Falkland Grange Care Home

Monks Lane, Newbury RG14 7RW
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9.8 114 Reviews
  • Falkland Grange Care Home, Newbury
Falkland Grange Care Home opened in 2019 and provides residential, dementia, nursing and respite care for individuals living in Newbury and the wider Berkshire area. As with all Porthaven care homes, the team at Falkland Grange provide 24 hour support for their residents in an environment purpose-built for care. A place to live well, residents at Falkland Grange have their own generously sized bedrooms with private en suite wetrooms as well as various communal living and dining areas to enjoy. All residents at Falkland Grange also benefit from access to the home's cinema, hair and nail salon, activities and wellbeing room, café for catching up with loved ones and private dining room for celebrating special family occasions. With activities on offer seven days a week, there is no shortage of entertainment for residents at Falkland Grange, who can also choose to spend their time in the home's secure and spacious gardens.
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Care Provided by Falkland Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Contact Falkland Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Falkland Grange Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Daniela Barros (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Falkland Grange Care Home Reviews (114)

9.8

Falkland Grange Care Home has a Review Score of 9.8 (9.801) out of 10, based on 23 reviews in the last 2 years.
Over all time Falkland Grange Care Home has 114 reviews.

Overall Experience
  • 92
  • 17
  • 2
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Date Published
  • 114
  • 5
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  • 23
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Reviewer Connection to Falkland Grange Care Home
  • 31
  • 22
  • 20
  • 7
  • 7
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  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
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Total of 114, showing 81-100
Review from Janice S (Daughter of Resident) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to share my grateful thanks to the wonderful care my Father received during his time at Falkland Grange. He experienced the best care anyone could possibly have. Falkland became a family to brother and myself. We were always made to feel so welcome during our visits and were always kept
informed of his health and well being. He was always treated with the utmost respect and never failed to tell us how wonderful the staff were.
My father died recently and the carers treated us with such sympathy and love. We will always return to have a cup of tea and chat with are friends at Falkland. I cannot recommend highly enough this wonderful care home.
Reply from Carla Kell, Home Manager at Falkland Grange Care HomeThank you for your incredible comments and such high praise for the team, especially under such difficult circumstances. Your dad was such a joy to be around and a big part of the Falkland Grange family. He is deeply missed by everyone here, it truly was our pleasure to have been entrusted with his care.
Your kind words and high praise will be very much appreciated. We do hope you and your brother keep in touch and our door is always open if you'd like to pop in for a cup of tea. We are only a phone call away should you wish to talk.
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Review from Charles M (Son of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has now been in your care for four months, and what a difference! His physical and mental state has significantly improved, and he is now enjoying being part of the Falkland community. Thank you to all the team looking after him.
Reply from Carla Kell, Home Manager at Falkland Grange Care HomeThank you so much for your glowing review. We were delighted that your dad is enjoying being part of the Falkland community! We thoroughly enjoy spending time with him.
I'll ensure I share the wonderful comments are shared with the rest of the team. They will be delighted!!
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Review from M S (Son of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having experienced the standard of care in the home for my late Father I cannot thank the staff enough.
I cared for my father in his own home but started to struggle so I placed my father in the care of Falkland Grange.
The team are all amazing and I can't thank them enough. The nurse who completed
the pre assessment at home put my mind at ease and this continued to his last day. They supported me through a difficult period in our life.
Sadly my father has now passed away but my last memories are very kind.
Thank you everyone for being so caring.
Reply from Carla Kell, Home Manager at Falkland Grange Care HomeThank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your father during the latter stage of his life, he is missed by all of the team here at Falkland Grange.

