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Barchester Fountains Care Home

1355 Stratford Road, Shirley, Solihull, West Midlands B90 4EF
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Fountains has been excellent with her care and all staff found to be friendlyBeverly B(Daughter of Resident/Service User)
Barchester Fountains Care Home, Solihull
Mum's health and well-being were clearly important to everyone who came into contact with herJ P(Daughter of Resident/Service User)
Barchester Fountains Care Home, Solihull
Absolutely over the moon with my mother-in-law's health and welfare at Fountains.J L(Daughter-in-law of Resident/Service User)
Barchester Fountains Care Home, Solihull

The home will provide excellent residential care in a warm and friendly environment, with highly trained staff members working together to create the best possible experience for residents.

The home's dedicated Memory Lane community will provide high-quality care for people living with dementia, with interior space, colours and bedrooms all designed to help with difficulties associated with the condition.

Interior design is similarly tailored to needs, with striking colour contrasts, reminiscence...  

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Care Provided by Barchester Fountains Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,236N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Fountains Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sara King (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Parking available on site

Barchester Fountains Care Home Reviews (133)

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9.8

Barchester Fountains Care Home has a Review Score of 9.8 (9.757) out of 10, based on 31 reviews in the last 2 years. Over all time Barchester Fountains Care Home has 133 reviews.

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Showing 133 reviews matching selected criteria
Review from A B (Daughter of Resident) published on 5 October 2021 Submitted via Postal Card
Overall Experience

I have been very pleased with the level of service and care. The home is exceptionally clean and welcoming and the attention to detail is very good.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for taking the time to leave Fountains a review. We value all feedback and we're delighted that you are pleased with the service and care received.

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Review from Peter S (Respite Resident) published on 13 September 2021 Submitted via Website
Overall Experience

The arrangements for respite care went smoothly and efficiently. The room was clean and comfortable as well as private. The reception and care staff were professional and caring. There was a good choice of menu. A very pleasant stay.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your positive review. We are delighted that your respite stay went smoothly, and your experience was a 5* one. We look forward to welcoming you again in the future.

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Review from G G (Respite Resident) published on 20 August 2021 Submitted via Postal Card
Overall Experience

I stayed at Fountains for a weeks respite. I am disabled and was treated extremely well by all the staff.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for taking the time to leave a review and we are so pleased to hear that you had such an enjoyable stay at Fountains. We look forward to seeing you again.

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Review from C W (Husband of Resident) published on 9 August 2021 Submitted via Postal Card
Overall Experience

My wife was in for 3 weeks respite at Fountains and she was so well looked after that we were looking at my wife going in got full-time care at Fountains. Unfortunately, she was in hospital and contracted Pneumonia from which she passed away.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for taking the time to leave a review. We are delighted that your experience of Fountains was such a positive one however please accept our heartfelt condolences for your loss. Many thanks again.

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Review from Sandra H (Sister of Resident) published on 28 July 2021 Submitted via Website
Overall Experience

My sister was a Respite User for 3 weeks and was quite unsure as she normally doesn’t mix very well, but she enjoyed her stay as there were numerous activities to join in with, which she did, and made several friends while she was there. The staff were friendly and made her feel very welcome.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your feedback. We are delighted that your sister enjoyed her stay and joined in our varied activities programme. We look forward to welcoming her when she returns later in the year.

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Review from Susan F (Sister of Resident) published on 16 July 2021 Submitted via Website
Overall Experience
My sister enjoyed her stay at Fountains Care Home in Shirley. All staff were very friendly and helpful, she joined in the many activities, which were well organised.

She made friends with people who were permanent residents, the general manager was very helpful and was there if you needed her. My sister will be coming back for respite.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for taking the time to leave a review. We appreciate all feedback and we are so pleased that your sister enjoyed her stay at Fountains. We are so looking forward to her return.

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Review from Rob T (Next of Kin) published on 25 June 2021 Submitted via Website
Overall Experience

We had an urgent need on Saturday 1st May to provide 24hr care for a terminally ill dear elderly friend. We are extremely grateful to all the Fountains Staff who enabled our friend to be admitted by 5:00 pm that day and then to provide her with excellent care and support. Sadly she passed away later in the month but Fountains ensured her remaining time was spent with dignity in a safe and caring environment. My impression of Fountains is a high-quality care home with all the staff being committed and professional in their duties providing excellent care and support. No hesitation in recommending Fountains.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your wonderful review, your comments will be passed on to the team who will be extremely proud. Caring for your dear friend at such a crucial time was very special for the team and we are all so pleased that your Fountains experience was such a positive one. Thank you for taking the time to leave this review which we really appreciate.

