Westhill Park

1 Chataway Drive, Off Nina Carroll Way, Kettering NN15 7FF
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9.9 96 Reviews
  • Westhill Park, Kettering
Located in the market town of Kettering, Westhill Park is purpose-built and finished to a very high standard, whilst incorporating the latest supportive care technology.

The home provides friendly and comfortable residential and dementia care for up to 66 residents in single en suite rooms with wet room provision. Facilities include peaceful and cosy lounges as well as a hair and beauty salon and a bar area.

Residents are at the heart of the home, and the dedicated care team takes the time to get to know each resident as an individual. They work with them to create detailed care plans that ensure their changing needs are always met and their preferences are taken into account.

Operated by Anchor, one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Westhill Park continues to welcome new residents.

Anchor continually reinvests the money it makes into its retirement properties and care homes to raise standards and provide a high-quality service to surpass customer’s expectations.
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Care Provided by Westhill Park

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1536
  • Self-Funded Residential Dementia Care: from £1536
  • RESPITE Self-Funded Residential Care: from £1636
  • RESPITE Self-Funded Residential Dementia Care: from £1636

For further information regarding fees, please contact Westhill Park directly.

These prices are only a guideline, please contact Westhill Park to find out the exact price for your requirements.

Contact Westhill Park to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westhill Park to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Sharmaine Hall (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Westhill Park.

Parking

  • Onsite parking is available, including disabled spaces.

Westhill Park Reviews (96)

9.9

Westhill Park has a Review Score of 9.9 (9.885) out of 10, based on 32 reviews in the last 2 years.
Over all time Westhill Park has 96 reviews.

