Barchester Fountains Care Home

1355 Stratford Road, Shirley, Solihull B90 4EF
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9.8 121 Reviews
  • Barchester Fountains Care Home, Solihull
The home will provide excellent residential care in a warm and friendly environment, with highly trained staff members working together to create the best possible experience for residents.

The home's dedicated Memory Lane community will provide high-quality care for people living with dementia, with interior space, colours and bedrooms all designed to help with difficulties associated with the condition.

Interior design is similarly tailored to needs, with striking colour contrasts, reminiscence aids, differentiated resident doors and appropriate signage.

Luxurious facilities, combined with highly trained staff, will ensure each and every individual can enjoy some quality one-to-one time when needed.

24-hour care will be offered in a warm, welcoming environment, with delicious meals and daily activities. The varied and stimulating activities programme will encourage support to stay active, both physically and mentally.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1276
  • Self-Funded Residential Dementia Care: from £1276
  • RESPITE Self-Funded Residential Care: from £1276
  • RESPITE Self-Funded Residential Dementia Care: from £1275

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Fountains Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Joanne Parrish (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking available on site

Barchester Fountains Care Home Reviews (121)

Total of 121, showing 101-120
9.8

Barchester Fountains Care Home has a Review Score of 9.8 (9.784) out of 10, based on 48 reviews in the last 2 years. Over all time Barchester Fountains Care Home has 121 reviews.

Overall Experience

  • 102
  • 18
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Date Published

121
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Review from Patricia C (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all of her team have welcomed my mom into the care home with kindness, help and understanding. Everyone has been fantastic and have really helped the transition to Barchester Fountains Care Home be as smooth as possible.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for taking the time to leave Fountains a review. We are delighted to read how pleased you are with your experience and how smooth the transition has been for both yourself and Mom.

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Review from Clive M (Son of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad’s care needs were unable to be provided for by his existing care home I contacted Fountains, having previously visited whilst it was still under construction. The Home Services Advisor and the General Manager were brilliant, quickly assessing his needs and confirming they could provide the
care he needed. I didn’t hesitate, already knowing that the facilities looked excellent. I’ve been able to visit multiple times to see Dad and on every occasion he’s been well-groomed, the smile on his face showing he’s clearly happy and looking healthy. A testament to the care the knowledgeable staff are giving. Fountains is providing me with real peace of mind and the best possible quality of life for Dad. I couldn’t recommend more highly.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your wonderful feedback. We are delighted that your experience of Fountains has been such a positive one for dad and yourselves. Many thanks

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Review from Sheila R (Sister of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was admitted to the Fountains in September 20, and immediately I knew (although I love 200 miles away) that he was in safe, caring hands after months of uncertainty. His needs were assessed, provided for, and this is ongoing. He has settled well, and his friendly personality is beginning
to emerge again. Even when isolated, after another spell in hospital, the staff made sure he has company. The staff are always courteous and friendly when I phone, and I'm able to speak to my brother when it is convenient. There is a 'care plan' for him, and I'm always kept in the 'loop' when decisions have to be made. I'm assured that he is in good hands, and I know he appreciates his surroundings. I hope to visit when Covid is over!

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your kind words and taking the time to complete a review for Fountains. We value all feedback and really appreciate yours. We are so pleased that you are happy and reassured by the care your brother is receiving. We look forward to welcoming you when it is safe to do so.

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Review from Rachael T (Granddaughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my grandpa left unexpectedly, I was a bit worried about my Nana, being partially sighted, and then especially as Coronavirus hit. She managed a few weeks at home, but after a fall out of bed came to Fountains. Happy to say that since she came to stay she seems to have a new lease on life. I regularly
see what she gets up to on the Fountains Facebook page, she always seems to be involved in the different activities! Before lockdown they made it possible for me to bring my baby daughter who my Nana hadn't met, having been born weeks before the national lockdown, so it was really special. They have also helped us to arrange a few Facetime calls so we can have a (sort of) face to face chat. I can't recommend them highly enough for the care and attentiveness they have given my Nana, and for giving her new possibilities and quality of life!

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

We are delighted to receive your review and to read about all the positive impacts Fountains Care home is having on your nana's life. We value all feedback, so thank you for taking the time to share this wonderful review with us.

