Windsor Court

Sandbeck Way, Wetherby LS22 7DN
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9.8 82 Reviews
  • Windsor Court, Wetherby
Windsor Court in Wetherby provides comfort and high quality care in an inviting home.

Caring, trained staff give individualised care and champion independence and personal choice.

They encourage residents to socialise and participate in a variety of activities.

Cooks prepare comforting, tasty meals.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1540

These prices are only a guideline, please contact Windsor Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Angela Shutt (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Windsor Court are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Windsor Court has plenty of onsite parking for residents and visitors.

Windsor Court Reviews (82)

Total of 82, showing 1-20
9.8

Windsor Court has a Review Score of 9.8 (9.802) out of 10, based on 43 reviews in the last 2 years. Over all time Windsor Court has 82 reviews.

Overall Experience

  • 71
  • 10
  • 0
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Date Published

82
5
8
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39

Review from M W (Friend of Resident) published on 24 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I visited Windsor Court to visit a neighbour, who is in this home for respite care after a knee operation. Access wan't easy, But this meant Windsor Court was secure for entry and for exit. Reassuring.
The entrance hall was bright and airy. Well decorated and clean. The receptionist
asked us to register our visit in the appropriate book. Reassuring. Two assistants asked who we were visiting and whether we knew how to get to her room. Good wide corridors! The room was clean, well designed and had a delightful view of the garden. I had previously visited on my own. On this occasion my neighbour was brought a drink. The lady serving from the trolley offered me one - which was very thoughtful. We were extremely impressed with Windsor Court - the whole set up was very good plus the car parking facilities!

Reply from Julie Caygill, Hospital Liaison Team Administrator at Windsor Court

We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues

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Review from H S (Resident) published on 29 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am enjoying every minute of being here. The activities are really wonderful. The food here is very good. The staff are excellent.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Windsor Court

We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and so pleased that you have settled in and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review from S P (Friend of Resident) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

After visiting Windsor court many times throughout the years I was very disappointed the last time I visited as I found management extremely rude and unwelcoming, I didn't see them interact with any staff or residents and the whole time the office door was shut and I found them very unapproachable.
However I must say how spotlessly clean the home was and how fantastic the care staff and the activities staff were. The quality of the food has also gone down hill and the staff are rushed of their feet with what seems like no help or support from above, very disappointed and It seems as through staff need more appreciation.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Windsor Court

Thank you for your review, we value all feedback as this helps us to improve our service where required. We apologise that during your visit on Saturday 19 April, the day of our Easter Fair, management was completing one-to-one training with a colleague and discussing confidential matters therefore were unable to leave the office door open. We are sorry this made you feel we were unapproachable but trust you will appreciate that colleague privacy when completing coaching and development and discussing confidential matters is important. We have shared your comments about the food with our catering team and will be reviewing this daily to ensure our residents are provided with the highest food quality and varied choice.

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Review from C C (Brother of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review was very satisfactory as we were greeted with support for my sister's welfare.
She has settled as well as we can expect. Although we are not sure as to the fact she is aware of where she is.
She is clean and tidy when we visit and medically looked after so we hope this will always be.

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Review from L M (Friend of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Windsor on a number of occasions and it has always hit me straight away the cleanliness of the home ,how fresh it smells and how attentive the staff are to the residents ,the girl who does the activities is so caring and attentive to the residents and nothing is too much trouble ,also
the quality of the food at the events I have gone too is always amazing .

Reply from Julie Caygill, Hospital Liaison Team Administrator at Windsor Court

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review from Janet B (Friend of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend and I visited an old friend/colleague who has lived here for a few years. We hadn't seen her since her admittance. We have had a wonderful visit. We brought photos to chat about. Our friend has dementia but we still had fun, a few laughs and our visit was very positive. We won't leave it too
long before we visit again.

Reply from Clare Sheehan, Careline Advisor at Windsor Court

We would like to express our gratitude for your positive feedback. Your positive rating and comment means a lot to our team of dedicated colleagues, who continuously strive to provide high-quality care for our residents. Thank you again.

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Review from Irene S (Friend of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home. My friend is in here and I feel she is happy. It's so welcoming and bright. A big plus is that there's absolutely no smell when you come in, in fact nowhere in the home at all. Lots of little sitting rooms, attentive staff and a welcome cup of tea. One of the nicest homes I've
ever been in. Well done everyone for making it a happy place for residents and visitors.

Reply from Clare Sheehan, Careline Advisor at Windsor Court

We'd like to extend our appreciation to you for taking the time to leave us such a positive rating. Positive ratings and comments like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review from Ruth C (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Windsor Court for some respite care after being discharged from hospital. She was in there for a total of 6 weeks and from day one it was more like a family unit than a care home. Everybody from management down made my mum feel special and the family at ease. Please if you need a care
home go to Windsor Court. They go above and beyond and they actually CARE.

