Falkland Grange Care Home

Monks Lane, Newbury RG14 7RW
Review Us
9.8 110 Reviews
  • Falkland Grange Care Home, Newbury
Falkland Grange Care Home opened in 2019 and provides residential, dementia, nursing and respite care for individuals living in Newbury and the wider Berkshire area. As with all Porthaven care homes, the team at Falkland Grange provide 24 hour support for their residents in an environment purpose-built for care. A place to live well, residents at Falkland Grange have their own generously sized bedrooms with private en suite wetrooms as well as various communal living and dining areas to enjoy. All residents at Falkland Grange also benefit from access to the home's cinema, hair and nail salon, activities and wellbeing room, café for catching up with loved ones and private dining room for celebrating special family occasions. With activities on offer seven days a week, there is no shortage of entertainment for residents at Falkland Grange, who can also choose to spend their time in the home's secure and spacious gardens.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rebecca Lucas (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Falkland Grange Care Home Reviews (110)

9.8

Falkland Grange Care Home has a Review Score of 9.8 (9.784) out of 10, based on 33 reviews in the last 2 years.
Over all time Falkland Grange Care Home has 110 reviews.

Overall Experience
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Date Published
  • 110
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Reviewer Connection to Falkland Grange Care Home
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Total of 110, showing 61-80
Review from Katie B (Daughter of Resident) published on 17 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was already in a different care facility, but her care was inconsistent, particularly on the weekends, when a lot of agency staff were used. So, we decided to look at some alternative options and we came across Falkland Grove. I have 2 sisters, one living in America and I must say, the communication
between Falklands and all of us was fantastic, which is really important when you're making important decisions and living far away from each other. The CSM, showed the three of us around on separate occasions, giving each of us equal time and attention, and asking any questions we had.
After many discussions, we decided to move Mum to Falklands, and I'm thrilled we did. She received a fantastic welcome from everybody, as did we, which instantly put my mind at ease. Everyone has been so warm, caring and professional, taking time to understand Mum's needs and doing their best to keep mum calm in what is a very stressful situation.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

I would like to thank you for taking the time to share your superb feedback. We appreciate how difficult it can be for loved ones when an individual makes the decision to move into a care home and we are delighted we instantly put your mind at ease.
It’s wonderful to hear your comments regarding everyone being so warm, caring and professional and taking time to understand Mum's needs. Thank you for entrusting us with the care of your mother and we are thrilled she has settled in extremely well.
Our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Peter H (Brother-in-law of Resident) published on 10 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law was a resident for approximately one year after experiencing a series of falls at home. Her age at the time was 89 and she died some twelve months later. I want to place on record the complete satisfaction of my wife and myself with the manner in which she was treated and cared for.
She was extremely happy as a resident. When she became ill the staff could not have been more caring and helpful. She was never in pain and we drew great comfort from that - especially as we live some 200 miles from Newbury.
We would like to express our heartfelt appreciation to both management and staff. Towards the end of her stay in the home, we were offered lunch in the private dining room which gave her enormous joy. Thank you everyone for making her stay so comfortable.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your sister-in-law, she is missed by all of the team here at Falkland Grange.


What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.

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Review from Margaret P (Daughter of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Falkland Grange offers excellent care facilities to my mother who has been a resident there since April 2021. The staff are friendly, welcoming and above all very caring. There is a good range of activities for residents to enjoy and the standard of food is excellent. The overall attention to detail
is fantastic, there has been a great deal of consideration made to the needs of the residents who live there. I have no hesitation in recommending Falkland Grange when asked.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you.

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Review from Bryony B (Great-Niece of Resident) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
At Falkland all the staff have been so wonderful to my aunt whist she has been in their care and still to this date!
We came in for a visit on Monday, I also had my little girl with me who is two. The staff were amazing with her allowing her to eat her dinner in there, have a drink and chatted away
to her! This was so lovely, as a family we are watching our aunt become very unwell but having some normality in there just helps with the whole process!
Thank you!
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for your positive review and wonderful comments. I will ensure that your feedback is shared with the team, they will be delighted!