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Review from Steve R (Son-in-law of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fountains staff were at all times helpful and responsive. They understand both the residents' needs and also ours as worried and concerned family. Facilities are excellent. My parents in law also seem to love the food. Staff are kind and attentive and very helpful with the admission process. Overall
excellent.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

We are delighted that your experience has been five stars. We strive to deliver the best customer service as well as excellent person-centered care. We will share this feedback with the team who will be extremely proud.

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Review from Trevor S (Son of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Family-friendly, excellent care home.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for taking the time to leave a review. We are extremely pleased with your comments and scoring of Fountains Care Home.

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Review from Ali J (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care given to my mum over the past few months. The communication from the team and management has been excellent and much needed during lockdown whilst visiting is not an option.
I'm more than happy to recommend this home and it's services to others in the same
difficult position of finding care for a loved one

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your complimentary review. We welcome all feedback and are continually looking at ways we can improve our service. We are extremely pleased to read that you are so happy with the care your mum is receiving and that communication is excellent, particularly in these difficult times.

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Review from Nigel T (Son-in-law of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having become clear my 94-year-old father-in-law was going to need ongoing professional care, we initially identified eleven possible homes in our locality. Following inspection of five of them, we finally arrived at a “short list” of two. Barchester Fountains was the clear final choice and arrangements
were made for my father-in-law’s admission. For his first two weeks, he had to go into quarantine but the level of care and the warmth of the staff was already evident. Nothing was too much trouble and the individual attention he received was truly remarkable. We were kept informed of how he was settling in; the GP who looks after the residents was in touch with us; a chiropodist was organised, and we joined one of the regular Zoom calls with the staff, residents and their relatives. Our overall experience so far has been nothing but positive and we have been enormously impressed with everything about Barchester Fountains Care Home and the staff. Top marks

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your extremely positive review. We are delighted how happy you are with your experience of Fountains Care Home and the care your father-in-law is receiving. The team will be very pleased to read such complimentary feedback.

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Review from Maureen T (Daughter of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After making the hardest decision I have ever had to make, I had to place my 94-year-old father in a care home. I chose Fountains. I would like to thank the extremely caring staff who have made my father and I feel so welcome. The home is beautiful, with a calming atmosphere set in lovely surroundings
and nothing seems too much trouble for any of the staff. You are "Simply the Best"! Thank you so, so much.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for taking the time to leave a review. We value all feedback and we are delighted to receive such a complimentary review. We will share this with the Fountains Team who will be extremely proud.

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Review from Julie P (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a three-week stay at Barchester. Every facility was of the highest standard. This is so important when entrusting care of relatives to someone else. Have already booked the next stay.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for taking the time to leave a review. We are delighted that mum's 3-week stay was a success and that you had peace of mind with the care mum received. We look forward to welcoming her again on her return visit.

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Review from R S (Son of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We initially made enquiries for Mum back in January 2020. We visited the marketing suite and had a tour and were impressed with the facilities and the whole set up there. Our priority was to keep Mum at home for as long as possible until the time came that she needed more care. Fountains were good at
settling an initially reluctant Mum. Already Mum is settled, her face looks brighter, and she is much more cheerful again. This has given the family peace of mind. Thanks to all the team at Fountains.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for taking the time to complete a review for Fountains Care Home. We value all feedback and it's particularly pleasing to read how happy you are with the care your Mum is receiving. Thanks again.

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Review from P S (Son of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a bit resistant at first. However, the staff have been excellent and got her settled quickly. She now is more cheerful than at home. Mum has made friendly and joins in with the activities.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your review. We are delighted at how well your mum has settled and how much she enjoys living with us.

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Review from Antony M (Respite Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my wife's and my first experience of a care home and should we have to go again it will be a hard act to follow. Throughout our 3 week stay, which sadly was in the middle of a lockdown due to the Covid pandemic, all staff were as effective and helpful as they could be. We are not able to use
individual names in this review and that is appropriate as I find it would be churlish to highlight any individual from a great team.
Although my wife and I shared adjacent rooms, it would have been nice if arrangements were to take married couples. I would recommend the home without exception!

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for taking the time to review your stay at Fountains. We are delighted that your stay with us was a success and everything went well. We do offer double-occupancy rooms for married couples, however, due to the differing needs of individuals, sometimes adjacent rooms are a better option. Thank you again for your kind words.

