Montfort Manor

Kennington Road, Ashford TN24 0LZ
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10 84 Reviews
  • Montfort Manor, Ashford
The skilled team at Montfort Manor delivers nursing, residential and dementia care on a short-term and permanent basis.

The purpose-built care home has been designed with residents' health and wellbeing in mind and is made up of smaller suites to offer a close-knit and homely environment - this is especially beneficial for those living with dementia.

Montfort Manor has its own inviting café – complete with freshly baked cakes – plus a luxurious cinema room, bar and a hair and beauty salon. There's something to do whatever the weather.

Residents are supported to do as much or as little as they wish: they can lead an activity, help around the home or simply relax in the comfort of their bedroom.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1621
  • Self-Funded Residential Dementia Care: from £1711
  • Self-Funded Nursing Care: from £1861
  • Self-Funded Nursing Dementia Care: from £1951
  • RESPITE Self-Funded Residential Care: from £1831
  • RESPITE Self-Funded Residential Dementia Care: from £1921
  • RESPITE Self-Funded Nursing Care: from £2071
  • RESPITE Self-Funded Nursing Dementia Care: from £2161

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Montfort Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Joanne Eaton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Montfort Manor Reviews (84)

10

Montfort Manor has a Review Score of 10 (9.951) out of 10, based on 45 reviews in the last 2 years.
Over all time Montfort Manor has 84 reviews.

Overall Experience
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Date Published
  • 84
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  • 45
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Reviewer Connection to Montfort Manor
  • 36
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  • 1
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Total of 84, showing 1-20
Review from Dave L (Son of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the staff of MM for putting on an excellent birthday party and BBQ for my father as he celebrated his 90th birthday. As usual, the event was conducted with warmth and care. My sister and I (also his grandchidren) are *SO* happy with the way he is being treated.
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Review from S S (Daughter of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to Montfort Manor's amazing staff, especially two staff members in particular, who arranged a fun summer fair with stalls, steam traction engine rides, excellent food (as always) and a dog show. Lots of happy people socialising with loved ones, making new friends and meeting people of all
generations. Nothing is too much trouble for your team and we had a great afternoon. Thank you for a happy memory made with Dad.
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Review from Molly H (Granddaughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and quality of care are exceptional. The staff are always so attentive to visitors and take pride in supporting your relatives. It's always great to see the interactions between other residents as well.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for taking the time to share your kind words. We're delighted to hear that you've noticed the dedication of our team and the care we provide to our residents.
Our staff take great pride in supporting both residents and their families, and it's wonderful to know that the positive interactions and attention to detail are appreciated. Your feedback really encourages us to continue striving for the highest standards of care every day.
Thank you again for your lovely comments.

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Review from Hannah B (Granddaughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise all the care home staff enough.
My Nanna went into this care home and ended up staying there for end of life care, all the staff were so kind to both my Nan and to all of the family at this hard time. You can tell the staff there really care about the residents.
A special thank you
to Niki Young who went above and beyond to help our family.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for taking the time to share such kind words. It means a great deal to us all to know that we were able to support your Nanna and your family during such a difficult time. End-of-life care is something we approach with compassion and gentleness, and your feedback reassures us that we made a difference when it mattered most.
I will ensure that your thanks are shared with the entire team, as every member plays a crucial part in providing that care and comfort. I also want to say a personal thank you for mentioning me it was a privilege to be there for you and your family.
With warm regards, the Montfort Team

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Review from Nick H (Son of Resident) published on 17 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother aged 97 was admitted to Monford Manor in June, unfortunate due to failing health she passed away 3 weeks later. Throughout this traumatic time for our family, all the staff at Montford Manor could not have been more caring & supportive - looking after mum with care& dignity, but also looking
after us too. Everyone at Montford Manor was so kind - offering help & and support during these very sad times. The Manager went above & beyond to provide every possible help we needed, the nursing staff were fantastic & devoted to helping mum in her last days, and the Head Nurse was a god send , always happy to give us her time, kind words & advice. I personally would have been able to get through this without her & will be forever thankful to her. I have no hesitation in recommending Montford Manor to anyone who needs a care home. The whole place is so peaceful & staff so caring. This is what all care homes should look like & aspire to be.
Reply from Niki Young, Reviews Team at Montfort Manor

Dear Nick and family,


Thank you so much for taking the time to share your experience of Montfort Manor at such a difficult time for you and your family. We are truly sorry for your loss, and we feel privileged that we were able to care for your mum in her final weeks.