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Review from L F (Daughter of Resident) published on 19 September 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
I cannot fault the cleanliness of the environment or the quality of the food provided. The manager is responsive when you raise issues. The variety of trips out are good and the activities team.
Dad did not settle at Falkland Grange and has moved to a smaller home, he has dementia.
My issue unfortunately
with Falkland Grange was medication, the management of it and the lack of honesty or responsibility for the administration of it by the frontline staff.
The management team met with me when I requested their time but clarity around why issues with medication had occurred was missing. Approach from frontline staff on one occasion was rude, inappropriate and terribly distressing. I was given an apology by the manager. It's sad as we had such high hopes but accuracy around medication is important.
Dad's clothing went missing and I have now been asked to submit receipts for the items lost, I didn't expect to have to provide these in order to be reimbursed. I have still not received any funds.
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Review from B T (Granddaughter of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Super staff, lovely interactions with me, my grandma and any residents I saw on my visit. The home is always incredibly clean and well-resourced. They always put on a variety of events and activities for the residents and are very accommodating to my grandma's needs and wishes. Thank you for the care
and attention my grandma receives.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for your glowing review. We are thrilled that your grandma is really happy at Falkland Grange, she's a delight to be around and we thoroughly enjoy spending time with her.
I'll ensure I share the wonderful comments with the team, they will be delighted!

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Review from Aly P (Daughter of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent, proactive support was shown by the Falkland staff at a recent coffee morning for residents and their families to recognise a charity challenge happening in September 2022 to raise money and awareness of the work the Alzheimers Society do.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments and such high praise for the team. We always appreciate individuals taking the time to give such wonderful feedback. We are delighted you enjoyed the coffee morning.

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Review from Sharon W (Friend of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is living at Falkland Grange with Dementia and she is very happy and content as though she has always lived there. She is treated with kindness, dignity and respect. I have been encouraged to maintain my connections and visit as often as I can. She is involved in activities, the activity man
makes an effort with her and always knows how to make her laugh and join in with things. You can tell he has taken the time to know her background and how to get the best out of her, her face changes when she starts joking with him. She has always been a quiet lady who spent time in smaller friendship circles, so to see this connection does make a big difference to her socialising in a place she now calls home. All teams are fantastic, can't fault anyone for their help.
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Review from Carla W (Granddaughter of Resident) published on 4 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan moved into Falkland Grange Care Home shortly before the first Covid lockdown and I have always found the home a very friendly and caring place to visit. During lockdown, my Nan had her 100th birthday and the Manager and staff could not have done more to give her a special celebration - they were
so aware of including our family in any way possible at the time. I’d like to thank Falklands Grange for the care they are giving my Nan, and I very much enjoy my visits.
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Review from Clare P (Daughter of Resident) published on 3 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at the home for over a year now and a lot of the staff who look after her were there when she arrived. So the staff genuinely know her and take an interest in her health and well being. They know what activities she enjoys, and when she is feeling a bit 'under the weather' and they
do let me know. The food is always well balanced nutritionally and like home cooked food, not typical mass produced food. The whole home is always very clean and never smells stale.
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Review from Neil W (Friend of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a home! Previously I had only visited a council home and assumed all were alike. How wrong was I! Falkland Grange is like a 5 star hotel with staff to match. My friend didn't have a bad word to say. He loves living there and I can see why. Staff were polite and attentive, the home was just that
- a home, and the facilities on offer are amazing. I just hope my finances will cover me in a home like this when I retire.
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Review from Gail P (Friend of Resident) published on 28 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I came to visit a friend who is a resident at Falkland Grange Care Home. At the time of the visit, my husband had sadly been diagnosed with terminal cancer and had come to say his goodbyes to his friend. The management put on private dining for us (we knew nothing about this until we
arrived) so it could be personal and confidential at such sad times. The food was amazing and even catered for my son-in-law who is a Coeliac. The greeting we received on reception was very friendly, helpful and thoughtful given the circumstances. Management even came to greet us. All the care staff were caring. Whilst we were there the home had a great atmosphere as other residents were in the bistro area chatting and having tea with cake which was lovely to see. We loved the home and was so pleased to see our friend happy and settled.
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Review from Deborah M (Wife of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this care home enough, all of the staff go above and beyond to help the residents feel part of their family. My husband has young onset dementia, he was very withdrawn and lonely before he became a resident of Falkland Grange, since his admission he is living the best life, he is happy,
he is engaged in meaningful activities, goes out on trips and is included in all of the social past times as possible. All of the staff always say hello to him in passing and got to know his likes and dislikes very quickly. I would and have recommended Falkland Grange Care Home to several of my friends. Family members that have visited have all stated what a wonderful place it is.
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Review from Jean E (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Falkland Grange for two and a half years, she is very happy and settled. All of the staff from management. admin, nursing, carers and housekeeping are kind, caring and professional. Mum enjoys the food which is always excellent and varied. I visit mum often and am always made to feel
very welcome. Thank you all so much!
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Review from M P (Granddaughter of Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has been the perfect sanctuary for my grandma!
She was moved in rather quickly after an episode of delirium following an infection meant admission to hospital. From organising a viewing to getting my grandma moved in was a seamless and fantastic experience.
She absolutely adores it there
- the care she receives is superb, the activities are fantastic and she is truly happy there.
More recently, I’ve been liaising with the home about coming to do a talk for a charity event I’m doing for Alzheimer’s Society - the whole home and staff could not be more supportive and accommodating to help me organise something. Overall, a wonderful, wonderful home!
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

We are absolutely delighted your grandmother has chosen to stay with us at Falkland Grange and that she is truly happy. I am so glad you are able to share such a comprehensive and glowing review of life here. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!


