Windsor Court

Sandbeck Way, Wetherby LS22 7DN
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9.8 83 Reviews
  • Windsor Court, Wetherby
Windsor Court in Wetherby provides comfort and high quality care in an inviting home.

Caring, trained staff give individualised care and champion independence and personal choice.

They encourage residents to socialise and participate in a variety of activities.

Cooks prepare comforting, tasty meals.
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Care Provided by Windsor Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1540

These prices are only a guideline, please contact Windsor Court to find out the exact price for your requirements.

Contact Windsor Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Windsor Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Angela Shutt (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Windsor Court are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Windsor Court has plenty of onsite parking for residents and visitors.

Windsor Court Reviews (83)

9.8

Windsor Court has a Review Score of 9.8 (9.796) out of 10, based on 31 reviews in the last 2 years.
Over all time Windsor Court has 83 reviews.

Overall Experience
  • 71
  • 11
  • 0
  • 1
  • 0
Date Published
  • 83
  • 2
  • 8
  • 31
  • 52
Reviewer Connection to Windsor Court
  • 28
  • 15
  • 12
  • 9
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 83, showing 61-80
Review from Gerald H (Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found new friends here and really enjoy the food. We sometimes have cheese and wine nights or French afternoons, which I really like. I get an apple every day because an apple a day keeps the doctor away. I like the gardens and go walking with my friends every day. I am so happy that my family
can come back now and they even got to see my bedroom from the window.
Reply from Rebecca Selkirk, PR Executive at Windsor Court
We are very grateful for this review and would like to say thank you for taking the time to post this for us to see. We are very pleased that you are enjoying your time with us. It is important our…read more
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Review from A P (Daughter of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving my mum into Windsor Court during Covid restrictions has obviously limited my experience of the home environment itself. However, everything else I have experienced has been excellent: from before Mum transferred, preparation, the welcome on arrival and on-going care for Mum, who is very content.
She looks really well and loves all the staff and the food. Everyone I have dealt with has been incredibly helpful. Extremely pleased.
Reply from Rebecca Selkirk, PR Executive at Windsor Court
Thank you for kindly taking the time to write a review and for the comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar…read more
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Review from L S (Daughter of Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the month of November, my mother became quite poorly, resulting in hospitalisation where she was diagnosed positive to Covid-19. During this time, the managers and staff were a massive support for me and my mother. This support continued after her death on 04/12/2020. I would personally like
to thank those staff, with all my heart.
Reply from Rebecca Selkirk, PR Executive at Windsor Court
Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We would like to offer our deepest condolences to you and your family at what must be a very…read more
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Review from Graham W (Son of Resident) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum arrived when she was 98 years old and we moved Mum from London into a wonderful new home. Everything was excellent and as Mum kept saying 'what more could I want? Three meals a day and no washing up'. I could not wish for a better place for Mum in her last years.
Reply from Rebecca Selkirk, PR Executive at Windsor Court
Thank you for kindly taking the time to write a review of Windsor Court and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents…read more
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Review from B A (Niece of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, always helpful when I call. Done a great job during Covid 19 keeping residents safe.
Reply from Rebecca Selkirk, PR Executive at Windsor Court
Thank you so much for reviewing our Windsor Court home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.
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Review from Peter D (Resident) assisted by family/friend published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved here in November 2019 and have never been happier. When it came to needing more care and being isolated in my previous flat, this is such a great place. Everything I need is attend to and the staff and other residents are very friendly and helpful. I would definitely recommend.
Reply from Rebecca Selkirk, PR Executive at Windsor Court
We are very grateful for this review and would like to say thank you for taking the time to post this for us to see! We are very pleased that you are enjoying your time with us. It is important our…read more
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Review from S S (Friend of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression was very welcoming.
Reply from Rebecca Selkirk, PR Executive at Windsor Court
Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the staff team.
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Review from M H (Friend of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in every way possible. Caring staff in every department, both front of house to the backroom support 'boys' and girls. Thank you for everything.
Reply from Rebecca Selkirk, PR Executive at Windsor Court
Thank you so much for your lovely review, the team pride themselves on their 'can do' attitude and no job is too small. Our Windsor Court team will be very pleased to hear the kind words you have to…read more
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Review from Graham S (Godson of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm welcome at reception followed by a lovely feeling of calmness. The quality of finish was very high throughout the well thought out layout of public areas and rooms.
The staff were always visible and attentive to all residents as well as guests.
Reply from Rebecca Selkirk, PR Executive at Windsor Court
Thank you for kindly taking the time to write a review of and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating…read more
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Review from R G (Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Doctor recommended the home to care for my wife when I had a hip operation. This worked extremely well and what I had feared for the stability of my wife was well allayed. She was well spoilt and loved it. I was here for 2 days before the op and 8 days after. It worked very well, had all the help