Reply from Clare Sheehan, Careline Advisor at Windsor Court

We'd like to extend our appreciation to you for taking the time to leave us such a positive review. Positive ratings and comments like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review from Liz H (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all the team at Windsor Court. Lovely food, brilliant activities and entertainment. Dad is so settled and always seems cheerful. The staff are friendly, caring and knowledgeable. An excellent place to see your loved one cared for.

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Review from Fiona M (Daughter of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents live at Windsor Court, and I could not wish for them to be in a better place. My mym has thrived, and they both look so well.

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Review from Ian M (Nephew of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s very reassuring to know that my aunt is now secure, warm and cared for by smiling, very friendly staff. I feel she is getting the complete care she needs and as a result, the support and advice staff have given me, have helped me cope with a very emotional and difficult time. I feel I can ask questions
freely and feel welcomed whenever I visit. I wouldn’t hesitate to recommend Windsor Court.

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Review from Diane M (Niece of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved from respite care in another home to Windsor Court at the beginning of January.
All the staff have shown such care and consideration, not just for her needs, but for all of us as a family. This has made, what has been a quite traumatic time for all of us, so much more bearable.
We have
been given very helpful advice and the calm, contented atmosphere in the home has, I’m sure, helped my aunt feel comfortable and settled in an environment not of her choosing.
We feel so relieved that she is in a place where she is safe, warm, fed and cared for by people who, obviously, take their jobs and their roles seriously. Staff smile and chat to residents and family all the time and we feel that’s a good sign of a well-managed and run organisation. People don’t smile or communicate well when they’re unhappy! We are so thankful to have found such a lovely home for my aunt and would highly recommend it.

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Review from V N (Friend of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been visiting my friend for a good few weeks now; what a lovely, friendly, welcoming I got on arrival. Overall, the home is very friendly and caring; it also has a nice, homely smell. All the staff seem like one big happy team and genuinely seem to care for everyone. The food looks and smells very
appetising, and the residents look relaxed and happy. My friend always seems to be happy on arrival and departure. I highly recommend the place.

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Review from Jill N (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the level of care Mum is receiving, there is always a member of staff on hand in the lounge and they keep an eye on residents. The level of food intake is monitored and care is given in providing medication. Health is also monitored and local doctors surgery is on hand to provide
visits to the home.
Mum is really happy here and there are also lots of activities to keep residents entertained and provide stimulation.
As Mum suffers from Alzheimer's, our only concern is that we are a bit in the dark over what help is provided to Mum when we are not there - how often is she bathed, is she losing or gaining weight, etc. It would be really useful if there was some kind of online access to high-level information - instead we have to ask staff.
However, other than this we are really happy with the level of care she is receiving.

Reply from Lindsey Rudd, Customer Care Administrator at Windsor Court

Thank you for taking the time to send this lovely review, we are so happy that your mum is settled and happy with us at Windsor Court. It is always important to us that families and loved ones feel included in care decisions and receive appropriate communication, so we will certainly pass your comments on.

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Review from Christine K (Friend of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited a friend who had recently moved into Windsor Court, not knowing what to expect. We were greeted by a very friendly reception team and a beautifully decorated foyer, all ready for Christmas. The standard of furnishings and decor is of the highest quality, and the home is immaculately clean
and comfortable. Our elderly friend said she had settled in immediately and had no regrets about making the move. She was very happy! The cogge and biscuits were an added bonus. What a truly delightful place!

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Review from L E (Daughter of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we as a family went to look around Windsor Court we immediately knew this was the place for our mum. The care, compassion, reassurance and empathy shown to our mum and us by all staff has been amazing through this process and have helped us as a family come to terms with having to find a care home
for our mum. Our mum has settled in so well and has joined in some of the numerous activities that are held every week, she particularly likes the singing and music sessions when different people come in to entertain the residents. The rooms are en-suite and lovely facing out into the garden.

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Review from S H (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, my father was only in Windsor Court for three weeks before suddenly having a large bleed, which led to the hospital, Covid, and sadly passing away. I visited him most days, and the standard of care he received was excellent. The staff were extremely pleasant, friendly and in tune with the residents.
Their attention to detail was wonderful. Dad would not have to me about this bleed, it was spotted by the staff as they changed his stoma. They acted quickly and gave him the best chance. The place was squeaky clean, the decor pleasant, the food good, and the activities well planned.

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Review from Anita D (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff and excellent care for my dad. He is so happy here and has all his needs attended to. Couldn't ask for anything more.

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Review from M F (Friend of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I have been to visit, it is always lovely and clean and a very friendly place. They make you very welcome indeed. 10/10 for me.

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Review from J T (Friend of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff care for my friend and is also very supportive of me, like having an extended family. Everything that could be done is being done.

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Windsor Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Windsor Court is calculated as follows: ( (425 Excellents x 5) + (72 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 510 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Court is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (6)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Windsor Court

What types of Care is Windsor Court registered for?

Older Person Care, Dementia, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Windsor Court have?

There are 66 Single Rooms.

What are the Facilities & Services at Windsor Court?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windsor Court to the centre of Wetherby?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windsor Court to verify any information. View our terms and conditions. Windsor Court has an Enhanced Service - more info.