It means so much to the whole team to know that you felt supported and comforted while we looked after your mum with dignity and compassion. We will make sure your kind words are shared with everyone, especially our nursing team and Nurses, who will be touched to know the difference they made.


Your recommendation and heartfelt words mean the world to us. Creating a peaceful, supportive and caring home is at the heart of everything we do, and we are honoured that this was felt by you and your family.


With our deepest condolences,
The Montfort Manor Team

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Review from G S (Uncle of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle moved into Montfort Manor Care Home in December 2025. He has dementia, with the staff being excellent in dealing with his needs. The complete set-up is very professional, with the staff being very caring and managing to maintain a smile at all times. Recently, my uncle has had a few falls,
and staff have been brilliant in managing, reviewing and adjusting his mobility needs. The home maintains a high standard of care, and we are pleased to recommend it to others who find they need to find a care home.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for taking the time to share your kind words. We are so pleased to hear that your uncle is settling in well at Montfort Manor and that you have felt supported and reassured, especially during those more difficult moments. It means a great deal to the team to know that their care, compassion and smiles are making a difference. Hearing experiences like yours helps other families who are thinking about care for a loved one. Your feedback truly helps us grow and continue providing the best care possible. Kind regards

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Review from M D (Respite Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had history with MONFORT as my husband had spent numerous respite periods here. When I needed respite after surgery, there was no question, Montfort was where I needed to be
All was as I had anticipated, care, surrounding, staff, everything above and beyond 5* rating. I would not hesitate to recommend
this care home to anyone seeking the best care for themselves or for a loved one. Additionally, during my respite after surgery, I had time to observe how patients/clients were treated/ cared for by staff. I was impressed by and in fact moved to tears, by the gentleness, respect and consideration shown to patients/clients. Above and beyond!!
Thank you all for the care, support and kindness shown to me during my stay.
Reply from Niki Young, Reviews Team at Montfort Manor

We are truly honoured that you chose Montfort Manor once again, this time for your own respite care. It means a great deal to us that you placed your trust in our team following the care we provided for your husband.We are absolutely delighted to hear that your experience lived up to your expectations and that you found the care, surroundings, and support from our team to be of such a high standard. Your kind words about the gentleness, respect, and compassion shown by our staff to all residents are deeply appreciated and will mean a great deal to the team.On behalf of everyone at Montfort Manor, thank you for your recommendation and for sharing your experience. We wish you continued recovery and good health, and we hope to welcome you back again in the future.With warm regardsCustomer Relations Manager Montfort Manor

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Review from Jeffrey R (Respite Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the staff at Montfort manor very approachable and willing to help and always considering the needs of my mother whilst in respite care at the home.
The facilities at this care home were clean,tidy and always available such as the cinema room and the garden was a welcome release for my mother
in order to recover whilst in respite care.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for your kind feedback. We're so pleased to hear that your mother felt supported and comfortable during her time with us at Montfort Manor.Our team takes great pride in creating a welcoming and nurturing environment, and its lovely to know that their approachable and caring nature made a positive impact. We're also glad the facilities, especially the garden and cinema room, contributed to her recovery and enjoyment during her stay.It was a pleasure to have her with us, and we look forward to having Mum back at Montfort Manor again soon.

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Review from G H (Husband of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care and facilities. Very good and caring staff with respect to my spouse, who was resident for 20 months, now sadly deceased at the home in December.
Reply from Niki Young, Reviews Team at Montfort Manor

HI husband Of Resident,Thank you for taking the time to share your kind words during what we know is a difficult time. Please accept our sincere condolences on the passing of your beloved spouse.We are truly honoured to have cared for her during her time at Montfort Manor and are so grateful to know that you felt supported by our team and the environment we strive to create. It means so much to us to hear that the care and respect shown made a positive difference to you both.Please know that your words have been shared with the team, who all remember your spouse with great fondness.With warmest regards,Customer Relations ManagerMontfort Manor Care Home

