Falkland Grange Care Home

Monks Lane, Newbury RG14 7RW
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9.8 110 Reviews
  • Falkland Grange Care Home, Newbury
Falkland Grange Care Home opened in 2019 and provides residential, dementia, nursing and respite care for individuals living in Newbury and the wider Berkshire area. As with all Porthaven care homes, the team at Falkland Grange provide 24 hour support for their residents in an environment purpose-built for care. A place to live well, residents at Falkland Grange have their own generously sized bedrooms with private en suite wetrooms as well as various communal living and dining areas to enjoy. All residents at Falkland Grange also benefit from access to the home's cinema, hair and nail salon, activities and wellbeing room, café for catching up with loved ones and private dining room for celebrating special family occasions. With activities on offer seven days a week, there is no shortage of entertainment for residents at Falkland Grange, who can also choose to spend their time in the home's secure and spacious gardens.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rebecca Lucas (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Falkland Grange Care Home Reviews (110)

9.8

Falkland Grange Care Home has a Review Score of 9.8 (9.784) out of 10, based on 33 reviews in the last 2 years.
Over all time Falkland Grange Care Home has 110 reviews.

Overall Experience
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Date Published
  • 110
  • 7
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Reviewer Connection to Falkland Grange Care Home
  • 28
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  • 7
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  • 5
  • 3
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  • 1
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  • 1
  • 1
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Total of 110, showing 21-40
Review from Elaine O (Daughter of Resident) published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Falkland Grange is a beautiful care home with lots of places to sit quietly or in small groups in addition to Mum's room. The staff whether they be nursing care, janitorial, food service, administrative or entertainment, all exhibit genuine care toward her. I cannot praise them enough for making this
very difficult transition easier for her.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for the wonderful review, the team will be so pleased to hear this feedback and we really appreciate you taking the time to write this.

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Review from Chris M (Son of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Falkland Grange Care Home a month ago as her dementia deteriorated past the point where she could remain at home. We knew the transition would be problematic and as a result, we were dreading the move.
After dropping Mum off, we were advised to leave it four days before coming in, to
allow Mum time to acclimatise. On day four, I visited and was amazed that Mum appeared very settled.
Over the last four weeks, this has continued. There are days when she is a bit unsettled but no more so than she was at home with carers visiting every day.
Positives are that Mum is now comfortable, safe and secure with 24/7 care. She is settled and calm, is sleeping and eating well and is benefitting from spending time with people which she hasn't been able to do in recent years.
Negatives are that Mum wants to walk but this is obviously restricted for dementia patients.
The building is amazing, the staff caring and wonderful and the coffee bar fantastic. It's definitely the best place that Mum could be.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for writing this wonderful review and we are so glad to hear that Mum has settled in well. We understand that it can be such a difficult transition into a home and we're really happy she is now part of the Falkland Grange family.

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Review from John M (Husband of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I became residents at Falkland Grange Care Home just over a month ago and we are pleased we made this move. The care home and nursing staff are very friendly and professional and we feel well looked after and safe. The catering is excellent with well-balanced and varied choices available.
The weekly diary of activities provides a social opportunity to meet other residents. We enjoy the well-maintained and designed care home that has many useful and thoughtful additions that give it a more homely feel. The garden lounges, library, cinema, gym and bistro are food areas to both relax and meet family.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for the kind review and we are so pleased to hear that you and your wife are having such a great time during your stay with us.

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Review from A M (Granddaughter of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't speak highly enough of the care home.
Absolutely wonderful throughout.
Such an incredible establishment.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

That is so very kind of you, and thank you for the lovely review.

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Review from J N (Daughter of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Falkland Grange Care Home six weeks ago. She has found the move very difficult and has struggled to settle in but the care and support given by all the staff have been and remain exceptional. The home is comfortable and well-maintained, there are lovely gardens for the residents
and their guests to enjoy and there are plenty of activities on offer.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

We are so pleased to hear that Mum has settled in well to the home, thank you for taking the time to write such a lovely review and we will be sure to pass this amazing feedback to the team.

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Review from William S (Friend of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My experience is limited to visits to my friend, thus, I have not have direct experience of most of your facilities/services.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your review, and I hope we do get to see you again so you can experience first-hand all that we have to offer for your friend.

