Barchester Fountains Care Home

Visited as a volunteer to share a coffee and chat with 10 residents. Received a warm reception in a pleasant and calming atmosphere. They were well cared for by lovely staff and seemed very happy to be living there.

My mother stayed at Barchester Fountains for 3 months from June - September 2021. Unsettled for the first fortnight but after this, I would actually say, in spite of her dementia she was content and happy there. The staff got to know us and my mum quickly and we were always greeted by our names. There was truly a happy family-like atmosphere at Fountains and although my mum has dementia and Alzheimers she was always smiling whilst there and there were plenty of activities arranged for everyone both on the ground floor and the 1st floor. It's a bright cheery place and the bedrooms are large, bright and welcoming. Nothing was too much trouble for the staff whatever we asked of them. During the warmer days, there were gardening activities and the residents were out in the sunshine. I couldn't recommend Fountains more favorably. Thank you all.

High standard care home with competent friendly staff.

I have been very pleased with the level of service and care. The home is exceptionally clean and welcoming and the attention to detail is very good.

The arrangements for respite care went smoothly and efficiently. The room was clean and comfortable as well as private. The reception and care staff were professional and caring. There was a good choice of menu. A very pleasant stay.

I stayed at Fountains for a weeks respite. I am disabled and was treated extremely well by all the staff.

My wife was in for 3 weeks respite at Fountains and she was so well looked after that we were looking at my wife going in got full-time care at Fountains. Unfortunately, she was in hospital and contracted Pneumonia from which she passed away.

My sister was a Respite User for 3 weeks and was quite unsure as she normally doesn’t mix very well, but she enjoyed her stay as there were numerous activities to join in with, which she did, and made several friends while she was there. The staff were friendly and made her feel very welcome.

She made friends with people who were permanent residents, the general manager was very helpful and was there if you needed her. My sister will be coming back for respite.

We had an urgent need on Saturday 1st May to provide 24hr care for a terminally ill dear elderly friend. We are extremely grateful to all the Fountains Staff who enabled our friend to be admitted by 5:00 pm that day and then to provide her with excellent care and support. Sadly she passed away later in the month but Fountains ensured her remaining time was spent with dignity in a safe and caring environment. My impression of Fountains is a high-quality care home with all the staff being committed and professional in their duties providing excellent care and support. No hesitation in recommending Fountains.

I have lived here at Fountains for just over a year, and throughout my time, I have been treated with wonderful care. I enjoy everyday life here at Fountains. The staff are so kind. I enjoy my meals and have felt included in options for the menu too. There was also a time I felt very low, and all staff were so understanding.

During my husband's respite over three weeks, the family have found every member of staff to be kind and very caring. If and when he needs full-time care, we can only hope there will be a room for him.

Everything possible was done to make my mother comfortable, feet and hand massages, painted nails, and sensory experiences were a few of the available treatments on offer. She was treated with care and dignity. We would highly recommend Fountains and their amazing staff.

I found the staff from management admin, and carers to be so professional, yet very approachable. They made me feel very welcome on my visits. The care given to my dear friend was outstanding from the moment she arrived. Sadly my dear friend was poorly, and she did pass away, but the care of the staff was amazing. The care given even after her death was so dignified. Thank you all.

I am so glad I was recommended to Barchester Fountains for my mum's respite care following discharge from the hospital. Mum's needs were much more demanding than I had anticipated. With their care and encouragement, she has improved considerably. It certainly put my mind at rest to know that she was being cared for in such a friendly way, night and day, through this difficult period. I would definitely recommend this care home. It is like a five-star hotel.

The manager and all of her team have welcomed my mom into the care home with kindness, help and understanding. Everyone has been fantastic and have really helped the transition to Barchester Fountains Care Home be as smooth as possible.

When my dad’s care needs were unable to be provided for by his existing care home I contacted Fountains, having previously visited whilst it was still under construction. The Home Services Advisor and the General Manager were brilliant, quickly assessing his needs and confirming they could provide the care he needed. I didn’t hesitate, already knowing that the facilities looked excellent. I’ve been able to visit multiple times to see Dad and on every occasion he’s been well-groomed, the smile on his face showing he’s clearly happy and looking healthy. A testament to the care the knowledgeable staff are giving. Fountains is providing me with real peace of mind and the best possible quality of life for Dad. I couldn’t recommend more highly.

My brother was admitted to the Fountains in September 20, and immediately I knew (although I love 200 miles away) that he was in safe, caring hands after months of uncertainty. His needs were assessed, provided for, and this is ongoing. He has settled well, and his friendly personality is beginning to emerge again. Even when isolated, after another spell in hospital, the staff made sure he has company. The staff are always courteous and friendly when I phone, and I'm able to speak to my brother when it is convenient. There is a 'care plan' for him, and I'm always kept in the 'loop' when decisions have to be made. I'm assured that he is in good hands, and I know he appreciates his surroundings. I hope to visit when Covid is over!

When my grandpa left unexpectedly, I was a bit worried about my Nana, being partially sighted, and then especially as Coronavirus hit. She managed a few weeks at home, but after a fall out of bed came to Fountains. Happy to say that since she came to stay she seems to have a new lease on life. I regularly see what she gets up to on the Fountains Facebook page, she always seems to be involved in the different activities! Before lockdown they made it possible for me to bring my baby daughter who my Nana hadn't met, having been born weeks before the national lockdown, so it was really special. They have also helped us to arrange a few Facetime calls so we can have a (sort of) face to face chat. I can't recommend them highly enough for the care and attentiveness they have given my Nana, and for giving her new possibilities and quality of life!

Fountains staff were at all times helpful and responsive. They understand both the residents' needs and also ours as worried and concerned family. Facilities are excellent. My parents in law also seem to love the food. Staff are kind and attentive and very helpful with the admission process. Overall excellent.