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Review from Pauline C (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am incredibly grateful for the exceptional care and attention my mother receives. From the moment we first visited, we felt welcomed by the friendly and professional staff. The facility is warm, inviting, and impeccably maintained, creating a comfortable and homely environment that puts residents
and their families at ease.
The staff at Montford Manor goes above and beyond to ensure my mother's needs are met. They are always responsive, kind, and patient, treating each resident with respect and dignity. I'm especially impressed by the personalized care plans tailored to each individual, which ensure that my mother's needs are always addressed. Additionally, residents' activities and social programs offer various engaging and fun options.
Montford Manor has exceeded our expectations in every way. Knowing that my mother is in capable and compassionate hands brings our family peace of mind.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for your kind and thoughtful review.We are absolutely delighted to hear how welcomed and supported you have felt since your first visit to Montfort Manor. Its wonderful to know that our teammates efforts to create a warm, homely, and person-centred environment have made such a positive impact on both you and your mother.Your recognition of our staffs compassion, professionalism, and attention to individual care means a great deal to us. Ensuring every resident feels safe, respected, and engaged is at the heart of everything we do, and we are so pleased to hear this has given your family peace of mind.Thank you again for your lovely words as they truly mean the world to our whole team.Warmest regards,Customer Relations ManagerMontfort Manor Care Home

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Review from A R (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are 100% satisfied with our mother's experience as a resident at Montfort Manor. We are confident that the care she receives is kind and professional. Her surroundings are of a very high standard and meals are exceptionally good. The lifestyle team goes above and beyond with varied activities and
the atmosphere is always easy and welcoming. Communication is easy and response to any questions is immediate, would thoroughly recommend.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for your wonderful review! We are delighted to hear that your mother is happy and well cared for at Montfort Manor. Our team takes great pride in providing a warm, supportive, and engaging environment for all our residents. It's lovely to know that our efforts are appreciated, and we will be sure to share your kind words with the team. If there is anything more we can do, please don't hesitate to reach out. Thank you for your review.

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Review from K M (Daughter of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a difficult decision to move Dad into residential care but it became impossible to keep him at home as his dementia progressed. The staff guided me carefully through this process and at all times have been wonderfully helpful and welcoming. Dad settled well and every effort was made to incorporate
him into the home community. The family and I feel that he was looked after very well and the care and respect with which he and we were looked after as he left us was immeasurably kind at a very difficult time. Thank you.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you for sharing your experience and for your kind words. We understand how difficult the decision can be, and we are so glad that we could support you and your family through this journey. It means a lot to us to know that your dad was well cared for and that you felt supported during such a challenging time. We truly appreciate your trust in us, and we send our heartfelt condolences to you and your family. If there is anything we can do, please don't hesitate to reach out.

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Review from S P (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After breaking her leg badly just before Christmas 2024, my mother spent two weeks after her stay in hospital to begin her recovery. I can't thank all your staff enough for all the professional and friendly care you provided.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for your kind words. We're so pleased to hear that your mother had a positive experience with us during her recovery. Our team takes great pride in providing professional and compassionate care, and it is wonderful to know that this made a difference for her. Wishing her continued strength and good health, and please don't hesitate to reach out if we can support you in any way.

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Review from Sandra F (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Montfort Manor has been brilliant with my dad. His care is second to none and he's always been happy there. The staff are really caring and friendly. As a family, we know dad is cared for and loved which makes us all relax and have no worries.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for your lovely review. It means a great deal to us to know that your dad is happy and well cared for at Montfort Manor. Our team is dedicated to providing a warm and supportive environment, and we're so pleased that this brings peace of mind to you and your family. Your kind words are truly appreciated!

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Review from Marc N (Nephew of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Relative has been at the care home for four months. Not yet fully settled and worries about being taken away. Staff very helpful and reassuring. Good choice of food at meal times and nice coffee machine in the ground floor cafe.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you for sharing your thoughts. We understand that settling into a new environment can take time, and we are glad to hear that our team has been helpful and reassuring. We will continue to do all we can to support your relative and help them feel at home. It is great to know you are pleased with the meal options and the cafe too! If there is anything more we can do to support you or your loved one, please don't hesitate to reach out.

