Windsor Court

In October his health deteriorated. The home worked closely with the primary care team and at all times consulted us and kept us informed. He received skilled and sensitive end of life care. The staff were fantastic.

I moved Mum up from her care home in Surrey to be closer to me. The distance and COVID restrictions were making visiting hard and the lack of contact was making her dementia worse. It was absolutely the best decision I could have made. Mum was well cared for and seemed so happy but it was the incredible love and kindness we were both shown by all the staff at Windsor Court during the last weeks of Mum's life, that gave me the greatest comfort. That moving her had been the right thing for Mum.

Dad moved into Windsor Court in October 2020. It was a difficult decision as he was happy at home but needed extra care. We have never regretted the decision, Windsor Court is bright and airy and Dad is happy. The staff are really caring and know Dad really well. Dad says he thinks he will stay longer as the "people here do everything to support you and are so kind".

This is a well designed, newly built home that is kept clean and comfortable. I have always been very impressed by the quality of the staff who have always been efficient, helpful, friendly and caring. Thus, all staff are permanent rather than short-term agency carers. The range of activities is thoughtful and varied helping to make Windsor Court a happy place to be. The food is of a high standard with plenty of variety and overall the home is very well run.

I have found new friends here and really enjoy the food. We sometimes have cheese and wine nights or French afternoons, which I really like. I get an apple every day because an apple a day keeps the doctor away. I like the gardens and go walking with my friends every day. I am so happy that my family can come back now and they even got to see my bedroom from the window.

Moving my mum into Windsor Court during Covid restrictions has obviously limited my experience of the home environment itself. However, everything else I have experienced has been excellent: from before Mum transferred, preparation, the welcome on arrival and on-going care for Mum, who is very content. She looks really well and loves all the staff and the food. Everyone I have dealt with has been incredibly helpful. Extremely pleased.

During the month of November, my mother became quite poorly, resulting in hospitalisation where she was diagnosed positive to Covid-19. During this time, the managers and staff were a massive support for me and my mother. This support continued after her death on 04/12/2020. I would personally like to thank those staff, with all my heart.

Mum arrived when she was 98 years old and we moved Mum from London into a wonderful new home. Everything was excellent and as Mum kept saying 'what more could I want? Three meals a day and no washing up'. I could not wish for a better place for Mum in her last years.

Friendly staff, always helpful when I call. Done a great job during Covid 19 keeping residents safe.

I moved here in November 2019 and have never been happier. When it came to needing more care and being isolated in my previous flat, this is such a great place. Everything I need is attend to and the staff and other residents are very friendly and helpful. I would definitely recommend.

First impression was very welcoming.

Excellent in every way possible. Caring staff in every department, both front of house to the backroom support 'boys' and girls. Thank you for everything.

The staff were always visible and attentive to all residents as well as guests.

Our Doctor recommended the home to care for my wife when I had a hip operation. This worked extremely well and what I had feared for the stability of my wife was well allayed. She was well spoilt and loved it. I was here for 2 days before the op and 8 days after. It worked very well, had all the help I asked for should have asked for more. Recuperated well. The staff are very pleasant and welcoming. Care excellent.

This is a beautifully designed building a lot of thought has gone into it to make it suitable for elderly people. The staff are very well trained and are always helpful. Having visited friends in other care homes I have not been to one as good as Windsor Court.

As a registered manager of 17 years, I never thought I would be in this position of having a parent in care. Immaculate home, no odours. Very friendly, attentive, caring staff. I would be proud to manage this home. A resident said to me 'nothing is too much for the staff here and the ones in charge'.

My needs here are very well met by all staff. Accommodation is excellent. Help, assistance is unobtrusive and dignified. Thank you to everyone.

My 92-year-old mother needed respite care at very short notice following a spell in hospital. The staff were incredibly helpful, going above and beyond to ensure that they were able to accommodate her. From the moment she arrived, she was made to feel welcome, being thoughtfully seated for lunch with people with whom the staff felt she would share common interests. The food was good, the bedroom comfortable and peaceful and the facilities are well thought out. During her two week stay, she made friends and especially enjoyed some of the organised activities (quizzes, French, "sitting dancing"). She had never been keen on being in a care home before this, but was very complimentary about everything and would happily return.

The staff have all been very friendly, helpful and pleasant and always have time to listen to any worries we might have.

My mum is very happy here. The building and facilities are good, it's always clean and sparkling, but the main thing that makes my mum happy is the lovely care from all the staff - including the cleaners and admin staff. Thank you. My mum says the night staff are wonderful, really special.