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Review from Diana W (Friend of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband had Alzheimers and died 10 years ago I therefore have great understanding what is required for their care. It is essential they are monitored properly. My husband had to go to hospital with acute dehydration after six months in a Care Home.
I work now as an unofficial councillor for families
with a family member who has Alzheimer's and spend a great deal of time looking at Care Homes.
I am very impressed with Falklands Grange.
The building is well designed; attractive gardens; the staff very helpful; the daily timetable excellent; it is so important they are occupied.
It has a very friendly atmosphere and visitors are made very welcome.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for such high praise, as a professional in Dementia care and someone who has first hand experience of supporting a loved one with Dementia care this feedback is very much appreciated. The team work really hard to support our residents and there families and we are so glad to receive this recognition.

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Review from M W (Friend of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend for over eighteen months now and I am very impressed with her care. She is always clean and well-dressed and the staff are very aware of her needs, especially as she is diabetic.
We enjoy exploring the grounds which are well-maintained and all staff, regardless of department,
are friendly and approachable.
I particularly like the fact we can visit at any time so there is obviously nothing to hide! Keep up the lovely work you do.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for the wonderful review. We are so glad that your friend's needs are being fully met and she is being taken care of so well in our home. We will of course pass this feedback on to the team at Falkland Grange who love having friends and family of residents visit. We all look forward to seeing you in the home again soon!

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Review from Elizabeth M (Friend of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visiting my friend over a period of days, I found the staff welcoming, cheerful and caring with residents and attentive to their needs. The decor and furnishings are stylish and of good quality. Many activities are on offer. I feel my friend is in a comfortable and safe place.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for the wonderful comments about the team at Falkland Grange; we are delighted that your friend is enjoying the activities and facilities we have. I will happily pass on your feedback to the Home.

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Review from Maddie L (Granddaughter of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding. The home is clean and beautiful and every staff member had a smile and greeted us kindly. We are delighted to always see happy residents when we visit and it's a pleasure to visit there.
Reply from Carla, Home Manager at Falkland Grange Care Home

Thank you for your review and such wonderful feedback. We are very proud of our home and are pleased that you have had such a good experience visiting us.

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Review from Robert W (Partner of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with Falkland Grange Care Home was always very positive. They correctly assessed my partner's changing needs over time and gave her what I can only describe as loving care 24/7. When I visited my partner, all levels of management and staff were always friendly and willing to help, provide
information, deal with any issues and discuss any matters. They also guided me as to what I should do to provide for my partner.
The home provides an extensive programme of internal and external interesting events and activities for patients and their relatives to take part in and enjoy, e.g. music. Bereaved relatives are also invited to discussion sessions where they can meet a variety of speakers on different topics.
The home is basically clean and well-maintained. There is a garden for residents and relatives to use for getting out into the open air.
There is a doctor's surgery and pharmacy next door to the home's site.
Reply from Carla, Home Manager at Falkland Grange Care Home

Thank you so much for taking the time to leave us such positive feedback. I am delighted that you found our team friendly and willing to help. We take great pride in providing care to people's loved ones and see it as an honour. It is always lovely to read about people's positive experiences, even during difficult times.

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Review from Juliet K (Friend of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my friend today. She seemed very happy and really liked all the staff. The staff were really helpful to me and my son who came too and they loved my son's dog and encouraged her to meet the other residents. I feel the home had a very nice atmosphere.
Reply from Carla, Home Manager at Falkland Grange Care Home

Thank you so much for taking the time to review Falkland Grange. We are pleased that your friend seems happy at Falkland but also that you had a good visit as well. We look forward to seeing all three of you again soon.

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Review from Sue B (Daughter-in-law of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, friendly and accommodating.
Nice to enjoy a cup of tea together. Pretty gardens and we appreciated the card game.
Reply from Carla, Home Manager at Falkland Grange Care Home

Thank you for your review. Card games are seemingly very popular at Falkland Grange so please feel free to pop in any time for a rematch, and of course a cup of tea and slice of something delicious from our kitchen.

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Review from R D (Daughter-in-law of Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Falkland Grange is everything we could have wanted in a care home. The staff are friendly, patient and tender in their care and my mother-in-law feels like she's in a hotel! Could not ask for more.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for your review. We really do appreciate feedback. We are so pleased that your mother-in-law has enjoyed our facilities, and the care provided.

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Review from J F (Friend of Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a lovely visit, we had coffee and shortbread in the bistro, lovely to see so many people - felt that my friend "belonged there"!
Very reassuring, when it was lunchtime (went too fast) he was approached politely and we said our goodbyes (for now).
I look forward to visiting again very soon.
Well done team, keep it up!
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

What a wonderful review. Thank you so much for taking the time to post this and for your feedback. We look forward to you visiting again and sharing some more of our delicious cakes or shortbread.

