Falkland Grange Care Home

Monks Lane, Newbury RG14 7RW
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9.8 110 Reviews
  • Falkland Grange Care Home, Newbury
Falkland Grange Care Home opened in 2019 and provides residential, dementia, nursing and respite care for individuals living in Newbury and the wider Berkshire area. As with all Porthaven care homes, the team at Falkland Grange provide 24 hour support for their residents in an environment purpose-built for care. A place to live well, residents at Falkland Grange have their own generously sized bedrooms with private en suite wetrooms as well as various communal living and dining areas to enjoy. All residents at Falkland Grange also benefit from access to the home's cinema, hair and nail salon, activities and wellbeing room, café for catching up with loved ones and private dining room for celebrating special family occasions. With activities on offer seven days a week, there is no shortage of entertainment for residents at Falkland Grange, who can also choose to spend their time in the home's secure and spacious gardens.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rebecca Lucas (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Falkland Grange Care Home Reviews (110)

9.8

Falkland Grange Care Home has a Review Score of 9.8 (9.784) out of 10, based on 33 reviews in the last 2 years.
Over all time Falkland Grange Care Home has 110 reviews.

Overall Experience
  • 89
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  • 2
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Date Published
  • 110
  • 7
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  • 33
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Reviewer Connection to Falkland Grange Care Home
  • 28
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  • 20
  • 7
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  • 6
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 110, showing 41-60
Review from Deborah H (Daughter of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Falkland Grange Care Home for over 3 years now, having moved in just after it opened. She is generally well but has mobility issues that mean she needs a lot of help with personal care and getting about. The staff are wonderful with her, always smiling and chatty and doing whatever they
can to help her. I know she treats some of them as friends. It is noticeable that many of the same staff have been there the whole time she has, which is great for someone becoming a little forgetful and confused. The Facilities and grounds are lovely and the home is always warm, welcoming and smells nice. Mum generally loves the food.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from W F (Nephew of Resident) published on 3 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Aunt was at Falkland Grange home from April 2022 until November 2022. Initially, we liked the home, with its beautiful rooms and decor and facilities, staff were Initially welcoming and seemed to care, but this clearly wasn't the case. Lots of small issues that soon built up meant we moved my Aunt.
Items continually went missing and could not be found, her room was never cleaned, we changed her bedding ourselves weekly, we did her personal care, remotes had no batteries (how confusing for a dementia patient). Activity rooms were always locked and empty, weekly updates never happened, the care plan was generic and not person-centred. On one occasion a carer was heard laughing to her colleague, "told you they would come and wash her!"; How awful to hear! My aunt spent most of her time alone in her room, we offered to attend activities and encourage my aunt to join in, but this was refused. A cold uncaring environment. Very upsetting experience.
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Review from S M (Friend of Resident) published on 26 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous place - made to feel welcome. Love the facilities - lounges for chatting, tea/coffee etc. No nasty smells, unlike some care homes or hospitals.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.

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Review from M M (Friend of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I experienced the staff on the dementia floor as friendly approachable kind to people living there - making a genuine effort to connect with my client's wife. Very swift and skilled at dealing with an emergency situation and keeping people safe. A safe place when the great world has begun to feel unsafe
for people with dementia. Below those left blank, I'm not able to answer because not my field or direct experience.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your wonderful review. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We are extremely proud of our dedicated staff and will be sure to pass on your kind words.

