Montfort Manor

Kennington Road, Ashford TN24 0LZ
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10 84 Reviews
  • Montfort Manor, Ashford
The skilled team at Montfort Manor delivers nursing, residential and dementia care on a short-term and permanent basis.

The purpose-built care home has been designed with residents' health and wellbeing in mind and is made up of smaller suites to offer a close-knit and homely environment - this is especially beneficial for those living with dementia.

Montfort Manor has its own inviting café – complete with freshly baked cakes – plus a luxurious cinema room, bar and a hair and beauty salon. There's something to do whatever the weather.

Residents are supported to do as much or as little as they wish: they can lead an activity, help around the home or simply relax in the comfort of their bedroom.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1621
  • Self-Funded Residential Dementia Care: from £1711
  • Self-Funded Nursing Care: from £1861
  • Self-Funded Nursing Dementia Care: from £1951
  • RESPITE Self-Funded Residential Care: from £1831
  • RESPITE Self-Funded Residential Dementia Care: from £1921
  • RESPITE Self-Funded Nursing Care: from £2071
  • RESPITE Self-Funded Nursing Dementia Care: from £2161

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Montfort Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Joanne Eaton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Montfort Manor Reviews (84)

10

Montfort Manor has a Review Score of 10 (9.951) out of 10, based on 45 reviews in the last 2 years.
Over all time Montfort Manor has 84 reviews.

Overall Experience
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Date Published
  • 84
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  • 45
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Reviewer Connection to Montfort Manor
  • 36
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  • 3
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  • 2
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  • 1
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Total of 84, showing 41-60
Review from Margaret J (Friend of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have visited my friend a few times. No matter when I visit, it is always warm and bright. The staff are excellent and my friend looks really well cared for.
Reply from Niki Young, Reviews Team at Montfort Manor

Dear Margaret J (Friend Of Resident) thank you very much for taking the time to leave us feedback about your experience.
At Montfort Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been positive.
Please let us know if there is anything we can change to make your review a 100% 5 star.
Best wishes, Customer Relations Manager Montfort Manor.

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Review from Meg H (Friend of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting Ashford from our home in Somerset, we once again found Montfort Manor
to be more of a five star hotel it was so beautifully kept. All staff we met were friendly, polite and professional. We needed information for another relative currently in hospital and were given so much guidance and help
by the Customer Relations Manager, which we very much appreciated. Our Aunt is receiving excellent care in a lovely environment. Congratulations to all staff. As merely a visitor I am not privy to information on activities or costs and therefore had to put no rating. this is not a negative comment on either.
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Review from Char H (Relative of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly staff, very attentive. Highly recommend. Since my relative has moved in from another home she has felt alot calmer and been in a much better place.
They host a lot of activities for both residents and family. Had a real community feel.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for this lovely review. We are so pleased to have your relative with us.
We look forward to seeing you in the home again soon.
Kind regards.

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Review from Janette H (Niece of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and take great care of my relative. They have a great variety of daily events to get all residents involved. The place is always clean and well-maintained.
Since moving in my relative has been a lot more at ease and said they feel very at home.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for your lovely review.
We are so pleased that your loved one is with us and that she has settled in so well.
We look forward to seeing you in the home very soon
Kind regards.

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Review from John H (Friend of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to the person at this home has made them a lot better in their self its wonderful. The home is homely and very helpful. It's good for bringing the best out of people and keeping them well.
Reply from Niki Young, Reviews Team at Montfort Manor

Dear John
Thank you so much for the lovely review. We are so happy that your loved one is with us and is coming out of their shell.
We look forward to seeing you in the home again soon.
Kind regards.

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Review from J T (Daughter of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Montford Manor has been a wonderful experience from the very beginning of this journey of Mum needing care. From the settling in to the fantastic activities and delicious food, everything has been excellent. There is such a positive, can do ethos at this home and I would not want Mum anywhere else.
Reply from Niki Young, Reviews Team at Montfort Manor

Dear J,
Many thanks for your lovely review. We are so pleased that your Mum is with us and that Mum is so settled with us.
We look forward to seeing you in the home again soon.
Kind regards,
Niki and the Montfort Manor team

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Review from Hugh B (Son of Resident) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the past nine months the quality and continuity of care staff at Montfort Manor was excellent. Prior to this, there seemed to be an over reliance on agency staff, with a consequent diminution in the quality of care. Overall, with its spacious rooms for residents, cleanliness, good food and abundant
activities, I have no difficulty in highly recommending Montfort Manor.
Reply from Niki Young, Reviews Team at Montfort Manor

Dear Hugh,
Thank you so much for taking the time to leave such a lovely review.
Kind regards,
Niki and the team at Montfort Manor

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Review from Sally J (Daughter of Resident) published on 12 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Montfort Manor is outstanding in every way. My mother is looked after to the highest degree. Nothing is too much trouble for the management or staff.
Reply from Niki Young, Reviews Team at Montfort Manor

Hi Sally, we are delighted that you have taken the time to leave us a review.
Mum is a very special lady, and we look forward to continuing to look after her.
Thank you for your time, and we look forward to seeing you in the home again very soon.
Many thanks from all the Montfort Manor team.

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Review from Peter J (Son-in-law of Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without a doubt, the best care home I have ever visited.
The staff are incredibly kind and helpful.
The building is very modern with amazing facilities.
Reply from Niki Young, Reviews Team at Montfort Manor

Dear Peter, thank you so much for your lovely review. I’m so pleased that your loved one is with us.
We have a lovely family here, and your family are part of it.
See you soon,
Montfort Manor.

