
The residents are looked after by wonderful staff who are so patient and caringLinda J(Wife of Resident/Service User)



The residents are looked after by wonderful staff who are so patient and caringLinda J(Wife of Resident/Service User)



The dedicated team at Mountbatten Grange care home in Windsor, Berkshire, deliver expert residential, nursing and dementia care on a permanent and respite basis. They also offer compassionate end of life care.
The Windsor care home has a range of luxury amenities including its own café, hair and beauty salon and cinema room. Enjoy delicious food prepared by the chef led kitchen team in the private family dining facility or take...
Care Provided by Mountbatten Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Mountbatten Grange for full pricing details and T&Cs.
Contact Mountbatten Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Debbie Winwood (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (72)
Mountbatten Grange Reviews (147)
Mountbatten Grange has a Review Score of 9.9 (9.907) out of 10, based on 47 reviews in the last 2 years.
Over all time Mountbatten Grange has 147 reviews.
I called a friend who is familiar with many of the care facilities in our area, and she was able to say without hesitation, that Mountbatten Grange was 'a good one'.
All experiences of contact with Mountbatten Grange are conducted in a way that has made me feel safe and confident that everything is in hand.My friend visited Mountbatten Grange, and couldn't get over how calm it felt.
The energy of the entire place is of being gently held safe. The beautiful angels (staff) that care so efficiently for everyone, have been observed in what would have been a moment of crisis anywhere else. - But here staff are 'on the ball'. - Some of them quietly slipped away, then when the 'event' was over, they silently dispersed, giving a little nod to the other staff that had remained in place.Amazing love and care!
Dad is very happy, putting weight back on and thriving. His room is lovely. The whole place is lovely. I couldn’t recommend Mountbatten Grange enough. Thank you so much to all the staff.
From start to finish the manager and the team at Mountbatten Grange were fantastic. Obviously, you think putting your parent's care in the hands of others is going to be a traumatic experience - but the reassurance and empathy the team gave from minute one meant that it was not actually traumatic - we knew he was in the right place. He certainly left a stronger man than he went in. And a special mention to one member of staff, in particular, who did a great job working with my dad.
Would highly recommend to anyone in need of care.
My dad has been a resident here since June 2021. After a long and hard decision, we looked for a home for him as he has Alzheimer’s and vascular dementia and we no longer could look after him. Mountbatten has been brilliant in settling him in and we have only been in contact with people who care not only for him but understanding our needs as a family. My dad has settled in well and we wouldn’t hesitate to recommend Mountbatten Grange.
Five stars and really more.
The overall review is that my mother is very well looked after and top marks to all the staff at Mountbatten Grange as they are all committed to a consistently high level of service with my mothers best interest always as a priority. Would definitely recommend Mountbatten Grange for Dementia/Alzheimers care.
I find this quite difficult, my understanding from several sources is that my wife joined Mountbatten Grange in September 2020 and it's for sure she started as a tricky patient. The staff have been remarkable in their tolerance. She has finely settled, it has been 5 months and she now is happy and I am extremely grateful. I can only guess whether it is better than its competition. I feel lucky.
My experience of this home is very pleasing. My wife has been in there for two years now and I can't think of anything I don't like. Everyone there contributes a very professional attitude to looking after the people there, and they also make you very welcome.
My first visit after lockdown has reminded me how wonderful the staff are. Everyone here is so caring. I sat in the garden with my mother, enjoying the sunshine and chatting.
Very satisfied with the care Dad receives at Mountbatten. All the staff and office workers are brilliant at what they do! Dad is very settled and happy here. Loves the food. 10/10 for all of you.
First impression is extremely supportive and experienced staff. The facilities seem very good indeed. I feel the staff want the very best for the family members and my mother. They are very informative about my moms day and her well-being. The food looks very tasty and my mom seems to really enjoy it.
I have always found the staff to be very caring and respectful to both visitors and residents. Although it has been difficult not seeing my mother with the restrictions in place, I feel the staff have done all they can to keep her safe and as happy as possible. I would have no hesitation in recommending Mountbatten Grange as a care provider.
Revolving doors of carers on the dementia floor so no empathy apart from a few focused carers. Shocking Management and communication.
Caring experience for my mother with dementia promised so much but delivered little, especially over the Covid period. My Mum was a resident for 14 months.
We were very saddened to read this review as we feel it is in no way reflective of the high standards of care, communication, and management at Mountbatten Grange, as evidenced by our Good CQC report and testimonials from other residents in the home and their loved ones. In regards to the care...
My wife has received excellent care and likes the carers that look after her.
Her room is comfortable and well equipped for safety and with an ensuite facility.
There is a good programme of activities for the residents.
The meals are excellent. Good nursing care is provided.
My 98-year old mother spent four weeks in respite at Mountbatten Grange having suffered both mentally and physically whilst living independently during lockdown. The care and attention she received during her stay were exemplary with attentive, committed staff in well-designed and attractive facilities. This included close monitoring of my mother's welfare at all times, prompt attention in the event of any problems, excellent management of her medication and regular efforts to involve her in the activities of the home. I was kept fully informed of my mother's progress throughout her stay and the marked improvement in both her physical and mental state when she left the home is testimony to the efforts of the team.
We were very happy with all aspects of Mum's care especially at such a difficult time with Covid 19. We were confident that everything possible was being done to keep her safe.
I spent 12 days at this care home in respite care. Due to the virus, I could not join in activities but was isolated in my room. The service I received was very good, I think full residency would be really worth it.
Been involved with the home just on a year. The home has excellent facilities and pretty modern. The staff are friendly and take good care of all the residents. The residents are all happy to be there and feel comfortable. Facilities are fantastic and visitors are always welcomed. Overall communications are very good. Keep up the good work.
Our first experience in respite care and we've clearly started with a winner! From my initial contact all the staff have been warm, kind, knowledgeable and smiley. I had no hesitation leaving Mum in their care, she settled in very happily and very quickly. We're both looking forward to her next stay there. Exceptional!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (41) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Mountbatten Grange.
Accreditations
There are no accreditations posted yet for Mountbatten Grange.
Meet the Team (1)

I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.
My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.
Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mountbatten Grange to verify any information. View our terms and conditions. Mountbatten Grange has an Enhanced Service -more info.