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Review from David S (Son of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister and I have found all the staff friendly and helpful. The building, foyer and upstairs sections are really creatively designed to give Mom a sense of a welcoming, safe and more homely environment. The level of care and attention to residents' needs, day-to-day, appear beyond satisfactory, and
I appreciate how difficult it can be on a daily basis.
Perhaps a consideration for the care team is to reallocate clothing back to residents on a weekly basis. There were a few times when Mum's clothing items (often new) were missing. It's difficult to buy nice things for her if they go missing.
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Review from Lesley A (Friend of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit as often as I can to see my friend who lives there, once a month when I can. Such a delightful home.
They make me feel welcome when I visit, we have a pot of tea, cake which we love. They don't charge me either.
We sit in the quiet room upstairs as my friend has dementia and likes to stay
upstairs with the staff.
Care staff are very caring and professional and cleaners friendly.
My friend enjoys living there, she loves having her hair done by the hairdresser. She loves to sing with everyone too.
I wish I could visit more but I struggle with the bus. Thank you for all you do for everyone.
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Review from Lisa C (Daughter of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
So happy to have found this home for Mum. The management team are very professional, down to earth and very caring and address all individual needs. The whole feel of the place is so homely and tastefully refurbished throughout. Lots of different lounges and coffee areas for visitors. The staff are
all hand-picked and the turnover is low so makes a difference to the residents. Mum settled in well and is constantly involved with activities. Would highly recommend.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments regarding "the management team are very professional, down to earth and very caring and address all individual needs. The whole feel of the place is so homely and tastefully refurbished throughout."
We work hard to exceed all expectations and the team will be thrilled when I pass on your comments. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.
More importantly...thank you for entrusting us with the care of Mum, we thoroughly enjoy spending time with her.

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Review from C C (Relative of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently been to Falkland Grange to see my relative, what a lovely care home, looks like a nice new home with a homely touch. The staff are very friendly and everyone seemed very happy. The home is lovely, it looks better in person as well, bright and fresh. Nice and easy off the A34. Lots of parking
but was unsure if we had to pay to park. The care staff are friendly and happy to help when we arrived. Wasn't able to go to the garden as it was raining when we arrived. Hot drinks were offered and the cake was amazing.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.

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Review from Jo L (Daughter-in-law of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Leaving your own home and moving to a care home is a huge, emotional transition. The staff at Falkland have been super helpful, caring and welcoming, making this transition as smooth as possible for my mother-in-law and her family. My mother-in-law has now been at Falkland Grange for seven weeks and
is full of praise for the staff. She enjoys the many and varied activities on offer. We also feel very welcome whenever we visit. It is a huge relief to know that my mother-in-law is being well cared for.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident are our number one priority, and it is rewarding to have such positive feedback.
We're delighted your mother-in-law chose Falkland Grange.

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Review from J P (Niece of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie currently lives at Falkland Grange - it is a lovely care home. As a family, we looked at many care homes in the local area, and this home stood out for lots of reasons. Lovely home - looks really modern and has a very homely feel, there were also lots of staff around, but the main thing was
they looked happy and very caring.
My auntie talks highly of the food and has started to make some friends. One of the reasons why my auntie choose Falkland Grange, she had become very lonely since my uncle passed away last year. One of her favourite activities is knitting and nattering with the activity ladies.
We were able to visit over Christmas, and we felt very welcomed at all the Christmas events; the light switch on was fun for the whole family.
Thank you so much for all your care and for looking after my auntie.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

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Review from J M (Daughter of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I have visited all the staff have been very friendly or helpful. It's great to know there are many activities to keep mum occupied. The bedroom is homely and the lounge/dining room is lovely too. Glad to see she is making many friends.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from Debbie W (Daughter of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely activities this year that involved relatives and residents. Very efficient, caring and supportive in general, but also extremely quick to react when Dad is poorly. The staff know their residents extremely well. During the Zoom relatives meetings, the staff and manager were very open to suggestions,
and this is a good way of keeping in touch. Thank you for the lovely care, and this gives us great peace of mind.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from Jon B (Son of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Falkland Grange Care Home now for 9 Months. The moving-in was seamless and the staff were friendly and helpful from the beginning. Mum has settled in very well and is very happy with the care she receives. There are a lot of activities on offer on a daily basis and the staff try
to keep the residents busy and involved. Obviously, due to Covid, some activities have been curtailed however they are fully back on track now. My wife and I visit often and the staff are always welcoming. We went to the Christmas lights switch on in December and all of the staff put so much effort into making it a super evening. There was a lot of joy, happiness and smiling faces that night and it must have been a great tonic to the residents, it certainly was to the visitors. We have had dealings with most of the staff at Falkland and find them all excellent. Thank you.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident are our number one priority and it is rewarding to have such positive feedback.

