Westhill Park

1 Chataway Drive, Off Nina Carroll Way, Kettering NN15 7FF
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9.9 96 Reviews
  • Westhill Park, Kettering
Located in the market town of Kettering, Westhill Park is purpose-built and finished to a very high standard, whilst incorporating the latest supportive care technology.

The home provides friendly and comfortable residential and dementia care for up to 66 residents in single en suite rooms with wet room provision. Facilities include peaceful and cosy lounges as well as a hair and beauty salon and a bar area.

Residents are at the heart of the home, and the dedicated care team takes the time to get to know each resident as an individual. They work with them to create detailed care plans that ensure their changing needs are always met and their preferences are taken into account.

Operated by Anchor, one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Westhill Park continues to welcome new residents.

Anchor continually reinvests the money it makes into its retirement properties and care homes to raise standards and provide a high-quality service to surpass customer’s expectations.
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Care Provided by Westhill Park

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1536
  • Self-Funded Residential Dementia Care: from £1536
  • RESPITE Self-Funded Residential Care: from £1636
  • RESPITE Self-Funded Residential Dementia Care: from £1636

For further information regarding fees, please contact Westhill Park directly.

These prices are only a guideline, please contact Westhill Park to find out the exact price for your requirements.

Contact Westhill Park to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westhill Park to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Sharmaine Hall (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Westhill Park.

Parking

  • Onsite parking is available, including disabled spaces.

Westhill Park Reviews (96)

9.9

Westhill Park has a Review Score of 9.9 (9.885) out of 10, based on 32 reviews in the last 2 years.
Over all time Westhill Park has 96 reviews.

