Falkland Grange Care Home

Monks Lane, Newbury RG14 7RW
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9.8 110 Reviews
  • Falkland Grange Care Home, Newbury
Falkland Grange Care Home opened in 2019 and provides residential, dementia, nursing and respite care for individuals living in Newbury and the wider Berkshire area. As with all Porthaven care homes, the team at Falkland Grange provide 24 hour support for their residents in an environment purpose-built for care. A place to live well, residents at Falkland Grange have their own generously sized bedrooms with private en suite wetrooms as well as various communal living and dining areas to enjoy. All residents at Falkland Grange also benefit from access to the home's cinema, hair and nail salon, activities and wellbeing room, café for catching up with loved ones and private dining room for celebrating special family occasions. With activities on offer seven days a week, there is no shortage of entertainment for residents at Falkland Grange, who can also choose to spend their time in the home's secure and spacious gardens.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rebecca Lucas (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Falkland Grange Care Home Reviews (110)

9.8

Falkland Grange Care Home has a Review Score of 9.8 (9.784) out of 10, based on 33 reviews in the last 2 years.
Over all time Falkland Grange Care Home has 110 reviews.

Overall Experience
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Date Published
  • 110
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Reviewer Connection to Falkland Grange Care Home
  • 28
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Total of 110, showing 1-20
Review from M P (Son of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I called to enquire the staff at Falkland Grange have been outstanding. My initial 'look around' was ad-hoc but set the positive tone. The home is bright and airy, spacious and there are plenty of modern facilities. I'm constantly surprised by the friendliness of all the staff and the
time they have to spend with residents - there is a calmness and positivity throughout which is refreshing. The entrance and 'Bistro' has a hotel feel and is welcoming - the rooms, shared areas and kitchens clean and, I have to say, the food score from an incredibly picky resident very high! There's always something happening and those involved in the activities are genuinely passionate about engagement. Transitioning from independent living to care has been a bumpy ride, I can't lie, but we've had strong and active support from the team who understand the challenges and have offered sound advice.
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care Home

Thank you for taking a moment to leave us such a well-rounded review! I am glad to hear you and your loved one are happy with our home and team.

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Review from Norma K (Wife of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having tried previous home which was satisfactory but didn't understand my husband's need to be able to see outside and be able to walk around. Since he has been @ Falklands he is very settled and bright the staff seem to understand the needs of dementia people without resorting to drugs as a last resort.
I
will be having a weeks holiday shortly and I feel comfortable that my husband will be well looked after and he will be happy.
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care Home

Thank you for your feedback. I am glad to hear you feel we have been able to provide the appropriate care for your husband. Here at Falkland Grange, we know how important person-centred, personalised care is for individuals living with dementia.

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Review from S E (Resident) assisted by family/friend published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving in last October I generally feel much better in myself and am enjoying the activities/social life. I am receiving the appropriate level of care and know that if I need help someone is always available.
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care Home

It is great to hear you are happy living at Falkland Grange and that you feel well cared for. It is a pleasure having you with us!

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Review from L W (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother moved into the dementia unit I have experienced thoughtful back up and support from the staff. My mother is well cared for, and the staff have shown her great kindness and care. The home is beautifully decorated and very comfortable.
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care Home

I am glad to hear you feel supported by our team and are happy with your mother's care.

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Review from R A (Daughter of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Falkland Grange provided mum with exceptional care. All her needs were met with kindness and compassion. Her room was lovely and could be personalised with her favourite things. The nursing team were proactive and kept us well informed, and the carers were exceptional. Couldn't fault it. Thank you to
everyone
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care Home

It was a pleasure to care for your lovely mum, and it is great to hear you were happy with all aspects of her time with us.

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Review from M E (Son of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Falkland Grange are always around when needed. The care my mother has received since she has arrived has been excellent, and it has made a huge difference to her quality of life. Her overall health has improved since arriving at Falkland Grange, which is a testament to the care she is receiving
on a day-to-day basis.
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care Home

Thank you for taking a moment to leave us a review. It fills me with pride to hear that you feel your mother's quality of life has improved since joining us.

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Review from P R (Son of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all friendly and approachable, and barring a bit of lack in communication when mum first moved in, all have been good.
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care Home

Thank you for your feedback. It is great to hear we were able to work through your initial concern and that you are happy with our team.

