Falkland Grange Care Home

I experienced the staff on the dementia floor as friendly approachable kind to people living there - making a genuine effort to connect with my client's wife. Very swift and skilled at dealing with an emergency situation and keeping people safe. A safe place when the great world has begun to feel unsafe for people with dementia. Below those left blank, I'm not able to answer because not my field or direct experience.

Perhaps a consideration for the care team is to reallocate clothing back to residents on a weekly basis. There were a few times when Mum's clothing items (often new) were missing. It's difficult to buy nice things for her if they go missing.

I wish I could visit more but I struggle with the bus. Thank you for all you do for everyone.

So happy to have found this home for Mum. The management team are very professional, down to earth and very caring and address all individual needs. The whole feel of the place is so homely and tastefully refurbished throughout. Lots of different lounges and coffee areas for visitors. The staff are all hand-picked and the turnover is low so makes a difference to the residents. Mum settled in well and is constantly involved with activities. Would highly recommend.

Recently been to Falkland Grange to see my relative, what a lovely care home, looks like a nice new home with a homely touch. The staff are very friendly and everyone seemed very happy. The home is lovely, it looks better in person as well, bright and fresh. Nice and easy off the A34. Lots of parking but was unsure if we had to pay to park. The care staff are friendly and happy to help when we arrived. Wasn't able to go to the garden as it was raining when we arrived. Hot drinks were offered and the cake was amazing.

Leaving your own home and moving to a care home is a huge, emotional transition. The staff at Falkland have been super helpful, caring and welcoming, making this transition as smooth as possible for my mother-in-law and her family. My mother-in-law has now been at Falkland Grange for seven weeks and is full of praise for the staff. She enjoys the many and varied activities on offer. We also feel very welcome whenever we visit. It is a huge relief to know that my mother-in-law is being well cared for.

Thank you so much for all your care and for looking after my auntie.

Each time I have visited all the staff have been very friendly or helpful. It's great to know there are many activities to keep mum occupied. The bedroom is homely and the lounge/dining room is lovely too. Glad to see she is making many friends.

Lovely activities this year that involved relatives and residents. Very efficient, caring and supportive in general, but also extremely quick to react when Dad is poorly. The staff know their residents extremely well. During the Zoom relatives meetings, the staff and manager were very open to suggestions, and this is a good way of keeping in touch. Thank you for the lovely care, and this gives us great peace of mind.

My mother has been in Falkland Grange Care Home now for 9 Months. The moving-in was seamless and the staff were friendly and helpful from the beginning. Mum has settled in very well and is very happy with the care she receives. There are a lot of activities on offer on a daily basis and the staff try to keep the residents busy and involved. Obviously, due to Covid, some activities have been curtailed however they are fully back on track now. My wife and I visit often and the staff are always welcoming. We went to the Christmas lights switch on in December and all of the staff put so much effort into making it a super evening. There was a lot of joy, happiness and smiling faces that night and it must have been a great tonic to the residents, it certainly was to the visitors. We have had dealings with most of the staff at Falkland and find them all excellent. Thank you.

Carers were excellent.

Always feel well cared for, relaxed and comfortable.

So impressed with Falkland Grange. Every time I have been here there has been welcoming staff. My aunt seems to be really happy here.

My dear friend of 40 years spent the last two weeks of her life with you. Although I only visited twice, I found all staff very welcoming and helpful. She was well cared for, in my opinion. The room and home were clean. Felt she was treated with kindness, care and respect. I was treated with compassion on my last visit! Welcomed by all concerned, right down to the cleaner, who waved me off.

What an amazing home. They have thought of everything and it is that lovely mixture of being a home and a luxury hotel. The staff are friendly and the residents looked happy and relaxed. I would thoroughly recommend this as a home for my friends, family and clients.

The staff seem very on the ball. Difficult to comment on the food. Overall I would say the home tries very hard and offers some interesting activities.

I cannot thank Falkland Grange enough for their professionalism, hard work and dedication they showed towards my step mum. Although her stay was very short due to her illness she couldn't wait to come and stay and be thoroughly looked after by all the lovely staff who care for you as one of the family.

After many discussions, we decided to move Mum to Falklands, and I'm thrilled we did. She received a fantastic welcome from everybody, as did we, which instantly put my mind at ease. Everyone has been so warm, caring and professional, taking time to understand Mum's needs and doing their best to keep mum calm in what is a very stressful situation.

We would like to express our heartfelt appreciation to both management and staff. Towards the end of her stay in the home, we were offered lunch in the private dining room which gave her enormous joy. Thank you everyone for making her stay so comfortable.

Falkland Grange offers excellent care facilities to my mother who has been a resident there since April 2021. The staff are friendly, welcoming and above all very caring. There is a good range of activities for residents to enjoy and the standard of food is excellent. The overall attention to detail is fantastic, there has been a great deal of consideration made to the needs of the residents who live there. I have no hesitation in recommending Falkland Grange when asked.