Overall Experience
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Date Published
  • 96
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Reviewer Connection to Westhill Park
  • 44
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Total of 96, showing 41-60
Review from Katrina A (Daughter of Resident) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m so pleased with Westhill Park and all the staff. As my mother has deteriorated the care given has been excellent. Every effort is being made to make her life as normal as possible and include her in the activities that she is able to do. Most of the staff go that extra mile and it makes such a
difference. I have spent many hours in Westhill visiting and the staff have been very accommodating to me too. Food has improved, and the activities and entertainment cannot be faulted. All in all this last few months I have been more than happy seeing my mother being taken care of so well. Well done to all staff!
Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you, we really appreciate you taking the time to write this review. I look forward to telling the staff your kind words.
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Review from Catherine J (Daughter of Resident) published on 26 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Westhill is a care home where staff show genuine care and respect to both residents and their families. They also know how to throw great celebration parties. Looking forward to seeing what the home can achieve in the future. Keep up the good work!
Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you for your review, we really appreciate your kind comments.
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Review from S H (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely home with fantastic caring staff who have been friends to both my parents. Over a couple of years, my mother received wonderful care as her needs grew. When she passed away, the staff could not have been better, including letting us have a family gathering with my father in a private
room to celebrate my mother's life.
The home is very light and airy, and is very well maintained. Cleanliness and surroundings are taken very seriously.
Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you for taking the time to write this review. We truly appreciate your kind words.
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Review from A S (Niece of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle and aunty are both at Westhill Park. The care staff are very helpful, and nothing is too much trouble. There are activities every day and lots of interaction. The rooms are clean and tidy.
Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you so much for this review. Our team works extremely hard to make sure our residents are settled and happy. I will pass on your kind words to our team.
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Review from A T (Son of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall I am very pleased with the care that my mother receives from the home. The staff are very caring and approachable when I visit. We are kept informed of any issues and I feel that my mother is made to feel safe and comfortable at all times.
Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you so much for taking the time to review Westhill Park. I am delighted to hear that you are pleased with the service that we are providing. I will pass your kind words on to my team.
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Review from Bruce H (Son of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we were looking for a home for my mother one of her neighbours had been looking for a place for her mother in the same area. Her top choice was Westhill Park. We visited and understood why: modern, clean and well laid out. Large rooms with en-suite bathrooms. The ability to decorate to one's taste.
Good food. And the staff really cares. This latter point was proven to me time after time over the last year. If you want the best for your loved one, don't hesitate. Communication is always top notch and questions about the care and all matters pertaining to your loved one is a phone call away.
Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you so much for such a glowing review of Westhill Park. The team really do go over and above and I know that your feedback will mean a lot to them.
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Review from Fran F (Daughter of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westhill is such a lovely place. Mum has lived there for over three years and the care and support she has received the whole time has been incredible. The facilities are excellent and the staff are so kind to us all. Thank you Westhill
Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you so much for taking the time to review Westhill Park. I am so pleased to know that you are happy with our service and I know that the team will be too.
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Review from T W (Daughter of Resident) published on 29 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived in the home since 2019 and has severe dementia. I watched the staff care for my mum with such compassion, it brought me to tears. Activities are good but due to my mum having advanced dementia she did not always want to join in. I highly recommend.
Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you so much for taking the time to review our home, your kind words are much appreciated. My team work incredibly hard to ensure that every one of our residents receives the care that they need…read more
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Review from N G (Granddaughter of Resident) published on 23 September 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
The experience we had at Westhill Park is not how we would have wished my grandmother's final few years to be. She initially settled well while her needs were that of basic dementia care, however unfortunately once her condition deteriorated it felt like a constant battle to ensure that her needs were
met. There was a lack of inclusivity for someone of her physical and cognitive needs and as a family, we had to fight hard for her to have things that were imperative to her comfort and safety. Communication was poor throughout her time as a resident and this largely impacted on all other areas of her care and ultimately led to the end of her life not being an experience we would want anyone else to have to go through.
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Review from J C (Daughter of Resident) published on 15 September 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Mums care at Westhill was like a roller coaster ride starting with some fairly good care in Sept 2019 but after many changes in management and staff, it spiralled downhill from then on. This home is fine for residents with moderate care needs but advanced dementia residents are not well catered for
or included in indoor activities and outdoor outings. My Mum lost many of her personal belongings, glasses, jewellery etc. even aids such as pressure cushions that were provided solely for her use and were labelled all went missing. We had to continually ask for things recommended by outside agencies to be put into place and there was always an excuse as to why it could not happen. The final part of Mum's journey was horrible and I hope that no other resident has to end their life in the same way.
Reply from Sharmaine Hall, Home Manager at Westhill Park
It is incredibly upsetting to read this review regarding your experience of our home and your expectations.
We truly do love and care for every resident that lives in our home. We do our very best to…read more
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Review from Dale B (Grandson of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve given these 5 stars because it’s a really nice place. The staff make you welcome every time. They look after my grandad really well every time I go to see him all he does is talk about how happy he is in this place. The staff should give themselves a round of applause because they work 24/7.
Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you so much for the 5 stars, my team do work extremely hard to ensure that everyone who lives with us is well cared for and happy. I will pass on your kind comments.
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Review from C O (Son of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
July 2022 was a demanding month, with its challenging climate conditions. One I am pleased to say the home rose to. Plenty of cold drinks and curtains, where necessary, closed. We found it necessary to purchase an individual room fan to keep the room temperature comfortable. We still find the laundry
arrangements chaotic and at times, illogical. Some items still vanish for days, turning up unexpectedly, other items vanish, never to reappear. Most days it operates fairly smoothly and is acceptable. Food and drink are of a high standard and appear to be plenty of alternatives and enjoyed by the residents. The activities and entertainment programme seems varied and imaginative.
Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you for your kind words, this summer has had its challenges and we appreciate your positive feedback regarding our handling of them. With regards to your issues with the laundry, I appreciate…read more
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Review from J M (Friend of Resident) published on 1 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is very happy at Westhill Park. She is far less anxious than when she went into care as was not coping at home. Now back to normal visiting is possible, I’ve found staff are always very welcoming and helpful. The care during the hot weather has been fantastic and emails from management have
been very reassuring regarding what accommodations have been made to keep everyone safe and well during this hot weather. There is still a way to go with getting a regular monthly update from her key worker. Otherwise, communication is a strength.
Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you so much for your valuable feedback. I am delighted to hear that you are happy with the service provided and the communication received. I will, of course, look into the key worker…read more
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Review from Louisa B (Granddaughter of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother has been at Westhill Park for just over a year now, the transition of moving during the lockdown was difficult due to limited access to the home but the staff were amazing to ensure she settled in well. It’s now great to see that since the pandemic things are getting back to some normality.
My Grandmother now attends a variety of activities which she loves, she has her hair done every week and overall is happy to be in the home which is amazing. The staff are lovely, the home is incredibly clean and welcoming and would highly recommend Westhill Park.
Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you so much for taking the time to review our home. We are delighted to hear that you are happy with the service that we are providing for your grandmother, she has settled in well and it is a…read more
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Review from Libby A (Cousin of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin and his wife have settled really well at this lovely home. He has told us how well they are looked after and how good the food is. On our visits, the home is beautifully clean and well kept. The staff are always friendly and helpful. It puts our minds at rest to know they are happy and so
well cared for. Thank you.
Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you so much for your wonderful comments. We are delighted to hear that your cousin and his wife are happy here. My team work exceptionally hard to provide a first class service and I know that…read more
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Review from A G (Daughter of Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My father came to the care home for two weeks of respite care. His food was often cold and had to be sent back to be reheated. He had four falls whilst in their care and two trips to the hospital. Staff were slow to respond to the alarm and disregarded his food preferences. Some of his clothes were
lost as they failed to label them and communication over this issue was poor. The receptionist was always pleasant but didn't get back to me in regards to the clothes. The activities organiser helped with the food issue but again did not get back to me in regards to missing clothes.
Reply from Kerry Goodearl, Sales & PR Manager at Westhill Park
I would like to apologise for your experience at Westhill Park. We are sorry that the communication was below our usual high standards. We understand the frustration that this can cause. Please be…read more
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Review from A D (Daughter of Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very comfortable and clean and especially after the recent problems i.e. lockdowns it is slowly getting back to normal. However, I do find communication lacks continuity. The carers are really good.
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Review from Susan D (Daughter of Resident) published on 22 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In looking for a care facility for a loved one, there can be nothing better than Westhill Park. Friendly and helpful staff, excellent facilities and plenty of social activities. The atmosphere is one of a village for residents where they can enjoy a good quality of life.
Reply from Jessica Tilson, Marketing at Westhill Park
Thank you so much for taking the time to leave such a wonderful review. We are so pleased Westhill Park Care Home provided you with such a positive experience. We cannot wait to pass your feedback…read more
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Review from B C (Niece of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt moved into Westhill Park on Monday, February 24th. She settled in very well, she loved her room and the food. She said the staff were very kind and helpful. On April 15th she developed a chest infection and was to be tested for COVID-19. She was admitted to hospital on April 25th and sadly died
on the 27th of COVID-19. I'm sure the staff did all they could and we are only sorry that she didn't have more time to enjoy herself at Westhill Park.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you very much for your comments and taking the time to review our home. We loved having your aunt live with us at Westhill Park and she is very much missed by us all. Thank you again and best…read more
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Review from Avis S (Daughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been a trying time for everyone over the last few months but the staff have been wonderful, supportive to both my mother and myself. The regular phone calls to update me are very reassuring. The Lifestyle Team have worked hard to keep everyone entertained, coming up with some novel ideas. So
pleased that Mum has been safe and well looked after. Thank you all.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you so much for your positive feedback and taking the time to write a review. I am very proud of my team and all that they do and will ensure they receive this lovely feedback. Thanks again for…read more
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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Westhill Park is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Westhill Park is calculated as follows: ( (343 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 381 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westhill Park is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 13 Oct 2025