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Review from A H (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like a 4* hotel. Excellent services, hairdresser, cinema room, cafe, bar, staff are very friendly and proud of the care home. Food is good and residents are encouraged to eat in the restaurant, tablecloths and proper glasses. Very much recommended. My mum is happy there and said she never wanted to
go into a care home. She is also being encouraged to join in with activities.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for your kind words! We're delighted to hear that your mum is happy at Montfort Manor, especially as we know how big a decision moving into a care home can be. Our team takes great pride in creating a welcoming and supportive environment, and it's wonderful to hear that she is enjoying the dining experience and getting involved in activities. If there is anything more we can do, please don't hesitate to reach out.

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Review from S S (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living at Montfort for 10 months and during this time he has been looked after and his every need has been catered for. The enrichment to his life has been exemplary with the lifestyle team providing many varied activities during each single week allowing him to enjoy his twilight
years.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you for your lovely review! We're so pleased to hear that your father is enjoying his time at Montfort Manor and that our team has been able to provide the care and enrichment he deserves. It's wonderful to know that he is engaging in activities and making the most of each day. If there is ever anything we can do to further support him or your family, please don't hesitate to reach out.

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Review from Jacqueline W (Sister of Resident) published on 15 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with all the nurses and carers who care/support my sister with her needs and she is treated with dignity.
The rooms - bedrooms, lounge, dining room, cafe are always 100% clean and tidy - excellent domestics.
The laundry staff are brilliant, ensuring all the washing is complete
quickly and returned to the owner.
The chefs and kitchen staff are amazing and all the meals are cooked to the highest standard, and very tasty/filling.
The managers, receptionists, hairdresser, maintenance guys, gardener and team leaders are fantastic.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for this wonderful review. We are so pleased you had an excellent experience at home when you visited us. We all thank you for your help in the home when you visit, and we look forward to seeing you in the home very soon. Many thanks Niki

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Review from S B (Wife of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went to Montford Manor for three weeks of respite in September. He was looked after extremely well and suffering only mild dementia was able to take part in many of the activities. He enjoyed the wonderful meals and visits from family. Unfortunately, the previous diagnosis of a threat problem
began to manifest itself and he deteriorated rapidly, eventually passing away. I cannot fault the care he had, it was second to none. Everyone couldn't have been kinder.
Reply from Niki Young, Reviews Team at Montfort Manor

Dear family. Thank you very much for taking the time to leave us feedback about your experience. We were very privileged to look after K he was an extraordinary gentleman. Many thanks for your review Niki Young, Joanne Eaton and the whole Montfort team.

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Review from K T (Daughter of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were always friendly and cheerful.
Reply from Reviews Team, Reviews Team at Montfort Manor

Thank you very much for taking the time to leave us feedback about your experience. At Montfort Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. I am pleased that you feel that the home staff are friendly and cheerful. Kind regards Monfort Manor Team

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Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Montfort Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.951 for Montfort Manor is calculated as follows: ( (507 Excellents x 5) + (23 Goods x 4) + (1 Poors x 2) ) ÷ 531 Ratings = 4.951
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Montfort Manor is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (105)

Meet the Team (1)

Joanne

Joanne Eaton

Job Title: Home Manager Joined: 2022

I joined Care UK in 2022 having known the company to have a very good reputation for providing high-quality care and putting residents and their needs first. Care UK to me is about quality both for residents and families as well as colleagues.


I have been working as a Home Manager in care homes for the past 8 years, a role which requires good communication skills, compassion, and empathy, whilst being able to multitask.


I was a finalist in the Care Home Manager Awards in 2020. Although I didn’t win, it was an honour to have been nominated and picked to be a finalist.


My favourite part of each day is walking around the home, making sure residents are happy and safe. There is always someone to have a chat with.


There is nothing that I enjoy more than working in a good team for the best interests of the residents, helping them to be happy and enjoy their twilight years.

Frequently Asked Questions about Montfort Manor

What types of Care is Montfort Manor registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Montfort Manor have?

There are 68 Single Rooms.

What are the Facilities & Services at Montfort Manor?

Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Montfort Manor to the centre of Ashford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Montfort Manor to verify any information. View our terms and conditions. Montfort Manor has an Enhanced Service - more info.