I asked for should have asked for more. Recuperated well. The staff are very pleasant and welcoming. Care excellent.
Reply from Rebecca Selkirk, PR Executive at Windsor Court
Thank you for taking the time to write this lovely review. We are so pleased you are happy with the quality of the care both you and your wife have received during your time at Windsor Court. We…read more
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Review from N M (Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a beautifully designed building a lot of thought has gone into it to make it suitable for elderly people. The staff are very well trained and are always helpful. Having visited friends in other care homes I have not been to one as good as Windsor Court.
Reply from Rebecca Selkirk, PR Executive at Windsor Court
Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a…read more
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Review from A S (Daughter of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a registered manager of 17 years, I never thought I would be in this position of having a parent in care. Immaculate home, no odours. Very friendly, attentive, caring staff. I would be proud to manage this home. A resident said to me 'nothing is too much for the staff here and the ones in charge'.
Reply from Rebecca Selkirk, PR Executive at Windsor Court
Thank you so much for your lovely review, the team pride themselves on their 'can do' attitude, and no job is too small. Our Windsor Court team will be very pleased to hear the kind words you have to…read more
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Review from L W (Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My needs here are very well met by all staff. Accommodation is excellent. Help, assistance is unobtrusive and dignified. Thank you to everyone.
Reply from Rebecca Selkirk, PR Executive at Windsor Court
Thank you very much for taking the time to post this kind review. Our team will be very pleased to hear such positive feedback.
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Review from D W (Daughter of Resident) published on 25 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92-year-old mother needed respite care at very short notice following a spell in hospital. The staff were incredibly helpful, going above and beyond to ensure that they were able to accommodate her. From the moment she arrived, she was made to feel welcome, being thoughtfully seated for lunch with
people with whom the staff felt she would share common interests. The food was good, the bedroom comfortable and peaceful and the facilities are well thought out. During her two week stay, she made friends and especially enjoyed some of the organised activities (quizzes, French, "sitting dancing"). She had never been keen on being in a care home before this, but was very complimentary about everything and would happily return.
Reply from Samantha Blair, Customer Care Advisor at Windsor Court
Thank you for your kind review of Windsor Court and the lovely way you have described our home. We really do pride ourselves on creating a community within our homes with an abundance of social…read more
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Review from M H (Wife of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had no idea what to expect and have been pleasantly surprised at the care taken to make life enjoyable for the residents.
The staff have all been very friendly, helpful and pleasant and always have time to listen to any worries we might have.
Reply from Samantha Blair, Customer Care Advisor at Windsor Court
Thank you for your review of Windsor Court. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. I shall pass your kind comments on to…read more
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Review from L D-H (Daughter of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy here. The building and facilities are good, it's always clean and sparkling, but the main thing that makes my mum happy is the lovely care from all the staff - including the cleaners and admin staff. Thank you. My mum says the night staff are wonderful, really special.
Reply from Samantha Blair, Customer Care Advisor at Windsor Court
Thank you so much for your review of Windsor Court. Feedback is extremely important to us, and we appreciate you taking the time to share your experience with us. We are very proud of our staff team,…read more
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Review from A H (Sister of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my brother has only been in Windsor Court since 30th August, he has been very happy and well looked after. Yesterday was his birthday and he had a birthday cake, balloon etc which I thought was very kind.
Reply from Samantha Blair, Customer Care Advisor at Windsor Court
Thank you so much for taking the time to review our home. How lovely to hear of your brothers birthday celebration, we hope he enjoyed his day! Your comments will mean a lot to our staff team, and we…read more
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Review from J H (Daughter of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a very happy resident. She was reluctant to move into a care home but has settled extremely quickly thanks to the caring staff and comfortable facilities.
The place is very homely, there are lots of spaces to either socialise or get peace. There always seems to be lots going on and everyone
is encouraged to join in.
The bedrooms are lovely and some have small patios open to the large gardens.
Hopefully, I'll be able to come to a place like this in my later years.
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Review from A B (Resident) assisted by family/friend published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arrived in Windsor Court in February 2019. From the beginning, I was made to feel very welcome by everyone. The care support and friendliness I have received have outweighed my expectations. Would highly recommend to anyone.
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Review from M G (Resident) published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived here in February. It is now March. I am delighted to say I am quite happy and content. I am liking the home very much. The staff are very pleasant and helpful - the food is good, enjoyable. The atmosphere always pleasant, Facilities, the bedroom, dining rooms are pleasant and easily available
and if help is required it is readily available.
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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Windsor Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.796 for Windsor Court is calculated as follows: ( (304 Excellents x 5) + (54 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 367 Ratings = 4.796
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windsor Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

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