We currently have two vacancies for care. Please contact Westhill Park directly for further details.

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Awards / Recognitions (10)

Meet the Team (2)

Sharmaine

Sharmaine Hall

Job Title: Home Manager Joined: 2021

In December 2009, I started a job as a support worker in a care home with no idea whether I would suit the role, I then became a senior support worker, then a team leader, a deputy manager, a project manager and then home manager, I think it's fair to say that I suited the role.


Sadly, there is a perception of care that is quite dated and conjures up images of dingy lounges and rice pudding. From day one I wanted to prove that good care homes can be fabulous places to live, that they were not institutions but homes with beautiful facilities and opportunities to really live, not just exist.


When I am making decisions about hiring, menus, activities, decor, I always imagine my family and think about what I would want for them. The people we care for are individuals with rich histories and I want them to remain so, nobody has to fit in here. We provide a service to meet individual needs and that is as it should be.


My favourite part of the job is working with my team; knowing that we are making a difference, I like to lead by example. I work hard to ensure that we are providing a high standard of care and that the home is a happy place.


Every day I work with families and other professionals to ensure our residents get the best service. I am caring and passionate about what I do.


Westhill Park is a fantastic home with hardworking and caring staff. The residents that live with us are amazing and have such individual characters and amazing stories to share. The staff take pleasure in getting to know them and their families, listening to their life histories enables them to form a bond and gain their trust.
One day I'd like to be a director of care, I won't be satisfied until I know that I have provided 5 star care to as many people as possible.


Working in social care is not a job, it's a vocation and I feel truly blessed to have found mine.

Stephen

Stephen Sherratt

Job Title: Housekeeping Manager Joined: 2021

Hi, my name is Stephen and I am the Housekeeping Manager here at Westhill Park.


Firstly, I'm going to tell you about myself. I was born and raised in Stoke on Trent, I have lived up North and down South and I am currently living in Kettering. As soon as I left school I went straight into employment I have had various job roles but I found that I am best suited in the hospitality industry. I worked to achieve my NVQ Level 2 in hospitality during my working career.


I was employed as a Housekeeper once I started at Westhill Park but soon progressed into my role as Housekeeping Manager soon after.


The best part of my job is managing my team, working alongside the management to care for the residents who live here at Westhill Park.

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