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Review from J S (Daughter of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you all for your excellent care for my father. He came to Falkland Grange Care Home for a 2-week respite whilst I had an operation and then decided to stay due to the lovely staff, excellent facilities, great food and a good selection of activities. Thank you for looking after me too!
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care Home

It is great to hear we were able to assist you and your father during your recovery. It is lovely to have your father with us, and we look forward to catching up next time you visit!

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Review from Clare P (Friend of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The activities are good. Staff are friendly. Care seems appropriate.
Reply from Sue Astill, Regional Director at Falkland Grange Care Home

Thank you for taking a moment to leave us your feedback.

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Review from L T (Friend of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent staff all round. Good activities and amazing care is always shown to our friend.
Reply from Sue Astill, Regional Director at Falkland Grange Care Home

Thank you for taking a moment to leave us a review.

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Review from N R (Son of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Falkland Grange goes the extra mile to care for their residents. Not only do they do all the essential caring and wellbeing duties professionally, they also stimulate them with many extra curricular activities that give the residents a sense of engagement with the community. There are visits by children
who sing; experts bringing animals in to stimulate the audience, and local events taking place. There is bell ringing and carol singers at Christmas too.
All relatives are encouraged to be involved in events and talks and attend as many as they can. The staff at Falkland Grange are friendly and open to discussion about all things that matter to the family members they care for.
I often pop in for coffee and a chat with my father and the friends he has. My father enjoys his time there, and is safe and well looked after. Thank you
Reply from George Radoicovici, Home Manager at Falkland Grange Care Home

Thank you for your fantastic feedback. Our team work hard to ensure our residents have plenty to do and can enjoy activities tailored towards their hobbies and interests, so I am glad to hear your father has been taking part in all our home has to offer.

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Review from Janet W (Wife of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have visited many Care Homes over the past 20 years as three members of my close family have needed to move into care. From our very first visit my son, daughter and I were very impressed with the manner in which we were treated and the warmth shown to us by all the staff as we walked around the home.
Since my husband moved into his lovely room we have been very impressed. Many staff made a visit to his room and introduced themselves to him and have subsequently continued to engage him in conversation. We feel he is well cared for and very safe in the environment. The Activities Team have taken an interest in his interests and are eager to encourage him to get involved. We are of the opinion that Falkland Grange is the right place for him. Thank you everyone.
Reply from Sue Astill, Regional Director at Falkland Grange Care Home

Thank you for your kind words. It is fantastic to hear you feel your husband is safe and well cared for with us. We are incredibly lucky to have such a brilliant team who care about each and every one of our residents and enjoy taking time getting to know them as individuals.

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Review from S H (Son of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Falkland Grange is a beautiful care home. I have my old brother with Dementia and my mother with Parkinson both have moved here in the last few weeks. So far I cannot fault this home all the staff are so helpful. Last Sunday we booked the family room to have dinner for all the family, the head Chef
was great, he was so helpful and made sure we had everything we needed.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for taking a moment to leave us a review. I am glad to hear you are happy with our home and that you enjoyed taking advantage of our lovely private dining room recently!

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Review from Alan D (Nephew of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, a very good service provided by Falklands from what we have experienced thus far. The rooms are wonderful like a hotel to be honest and the common room areas are wonderful. I was so pleased to see the range of activities that are available to the residents to make their stay mentally active
and stimulating. They do all they can do to make your loves ones stay as enjoyable as possible. Very pleased that my auntie was lucky enough to get a place. The overall level of care and service is fabulous. I wouldn't hesitate to recommend the care home.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for taking the time to leave us a review of your experience of Falkland Grange, I am so pleased that you were very pleased your auntie lived with us, and that you wouldn't hesitate to recommend us.

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Review from C T (Son of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father moved into Falkland Grange and all the worries of living alone and looking after himself disappeared. The staff have the approach that "nothing is too much trouble", which he really appreciates. He finds chatting and joining in activities with other residents mentally stimulating.
Reply from Carla, Home Manager at Falkland Grange Care Home

Thank you so much for taking the time to leave us a review. I am so pleased that your father was able to live with us without his previous worries. It is great that our teams approach as nothing being too much trouble. I will pass on your feedback which I am sure they will be pleased to hear.