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Review from D T (Resident / Service User) published on 23 June 2021 Submitted via Postal Card
Overall Experience

I have lived here at Fountains for just over a year, and throughout my time, I have been treated with wonderful care. I enjoy everyday life here at Fountains. The staff are so kind. I enjoy my meals and have felt included in options for the menu too. There was also a time I felt very low, and all staff were so understanding.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your feedback. We are truly delighted that living at Fountains is so enjoyable for you and that you treated with kindness, inclusion and receive wonderful care.

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Review from Elizabeth C (Wife of Resident) published on 17 June 2021 Submitted via Postal Card
Overall Experience

During my husband's respite over three weeks, the family have found every member of staff to be kind and very caring. If and when he needs full-time care, we can only hope there will be a room for him.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

We are so pleased to hear your husband's stay at Fountains was a success. We are all extremely proud to be part of such a kind and caring team and we look forward to welcoming you in the future. Thank you for taking the time to leave a review.

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Review from Gail Y (Daughter of Resident) published on 16 June 2021 Submitted via Website
Overall Experience
My Mother had a short end of life stay at Fountains Care Home. From the moment of the first telephone enquiry about a stay for her, we were treated with great professionalism, empathy and efficiency.
Beautiful decor and comfortable en suite rooms, with first-class care from all staff.

Everything possible was done to make my mother comfortable, feet and hand massages, painted nails, and sensory experiences were a few of the available treatments on offer. She was treated with care and dignity. We would highly recommend Fountains and their amazing staff.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your wonderful review. It was such a pleasure to care for your mother and making her as comfortable as possible was paramount to us. Thank you for taking the time to leave this feedback and for such a positive recommendation.

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Review from Susan C (Friend of Resident) published on 16 June 2021 Submitted via Website
Overall Experience

I found the staff from management admin, and carers to be so professional, yet very approachable. They made me feel very welcome on my visits. The care given to my dear friend was outstanding from the moment she arrived. Sadly my dear friend was poorly, and she did pass away, but the care of the staff was amazing. The care given even after her death was so dignified. Thank you all.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your feedback. We are delighted to hear that you were made to feel welcome and the staff team were professional yet approachable. It was a pleasure to care for your dear friend in what was a difficult time for all.

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Review from C V (Daughter of Resident) published on 4 June 2021 Submitted via Website
Overall Experience

I am so glad I was recommended to Barchester Fountains for my mum's respite care following discharge from the hospital. Mum's needs were much more demanding than I had anticipated. With their care and encouragement, she has improved considerably. It certainly put my mind at rest to know that she was being cared for in such a friendly way, night and day, through this difficult period. I would definitely recommend this care home. It is like a five-star hotel.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

We are delighted to receive such wonderful feedback and to hear that we were recommended too. We are so pleased that we could help and that the care your mum received, supported her to improve and gave you peace of mind. We value all feedback so thank you for taking the time to leave this review.

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Review from Patricia C (Daughter of Resident) published on 9 April 2021 Submitted via Website
Overall Experience

The manager and all of her team have welcomed my mom into the care home with kindness, help and understanding. Everyone has been fantastic and have really helped the transition to Barchester Fountains Care Home be as smooth as possible.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for taking the time to leave Fountains a review. We are delighted to read how pleased you are with your experience and how smooth the transition has been for both yourself and Mom.

