Windsor Court

Sandbeck Way, Wetherby LS22 7DN
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9.8 82 Reviews
  • Windsor Court, Wetherby
Windsor Court in Wetherby provides comfort and high quality care in an inviting home.

Caring, trained staff give individualised care and champion independence and personal choice.

They encourage residents to socialise and participate in a variety of activities.

Cooks prepare comforting, tasty meals.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1540

These prices are only a guideline, please contact Windsor Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Angela Shutt (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Windsor Court are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Windsor Court has plenty of onsite parking for residents and visitors.

Windsor Court Reviews (82)

Total of 82, showing 21-40
9.8

Windsor Court has a Review Score of 9.8 (9.802) out of 10, based on 43 reviews in the last 2 years. Over all time Windsor Court has 82 reviews.

Overall Experience

  • 71
  • 10
  • 0
  • 1
  • 0

Date Published

82
5
8
43
39

Review from W P (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windsor Court is a home away from home. The staff are always warm, friendly, welcoming, enthusiastic and supportive when struggling with Mum's decline and give the best hugs. Mum is very happy here and feels safe. If we need anything the carers or managers are more than happy to help. The activities
are great, varied and fun for Mum and us. The team do a fantastic job with seasonal/theme decorations and also come in on their own time a lot!

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Review from Liz W (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Windsor Court since August 2019 - initially for respite but she then decided to stay and have ‘no worries’ as she was struggling to live on her own. She is happy, well cared for and safe, treated with respect and living in a happy environment with all her needs being met, which
is her family’s main priority. Mum has Parkinson’s and other health issues but is aware and appreciative of what’s going and she/we have no complaints. Communication with me, as the main contact, is excellent.


A big ‘Thank You’ to all involved for your hard work, kindness, support and care.

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Review from D S (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a permanent resident at very short notice and the staff could not have done more to make her feel settled. It must have been very daunting for her to move in knowing she would never go home again but all the staff have been wonderful and could not have done more. Every day the staff
work very hard to make sure she has all she needs (or wants) and nothing seems too much trouble.
From me walking in off the street and being shown around with no notice, to mum's arrival, I have not had any concerns or worries. I feel so relaxed knowing that there are attentive staff on call to make sure mum is happy and secure.

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Review from Alan M (Son of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a well-run care home with excellent facilities for its residents. The staff are well trained and in my experience are committed to ensuring the comfort and well being of the home's residents. They obviously care for my mum and are always concerned to ensure that she is treated with kindness
and respect. I have confidence that the staff will keep a close eye on her and feel that she is in a safe and caring environment.

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Review from D B (Son of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Windsor Court for over two years now and while it was a difficult decision for her to sell her home and move to Windsor Court, since moving in she has been very well looked after by the care staff and whenever there are issues, the home contact me to discuss a solution.
My
mother now has company whenever she wants it and can take part in any of the organised activities that she chooses.
She is now in a safe and secure environment which is a comfort for the rest of her family.

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Review from J M (Stepdaughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of my step-mum's stay at Windsor Court doesn't really just apply to July of this year but for all of the time she has been part of the WC family. It is a truly exceptional and inspirational place and everyone involved is given the best of care on every level possible.

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Review from M D (Friend of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I call to see my friend, the staff are very welcoming and always happy. I am a self-employed cleaner and whenever I go I am always looking to see how clean that place is. Every time I call to see my friend it is always clean, all the rooms I go into and even the cups. When I have a drink I look
at them as well. The food is lovely and the cakes are beautiful and very tasty. I have been calling into the home since it opened and it's as clean now as it was when it opened. There is only one thing I can complain about, I have put lbs on every time I call due to the cakes.

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Review from V B (Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a completely new resident and I have already had several reasons to be grateful for our front-of-house, much experience and willingness to help.
The range of questions that she has to deal with is enormous and wide-ranging, and I have never seen her less than confident and caring. In fact, a staff
member everyone values.
I am enjoying my time at Windsor Court.

Reply from Charlotte Jackson, Customer Care Administrator at Windsor Court

What a wonderful review, we are incredibly proud of all of our team at Windsor Court but we agree our Front of House manager is a very special part of our home. We are glad you are settling in well and we wish you a very happy time with us at Windsor Court.

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Review from P D (Partner of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife became a resident we have only had excellent care and attention. Thank you to all the staff and lovely meals.

Reply from Charlotte Jackson, Customer Care Administrator at Windsor Court

Thank you for taking the time to leave such a lovely review.

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Review from D R (Nephew of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The loveliest of caring staff you could wish to meet. My aunt was in their care for four years and was so pleased with her home and services. Nothing was ever too much trouble. Thank you all.