Your kind words and high praise will be very much appreciated by the whole team.
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Review from M D (Friend of Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited Falkland Grange Care Home as my friend's daughter moved in at the beginning of the year. I was really impressed it's friendly, clean, tidy and looks like a posh hotel.
The gardens are beautiful, I know my friend's daughter loves all the plants and birds especially.
Reply from Carla Kell, Home Manager at Falkland Grange Care HomeThank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
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Review from Judi C (Friend of Resident) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband, some friends and I visited the home in order to make a special presentation to a friend who is one of the residents. The staff - and one member in particular - showed great interest in the event and could not have been more hospitable, even inviting some of the other residents to join in.
Refreshments were provided for us, free of charge, and the whole occasion was very pleasant, with the staff ensuring that our friend had her hair done and was prettily dressed for her special day. Thank you to everyone.
Reply from Carla Kell, Home Manager at Falkland Grange Care HomeWe're so grateful for your appreciation. I will be sure to pass this wonderful feedback on to the team.
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Review from Ian P (Son of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Falkland Grange is a safe caring and professional establishment. The facilities are very good and the staff are friendly and supportive.
My mother settle in very quickly as the environment suited her.
Reply from Carla Kell, Home Manager at Falkland Grange Care HomeThank you so much for your positive review and for entrusting your mother's care with us. The team will be delighted to receive your feedback.
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Review from Steve D (Son of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's ideal is to live with her boys but that is not possible and Falkland has provided an alternative that she is really happy with. Everything is 100% and it is really comforting to know that mum is content, safe and really well cared for. Expensive but worth it. Thanks so much!
Reply from Carla Kell, Home Manager at Falkland Grange Care HomeWe're so grateful for your appreciation. We are delighted you feel your mum is content, safe, happy and really well cared for, we adore spending time with her. The team will be thrilled to receive your tremendous feedback!
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Review from Ray G (Son of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for fifteen months and during this time has been well cared for despite him not being the easiest of people. His changing needs have always been met with enthusiasm and rigour. The staff are to a person, caring and kind, and my father always tells me how good they are.
The environment at Falkland Grange is well kept and again a credit to the staff. The meals are varied and appetising and always well presented.
Reply from Carla Kell, Home Manager at Falkland Grange Care HomeThank you so much for your glowing review. We thoroughly enjoy spending time with your father. I'll ensure I share the wonderful comments with the rest of the team. They will be delighted!!
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Review from Jess E (Granddaughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My granny always seems really happy when I visit. She talks about the food a lot. Especially how nice the soup is. We all like the view from her room, she always likes looking out at the plants we all feel happier knowing she is safe and looked after here and I love visiting.
Reply from Carla Kell, Home Manager at Falkland Grange Care HomeThank you so much for your glowing review. We are thrilled that your granny is really happy at Falkland Grange, she's a delight to be around and we thoroughly enjoy spending time with her.
I'll ensure I share the wonderful comments with the team, they will be delighted!
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Review from N W (Niece of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my aunt whilst she was at Falkland Grange Care Home the care she received was always to a very high standard. Sadly my aunt passed away but the end-of-life care she received was amazing. She was always made comfortable and the staff could not do enough for my aunt or our family. I would highly
recommend Falkland Grange Care Home to anyone looking for a place for their loved ones.
Reply from Carla Kell, Home Manager at Falkland Grange Care HomeThank you for your wonderful review and such lovely comments, especially under such difficult circumstances.
It was our pleasure to have been entrusted with the care of your aunt during the latter stage of her life, she is missed by all of the team here at Falkland Grange.
I will pass these on to the team who will really appreciate your kind words.
Warmest regards,
Carla
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Review from Jane T (Daughter of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad couldn't be happier at Falkland Grange Care Home! I was so relieved when a room came up for him when we really needed it. All the staff are lovely, friendly and can't do enough to help. The other residents are lovely too, so my dad soon made some friends. He has been taken out on several trips
already, which he has really enjoyed. I can't recommend it enough!
Reply from Carla Kell, Home Manager at Falkland Grange Care HomeThank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
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Review from A D (Son of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to Covid restrictions, we have had limited exposure to the staff caring for Dad, however, those that we engaged with were professional and caring. Once it became clear that Dad was coming towards the end of his life we were kindly allowed more open access (after appropriate Covid testing and mask-wearing
in shared areas). We saw the Home in much more detail.

Firstly the care, both physical and emotional for Dad, was incredible. This was demonstrated in so many ways by the care manager, all the nurses, all the carers, all the office and reception staff, even the in house hairdresser and the lad who was doing the cleaning. The culture that came through from everyone was that they were all invested in and wanted to make sure they did the very best for Dad. It was extremely humbling to see the genuine care and love every one of them showed to Dad.


Staff were always asking whether we needed anything and even every member of staff knocked on the door and waited before entering

