury amenities including its own café, hair and beauty salon and cinema room. Enjoy delicious food prepared by the chef led kitchen team in the private family dining facility or take...  

Care Provided by Mountbatten Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,999From £2,248
Residential Dementia CareFrom £2,094From £2,355
Nursing CareFrom £2,264From £2,546
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Mountbatten Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Debbie Winwood(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (72)

Mountbatten Grange Reviews (145)

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9.9

Mountbatten Grange has a Review Score of 9.9 (9.905) out of 10, based on 46 reviews in the last 2 years. Over all time Mountbatten Grange has 145 reviews.

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Review from A G (Wife of Resident) published on 15 January 2025 Submitted via Website
Overall Experience
There is a warm and welcoming atmosphere in the home, with attentive and caring staff.
Lovely cafe area for residents and visiting family and friends to use.

Overall we are very satisfied with the care our mum is getting.

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear you are enjoying our cafe area with a variety of fresh cakes, savory snacks and fruit on offer. We're so glad to hear our staff have been attentive and caring. We take pride in providing the...  

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Review from Dianne S (Friend of Resident) published on 11 January 2025 Submitted via Website
Overall Experience
There are care homes - and then there is Mountbatten Grange.
Care homes vary considerably in their facilities, location, activities provided and price but the most important thing that they can offer is care in the best sense of the word. Good care is priceless and this is where Mountbatten Grange scores so highly. The care staff are superb, patient, kind and engage empathically with both residents and their visitors. This extends from the management to all the staff who make everyone so welcome. Hurrah also to the chefs for the mouthwatering cakes and savouries they produce for their cafe every day.

Choosing a care home is a very emotional and difficult choice to make but there is a warmth and sense of camaraderie there that makes you realise that you have made the best choice.

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback. At Mountbatten Grange Care Home we set a high standard for ourselves, so we are delighted to hear that your experience with us has been positive. We are thrilled to hear you're enjoying the food and your loved one is enjoying activities...  

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Review from Susan B (Daughter of Resident) published on 8 January 2025 Submitted via Website
Overall Experience
Mum came to Mountbatten Grange for 2 weeks respite care while we were away on holiday. Mum had concerns re the bathroom, mainly the shower but she said it was the best, better than her shower at home. The staff are incredible really good with the residents and their visitors. The home is really nicely decorated. The staff made sure she was included in all the activities on offer. She especially enjoyed the physio sessions and has carried them on now back at home. Also the card games. When it was time for her to leave all the staff available came to say goodbye to her and gave her a lovely send off back home.

Will certainly use this care home again and would recommend to others.

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback about your experience. Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our staff. We do pride ourselves on providing compassionate and dedicated care, and it's wonderful to...  

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Review from Jo N (Daughter of Resident) published on 2 January 2025 Submitted via Website
Overall Experience

Excellent care was given to my 99-year-old father who went in very poorly for two weeks of respite care. He was so well cared for by the manager's team, he was up on his feet and able to walk out to the car. I wouldn't hesitate in recommending this outstanding care home.

Reply from Tracey Van Zyl, Customer Relations Manager at Mountbatten Grange

Thank you for your feedback! We are happy to hear that your father received the best care and support he deserves. It's always our priority to ensure that residents feel comfortable and are well-cared for at Mountbatten Grange. We truly appreciate your trust in us, and if there is anything more we can do, please do not hesitate to let us know. Your feedback means a lot to the team!

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Review from J B (Wife of Resident) published on 20 November 2024 Submitted via Postal Card
Overall Experience

My husband was in Mountbatten Grange for three years. He was very well looked after by all the wonderful staff. He passed away at the end of March. I was told it was not good for me to cut off just like that. I come in twice a week and see all the staff who always make me very welcome and I visit people that I know.

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave feedback about your experience at Mountbatten Grange. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are very fortunate to have a great team and pride ourselves on delivering the best care.