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Review from Clive M (Son of Resident) published on 5 March 2021 Submitted via Website
Overall Experience

When my dad’s care needs were unable to be provided for by his existing care home I contacted Fountains, having previously visited whilst it was still under construction. The Home Services Advisor and the General Manager were brilliant, quickly assessing his needs and confirming they could provide the care he needed. I didn’t hesitate, already knowing that the facilities looked excellent. I’ve been able to visit multiple times to see Dad and on every occasion he’s been well-groomed, the smile on his face showing he’s clearly happy and looking healthy. A testament to the care the knowledgeable staff are giving. Fountains is providing me with real peace of mind and the best possible quality of life for Dad. I couldn’t recommend more highly.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your wonderful feedback. We are delighted that your experience of Fountains has been such a positive one for dad and yourselves. Many thanks

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Review from Sheila R (Sister of Resident) published on 22 January 2021 Submitted via Postal Card
Overall Experience

My brother was admitted to the Fountains in September 20, and immediately I knew (although I love 200 miles away) that he was in safe, caring hands after months of uncertainty. His needs were assessed, provided for, and this is ongoing. He has settled well, and his friendly personality is beginning to emerge again. Even when isolated, after another spell in hospital, the staff made sure he has company. The staff are always courteous and friendly when I phone, and I'm able to speak to my brother when it is convenient. There is a 'care plan' for him, and I'm always kept in the 'loop' when decisions have to be made. I'm assured that he is in good hands, and I know he appreciates his surroundings. I hope to visit when Covid is over!

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your kind words and taking the time to complete a review for Fountains. We value all feedback and really appreciate yours. We are so pleased that you are happy and reassured by the care your brother is receiving. We look forward to welcoming you when it is safe to do so.

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Review from Rachael T (Granddaughter of Resident) published on 16 November 2020 Submitted via Website
Overall Experience

When my grandpa left unexpectedly, I was a bit worried about my Nana, being partially sighted, and then especially as Coronavirus hit. She managed a few weeks at home, but after a fall out of bed came to Fountains. Happy to say that since she came to stay she seems to have a new lease on life. I regularly see what she gets up to on the Fountains Facebook page, she always seems to be involved in the different activities! Before lockdown they made it possible for me to bring my baby daughter who my Nana hadn't met, having been born weeks before the national lockdown, so it was really special. They have also helped us to arrange a few Facetime calls so we can have a (sort of) face to face chat. I can't recommend them highly enough for the care and attentiveness they have given my Nana, and for giving her new possibilities and quality of life!

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

We are delighted to receive your review and to read about all the positive impacts Fountains Care home is having on your nana's life. We value all feedback, so thank you for taking the time to share this wonderful review with us.

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Review from Steve R (Son-in-law of Resident) published on 12 November 2020 Submitted via Website
Overall Experience

Fountains staff were at all times helpful and responsive. They understand both the residents' needs and also ours as worried and concerned family. Facilities are excellent. My parents in law also seem to love the food. Staff are kind and attentive and very helpful with the admission process. Overall excellent.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

We are delighted that your experience has been five stars. We strive to deliver the best customer service as well as excellent person-centered care. We will share this feedback with the team who will be extremely proud.

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Review from Trevor S (Son of Resident) published on 3 November 2020 Submitted via Postal Card
Overall Experience

Family-friendly, excellent care home.

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for taking the time to leave a review. We are extremely pleased with your comments and scoring of Fountains Care Home.

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Review from Ali J (Daughter of Resident) published on 13 October 2020 Submitted via Website
Overall Experience
I have been very impressed with the care given to my mum over the past few months. The communication from the team and management has been excellent and much needed during lockdown whilst visiting is not an option.

I'm more than happy to recommend this home and it's services to others in the same difficult position of finding care for a loved one

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your complimentary review. We welcome all feedback and are continually looking at ways we can improve our service. We are extremely pleased to read that you are so happy with the care your mum is receiving and that communication is excellent, particularly in these difficult times.

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Review from Nigel T (Son-in-law of Resident) published on 6 October 2020 Submitted via Website
Overall Experience

Having become clear my 94-year-old father-in-law was going to need ongoing professional care, we initially identified eleven possible homes in our locality. Following inspection of five of them, we finally arrived at a “short list” of two. Barchester Fountains was the clear final choice and arrangements were made for my father-in-law’s admission. For his first two weeks, he had to go into quarantine but the level of care and the warmth of the staff was already evident. Nothing was too much trouble and the individual attention he received was truly remarkable. We were kept informed of how he was settling in; the GP who looks after the residents was in touch with us; a chiropodist was organised, and we joined one of the regular Zoom calls with the staff, residents and their relatives. Our overall experience so far has been nothing but positive and we have been enormously impressed with everything about Barchester Fountains Care Home and the staff. Top marks

Reply from Lorraine Shannon, Home Services Advisor at Barchester Fountains Care Home

Thank you for your extremely positive review. We are delighted how happy you are with your experience of Fountains Care Home and the care your father-in-law is receiving. The team will be very pleased to read such complimentary feedback.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 November 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (31) & Events (0)

News
  • 09 Sep 2025

    On Friday, we had the pleasure of hosting DR Neil Shastri- Hurst MP at our "Don't Dine Alone" lunch. This initiative is designed for elderly members of our community who...

