Windsor Court

We visited a friend who had recently moved into Windsor Court, not knowing what to expect. We were greeted by a very friendly reception team and a beautifully decorated foyer, all ready for Christmas. The standard of furnishings and decor is of the highest quality, and the home is immaculately clean and comfortable. Our elderly friend said she had settled in immediately and had no regrets about making the move. She was very happy! The cogge and biscuits were an added bonus. What a truly delightful place!

When we as a family went to look around Windsor Court we immediately knew this was the place for our mum. The care, compassion, reassurance and empathy shown to our mum and us by all staff has been amazing through this process and have helped us as a family come to terms with having to find a care home for our mum. Our mum has settled in so well and has joined in some of the numerous activities that are held every week, she particularly likes the singing and music sessions when different people come in to entertain the residents. The rooms are en-suite and lovely facing out into the garden.

Sadly, my father was only in Windsor Court for three weeks before suddenly having a large bleed, which led to the hospital, Covid, and sadly passing away. I visited him most days, and the standard of care he received was excellent. The staff were extremely pleasant, friendly and in tune with the residents. Their attention to detail was wonderful. Dad would not have to me about this bleed, it was spotted by the staff as they changed his stoma. They acted quickly and gave him the best chance. The place was squeaky clean, the decor pleasant, the food good, and the activities well planned.

Lovely friendly staff and excellent care for my dad. He is so happy here and has all his needs attended to. Couldn't ask for anything more.

When I have been to visit, it is always lovely and clean and a very friendly place. They make you very welcome indeed. 10/10 for me.

Staff care for my friend and is also very supportive of me, like having an extended family. Everything that could be done is being done.

Windsor Court is a home away from home. The staff are always warm, friendly, welcoming, enthusiastic and supportive when struggling with Mum's decline and give the best hugs. Mum is very happy here and feels safe. If we need anything the carers or managers are more than happy to help. The activities are great, varied and fun for Mum and us. The team do a fantastic job with seasonal/theme decorations and also come in on their own time a lot!

My mum has been living at Windsor Court since August 2019 - initially for respite but she then decided to stay and have ‘no worries’ as she was struggling to live on her own. She is happy, well cared for and safe, treated with respect and living in a happy environment with all her needs being met, which is her family’s main priority. Mum has Parkinson’s and other health issues but is aware and appreciative of what’s going and she/we have no complaints. Communication with me, as the main contact, is excellent.

A big ‘Thank You’ to all involved for your hard work, kindness, support and care.

From me walking in off the street and being shown around with no notice, to mum's arrival, I have not had any concerns or worries. I feel so relaxed knowing that there are attentive staff on call to make sure mum is happy and secure.

This is a well-run care home with excellent facilities for its residents. The staff are well trained and in my experience are committed to ensuring the comfort and well being of the home's residents. They obviously care for my mum and are always concerned to ensure that she is treated with kindness and respect. I have confidence that the staff will keep a close eye on her and feel that she is in a safe and caring environment.

She is now in a safe and secure environment which is a comfort for the rest of her family.

My experience of my step-mum's stay at Windsor Court doesn't really just apply to July of this year but for all of the time she has been part of the WC family. It is a truly exceptional and inspirational place and everyone involved is given the best of care on every level possible.

When I call to see my friend, the staff are very welcoming and always happy. I am a self-employed cleaner and whenever I go I am always looking to see how clean that place is. Every time I call to see my friend it is always clean, all the rooms I go into and even the cups. When I have a drink I look at them as well. The food is lovely and the cakes are beautiful and very tasty. I have been calling into the home since it opened and it's as clean now as it was when it opened. There is only one thing I can complain about, I have put lbs on every time I call due to the cakes.

I am enjoying my time at Windsor Court.

The loveliest of caring staff you could wish to meet. My aunt was in their care for four years and was so pleased with her home and services. Nothing was ever too much trouble. Thank you all.

Amazing! The staff are attentive, kind, and caring. Windsor Court is spotless, and modern, with fantastic activities for residents from nails and natter to pumpkin carving and caring. My mum has had a really enjoyable two-week stay. Would highly recommend for respite or permanent care. Would not hesitate to use Windsor Court gain. 5-star review.

The staff are excellent and show genuine care, respect and kindness to residents. The facilities are modern, clean and comprehensive as are the activities laid on for residents. Overall an excellent home.

Very pleasant stay with plenty of activity available. The staff were excellent and were able to deal with any problem.

I was treated as important and valued I was made to feel that my needs mattered. It was a good experience and I would have no hesitation in coming again if I needed to.

1. Overall okay - the evening meantime should be 5:30 as the current times re too close to lunch.

2. Night staff are a problem too often. Both in manner and expertise. It is obvious that there is a problem and it needs to be addressed quickly.