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Review from Clive R (Brother of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite suddenly my 79-year-old brother was admitted into hospital after previously living on his own and looking after himself quite well. Fortunately, after a 2 week stay in the hospital he was deemed medically fit to leave, albeit, with very little notice to me and I was then under pressure to find
him a care home extremely quickly and with no previous experience of handling this task!
After looking at many care homes in the Birmingham area I was very impressed by the facilities at Fountains and decided to speak to the staff, I had numerous questions and lots of concerns, however, I needn't have worried because everything I asked about was professionally answered and sorted and within a few days my brother was very happily residing in his own superb room and looked and sounded as though he'd been there for years!
I cannot fault the staff and the facilities at all. Speak to them before you consider elsewhere!

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you so much for your amazing feedback. We are extremely pleased to receive such positive comments and will feed this back to the rest of the team, who will be extremely proud. Thank you again from the Fountains Team.

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Review from Louise (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff team at Fountains to be incredibly caring and supportive. They put a huge amount of effort into meeting the individual needs of residents, and also seem to thoroughly enjoy their jobs, which is really reassuring. The environment is very nice as you would expect with a new care home.
The staff seem proud and excited to work there. I only have experience of respite stay but would recommend Fountains for this.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for taking the time to leave a review for Fountains. We are very pleased that your respite experience for your relative was such a positive one. The team will be extremely proud to have received such positive feedback. Many thanks from Fountains.

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Review from Hilary T (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mum was struggling to remain living independently at home following my dad's death 16-months ago but was very reluctant to consider residential care. Following a fall at home, we encouraged her to do 28-day respite at Fountains. Mum was made to feel welcome from day one. Fountains are
comparable with a 5* hotel with the bonus of very friendly staff who cannot do enough for her. She loves the food and the personal touches she receives. Within just two weeks, mum had decided to move in permanently. Mum now laughs and jokes with me again - something she has not done since her husband died. Fountains have enabled her to enjoy life again.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for this wonderful feedback. We are so pleased to hear that mum is laughing and joking again and super proud to be playing a part in that. Thanks again.

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Review from Lisa B (Friend of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely new care home, that really has kept the needs of the residents at the forefront when designing this, the layout is great and the rooms are spacious, but it feels like home, it really is lovely.
You feel that there is nothing that would be too much trouble and immediately feel comfortable
there, the thought that has gone into the care for their residents with dementia really is amazing and I would certainly recommend for people to have a look or make enquiries - I can’t say enough good things, it definitely gets a thumbs up from me.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for taking the time to leave such lovely feedback. We are so pleased that your experience of Fountains was so positive. Many thanks.

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Review from Ken B (Regular Volunteer) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a community volunteer, I have visited a number of care homes and was very impressed with everything I saw at Fountains Care Home in Shirley. All the rooms are very spacious and have been fitted out to the highest standards. Although everything is still very new it has a homely feel and this I feel
is down to the friendliness of all the staff there. The grounds are also well laid out and provide a pleasant vista from each room.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for such a lovely review. We are delighted that you had such a welcoming and positive experience when visiting Fountains Care Home. Kindest regards.

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Review from Eileen M (Friend of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited several care homes in the area and have to say this was a true home from home experience. Tasteful decor throughout and all the facilities to ensure comfort and safety 24/7. What really impressed me was feeling at home, rather than a hotel. Thank you, for genuinely making me feel so welcome
and going the extra mile!

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your kind feedback. We are extremely pleased that your experience of Fountains left such a great impression.

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Review from Emma H (Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run, rooms were very spacious, food was great, the decor was up to date and done to good taste, staff were all on the ball. It is in a good location with lovely grounds and has a wonderful dining room with an extensive menu.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your positive feedback. We are really pleased that you enjoyed your visit and experienced our delicious food of offer.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Barchester Fountains Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Barchester Fountains Care Home is calculated as follows: ( (435 Excellents x 5) + (97 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 542 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Fountains Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (12)

Meet the Team (18)

Louise

Louise Crooks

Job Title: Activities Coordinator

Joined: 2021

Hello, I am Louise, my first role with Barchester was caring for our residents. Previously I worked in an early years environment for 17 years where I organised activities and events. I am thrilled to now be Activities Lead and be able to continue enriching the lives of our lovely residents here at Fountains.

Nikki

Nikki Kaur

Job Title: Reception/Admin

Joined: 2023

Hello, everyone. I'm Nikki, your friendly Admin Assistant here at Fountains Care Home. It's my pleasure to assist you with any enquiries or concerns you may have.