  • 21 Jun 2025

    Fountain Care Home recently opened its doors for a vibrant and heartwarming Open Day, led by our dedicated Home Sales Advisor, Ellen. With her passion and leadership, the event was...

  • 03 Jun 2025

    We had a very special visitor at Fountains recently Lorenzo the puppy! This adorable ball of fur brought bundles of joy and excitement as he made his way around the...

Upcoming Events

There are no upcoming events for Barchester Fountains Care Home.

Awards / Recognitions (16)

Accreditations

There are no accreditations posted yet for Barchester Fountains Care Home.

Meet the Team (7)

Sara King
Sara KingJob Title General MangerJoined 2026

My name is Sara, and I am the General Manager at Fountains. I qualified as a Registered Nurse in 2012 and began my career within the care home sector immediately after registration. Through commitment and leadership, I progressed to the role of Home Manager, a position for which I have 7 years of experience. I am passionate about leading and developing teams to strive for excellence and to deliver the highest possible standard of person-centred care. My favourite part of the role is that you get to meet such a variety of people, and no day is ever the same. Please feel free to pop in or give me a call at the Fountains.

Aisha Saleem
Aisha SaleemJob Title Deputy ManagerJoined 2023

My name is Aisha, and I am proud to be Deputy Manager at Fountains, having started my journey in 2023 as a carer. During this time, I have worked diligently to advance my skills and responsibilities, and I take great pride in my role.

One of the most fulfilling aspects of my job is the opportunity to interact with our residents daily. It brings me joy to know that we make a significant difference in their lives and enhance their quality of living while they stay with us.

Outside of work, I enjoy going on holiday and cherish spending quality time with my friends and family. I believe that maintaining a balance between work and personal life is crucial for overall well-being.

Vikki Rivers
Vikki RiversJob Title Home AdministratorJoined 2023

My name is Vikki, and I joined Barchester and the team at the Fountains in 2023. I am the home administrator. I deal with all aspects of the administration in the home to ensure it runs smoothly. I have built good relationships with residents, relatives and the team. I enjoy every day at the Fountains and enjoy my job. I have been impressed by the dedication and hard work of all who work here. The Fountains is a beautiful, modern home and a truly unique environment to work in.

Ronni Jones
Ronni JonesJob Title Home Services AdvisorJoined 2026

As the Home Services Advisor at Fountains Care Home, I am passionate about supporting individuals and families as they explore their care options. From the first enquiry and home tour to helping a new resident settle in, I offer friendly, honest guidance and aim to make the whole process feel as reassuring and straightforward as possible.

Outside of work, I am a proud mum of 3 and enjoy spending quality time with my family. I love getting outdoors, particularly hiking and exploring new places!

Claire Goldingay
Claire GoldingayJob Title Head of HousekeepingJoined 2023

Hi, my name is Claire, and I joined Fountains Care Home in October 2023 as Head Housekeeper. I lead the housekeeping and laundry teams.

I like to keep our home clean, tidy and well presented at Fountains. I enjoy getting to know all of our residents and hearing their stories.

Micheal Knight
Micheal KnightJob Title Head of MaintenanceJoined 2026

Mike keeps Fountains running smoothly.

Richard Rudge
Richard RudgeJob Title Activities CoordinatorJoined 2022

I recently changed my role from Housekeeper to Activities Coordinator, which allows me to create fun and engaging experiences for our residents. I joined Barchester in January 2022. After caring for my mother for four and a half years, I was inspired to work in the care industry.

I find it incredibly rewarding to see residents enjoying activities, building friendships, and making happy memories. Being able to bring a smile to someone's face and make a positive difference to their day is one of the most fulfilling parts of my role. In my spare time, I enjoy making art, cooking, listening to music, and going to concerts.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Fountains Care Home to verify any information. View our terms and conditions. Barchester Fountains Care Home has an Enhanced Service -more info.