The bedrooms are lovely and some have small patios open to the large gardens.
J H (Daughter of Resident)
The care support and friendliness I have received have outweighed my expectations.
A B (Resident)
There’s a real sense of community and always something interesting going on.
Mary G (Daughter of Resident)
The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Windsor Court are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.
Windsor Court has plenty of onsite parking for residents and visitors.
Windsor Court has a Review Score of 9.8 (9.831) out of 10, based on 46 reviews in the last 2 years. Over all time Windsor Court has 81 reviews.
Review from S T (Son of Resident) published on 28 March 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Samantha Blair, Customer Care Advisor at Windsor Court
Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. Here at Windsor Court, we understand what an important decision in choosing the right care home is for you and your family, and we are pleased to hear that your mum has settled and is enjoying life at Windsor Court. We will be sure to pass your comments onto the whole staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.831) out of 10 for Windsor Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.831 for Windsor Court is calculated as follows: ( (468 Excellents x 5) + (65 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 545 Ratings = 4.831
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Windsor Court is based on 45 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 45 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Mar 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2012
"I feel extremely privileged to be part of the team at Windsor Court. It is a lovely home and we all have the same goal of providing the best quality care to our residents."
Job Title: Front Of House Manager
Joined: 2022
Helen Is the Front of House Manager at Windsor Court Care home.
Job Title: Care Manager
Joined: 2022
Louise is the Care Manager at Windsor Court Care home.
Job Title: Regional Director
Joined: 2018
"My aim each day is to know that we have made a difference to someone's life and put a smile on their face."
Lisa joined Ideal Carehomes as Regional Director in 2018. She has worked in the care sector for 23 years, starting as a personal carer and working her way up to senior management. Lisa has worked at regional level for the past five years, supporting homes across Lincolnshire, Yorkshire and the Midlands, and before this she has a wealth of experience in managing residential and dementia care homes.
Lisa is passionate about care and enjoys supporting our Home Managers and staff teams to provide the very best care possible. Lisa works with our Yorkshire homes and she enjoys getting to know the residents and their families, finding out about interesting life stories. She welcomes feedback and suggestions and is always available to help with any queries.
Job Title: Lifestyle Manager
Joined: 2024
Molly is the Lifestyle Manager at Windsor Court.