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Review from Philip R (Respite Resident) published on 5 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very good overall. Some frustrations.
The internet connection was pretty poor. The signal dropped when moving from room to room. Even in my bedroom, if I moved around in the room when doing physio on the internet, the signal fell over. Each time I had to log on again from scratch. Often the logon had
to be repeated several times before connecting. Why can the login particulars not be automatic, once originally set up? Why can two machines, laptop and iPhone not be logged on together? On the PC, with an ethernet connection, the link was better but very slow. The link on my laptop fell over several times during World Cup football! Frustrating!
Getting showered and dressed in the morning was usually good. There were a couple of occasions when I had to wait more than an hour after first ringing the call bell. The problem was not so much the wait, as the lack of communication on why the delay and an accurate estimated time for getting me up.
Carers were excellent.
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Review from John W (Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always feel well cared for, relaxed and comfortable.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted. You are a delight to be around!

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Review from A W (Niece of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So impressed with Falkland Grange. Every time I have been here there has been welcoming staff. My aunt seems to be really happy here.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for such lovely comments and high praise for the team.
We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from L H (Friend of Resident) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend of 40 years spent the last two weeks of her life with you. Although I only visited twice, I found all staff very welcoming and helpful. She was well cared for, in my opinion. The room and home were clean. Felt she was treated with kindness, care and respect. I was treated with compassion
on my last visit! Welcomed by all concerned, right down to the cleaner, who waved me off.
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Review from C W (Solicitor of Resident) published on 18 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing home. They have thought of everything and it is that lovely mixture of being a home and a luxury hotel. The staff are friendly and the residents looked happy and relaxed. I would thoroughly recommend this as a home for my friends, family and clients.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from Richard C (Friend of Resident) published on 18 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff seem very on the ball. Difficult to comment on the food. Overall I would say the home tries very hard and offers some interesting activities.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for your lovely, kind words which I will share with the wider team on your behalf.

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Review from Lesley H (Stepdaughter of Resident) published on 18 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Falkland Grange enough for their professionalism, hard work and dedication they showed towards my step mum. Although her stay was very short due to her illness she couldn't wait to come and stay and be thoroughly looked after by all the lovely staff who care for you as one of the family.
Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for such a wonderful review! Your comments are greatly appreciated and the team will be delighted their hard work and dedication has been recognised.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Falkland Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.784 for Falkland Grange Care Home is calculated as follows: ( (304 Excellents x 5) + (68 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 379 Ratings = 4.784
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Falkland Grange Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (2)

Samantha

Samantha Oakman

Job Title: Night Care Manager Joined: 2020

Hello, my name is Samantha Oakman, and I am the Night Care Manager here at Falkland Grange.


I have worked in the care sector since 2000 and joined Falkland Grange as a team leader in 2020 before being promoted to night care manager in 2023. My work on both day and night shifts allows me to fully appreciate the value of the 24-hour care service our home provides to our residents.

Caroline

Caroline Palmer

Job Title: Housekeeping Assistant Joined: 2019

Hello, my name is Caroline Palmer, and I am a Housekeeping Assistant here at Falkland Grange.


I have been working in housekeeping since 2018, and I have been part of the Falkland Grange team since our home first opened. I am passionate about our residents living in an environment that is clean, tidy and maintained to the high standard they deserve. As part of my role, I am responsible for overseeing our home's laundry and managing individuals in the housekeeping team, who are all just as passionate as I am about the cleanliness of our home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Falkland Grange Care Home to verify any information. View our terms and conditions. Falkland Grange Care Home has an Enhanced Service - more info.