As the first point of contact, I strive to ensure that each interaction is met with a warm smile and efficient service. Whether you're a resident, a visitor, or a member of our dedicated team, I am here to make your experience as smooth and pleasant as possible.


Handling enquiries is not just a task for me—it's an opportunity to connect, listen, and provide the support you need. Your comfort and well-being are my top priorities, and I am committed to addressing your needs promptly and professionally.


I look forward to assisting you all and being a helpful presence here at Fountains Care Home. Please don't hesitate to approach me with any questions or requests you may have.

Jinelle

Jinelle Cooke

Job Title: Reception/Admin

Joined: 2021

Hi, my name is Jinelle and I am the receptionist at Fountains.


I joined Barchester in October 2021 and working in the care sector is an exciting and new experience for me.


I am finding the role extremely rewarding knowing I am making a difference, however small, to our residents and their family's lives.


I love being the first point of contact and look forward to welcoming everyone to Fountains care home.

Elaine

Elaine Lynch

Job Title: Hairdresser

Elaine is Fountains hairdresser and is here weekly on Tuesdays. She has over 42 yrs hairdressing experience and started working in Barchester's Edgbaston Beaumont home 12 months ago before adding Fountains to her week too.


Elaine loves pampering and making our residents look fabulous!

Vikki

Vikki Rivers

Job Title: Home Administrator

Joined: 2023

My name is Vikki and I joined Barchester and the team at the Fountains in 2023. I am the home administrator. I deal with all aspects of the administration in the home to ensure it runs smoothly, I have built good relationships with residents, relatives and the team, I enjoy every day at the Fountains and enjoy my job. I have been impressed by the dedication and hard work of all who work here. The Fountains is a beautiful, modern home and a truly unique environment to work in.

Ella

Ella HItchins

Job Title: Care Assistant

Joined: 2023

Hi, my name is Ella, I am a carer at Fountains.


I joined Barchester in March 2023. I have been in the care sector for about 5 years now. I went to college and studied Health and Social Care and achieved my level 3 also working part-time as a carer on the side. 


I am looking forward to furthering my career in this industry as I am really passionate about my role. 


In my spare, I love exploring and travelling the world.

Katie-Beth

Katie-Beth Friend

Job Title: Senior Care Assistant

Joined: 2021

Hi, my name is Katie-Beth I am a senior carer at Fountains.


I joined Barchester in June 2021. I have been in the care sector for over 4 years now. I love coming to work and seeing the residents every day. I am also currently doing my Level 3 in Health and Social Care.


In my spare time, I love spending time with friends and family and going out on day trips with them all.

Neil

Neil Mcgrandles

Job Title: Laundry Assistant

Joined: 2022

Hi, my name is Neil, I am a laundry assistant here at the Fountains.


I joined Barchester in September 2022. I have been in the care sector for over 9 years. I love my job and like interacting with the residents on a daily basis.


In my spare time, I love spending time with my husband, going on caravan holidays, reading, and spending time with my dog and my African grey parrot.

Richard

Richard Rudge

Job Title: Housekeeper

Joined: 2022

Hi, My name is Richard I am a housekeeper here at Fountains.


I Joined Barchester in January 2022. 4 and a half years ago I started caring for my mother and enjoyed it so wanted to get into the care industry.


Since starting at Fountains I have enjoyed my job as I get to help the residents with daily housekeeping tasks keeping their homes up to standard and clean, I also love interacting with potential residents, families and current residents.


In my spare time, I like making art, cooking, listening to music and going to concerts.

Ellen

Ellen McCoy

Job Title: Home Services Advisor

Joined: 2024

Hello, I'm Ellen, your dedicated Home Services Advisor here at Fountains with a passion for guiding residents and loved ones through the process of finding the perfect home. With a background in healthcare and a deep understanding of the challenges faced when making these important decisions, I am here to provide compassionate support every step of the way.


My role goes beyond just showing residents and loved ones around care homes; I actively engage in networking within the community to identify valuable opportunities that can enrich the lives of our residents. Whether it's organising engaging activities, fostering partnerships with local organisations, or creating special events, my goal is to create a vibrant and supportive environment that promotes well-being and fulfilment for every resident.


