Montfort Manor

Kennington Road, Ashford TN24 0LZ
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10 85 Reviews
  • Montfort Manor, Ashford
The skilled team at Montfort Manor delivers nursing, residential and dementia care on a short-term and permanent basis.

The purpose-built care home has been designed with residents' health and wellbeing in mind and is made up of smaller suites to offer a close-knit and homely environment - this is especially beneficial for those living with dementia.

Montfort Manor has its own inviting café – complete with freshly baked cakes – plus a luxurious cinema room, bar and a hair and beauty salon. There's something to do whatever the weather.

Residents are supported to do as much or as little as they wish: they can lead an activity, help around the home or simply relax in the comfort of their bedroom.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1621
  • Self-Funded Residential Dementia Care: from £1711
  • Self-Funded Nursing Care: from £1861
  • Self-Funded Nursing Dementia Care: from £1951
  • RESPITE Self-Funded Residential Care: from £1831
  • RESPITE Self-Funded Residential Dementia Care: from £1921
  • RESPITE Self-Funded Nursing Care: from £2071
  • RESPITE Self-Funded Nursing Dementia Care: from £2161

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Montfort Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Joanne Eaton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Montfort Manor Reviews (85)

10

Montfort Manor has a Review Score of 10 (9.954) out of 10, based on 42 reviews in the last 2 years.
Over all time Montfort Manor has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Montfort Manor
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Total of 85, showing 21-40
Review from K T (Daughter of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were always friendly and cheerful.
Reply from Reviews Team, Reviews Team at Montfort Manor

Thank you very much for taking the time to leave us feedback about your experience. At Montfort Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. I am pleased that you feel that the home staff are friendly and cheerful. Kind regards Monfort Manor Team

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Review from G L (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my Mum and Dad moved into Montford Manor at the beginning of July 2024, they were treated with utmost care and respect. Even when my Dad because of his slight dementia was a bit grumpy the staff were always kind to him. My Mum because of her weak heart passed away suddenly at the end
of August and Dad went downhill after that and passed away in the early hours of Wednesday the 16th of October.
We could not have wished for better care for my Mum and Dad and it was always a pleasure to visit.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you very much for taking the time to leave us this amazing feedback about you and your parent's experience at Montfort Manor. We are so pleased that you and your parents had their time with us, and we were so sad to lose them both. We thank you for this lovely review and the Montfort Manor family

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Review from Nicholas R (Son of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum seems to be very happy at Montfort Manor. This is her second stay now, and she will almost certainly become a permanent resident. The staff in the home appear so helpful and caring, positive and cheerful. This is a modern, purpose-built home, which really works for the residents. This is more than
your average care home.
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Review from P H (Brother-in-law of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is amazing from cleaners to gardens and to the top. Such a warm welcome every time we come. Can't fault the place. 100% recommend this care home.
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Review from D R (Sister of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is not my first visit. I have travelled from the North East a few times to visit my sister. The care she is given is second to none, all of the staff are amazing and genuinely care. I phoned and spoke to the new receptionist who was only on her 4th day and the empathy and caring sound in her voice
was exceptional. Everyone from the top to the bottom are simply the best and we know she is in the best place.
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Review from C I (Son of Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved to Montfort Manor after 2 months in a poor NHS-funded home. The difference in the quality of care, attention, cleanliness and facilities was enormous. All staff really cared for Dad and managed his position with dignity and respect. Montfort Manor and the team all score five stars from
Dad, myself and my siblings.
Sadly Dad's health did not improve and the team at Montfort Manor dealt with his end-of-life care with dignity. They kept us well-informed and showed a high level of real care for us all. Thank you!
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Review from Joan P (Sister of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Montford Manor arranged a birthday party for my sister who was 90 years old on 31 July 1924.
As it was a sunny day, we had the use of the summer house in the garden.
Also at the party were my 2 daughters and my son, granddaughter and great-granddaughter aged 8 months. We would all like to say a very
big thank you to the cook and all the other people who helped with this party.
We had sandwiches with various fillings, as requested, sausage rolls, individual trifles and a gorgeous birthday cake. The cook carried out all the various instructions regarding allergies and dislikes. My sister did not know about this party, but really enjoyed herself when she got over the shock.
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Review from Maggie J (Niece of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt moved into Montford Manor in April this year. Initially she was reluctant to leave her room, but staff kindly encouraged her to join in the many activities and make friends with the other residents. Now it is difficult to find her when I visit, she is always busy and she has had some wonderful
trips out in their minibus. The staff have been kind and caring to her while also allowing her to keep her independence. My aunt has recently celebrated her 90th birthday, Montford Manor arranged a wonderful family gathering in the garden for her. The food and birthday cake were excellent. I can highly recommend Montford Manor to care for your loved ones.
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Review from Bryony D (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is very happy here. He is well looked after, and the staff are very caring. The activities are excellent and have such an amazing cafe, and the garden area is great as a visitor.
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Review from R J (Wife of Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had looked at a number of local care homes before I chose Montfort Manor for my husband with dementia. On our first visit, the doors automatically opened to be greeted by a smiling receptionist, an elderly resident sitting in the hall with her daily glass of Sherry. In front of me was the Cafe, hair
and beauty salon and cinema. The welcome was warm and it has lived up to first impressions and my husband has settled well. The staff are caring and I feel they know him well. He is included in lots of activities (even a wonderful Sports Day in the lovely garden). The food is delicious and imaginative. It was the most difficult decision of my life but I have no regrets about my choice.
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Review from Sarah H (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sports Day afternoon - absolutely brilliant!
Well organised and lots of fun.
It was great that Dad joined in and I saw him smiling loads.
Great that family could join in too - my grandchildren loved it.
Thank you - so appreciated!
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Review from Philip R (Son of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Montfort Manor stands head and shoulders above all other care homes I have visited. For me, it represents the way we should be looking after our older family members when they no longer have capacity or their needs cannot be met at home. From the moment my mum was under their care until she sadly passed
away, the staff were unforgettably caring and thoughtful. Noting was too much trouble for any of the management, nurses, caregivers or reception, we were always given as much time as we needed to express our thoughts and emotions, especially towards the end. I have been left with a heartwarming sense of humanity and love in this gem of a care home.
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Review from M S (Son-in-law of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so impressed with our experience of Montfort Manor. The level of care and all the activities that are provided are stimulating for my father-in-law and we have taken pleasure telling our friends about how successful his move has been. It is a real success story and now one of our friends has
looked at a Care UK home in another area and moved their loved one in. It is really reassuring to know that my father-in-law is with you and being so well cared for. Thank you.
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Review from Jane W (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at the care home for a month, having moved her from a city to be nearer the family. The staff from enquiry to moving in have been brilliant, the carers and staff on her floor are excellent.
They treat my mum with respect and are very caring.
All of the staff that I have met are great.
It's
very clean, lots of facilities and lots of activities. Would highly recommend the home.
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Review from Wendy C (Daughter of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am hugely grateful to all the staff at Montfort Manor for the love and care they gave to my mum. She passed away peacefully there in March and the staff on duty were so respectful and kind, I could not have asked for more caring people to be with her when she passed away. She has had 2 very happy
years at Montfort and has loved taking part in all the activities and made some lovely friendships there too. It has felt like an extension of our family and we are very thankful.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you very much for leaving us feedback about your experience at Montfort Manor. It was our privilege to look after Mum and also get to know you and your wonderful family. We look forward to seeing you in the home for a cup of tea and cake soon. Many thanks, the whole Monfort family