Overall Experience
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Date Published
  • 96
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Reviewer Connection to Westhill Park
  • 44
  • 20
  • 7
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Total of 96, showing 61-80
Review from Alan B (Son of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 97-year-old father and my 93-year-old mother have both been residents of Westhill Park since October 2019. Sadly they both tested positive for Covid-19 during April 2020 and were both very poorly. We fully understood that we were unable to visit to comfort and reassure them, which was difficult for
the whole family as we have always been very close. Thanks to the outstanding levels of care from all the staff at Westhill Park, we were confident that Mum and Dad were in the best possible place throughout this difficult time. We were helped by the regular and thorough updates from the team and from the daily updates on the relative's app, which all served to give us peace of mind. Thanks to the dedication and commitment from all the care workers at Westhill Park, my parents have both now recovered from the virus, and are looking forward to family visits when the situation allows. We give our heartfelt thanks to everyone at Westhill Park for all they have done.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you so much for taking the time to provide your feedback. We are very pleased both your mother and father are living in our home and part of the Westhill Park family. We share all of the…read more
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Review from Emma C (Daughter-in-law of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home's management of the Covid-19 situation has been impressive. Management have shown an ability to take control of the situation without apportioning blame/passing the buck, despite losing a staff member to the disease. Similarly, they have taken responsibility for their own procurement.
Relatives can fully engage with family members via the phone and social media. Daily social media updates show events/activities at the home, demonstrating staffs adaptability, resilience and determination.
My resident required hospitalisation during this period, Westhill did not hesitate in getting her the care she needed, and we were kept well informed of the situation at all times. Emails have been received from senior management and a video message from the CEO. We have found our very regular updates in the form of an informal chat with the lady who normally handles sales/marketing very reassuring and comforting.
You're doing a great job and communication has been excellent!
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you very much for putting aside time and providing a review of our home. We are thrilled to receive such positive feedback about our care for your loved one. I am very proud of my team and they…read more
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Review from Julie M (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Westhill Park continue to go above and beyond what would be expected in a good care home. It is more like a high-quality hotel. My father has been looked after and entertained, even while confined to his room for two weeks. He is very happy there, and his family are very grateful that he
is in such a wonderful home.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you so much for your very positive review and the time taken to write it. We are delighted to hear your wonderful feedback about our care for your father. We will share this with the entire team…read more
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Review from Steven C (Son of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the outbreak of Covid-19 we have been unable to visit Mum at Westhill Park, but we have seen her every week by video call which was instigated by the home, and it’s so nice and reassuring to see Mum so happy and well cared for. They have also called us twice a week to update us on the health and
well-being of Mum and if any changes have had to be made to ensure the resident's and staff safety. This has been excellent and at all times the team at Westhill Park have shown their dedication and how much they care. It is truly appreciated, especially at this worrying time. Thank you to everyone who works at the home, you have been very special.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you for your review and for your wonderful comments. We are delighted to hear your feedback and we will, of course, continue to do all we can to keep your mother connected to you during this…read more
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Review from Vicky G (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The last few weeks for these guys must have been so tough, but the staff have been brilliant and giving us an update every few days which as a family we have really appreciated.
We can not express enough how grateful we are to the whole team for being there for the residents during these crazy times.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you so much for your feedback and taking the time to write a review. We will ensure our staff receive this lovely feedback; they put their hearts and souls into caring for our residents every…read more
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Review from Elizabeth H (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the outstanding care my mother has had during this difficult time. The Coronavirus has had devastating effects, and the Westhill staff have carried out their various jobs brilliantly. They have been so kind and caring, and totally committed to looking after the residents
in a professional way. My mum has been very happy with her care, and although she didn't like isolating in her room, she understood why it was necessary. The staff have provided some great entertainment for the residents knowing how hard they must be finding the situation, not seeing their families and friends. Being able to see my mum on a video call or speak on the phone has been very reassuring. I can only say a huge thank you to the Westhill staff, every one of them, for looking after my Mother so well.
Best wishes to you all and keep safe.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you very much for taking the time to write a review. We are delighted to receive your lovely feedback and will, of course, continue to do all we can to keep you connected to your loved one. All…read more
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Review from Melanie T (Daughter-in-law of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When Mum arrived she could not have been made more welcome. Her bed was covered with towel swans and decorative covers. A welcome basket and card from the staff was on the table. Everyone is very friendly and do their best to make her feel at home. Her pain relief has been sorted and a district nurse
involved in her care on day 3! As a retired school cook, she knows what she means when she says the food is lovely! Thank you Westhill Park.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you for taking the time to review our home. We are delighted to hear such positive feedback, which we will share with the entire team as they love to learn how all their hard work is received.…read more
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Review from Debbie S (Daughter-in-law of Resident) published on 18 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old father-in-law moved into Westhill Park in November 2019 and our family are very happy about the care he receives. The staff and facilities are wonderful and there are always plenty of activities. Dad particularly enjoys the 'gym' where he likes to do some cycling on a specially adapted
machine. The home are also able to take him to his hospital appointments which is especially helpful. When Dad was unable to video call with us on his tablet, a brief email to the home ensured a quick response and he was up and running once more. This was a relief as we live overseas and video call is the easiest way for him and us to communicate.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you for taking the time to review our home and for your positive feedback. We share all of the feedback we receive with the entire team as it demonstrates how much their hard work benefits not…read more
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Review from S B (Friend of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff have been most caring, helpful and understanding in all circumstances.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you for taking the time to review our home. We will share this with our entire team who will be delighted to hear your feedback. Thank you again for all of your comments.
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Review from June L (Sister of Resident) published on 5 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother came here for respite care and was so impressed with the service and care he received. What a wonderful place, everything that you would want with very kind, efficient and caring staff. I would like to say a big thank you to them all and hope that my brother will be able to return again.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you for taking the time to review our home. We are delighted to hear your wonderful feedback. We share all our reviews with all of our staff who love to learn how their hard work and effort is…read more