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Review from H F (Friend of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a very brief visit but was warmly welcomed by friendly staff and happy residents. Lots of activities are put on for residents with plenty of options available for them. Cracking cups of tea and a really lovely garden.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for leaving your review of our home. We hope you will visit again soon and sample some of our fantastic cakes alongside the cup of tea.

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Review from H H (Friend of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the staff to be very welcoming and contributed to the warm and friendly environment of the home. I particularly enjoyed the gardens, it was a lovely place to visit on our visit. Very impressed overall.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for taking the time to leave us a review of your experience at Falkland Grange. I am delighted that you have found our team to welcoming. We are very proud of our home and we get great pleasure from reading such lovely reviews.

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Review from Sue d (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Falkland Grange for nearly four years, during which time as a dementia sufferer her faculties have declined. What hasn't declined is the quality of care she receives. Irrespective of their role, the staff are all positive, professional and supportive. This creates a wonderful environment
for my mum to live in, a place she loves and where she feels safe, secure and respected. I don't live locally but have complete peace of mind that my mum is receiving both the best possible care and the best possible quality of life. I visit on random days/times and whenever I arrive the friendly atmosphere and excellent standard of care are always consistent. As is the support I am given, providing information and discussing my mum's needs. I cannot speak highly enough of the care home - it is exceptional. I would recommend Falkland Grange to anyone who wants their relatives to be well looked after, a home from home. I look forward to my visits enormously.
Reply from Carla, Home Manager at Falkland Grange Care Home

Thank you so much for leaving us this wonderful review of our home, and staff. It is really important to me that every resident feels safe, secure and respected so to read this makes me so happy. We have a wonderful care team who will be so pleased to read your review. You are always welcome to visit, and I can highly recommend our cakes, if you haven't already tried them, for your next visit.

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Review from Elizabeth E (Daughter-in-law of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has received exceptional care since coming to Falkland Grange. His individual needs are catered to and he is treated with dignity and care. The activities arranged for residents are varied and interesting. The food is top-notch! We have only ever been greeted and treated warmly as family
members.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for taking a moment to leave such a lovely review. At Falkland Grange, we strive to create an environment where our team feel like an extension of your family, so it is great to hear you feel you have been welcomed with open arms whenever visiting.

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Review from Val D (Next of Kin) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law went into Falkland Grange in November as an emergency after my sister ended up in hospital after falling and fracturing her hip.
He settled in well and is very responsive to the staff and certainly improved with his ability to move about and enjoys going out on the social activities.
He
has been unwell for the past week but the staff have been taking good care of him ensuring that he has everything that he needs.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your kind words, and we hope that your sister is recovering well after her fall. It has been great to support your brother-in-law's improvement in mobility, and he thoroughly enjoys the activities and trips out that we arrange every week! He is a pleasure to have here and the staff will be warmed by the recognition of the care that they provide, thank you.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Falkland Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.784 for Falkland Grange Care Home is calculated as follows: ( (304 Excellents x 5) + (68 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 379 Ratings = 4.784
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Falkland Grange Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (2)

Samantha

Samantha Oakman

Job Title: Night Care Manager Joined: 2020

Hello, my name is Samantha Oakman, and I am the Night Care Manager here at Falkland Grange.


I have worked in the care sector since 2000 and joined Falkland Grange as a team leader in 2020 before being promoted to night care manager in 2023. My work on both day and night shifts allows me to fully appreciate the value of the 24-hour care service our home provides to our residents.

Caroline

Caroline Palmer

Job Title: Housekeeping Assistant Joined: 2019

Hello, my name is Caroline Palmer, and I am a Housekeeping Assistant here at Falkland Grange.


I have been working in housekeeping since 2018, and I have been part of the Falkland Grange team since our home first opened. I am passionate about our residents living in an environment that is clean, tidy and maintained to the high standard they deserve. As part of my role, I am responsible for overseeing our home's laundry and managing individuals in the housekeeping team, who are all just as passionate as I am about the cleanliness of our home.

Frequently Asked Questions about Falkland Grange Care Home

What types of Care is Falkland Grange Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Falkland Grange Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Falkland Grange Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Falkland Grange Care Home to the centre of Newbury?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Falkland Grange Care Home to verify any information. View our terms and conditions. Falkland Grange Care Home has an Enhanced Service - more info.