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Review from Carl G (Grandson of Resident) published on 10 August 2024 Submitted via Website
Overall Experience
Such a lovely, friendly place. I am so grateful for how looked after my nan in her final days. She was always comfortable and loved the surroundings and the farewell she received will always live with me.

Thank you so much.

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Review from J W (Son of Resident) published on 24 June 2024 Submitted via Website
Overall Experience
My dad became a resident at Mountbatten Grange in April and has settled really well. His health has improved, he has gained weight and his anxiety levels have visibly decreased. He has spoken very positively about his care, including the activities laid on and the food.

All of the staff have been friendly and welcoming and are always willing to give us feedback.

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback about your experience. At Mountbatten Grange Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from S M (Son of Resident) published on 17 June 2024 Submitted via Website
Overall Experience

A few years ago I spent countless hours looking for the right care home. I visited about 20. Mountbatten Grange was head and shoulders above anywhere I visited. My mother has been there for a few years and they have always gone above and beyond. She is treated well and the entire staff genuinely care about her wellbeing.

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Hi S M (Son Of Resident) thank you very much for taking the time to leave us feedback about your experience. At Mountbatten Grange Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from J C (Son of Resident) published on 21 May 2024 Submitted via Website
Overall Experience

My now 94-year-old mother has spent the past 21 months at Mountbatten Grange, she became a resident after a number of dislocations to her hip and the onset of vascular dementia. She arrived in a leg splint however after 6 months of dedicated care by the fantastic staff and one-on-one attention by the attending physiotherapist her splint was finally removed and her capability to walk with her walker unaided was achieved and maintained. My mother is adored by the staff, her character enjoyed and encouraged, more so now that the dementia is progressively having its impact. It is without doubt the best facility any son could wish for his mother approaching her final years. It is unquestionably 5-star in every single aspect of its being.

Reply from Leahanne Wilkinson, Reviews Team at Mountbatten Grange

Hello J C (Son of Resident) thank you very much for taking the time to leave us positive feedback about your experience at Mountbatten Grange. The physiotherapist is an additional complementary service that adds to the high standards the team at Mountbatten Grange strive for. It is wonderful to...  

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Review from Andrew P (Son of Resident) published on 11 April 2024 Submitted via Website
Overall Experience

My mother has been at Mountbatten Grange for about a year and her health and general well-being have really improved more than I could ever have hoped. I am amazed at the care and concern the staff have all shown and how warm the atmosphere is - there always seems to be something happening in the way of an activity, a group event or a hair appointment, so that life is made as pleasant as possible and her immobility is offset as well as it possibly could be. There are regular physio sessions and a sense of medical attention given unobtrusively. Her mental state is so much better I think than it was before she moved here, as she has lots of interaction with people and carers are always popping in for a quick chat. It has been quite an eye-opener for me as I had assumed a care home would not be quite like this, but the staff are really bringing off a small miracle in what they provide here. The food is also excellent!

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Hi and thank you very much for taking the time to leave us feedback about your experience. At Mountbatten Grange Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Brian R (Son of Resident) published on 14 March 2024 Submitted via Website
Overall Experience
My father became a resident in Mountbatten Grange in late January 2024. Immediately my sister and I were pleased with the care and attention given by all members of staff. My father has remarked on numerous occasions how wonderful the staff are. He has become involved in twice-weekly exercise activities which have helped his mobility. Having lived on his own for a great number of years when he could go days without speaking to anyone other than on the phone, he has now has daily contact with staff and fellow residents and this can only be good for his mental welfare.

When my wife and I visit him we are always made welcome, invited to have a coffee and some pastries. We also get an honest feedback on how my father is doing. Overall we are very pleased with treatment and friendship and care.

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Hi BR (son Of Resident) thank you very much for taking the time to leave us feedback about your experience.At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Robin W (Son of Resident) published on 13 December 2023 Submitted via Website
Overall Experience
Consistent, caring staff looking after father. All staff have a “very can-do attitude” in their approach to their jobs.
From the manager downward, the resident is always at the forefront of their minds when making decisions regarding their welfare and safety.