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Review from E B (Wife of Resident) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The initial help in making the decision to try respite care for my husband was done with great professionalism and kindness. I am still exploring ways of making things easier, but all along the way, the staff have been more than helpful. They manage the residents on the dementia floor with huge patience
and invent, so many ways of entertaining and helping them. We still have to make the decision whether to graduate to full residency, but I am sure that I can rely on the same degree of help in working this out.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your review of our care home and your experience. We are so happy that your husbands stay with us has been positive. I will share your feedback with out team who will be delighted.

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Review from A H (Son of Resident) published on 6 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is a reluctant resident, having lived and cared for herself for the last 30 years, so transition has been hard for her. The residence itself is clean and tidy as one would expect from a relatively new establishment. She finds the staff kind, considerate and helpful but sometimes distracted
by other matters. The facilities are good the room tidy and warm. However the one major disappointment seems to be that the food is simply not of an acceptable standard and has got worse since she first went there. Unfortunately this is an important item and really needs to be looked at as it is the one thing the residents have to look forward to. Being able to visit at anytime is very helpful and the activities mean that my mother has a more social life than she did at home.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for taking your time to share your feedback. We appreciate your honesty and want to assure you we take all feedback seriously as we continuously strive to improve our services. Both our Head Chef and I have met with your mum to discuss her concerns and preferences regarding the food which has not met her expectation. We want to assure you that we take the quality and satisfaction of our Residents very seriously. Our menus are designed to meet nutritional needs and preferences of all Residents where possible and make sure that all food is fresh and seasonal. We apologise for the points you have raised within your review. Your feedback is invaluable to us, and we would like to invite you and your mum to discuss your concerns further with our management team and chef so that we can hopefully better understand the specifics and work towards finding suitable solutions. One of our team will be in touch.

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Review from Aidan D (Son of Resident) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful home with caring and attentive staff, offering great facilities for both residents and visitors. Well organised and managed throughout, having an open door for visitors allows ‘anytime visiting’.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for taking the time to write this lovely review. We are so proud of our staff team and will certainly be sharing your lovely words with them.

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Review from L D (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was happy and feeling better following a hospital stay. The nurse came in and explained the situation to us and informed us of their forthcoming plan to get him mobile again. The housekeeper also came in to check on him.
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Review from Stuart T (Son of Resident) published on 21 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Falkland Grange Care Home since its opening. It's a lovely environment with high quality furnishings, nice social areas and a wonderful garden. Mum settled well, quickly building a positive rapport with the care staff, nurses and management. Her treatment throughout
has been excellent and the team are quick to manage and report to us any issues or changes. During Covid and throughout the pandemic, she was protected and well looked after. They run numerous activities including 'knit and natter', flower arranging, quizzes and films in the cinema. Plus, they had a fantastic visit by a falconry team and a Shetland pony recently.
Mum has many friends there who she can meet in the bistro, lounges, or for a nice meal in the dining room. We were concerned how she would integrate into a care home environment, viewing many prior to choosing Falkland Grange. Looking back on the past three years, we made an excellent choice and are pleased Mum now refers to the Grange as home.
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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Falkland Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.784 for Falkland Grange Care Home is calculated as follows: ( (304 Excellents x 5) + (68 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 379 Ratings = 4.784
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Falkland Grange Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (2)

Samantha

Samantha Oakman

Job Title: Night Care Manager Joined: 2020

Hello, my name is Samantha Oakman, and I am the Night Care Manager here at Falkland Grange.


I have worked in the care sector since 2000 and joined Falkland Grange as a team leader in 2020 before being promoted to night care manager in 2023. My work on both day and night shifts allows me to fully appreciate the value of the 24-hour care service our home provides to our residents.

Caroline

Caroline Palmer

Job Title: Housekeeping Assistant Joined: 2019

Hello, my name is Caroline Palmer, and I am a Housekeeping Assistant here at Falkland Grange.


I have been working in housekeeping since 2018, and I have been part of the Falkland Grange team since our home first opened. I am passionate about our residents living in an environment that is clean, tidy and maintained to the high standard they deserve. As part of my role, I am responsible for overseeing our home's laundry and managing individuals in the housekeeping team, who are all just as passionate as I am about the cleanliness of our home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Falkland Grange Care Home to verify any information. View our terms and conditions. Falkland Grange Care Home has an Enhanced Service - more info.