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Review from J C (Resident) assisted by family/friend published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident at Falkland Grange since the day it opened. I find it very comfortable and I am quite content with the care I receive. The staff are helpful and caring. Once I settled in I feel I can call it 'home'.
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Review from Amanda O (Daughter of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Things did not work out well for her. She was paying just over £8,000 for four week's stay. Including extra care to help her dress and other essential things, regularly this did not happen. The TV and the Internet often were not working and it was very difficult to comunícate with her.
There was no
phone available for at last five days, the emergency button did not work and she was gasping for breath, with no one to help her. I would consider that they are not organised at all and need a lot more attention paying to all sorts of things. I'm very happy to have got my mother out of there.
Reply from Carla Kell, Home Manager at Falkland Grange Care HomeI am really very sorry that we did not meet your expectations during your mother’s stay with us. I hope you will agree that we were quick to respond to these issues once they were brought to our attention but this is not the standard of service that we would ordinarily expect to provide as you will see from the many reviews from residents and relatives before you. It was, however, our pleasure to have Mum stay with us in this short period of time and I am saddened that the points raised in your comments overshadowed the good points from her stay.
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Review from R M (Son of Resident) published on 17 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very professional well managed care home, the rooms are lovely, like a boutique hotel and the food is excellent and varied
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Review from Colin W (Son-in-law of Resident) published on 16 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is unfortunate that we have only seen Falkland Grange during the pandemic and have not had free access. The management and staff are obviously keen for residents to treat Falkland Grange as their home and have welcomed contact with us. Residents are encouraged to keep their independence for as long
as possible and engage with the social activities. Each of the residents are treated as an individual. Falkland Grange has a homely feel to it and we are pleased that dad is there.
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Review from Dawn (Daughter of Resident) published on 26 August 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Having heard great reviews of this home we didn't hesitate to admit my mother when she was discharged from the hospital. She needed nursing care due to a terminal illness. Her room was beautifully decorated and furnished and we hoped she would be happy there. Sadly she was in isolation for a large part
of her stay which was short as she died two months later. The caring, catering, cleaning and general ancillary staff were wonderful and couldn't have been kinder or more helpful. However, the Management staff were not and our visits were restricted because they felt our mother was " getting better ". She died less than a week later! After her death, it was as though she had never been a resident. We received a sympathy card and not even a formal notification that her account was closed! Our Solicitor recently contacted them as her estate has gone to Probate and even this was not promptly answered! As a family, we feel it's too "corporate" and not caring enough.
Reply from Carla Kell, Home Manager at Falkland Grange Care HomeThank you for sharing your views at this obviously difficult time. Firstly, I would like to extend my thanks on behalf of my team, for the kind gifts you sent to us for caring for your mum - these were greatly appreciated. Being guided by UK government and Public Health England guidance around Covid-19 and what we prefer to call 'in-room services' is, as I am sure you appreciate, very difficult and we must ensure that we keep each of our residents safe where isolation periods are required following visits to high-risk places, such as hospitals. Final account statements are available upon request, as at times of grief they may not always be appropriate. However, I am pleased that you received our sympathy card and will request a closing statement for you. Best wishes to you and your family, Carla.
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Review from Caroline B (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Falkland Grange for 18 months now. She is extremely happy now that she is settled. The staff are always so patient with her and the other residents. Despite the difficulties over the last year the staff have remained positive and supported the residents well.
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Review from V K (Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm and caring staff. Real family atmosphere. Excellent healthy food choices. Very happy here.
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Review from Sarah J (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite the difficulty of lockdown and 2 elderly parents who struggled to settle, I think Falkland Grange have done a great job. The staff have been friendly and helpful at all times, both to me and my parents.
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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Falkland Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Falkland Grange Care Home is calculated as follows: ( (220 Excellents x 5) + (50 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 272 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Falkland Grange Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (20)

Meet the Team (4)

Daniela

Daniela Barros

Job Title: Home Manager Joined: 2025

Hello, my name is Daniela, and I am the Home Manager here at Falkland Grange.


I am a trained nurse with a strong background in clinical leadership, patient care and operational management. Throughout my career, I have developed extensive experience in acute and emergency care, clinical site management and nursing home leadership.


I believe in creating a warm, welcoming environment that fosters a positive culture for the team, residents and their families. My approach to care is deeply rooted in family values, ensuring that every resident is treated with the same respect, dignity and compassion I would give to my own loved ones. My leadership focuses on teamwork, communication and continuous improvement to ensure everybody feels safe, valued and supported.

Ann

Ann Stewart

Job Title: Client Services Manager Joined: 2025

Hello, my name is Ann, and I am the Client Services Manager here at Falkland Grange.


In my role, I specialise in guiding families and individuals through the process of finding the right care solution. With a compassionate and professional approach, I support prospective residents and their loved ones from initial enquiry through to move-in day, ensuring a smooth and relaxed transition.


My background in the care sector has given me a deep understanding of both the emotional and practical challenges families face when considering long-term care options. I work closely with our clinical, administrative and hospitality teams to ensure the needs of our residents are met with dignity and sensitivity.


I currently sit on the West Berkshire Dementia Friendly Committee and recently assisted our home in acquiring its Veteran Friendly accreditation.


I feel very privileged to be part of the wonderful team here at Falkland Grange.

Samantha

Samantha Oakman

Job Title: Night Care Manager Joined: 2020

Hello, my name is Samantha Oakman, and I am the Night Care Manager here at Falkland Grange.


I have worked in the care sector since 2000 and joined Falkland Grange as a team leader in 2020 before being promoted to night care manager in 2023. My work on both day and night shifts allows me to fully appreciate the value of the 24-hour care service our home provides to our residents.

Caroline

Caroline Palmer

Job Title: Housekeeping Assistant Joined: 2019

Hello, my name is Caroline Palmer, and I am a Housekeeping Assistant here at Falkland Grange.


I have been working in housekeeping since 2018, and I have been part of the Falkland Grange team since our home first opened. I am passionate about our residents living in an environment that is clean, tidy and maintained to the high standard they deserve. As part of my role, I am responsible for overseeing our home's laundry and managing individuals in the housekeeping team, who are all just as passionate as I am about the cleanliness of our home.

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