Reply from Charlotte Jackson, Customer Care Administrator at Windsor Court

Thank you for taking the time to leave such a lovely review, we are so pleased your aunt was so happy and settled with us.

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Review from A H (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing! The staff are attentive, kind, and caring. Windsor Court is spotless, and modern, with fantastic activities for residents from nails and natter to pumpkin carving and caring. My mum has had a really enjoyable two-week stay. Would highly recommend for respite or permanent care. Would not hesitate
to use Windsor Court gain. 5-star review.

Reply from Terri Kidd, PR Executive at Windsor Court

Thank you for the ‘amazing’ review! It sounds like your mum took full advantage of everything we have to offer at Windsor Court and we hope to see her again soon!

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Review from J R (Grandson of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and show genuine care, respect and kindness to residents. The facilities are modern, clean and comprehensive as are the activities laid on for residents. Overall an excellent home.

Reply from Terri Kidd, PR Executive at Windsor Court

Thank you for this glowing review, we can’t ask for more than this!

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Review from C N (Partner of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant stay with plenty of activity available. The staff were excellent and were able to deal with any problem.

Reply from Terri Kidd, PR Executive at Windsor Court

Thank you for taking the time to leave a review, we are so pleased you had a pleasant stay and enjoyed the activities. We hope to welcome you again soon.

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Review from D A (Respite Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated as important and valued I was made to feel that my needs mattered. It was a good experience and I would have no hesitation in coming again if I needed to.

Reply from Terri Kidd, PR Executive at Windsor Court

We are so glad you were welcomed and felt valued – any resident of Windsor Court is a valued member of the community. Whilst you are there it is your home, and we will do everything we can to make it the right home for you. We hope we can welcome you again in the future.

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Review from B G (Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1. Overall okay - the evening meantime should be 5:30 as the current times re too close to lunch.


2. Night staff are a problem too often. Both in manner and expertise. It is obvious that there is a problem and it needs to be addressed quickly.

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Review from Elizabeth N (Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windsor Court is like a family home rather than a hotel. As one of the youngest residents (75), I have had to adjust my perception of living with much older residents and help them, often feeding them, helping staff, washing up, and tidying the lounges. If I do not wish to join in the activities I am
perfectly happy to stay in my lovely ground floor room, listening to the radio, reading (big library here), doing puzzles. I also enjoy playing the electronic keyboard. The freedom to go out, have friends in, and going out in an evening (many people think we are curfewed!) I spent my golden ticket on a Microlight Flight! My CofE faith is comforting.

Reply from Terri Kidd, PR Executive at Windsor Court

Thank you for leaving such a lovely review, it’s clear you are very settled and happy in the home and whilst you would never be expected to help it’s lovely that you are able to if you choose. Your independence is as important to us as it is to you and we are very pleased that you find it respected and nurtured here – it’s great that you get out and about (and even take to the skies!) and even lovelier when you come back home to us!

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Review from Jayne C (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in respite care at Windsor Court, the staff were excellent, very caring and interested in the individual facilities, food, and activities all excellent.

Reply from Terri Kidd, PR Executive at Windsor Court

Thank you for taking the time to send in a review, we are glad Windsor Court continues to impress.

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Review from H W (Wife of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Windsor Court Care Home for respite care at short notice. He was treated with dignity and respect during his stay. All the staff were kind to him. The meals were of an excellent standard and his appetite improved. The kitchen staff work wonders when catering for so many people
and deserve recognition. And management were most helpful in letting me know what services are available to us to enable care at home to continue. All in all my husband had a very pleasant experience and we should be happy to use them again.

Reply from Terri Kidd, PR Executive at Windsor Court

Thank you for your lovely review. We agree the team at Windsor Court is wonderful, and we will make sure your praise is passed on. Over the years we have amassed a lot of experience and knowledge and we are always happy to share it with our residents and their families to help with their continuing care.

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Review from F M (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been well looked after for several years at Windsor Court Care Home. The staff are kind, caring and professional. The management are very helpful and caring with residents. The food is very good too! My mother has a lovely room overlooking the garden. She spends a lot of time gazing out
of the window. Thank you to everyone involved in my mother's care.

Reply from Terri Kidd, PR Executive at Windsor Court

Thank you for taking the time to write a review. Many of our residents at Windsor Court have lived with us for a long time and it’s a testament to the wonderful care they receive and the great atmosphere in the home. We are glad your mother is so settled with us and hope she will remain with us for many years to come!

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Review from S I (Friend of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all-around care.

Reply from Terri Kidd, PR Executive at Windsor Court

Thank you for taking the time to send in a review.

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Windsor Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Windsor Court is calculated as follows: ( (425 Excellents x 5) + (72 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 510 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Court is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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