Westhill Park

Dad was in the care home for just a few weeks. The staff that cared for my father-in-law were great. Helpful and kind. After his death, no one has been in contact with us. The day we emptied his room the senior staff didn't try to speak to us. When we left they had all left the front entrance and we had to look for someone to let us out. We found this very disappointing.

Wish I had found this home sooner.

The staff and management are the best! This home was actually recommended to me by paramedics and I could not be more grateful to them. I have peace of mind knowing my precious Dad is in the best place. Thank you Westhill Park.

Residents well looked after with caring and friendly staff. Plenty of social activities, entertainment and outings. Would recommend Westhill Park Care Home. Parent has been here for 3 years and have been kept fully informed of her ongoing care.

Very impressed with the staff and the service, happy with the care my mum receives. Mum is very happy since moving into the care home.

Thank you.

Attended on 06/05/2023 to enjoy the coronation celebrations with my aunt. Had a wonderful afternoon and it was a pleasure to see her having such a good time. Full marks for all the effort taken by all the staff to bring about such an enjoyable time.

I visit my auntie regularly and I'm very impressed with the home, staff and facilities. It's very clear no expense is spared with it comes down to entertainment, activities and facilities and members of staff too. there always seems to be plenty of staff. I wish all care homes were like this, not just the ones that most people could not afford.

I’m so pleased with Westhill Park and all the staff. As my mother has deteriorated the care given has been excellent. Every effort is being made to make her life as normal as possible and include her in the activities that she is able to do. Most of the staff go that extra mile and it makes such a difference. I have spent many hours in Westhill visiting and the staff have been very accommodating to me too. Food has improved, and the activities and entertainment cannot be faulted. All in all this last few months I have been more than happy seeing my mother being taken care of so well. Well done to all staff!

Westhill is a care home where staff show genuine care and respect to both residents and their families. They also know how to throw great celebration parties. Looking forward to seeing what the home can achieve in the future. Keep up the good work!

The home is very light and airy, and is very well maintained. Cleanliness and surroundings are taken very seriously.

My uncle and aunty are both at Westhill Park. The care staff are very helpful, and nothing is too much trouble. There are activities every day and lots of interaction. The rooms are clean and tidy.

Overall I am very pleased with the care that my mother receives from the home. The staff are very caring and approachable when I visit. We are kept informed of any issues and I feel that my mother is made to feel safe and comfortable at all times.

When we were looking for a home for my mother one of her neighbours had been looking for a place for her mother in the same area. Her top choice was Westhill Park. We visited and understood why: modern, clean and well laid out. Large rooms with en-suite bathrooms. The ability to decorate to one's taste. Good food. And the staff really cares. This latter point was proven to me time after time over the last year. If you want the best for your loved one, don't hesitate. Communication is always top notch and questions about the care and all matters pertaining to your loved one is a phone call away.

Westhill is such a lovely place. Mum has lived there for over three years and the care and support she has received the whole time has been incredible. The facilities are excellent and the staff are so kind to us all. Thank you Westhill

The experience we had at Westhill Park is not how we would have wished my grandmother's final few years to be. She initially settled well while her needs were that of basic dementia care, however unfortunately once her condition deteriorated it felt like a constant battle to ensure that her needs were met. There was a lack of inclusivity for someone of her physical and cognitive needs and as a family, we had to fight hard for her to have things that were imperative to her comfort and safety. Communication was poor throughout her time as a resident and this largely impacted on all other areas of her care and ultimately led to the end of her life not being an experience we would want anyone else to have to go through.

My Mums care at Westhill was like a roller coaster ride starting with some fairly good care in Sept 2019 but after many changes in management and staff, it spiralled downhill from then on. This home is fine for residents with moderate care needs but advanced dementia residents are not well catered for or included in indoor activities and outdoor outings. My Mum lost many of her personal belongings, glasses, jewellery etc. even aids such as pressure cushions that were provided solely for her use and were labelled all went missing. We had to continually ask for things recommended by outside agencies to be put into place and there was always an excuse as to why it could not happen. The final part of Mum's journey was horrible and I hope that no other resident has to end their life in the same way.

I’ve given these 5 stars because it’s a really nice place. The staff make you welcome every time. They look after my grandad really well every time I go to see him all he does is talk about how happy he is in this place. The staff should give themselves a round of applause because they work 24/7.

July 2022 was a demanding month, with its challenging climate conditions. One I am pleased to say the home rose to. Plenty of cold drinks and curtains, where necessary, closed. We found it necessary to purchase an individual room fan to keep the room temperature comfortable. We still find the laundry arrangements chaotic and at times, illogical. Some items still vanish for days, turning up unexpectedly, other items vanish, never to reappear. Most days it operates fairly smoothly and is acceptable. Food and drink are of a high standard and appear to be plenty of alternatives and enjoyed by the residents. The activities and entertainment programme seems varied and imaginative.

My friend is very happy at Westhill Park. She is far less anxious than when she went into care as was not coping at home. Now back to normal visiting is possible, I’ve found staff are always very welcoming and helpful. The care during the hot weather has been fantastic and emails from management have been very reassuring regarding what accommodations have been made to keep everyone safe and well during this hot weather. There is still a way to go with getting a regular monthly update from her key worker. Otherwise, communication is a strength.