Mountbatten Grange

We can honestly say the Mountbatten Grange family are amazing supportive and understanding of individuals' needs.

It is this that makes the decision the right one for me, my family and my parent.

Overall we are very satisfied with the care our mum is getting.

Choosing a care home is a very emotional and difficult choice to make but there is a warmth and sense of camaraderie there that makes you realise that you have made the best choice.

Will certainly use this care home again and would recommend to others.

Excellent care was given to my 99-year-old father who went in very poorly for two weeks of respite care. He was so well cared for by the manager's team, he was up on his feet and able to walk out to the car. I wouldn't hesitate in recommending this outstanding care home.

My husband was in Mountbatten Grange for three years. He was very well looked after by all the wonderful staff. He passed away at the end of March. I was told it was not good for me to cut off just like that. I come in twice a week and see all the staff who always make me very welcome and I visit people that I know.

Thank you so much.

All of the staff have been friendly and welcoming and are always willing to give us feedback.

A few years ago I spent countless hours looking for the right care home. I visited about 20. Mountbatten Grange was head and shoulders above anywhere I visited. My mother has been there for a few years and they have always gone above and beyond. She is treated well and the entire staff genuinely care about her wellbeing.

My now 94-year-old mother has spent the past 21 months at Mountbatten Grange, she became a resident after a number of dislocations to her hip and the onset of vascular dementia. She arrived in a leg splint however after 6 months of dedicated care by the fantastic staff and one-on-one attention by the attending physiotherapist her splint was finally removed and her capability to walk with her walker unaided was achieved and maintained. My mother is adored by the staff, her character enjoyed and encouraged, more so now that the dementia is progressively having its impact. It is without doubt the best facility any son could wish for his mother approaching her final years. It is unquestionably 5-star in every single aspect of its being.

My mother has been at Mountbatten Grange for about a year and her health and general well-being have really improved more than I could ever have hoped. I am amazed at the care and concern the staff have all shown and how warm the atmosphere is - there always seems to be something happening in the way of an activity, a group event or a hair appointment, so that life is made as pleasant as possible and her immobility is offset as well as it possibly could be. There are regular physio sessions and a sense of medical attention given unobtrusively. Her mental state is so much better I think than it was before she moved here, as she has lots of interaction with people and carers are always popping in for a quick chat. It has been quite an eye-opener for me as I had assumed a care home would not be quite like this, but the staff are really bringing off a small miracle in what they provide here. The food is also excellent!

When my wife and I visit him we are always made welcome, invited to have a coffee and some pastries. We also get an honest feedback on how my father is doing. Overall we are very pleased with treatment and friendship and care.

Well done, all.

Thank you from my heart.

The very first time I visited Mountbatten Grange Care Home I knew that my mum would feel comfortable living here. The ambience, decor and facilities make you feel like you’re in a beautiful hotel and the staff are all extremely friendly and helpful. The manager is so accommodating and helpful to ensure Mum has her every need taken care of. One member of staff, in particular, also has been really helpful at all times with the administration and other questions I have as well. The activities are so varied and in the space of just over a month, Mum has joined in so many things she would never have experienced at home, like painting, making things, zumba, puzzles, singing, jigsaws and pumpkins for Halloween. The activities staff and the other caters all help to make this time fun with her. The team on floor 3 are all so friendly and caring too. Best decision I had to make for my mum's care.

After having visited and researched many local homes we moved my wife (who suffers from Lewy Body Dementia) into Mountbatten Grange in October last year. This is always a very difficult decision but, from the start, the staff made every effort to get to know her and to welcome and settle her in. A few months in, she is indeed settled and content. These things take time - and the team working with my wife and our family knew that and have been patient, friendly and attentive throughout. We are very grateful to the staff and to other residents and their families for their care and attention. Mountbatten Grange now feel like family.

My visits have shown a very comfortable residence with very friendly and caring staff. Other residents also seem very comfortable.

Very caring staff, always available to help.

I have visited weekly for several months to my friend and her care and the welcome for visitors is outstanding.