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Review from Steven M (Son of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 5 weeks at Westhill Park and was very satisfied with the care and treatment she received. The staff were extremely helpful and friendly, nothing was too much trouble. The food was excellent with a varied menu and was prepared daily in their own kitchens. The rooms are well-appointed
with plenty of space and storage. A varied entertainment schedule was produced each week, which included visits from various entertainers, as well as regular trips out in their own transport. All of this and more is included in the monthly fee. I would certainly recommend Westhill Park.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you for taking the time to review our home. We are delighted to hear such positive feedback, which we will share with the entire team as they love to learn how all their hard work is received.…read more
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Review from David M (Son of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed at Westhill for 5 weeks in Jan/Feb 2020. The staff at the home went out of their way to make mum feel welcome and at home. They accommodated any requests we made, such as adding hooks to the back of doors and altering the hanging rail in her wardrobe.
The care staff were fantastic, all very
friendly and communicative. The quality of the food was very high, which I sampled myself.
From an activities perspective, there was already plenty going on, including trips out. A weekly planner was sent to me every week, as well as given to mum, so we knew in advance what was happening, which was very helpful.
We did experience some confusion over laundry but that was resolved.
Mum was very happy here and well looked after.
Thank you.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you for taking the time to write a review for Westhill Park. We are delighted that you were so happy with our home. We share all of the feedback with the entire team, as it helps us all…read more
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Review from A M (Daughter of Resident) published on 3 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a daughter, I was extremely anxious having to entrust the care of my elderly, frail mother to others. I need not have worried as we were made to feel very welcome and nothing was too much trouble; it's so lovely and inviting. Westhill Park is an amazing care home, staff are so kind and caring, treating
residents with respect and dignity. They provide a fantastic range of cooked meals and beverages, my mother has even put on weight! The home has wonderful facilities and the daily activities encourage residents to mix and gain confidence and make new friends. A first-class home - highly recommend.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you for taking the time to review our home and for your positive feedback. We share all of the feedback we receive with the entire team, as it demonstrates how much their hard work benefits not…read more
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Review from P C (Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used this care home for respite after a nasty fall. I found it a very helpful and pleasant 2-week stay. Kind, cheerful and helpful staff, nothing too much trouble. Pleasant, bright rooms, nicely decorated and furnished. Friends and relatives always made welcome, cleanliness good. Activities got me
joining in, I loved the whole experience with just a small number of irritations both with residents and staff. (No one is perfect.) Good to feel safe, cared for and treated with respect.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you for taking the time to review our home. We share all our reviews with all of our staff who love to learn how their hard work and effort is received. We thoroughly enjoyed having you stay…read more
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Review from P W (Wife of Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband found many of the helpers/staff to be young and not well trained. The male staff were very helpful and friendly towards him.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you for taking the time to write a review. As you know we listen to and value all feedback from all of our residents and relatives as it helps us understand where we are doing things right and…read more
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Review from Judy M (Daughter of Resident) published on 30 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing place for my 98-year-old mother to spend the last years of her life. As I and all Mum's family live in Australia, it is extremely important for me to know that my mother is being cared for and loved and she certainly is. My mother moved into Westhill on her 98th birthday in June and
she has been one happy lady since that first day. Westhill put on a birthday tea for her and a few friends (she only arrived at 2 pm and at 3 pm she was enjoying a birthday party with a lovely birthday cake and sandwiches provided by Westhill). My husband and I visited in September and were warmly welcomed by everyone we met - staff and residents too. We shared many good times at the home joining in the entertainment, games and being able to share some mealtimes with Mum was so perfect.
We are now back in Australia knowing that my mother is being cared for just like we would care for her if we lived closer.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you Judy for your detailed review of our home. We are delighted that you and your mum are happy with everything we do here and also for taking the time to provide a review, as we share all the…read more
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Review from L K (Daughter of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely amazing the care given to my mum.
Nothing is too much trouble. Visitors treated like family. Food is very appetising.
It is like going into a five-star hotel. The warm welcome you get when you walk into reception is so reassuring. Top marks to all staff and management.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you for taking the time to review our home Lynn. We share all our reviews with all our staff who love to learn how their hard work and effort is received. We are delighted that you and your mum…read more
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Review from S G (Son of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has come to the home for short term respite to give her time to get over an injury to her leg which requires 24hour care. I can't fault anything about the home, everyone is so helpful and caring as they go about their work.
There are always plenty of activities going on to keep the residents
occupied. You are always made to feel welcome when you visit. My mother had her 90th birthday at the home for about 40 visitors and the home provided the buffet, it was lovely and much appreciated.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you, Stephen, for taking the time to review Westhill Park. We are delighted that you are happy with all that we do for your mum especially for making her special birthday for her and her…read more
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Review from D S (Daughter of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been here for 6 months, he is treated with respect.
Staff are kind, thoughtful and show interest in him. He isn't easy but they understand his needs.
I feel it's family and most of the staff I feel love their jobs which comes over. It's a happy place and runs very well. I feel so happy
to have found this home and at rest that my dad has the best care.
Reply from Susanne Stevens, Home Manaager at Westhill Park
Thank you for taking the time to review our home Donna. We are delighted that you and your father are so happy with our home and all that we provide. We share all of the feedback with the entire team,…read more
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Review from Nigel W (Son of Resident) published on 2 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were extremely impressed with the care provided and the thoughtfulness of all the staff. Everyone involved was most considerate and caring.
Reply from Susanne Stevens, Home Manager at Westhill Park
Thank you, Nigel, for your feedback on Westhill Park. We share all feedback with our team and they will be delighted to hear that you are happy with everything we do at our home.
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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Westhill Park is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Westhill Park is calculated as follows: ( (343 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 381 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westhill Park is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 13 Oct 2025