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Review from D Y (Daughter-in-law of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I would very much like to express our thanks to all the staff at Montfort Manor. The care was excellent and my mother-in-law really came back to life under the influence of the activities team. She was initially very morose, staying in her room but after some time began joining all the
fun activities organised and was rarely in her room. We can't thank you enough. Strongly recommend.
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Review from Gemma C (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Montfort Manor has been a huge part of our lives for almost 3 and a half years. The home is very well set out and well equipped. The residents are very well looked after and the kindness and genuine love they showed to our mum, and to us as a family is without question one of the biggest comforts we
will take from Mum's final few years. Kindness is an underrated quality but the effects of which are far reaching. They don’t claim to be perfect, no one is, but we know that Mum was loved and cared for in her time at Montfort Manor.
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Review from Suzanne G (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care, time and affection given to my mother, by staff from all departments, could not be bettered, especially during the last weeks of her life. She had almost three, very happy years with the Montfort Family, during which time, she rediscovered her confidence and zest for life. All staff
took the time, not just to attend to her personal needs, but to fulfil her emotional well-being also, making the last weeks of her life as comfortable, calm and peaceful as possible.
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Review from Anita M (Daughter of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Montfort are simply the best. Mum is incredibly well cared for and content. Everyone cares and tries their best for Mum. They know Mum well and are quick to follow up on their own observations as well as anything relatives raise. It feels like family. Thank you.
Reply from Fiona Madder, Reviews Team at Montfort Manor

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team

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Review from Bill W (Son of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had a slight accident with her bed when the pump stopped working to keep her air mattress inflated. She was a bit distressed and uncomfortable lying on the metal bed frame. She was very quickly attended to by two members of staff, who found the source of the problem and reconnected the power to
the pump and re-inflated the mattress. They were very professional in their manner and calmed Mum down making her comfortable, after changing her bedclothes which had got wet from the spilt water jug, I was very impressed with how quickly they handled the situation. Well done to both of them! Keep up the great work!
Reply from Niki Young, Reviews Team at Montfort Manor

Hi Bill, thank you very much for leaving us feedback about your experience.
We are so sorry that there was an issue with the air mattress, and we are so pleased that our staff rectified the situation quickly and promptly and made Mum feel safe and reassured that everything was going to be okay as soon as possible.
At Montfort Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been positive.
Thank you so much for taking the time to leave this review, and we look forward to welcoming you to Montfort Manor again very soon.
Many thanks,
Customer Relations Manager
Montfort Manor Care Home

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Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Montfort Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.954 for Montfort Manor is calculated as follows: ( (476 Excellents x 5) + (20 Goods x 4) + (1 Poors x 2) ) ÷ 497 Ratings = 4.954
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Montfort Manor is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (105)

Meet the Team (1)

Joanne

Joanne Eaton

Job Title: Home Manager Joined: 2022

I joined Care UK in 2022 having known the company to have a very good reputation for providing high-quality care and putting residents and their needs first. Care UK to me is about quality both for residents and families as well as colleagues.


I have been working as a Home Manager in care homes for the past 8 years, a role which requires good communication skills, compassion, and empathy, whilst being able to multitask.


I was a finalist in the Care Home Manager Awards in 2020. Although I didn’t win, it was an honour to have been nominated and picked to be a finalist.


My favourite part of each day is walking around the home, making sure residents are happy and safe. There is always someone to have a chat with.


There is nothing that I enjoy more than working in a good team for the best interests of the residents, helping them to be happy and enjoy their twilight years.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Montfort Manor to verify any information. View our terms and conditions. Montfort Manor has an Enhanced Service - more info.