Falkland Grange Care Home

My father has been a resident for fifteen months and during this time has been well cared for despite him not being the easiest of people. His changing needs have always been met with enthusiasm and rigour. The staff are to a person, caring and kind, and my father always tells me how good they are. The environment at Falkland Grange is well kept and again a credit to the staff. The meals are varied and appetising and always well presented.

My granny always seems really happy when I visit. She talks about the food a lot. Especially how nice the soup is. We all like the view from her room, she always likes looking out at the plants we all feel happier knowing she is safe and looked after here and I love visiting.

I visited my aunt whilst she was at Falkland Grange Care Home the care she received was always to a very high standard. Sadly my aunt passed away but the end-of-life care she received was amazing. She was always made comfortable and the staff could not do enough for my aunt or our family. I would highly recommend Falkland Grange Care Home to anyone looking for a place for their loved ones.

My dad couldn't be happier at Falkland Grange Care Home! I was so relieved when a room came up for him when we really needed it. All the staff are lovely, friendly and can't do enough to help. The other residents are lovely too, so my dad soon made some friends. He has been taken out on several trips already, which he has really enjoyed. I can't recommend it enough!

Firstly the care, both physical and emotional for Dad, was incredible. This was demonstrated in so many ways by the care manager, all the nurses, all the carers, all the office and reception staff, even the in house hairdresser and the lad who was doing the cleaning. The culture that came through from everyone was that they were all invested in and wanted to make sure they did the very best for Dad. It was extremely humbling to see the genuine care and love every one of them showed to Dad.

Staff were always asking whether we needed anything and even every member of staff knocked on the door and waited before entering

I have been a resident at Falkland Grange since the day it opened. I find it very comfortable and I am quite content with the care I receive. The staff are helpful and caring. Once I settled in I feel I can call it 'home'.

There was no phone available for at last five days, the emergency button did not work and she was gasping for breath, with no one to help her. I would consider that they are not organised at all and need a lot more attention paying to all sorts of things. I'm very happy to have got my mother out of there.

A very professional well managed care home, the rooms are lovely, like a boutique hotel and the food is excellent and varied

It is unfortunate that we have only seen Falkland Grange during the pandemic and have not had free access. The management and staff are obviously keen for residents to treat Falkland Grange as their home and have welcomed contact with us. Residents are encouraged to keep their independence for as long as possible and engage with the social activities. Each of the residents are treated as an individual. Falkland Grange has a homely feel to it and we are pleased that dad is there.

Having heard great reviews of this home we didn't hesitate to admit my mother when she was discharged from the hospital. She needed nursing care due to a terminal illness. Her room was beautifully decorated and furnished and we hoped she would be happy there. Sadly she was in isolation for a large part of her stay which was short as she died two months later. The caring, catering, cleaning and general ancillary staff were wonderful and couldn't have been kinder or more helpful. However, the Management staff were not and our visits were restricted because they felt our mother was " getting better ". She died less than a week later! After her death, it was as though she had never been a resident. We received a sympathy card and not even a formal notification that her account was closed! Our Solicitor recently contacted them as her estate has gone to Probate and even this was not promptly answered! As a family, we feel it's too "corporate" and not caring enough.

My mum has been in Falkland Grange for 18 months now. She is extremely happy now that she is settled. The staff are always so patient with her and the other residents. Despite the difficulties over the last year the staff have remained positive and supported the residents well.

Very warm and caring staff. Real family atmosphere. Excellent healthy food choices. Very happy here.

Despite the difficulty of lockdown and 2 elderly parents who struggled to settle, I think Falkland Grange have done a great job. The staff have been friendly and helpful at all times, both to me and my parents.

Pleased with what I see, it all looks very nice and happy.

Falkland Grange in incredibly difficult circumstances have been a warm and welcoming home for my parents. All the staff have been incredible, always willing to help with concerns, questions or worries. The bedrooms have been decorated beautifully to make both my parents feel relaxed and at home.

We have been very impressed with the care my mother-in-law has received. The staff are very caring and kind, and she has settled in very well. They are very good at keeping us informed and it has been wonderful to see my mother-in-law's health improve.

The level of care given to our mother is exceptional. The staff are extremely caring and respectful. The facilities, activities and food are outstanding, and the level of cleanliness is very high. Considering our mother's complex illness, everyone has been so welcoming and kind. Thank you Falkland for taking such great care of mum, we know how happy she is.

My mother was in a poor way, introverting and neglecting herself when she took up residence. Now she is much brighter, her nails and hair look good, and she is in much better spirits, taking part in group activities.

I am finding living here very satisfactory. The staff are always helpful and polite.

Falkland Grange is a lovely Care Home, the staff are very caring and professional. The staff came across very professional in their manner and approach. The Home looks very new and has a homely feel about it as well. Great location as well.