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Review from Jo M (Daughter of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom moved to Montfort Manor for end of life care and had nothing but loving, highly professional care. Every member of staff was wonderful. The ward cleaner was so caring and supportive, the care staff gentle and respectful, the nursing staff totally amazing. The team made a very difficult time so much
easier. The only difficulty was not anything due to the ward staff, but communication with the hospice outreach team wasn't great. The ward staff and the family had to work hard to make that aspect okay.
While my sister and I had all this going on, all the Montfort Manor staff (reception, management, ward staff) cared for us too. They were supportive and gentle and we can't thank them enough.
Reply from Niki Young, Reviews Team at Montfort Manor

Dear Jo
Many thanks for this lovely review on our home. We are glad you chose our home for Mom. You became part of our family. The staff send their thoughts to you and the rest of your lovely family.
Warm regards,
From all of the staff and family at Montfort Manor

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Review from H W (Wife of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very supportive and caring. Beautiful home, expensive but worth it!
Good facilities and excellent staff.
Reply from Niki Young, Reviews Team at Montfort Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Montfort Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, Montfort Manor Care team

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Review from I W (Wife of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being new to the residential care system I have been very impressed with the whole set up at this care home.
Reply from Niki Young, Reviews Team at Montfort Manor

Hi, thank you so very much for taking the time to leave us feedback about your experience.
I am so pleased that you have found our home impressive. I am so pleased that you have found our home to look after your loved one.
I look forward to chatting with you again at our home soon.
Kind regards
Customer relations manager
Montfort Manor Care Home

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Review from Sarah K (Daughter of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum stayed at Montfort Manor for six weeks from February to March 2023. The staff are fantastic. Mum was well looked after and nothing was too much trouble. Just wished she could have stayed but finance was an issue for us.
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Review from Freda W (Respite Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a resident here since January 2023, this followed a three week stay in the hospital. I had a serious fall at home on December 13th 2022, whereby I fractured my skull and two vertebrae, necessitating wearing a neck collar. The care and understanding I have received here has been exceptional.
Nothing is too much trouble and if there is a problem it is dealt with professionally and immediately. This week my consultant has discharged me, saying I have made an amazing recovery. This I attribute to the respite time I have enjoyed, which has allowed me to come to terms with a physical and traumatic, emotional experience. I cannot praise the staff enough. They obviously enjoy their work, operating as a team and exhibiting much dedication.
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Review from J L (Daughter of Resident) published on 20 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The customer relations manager, who is your first point of contact, was/is excellent. The lifestyle team are amazing - always something fun going on. The nursing staff are caring. Care assistants, domestic staff and hairdresser were supportive and attentive. The reception team are amazing, supportive
and on the ball. I recommend this home to everyone I come into contact with.
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Review from Brenda T (Friend of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited a friend who is a short-term resident.
Her stay has been very beneficial, it was an unusual visit in that I felt I could have been in a top-class hotel.
Reply from Niki Young, Reviews Team at Montfort Manor

Hi Brenda, thank you very much for taking the time to leave us feedback about your experience.
At Montfort Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review from H S (Friend of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my visit today, I was most impressed by the warm welcome and the friendliness of the support workers. The home seemed very bright and cheerful.
Reply from Niki Young, Manager at Montfort Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Montfort Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks the Care UK team

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Review from Jeni P (Daughter of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I always feel I can approach the staff and management if I have any concerns. On the downside. Occasionally, it can take several attempts to get through on the phone or to locate a member of staff if I have an enquiry, but at the same time, I understand the issues at present of recruiting into the care
industry and the extreme pressure this places on staffing levels. Monfort Manor is always clean, tidy and welcoming.
Reply from Samantha Debenham, PA to Marketing Director at Montfort Manor

Thank you for taking the time to write a review for Montfort Manor. We are pleased to hear that you find the home welcoming and our staff approachable, and the home clean and tidy. We are sorry to hear about your experiences with getting through to our team over the phone – we have been looking into this issue and we believe it to be an issue with our mobile handset batteries. We would like to assure you that we have ordered new rechargeables and hope this will solve the problem.

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Review from M B (Relative of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First visit, lovely experience, caring, considerate and brilliant interaction with clients, especially dementia. Played volleyball in the communal room, fun, interactive, fitness and signing, made us laugh and cry with emotion. Wish we could afford this for my 90-year-old mother who is totally dependent
on three times a day carers coming to her home.
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Review from K C (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Montfort Manor is a very caring environment and I was so impressed with how friendly the staff were during mums stay.
From the carers and domestic, kitchen and garden teams to the wonderful admin and reception staff, the whole team have been very supportive and friendly.
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Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Montfort Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.951 for Montfort Manor is calculated as follows: ( (507 Excellents x 5) + (23 Goods x 4) + (1 Poors x 2) ) ÷ 531 Ratings = 4.951
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Montfort Manor is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (105)

Meet the Team (1)

Joanne

Joanne Eaton

Job Title: Home Manager Joined: 2022

I joined Care UK in 2022 having known the company to have a very good reputation for providing high-quality care and putting residents and their needs first. Care UK to me is about quality both for residents and families as well as colleagues.


I have been working as a Home Manager in care homes for the past 8 years, a role which requires good communication skills, compassion, and empathy, whilst being able to multitask.


I was a finalist in the Care Home Manager Awards in 2020. Although I didn’t win, it was an honour to have been nominated and picked to be a finalist.


My favourite part of each day is walking around the home, making sure residents are happy and safe. There is always someone to have a chat with.


There is nothing that I enjoy more than working in a good team for the best interests of the residents, helping them to be happy and enjoy their twilight years.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Montfort Manor to verify any information. View our terms and conditions. Montfort Manor has an Enhanced Service - more info.