I firmly believe that each resident deserves a nurturing and stimulating living experience, and I am dedicated to going above and beyond to ensure that Fountains remains a place of joy, comfort, and growth. Let's work together to explore the endless possibilities and create a thriving community where residents can truly flourish. Let's work together to find the ideal care home that meets your’ and your loved ones specific requirements.

Jill

Jill Hodgson

Job Title: Care Assistant

Joined: 2021

Hello, I'm Jill, a Care Assistant at Fountains Care Home. I find immense fulfilment in my role, providing compassionate care and support to those in need on a daily basis.


When I'm not at work you can often find me outdoors, enjoying leisurely walks with my beloved dog or cherishing quality time with my husband. My passion for helping others and my love for nature and family make each day a rewarding journey of care, connection and joy.


I am here to listen, support, and assist in any way I can. I understand the importance of creating a warm and welcoming environment where residents feel safe, valued and cared for.

Ryan

Ryan Rumley

Job Title: Head of Maintenance

Joined: 2024

Hi, I'm Ryan your dedicated Head of Maintenance, who is here to ensure that our community remains a comfortable and well-functioning home for all. With my friendly demeanour and handy skills, I am ready to assist you with any maintenance tasks and repairs you may need.


Whether It's fixing a leaky faucet, addressing electrical issues, or simply providing guidance on home upkeep, I am committed to making sure everything runs smoothly in our community.


Please don't hesitate to reach out to me or the team for any handy jobs or concerns you may have. I am confident with my expertise, your living experience will be even more enjoyable!

Sabia

Sabia Ahmed

Job Title: Senior Care Assistant

Joined: 2023

Hello, My name is Sabia, and I am a Senior Care Assistant here at Fountains. I have a genuine passion for my work and love every moment spent caring for the residents. Being part of their lives and providing support, companionship, and comfort is incredibly rewarding.


I believe in treating each resident with the utmost respect and kindness, and I strive to create a warm and welcoming environment where they feel valued and understood. My role allows me to make a positive impact every day, and I am proud to contribute to the well-being and happiness of our residents at Fountains.

Amy

Amy Williams

Job Title: Senior Care Assistant

Joined: 2023

Hello, My name is Amy, and I am a senior care assistant here at Fountains. I am passionate about my role and take great pride in looking after our residents. Ensuring they engage in activities provided and maintain their well-being is incredibly fulfilling for me.


In my spare time, I love to spend quality moments with my family, cherishing the time we have together. I believe that both my work and personal life are focused on compassion and connection, and I strive to make a positive impact in everything I do.

Claire

Claire Wilkes

Job Title: Care Assistant

Joined: 2023

Hello, My name is Claire and I am a Care Assistant here at Fountains. I take pride in my work, as I truly love making a positive impact in the lives of those I care for.


Outside of my professional life, I am passionate about running and I enjoy participating in marathons and ultra-marathons. These challenges not only keep me physically fit but also teach me resilience and perseverance, qualities that bring into my role as a care assistant.

Francesca

Francesca Ferrarin

Job Title: Deputy Manager

Joined: 2022

Hello everyone! My name is Francesca, and I am the Deputy Manager here at Fountains.


I’ve had the pleasure of working here since 2022 starting as a carer working my way up to Deputy Manager over the years and I truly enjoy my job. Every day, I look forward to seeing our residents and ensuring that we maintain the highest quality of care.


In my spare time, I love spending moments with my family and friends, which brings me joy and balance in life. I’m excited to continue making a positive impact in our community!

James

James Gieron

Job Title: Second Chef

Hello! My name is James, and I am the second chef at Fountain Care Home in Shirley. I have a passion for preparing high-quality meals that not only meet nutritional standards but also bring joy to our residents. Ensuring that every dish is not only nutritious but also enjoyable is my top priority.


Outside of my culinary adventures, I cherish spending quality time with my friends and family, creating memories that are just as important as the meals I prepare.

Sophie

Sophie Glynn

Job Title: Kitchen Assistant

Joined: 2025

Hello! My name is Sophie, and I am a kitchen assistant at Fountain Care Home in Shirley. I take pride in going the extra mile for our residents to ensure they receive the best possible service. My goal is to maintain high standards in food delivery and make sure that every meal is exceptional. I’m always ready to assist with anything they need, going above and beyond to enhance their dining experience.


In my free time, I enjoy spending quality moments with my friends and family.

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