We currently have two vacancies for care. Please contact Westhill Park directly for further details.

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Awards / Recognitions (10)

Meet the Team (2)

Sharmaine

Sharmaine Hall

Job Title: Home Manager Joined: 2021

In December 2009, I started a job as a support worker in a care home with no idea whether I would suit the role, I then became a senior support worker, then a team leader, a deputy manager, a project manager and then home manager, I think it's fair to say that I suited the role.


Sadly, there is a perception of care that is quite dated and conjures up images of dingy lounges and rice pudding. From day one I wanted to prove that good care homes can be fabulous places to live, that they were not institutions but homes with beautiful facilities and opportunities to really live, not just exist.


When I am making decisions about hiring, menus, activities, decor, I always imagine my family and think about what I would want for them. The people we care for are individuals with rich histories and I want them to remain so, nobody has to fit in here. We provide a service to meet individual needs and that is as it should be.


My favourite part of the job is working with my team; knowing that we are making a difference, I like to lead by example. I work hard to ensure that we are providing a high standard of care and that the home is a happy place.


Every day I work with families and other professionals to ensure our residents get the best service. I am caring and passionate about what I do.


Westhill Park is a fantastic home with hardworking and caring staff. The residents that live with us are amazing and have such individual characters and amazing stories to share. The staff take pleasure in getting to know them and their families, listening to their life histories enables them to form a bond and gain their trust.
One day I'd like to be a director of care, I won't be satisfied until I know that I have provided 5 star care to as many people as possible.


Working in social care is not a job, it's a vocation and I feel truly blessed to have found mine.

Stephen

Stephen Sherratt

Job Title: Housekeeping Manager Joined: 2021

Hi, my name is Stephen and I am the Housekeeping Manager here at Westhill Park.


Firstly, I'm going to tell you about myself. I was born and raised in Stoke on Trent, I have lived up North and down South and I am currently living in Kettering. As soon as I left school I went straight into employment I have had various job roles but I found that I am best suited in the hospitality industry. I worked to achieve my NVQ Level 2 in hospitality during my working career.


I was employed as a Housekeeper once I started at Westhill Park but soon progressed into my role as Housekeeping Manager soon after.


The best part of my job is managing my team, working alongside the management to care for the residents who live here at Westhill Park.

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