Thank you again

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Review from B M (Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think tick boxes say it all. I have not much to add in real detail except 1,2,3, below:
1. Rooms are very small and there is little space for the storage of clothes etc.
2. Dignity - I quote from a message I sent to my son:- Today I played Outdoor Softball Bowls and other players who were almost
all from the first floor here (mainly suffering from dementia etc). They are all treated so well here and they are really delightful residents.
3. Value for money - much affected by the rise in food prices and staff shortages.
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Review from Janice S (Daughter of Resident) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to share my grateful thanks to the wonderful care my Father received during his time at Falkland Grange. He experienced the best care anyone could possibly have. Falkland became a family to brother and myself. We were always made to feel so welcome during our visits and were always kept
informed of his health and well being. He was always treated with the utmost respect and never failed to tell us how wonderful the staff were.
My father died recently and the carers treated us with such sympathy and love. We will always return to have a cup of tea and chat with are friends at Falkland. I cannot recommend highly enough this wonderful care home.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments and such high praise for the team, especially under such difficult circumstances. Your dad was such a joy to be around and a big part of the Falkland Grange family. He is deeply missed by everyone here, it truly was our pleasure to have been entrusted with his care.
Your kind words and high praise will be very much appreciated. We do hope you and your brother keep in touch and our door is always open if you'd like to pop in for a cup of tea. We are only a phone call away should you wish to talk.

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Review from Charles M (Son of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has now been in your care for four months, and what a difference! His physical and mental state has significantly improved, and he is now enjoying being part of the Falkland community. Thank you to all the team looking after him.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for your glowing review. We were delighted that your dad is enjoying being part of the Falkland community! We thoroughly enjoy spending time with him.
I'll ensure I share the wonderful comments are shared with the rest of the team. They will be delighted!!

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Review from M S (Son of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having experienced the standard of care in the home for my late Father I cannot thank the staff enough.
I cared for my father in his own home but started to struggle so I placed my father in the care of Falkland Grange.
The team are all amazing and I can't thank them enough. The nurse who completed
the pre assessment at home put my mind at ease and this continued to his last day. They supported me through a difficult period in our life.
Sadly my father has now passed away but my last memories are very kind.
Thank you everyone for being so caring.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your father during the latter stage of his life, he is missed by all of the team here at Falkland Grange.


Your kind words and high praise will be very much appreciated by the whole team.

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Review from M D (Friend of Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited Falkland Grange Care Home as my friend's daughter moved in at the beginning of the year. I was really impressed it's friendly, clean, tidy and looks like a posh hotel.
The gardens are beautiful, I know my friend's daughter loves all the plants and birds especially.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Falkland Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.784 for Falkland Grange Care Home is calculated as follows: ( (304 Excellents x 5) + (68 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 379 Ratings = 4.784
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Falkland Grange Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (2)

Samantha

Samantha Oakman

Job Title: Night Care Manager Joined: 2020

Hello, my name is Samantha Oakman, and I am the Night Care Manager here at Falkland Grange.


I have worked in the care sector since 2000 and joined Falkland Grange as a team leader in 2020 before being promoted to night care manager in 2023. My work on both day and night shifts allows me to fully appreciate the value of the 24-hour care service our home provides to our residents.

Caroline

Caroline Palmer

Job Title: Housekeeping Assistant Joined: 2019

Hello, my name is Caroline Palmer, and I am a Housekeeping Assistant here at Falkland Grange.


I have been working in housekeeping since 2018, and I have been part of the Falkland Grange team since our home first opened. I am passionate about our residents living in an environment that is clean, tidy and maintained to the high standard they deserve. As part of my role, I am responsible for overseeing our home's laundry and managing individuals in the housekeeping team, who are all just as passionate as I am about the cleanliness of our home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Falkland Grange Care Home to verify any information. View our terms and conditions. Falkland Grange Care Home has an Enhanced Service - more info.