Barchester Fountains Care Home

The home is immediately clean and is very welcoming to those who are resident and visiting…

However, it was apparent from my stay and the newness of the home that there are some teething issues such as staffing numbers that did not always seem sufficient for the number of residents in occupation, and communication between management and residents was at times In need of some improvement.

Happy to recommend the home in fact I have already done so. The role of the home care advisor was very helpful to enable one to settle in.

They have continuously assessed her needs and involved local NHS services. The staff remain cheerful and optimistic, even in the face of significant irritability by our aunt.

The rooms and the communal spaces are reminiscent of a lovely hotel. The residents are very well catered for.

I left happy because my mum was happy, safe and cared for.

The team at Fountains are what makes it the best place that my Mum could be in. Other places may have similar standards of accommodation and facilities, but it’s the people who care that make all the difference.

My father-in-law moved into Fountains Care Home five months. The staff are amazing, so patient and caring. I am amazed at the external agencies that have also been involved in his care. I cannot speak highly enough of this home.

My husband went to Fountains on the 4th of September 2021. From the reception staff to everyone with whom we have had contact. The carers, domestic, kitchen, laundry without exception have been so kind. Lovely room with soothing pastel colours, own ornaments on display with family photographs. He took a while to settle but slowly has become more accepting. Calls out a lot a bit annoying, he has been moved to exactly the same type of room but with a single bed which the staff find easier to cope with and it has a water bed. Thank you.

My mother-in-law has been at the Fountains for almost a year. She loves all the Carers and enjoys trips out with AgeUK. The activities coordinator made her 100th birthday so special as we could watch old family movies and enjoy a glass of champagne.

My father continued to live on his own after our mother passed away but after approximately 18 months some everyday tasks were beginning to prove too difficult. My dad had a couple of minor slips resulting in short spells in hospital. After the final hospital visit, dad went into Fountains for an initial three-week respite and decided to stay as a permanent resident. My father would still to this day ideally be living independently at his home but realised that even with full-time care there would be long periods of the day when he would be on his own with nobody to call on if he had any problems. The care my dad gets is very good, all the staff are professional helpful and kind. At over 90 dads now can call for assistance 24/7 which is a great relief.

My parents both have Alzheimer’s and dementia and have been residents at Fountains for 17 months. During this time I have found their care to be excellent and any challenges dealt with sensitively and in a caring professional way. I feel very thankful that I have found such an amazing home for my dear mum and dad. The activities are especially outstanding and the food always looks delicious !!

Mum had gone into Fountains for respite care in the Autumn of 2020. The care received was very good and the food exceptional so when I had an invitation to their outdoor event to switch on the Christmas lights, I was delighted to be able to accept. The staff made sure those residents who wanted to attend, we able to and were very welcoming. The food kindly offered was very enjoyable. We enjoyed carol singing, a charity raffle and a visit by Santa in his decorated sleigh. All in all, a very well organised, fun and festive occasion despite the very chilly weather. Thanks to all involved.

Since Day 1 the staff at The Fountains have been brilliant- very friendly and helpful whilst the facilities are excellent. I would certainly recommend the home to anyone who has an ageing relative that needs 24-hour care.

Dad is due to return for a longer stay in December, so as you can see we were happy with the care dad received, from the meet and greet by reception on arrival, to all the whole team looking after his every need. Thank you.

Staff put me at ease knowing that my mother was in good, safe hands.

I have received good care, my needs have been attended to. My immobility is a constant nuisance but all in all bearable.

Visited as a volunteer to share a coffee and chat with 10 residents. Received a warm reception in a pleasant and calming atmosphere. They were well cared for by lovely staff and seemed very happy to be living there.

My mother stayed at Barchester Fountains for 3 months from June - September 2021. Unsettled for the first fortnight but after this, I would actually say, in spite of her dementia she was content and happy there. The staff got to know us and my mum quickly and we were always greeted by our names. There was truly a happy family-like atmosphere at Fountains and although my mum has dementia and Alzheimers she was always smiling whilst there and there were plenty of activities arranged for everyone both on the ground floor and the 1st floor. It's a bright cheery place and the bedrooms are large, bright and welcoming. Nothing was too much trouble for the staff whatever we asked of them. During the warmer days, there were gardening activities and the residents were out in the sunshine. I couldn't recommend Fountains more favorably. Thank you all.

High standard care home with competent friendly staff.