Well done, all.

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Review from Anita G (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card
Overall Experience
My mother was at Mountbatten Grange for end-of-life care, and I cannot praise the staff enough. Although this nursing home is an amazing facility, it is the generous, kind nature of the staff that makes it superb. Not only do they care for the residents, they care for the family and friends of the residents compassionately - this is what sets them apart. From the initial contact with two wonderful ladies to the receptionists, catering, cleaning and nursing staff, this is a working family who work seamlessly day and night, and nothing is too much bother. Small touches made a difference - a radio and a fluffy duvet. I cannot express my thanks enough to all the staff for making my mother's last couple of weeks so peaceful and caring.

Thank you from my heart.

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Review from C G (Daughter of Resident) published on 9 November 2023 Submitted via Website
Overall Experience

The very first time I visited Mountbatten Grange Care Home I knew that my mum would feel comfortable living here. The ambience, decor and facilities make you feel like you’re in a beautiful hotel and the staff are all extremely friendly and helpful. The manager is so accommodating and helpful to ensure Mum has her every need taken care of. One member of staff, in particular, also has been really helpful at all times with the administration and other questions I have as well. The activities are so varied and in the space of just over a month, Mum has joined in so many things she would never have experienced at home, like painting, making things, zumba, puzzles, singing, jigsaws and pumpkins for Halloween. The activities staff and the other caters all help to make this time fun with her. The team on floor 3 are all so friendly and caring too. Best decision I had to make for my mum's care.

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us feedback about your experience.

At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves so we are very pleased to hear that your experience with us has been a positive one.

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Review from Anthony M (Husband of Resident) published on 20 September 2023 Submitted via Website
Overall Experience

After having visited and researched many local homes we moved my wife (who suffers from Lewy Body Dementia) into Mountbatten Grange in October last year. This is always a very difficult decision but, from the start, the staff made every effort to get to know her and to welcome and settle her in. A few months in, she is indeed settled and content. These things take time - and the team working with my wife and our family knew that and have been patient, friendly and attentive throughout. We are very grateful to the staff and to other residents and their families for their care and attention. Mountbatten Grange now feel like family.

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Review from Elizabeth R (Friend of Resident) published on 9 August 2023 Submitted via Postal Card
Overall Experience

My visits have shown a very comfortable residence with very friendly and caring staff. Other residents also seem very comfortable.

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Review from Molly M (Friend of Resident) published on 9 August 2023 Submitted via Postal Card
Overall Experience

Very caring staff, always available to help.

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Review from A G (Friend of Resident) published on 9 August 2023 Submitted via Postal Card
Overall Experience

I have visited weekly for several months to my friend and her care and the welcome for visitors is outstanding.

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Review from V T (Daughter of Resident) published on 3 August 2023 Submitted via Website
Overall Experience

Yet another successful respite stay at Mountbatten Grange. Mum has dementia and it’s always difficult with new surroundings but the staff here are great and Mum settles in well. The staff are great, friendly and professional. From speaking on the phone to first point of contact with customer care to meet and greet on arrival. They fill me with confidence that mum will be safe and looked after well for her stay. Would highly recommend anyone using respite care for the first time to choose here and feel confident about the care.

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us feedback about your experience.

At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Review from Jacqueline M (Brother-in-law of Resident) published on 10 June 2023 Submitted via Website
Overall Experience
On all my visits, I have found the home extremely obliging and very caring. Always a pleasure to see happy smiling faces.
Highly recommend you.
Never too much trouble if you have any concerns for your loved one.

The care is second to none.

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Hi Jacqueline, thank you very much for taking the time to leave us feedback about your experience.

At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (45) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Mountbatten Grange.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Mountbatten Grange.

Meet the Team (1)

Debbie Winwood
Debbie WinwoodJob Title:Home Manager

I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.

My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.

Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.

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