Avon Valley Care Home - Avery Healthcare

Tenniscourt Road, Kingswood, Bristol BS15 4JW
Review Us
9.7 144 Reviews
  • Avon Valley Care Home - Avery Healthcare, Bristol
Avon Valley opened in May 2019 and a warm welcome awaits for residents from across Bristol and South Gloucestershire areas. The home is situated in Kingswood, just off the A420 and close to the A4174 roundabout. Avon Valley offers a high standard of residential, dementia and respite care.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

With high-quality en-suite accommodation, beautiful lounge, dining rooms, and communal areas, there is plenty of room to enjoy leisure activities delivered through the home's social calendar.

The home also offers facilities that include a cinema room for residents to catch a film, cafe, balconies and a mini-coach which allows for residents to go out and about in the local community or venture on one of the regularly planned day trips.
Show Avon Valley Care Home - Avery Healthcare on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1650

These prices are only a guideline, please contact Avon Valley Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Rachael Bridgeman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)

Avon Valley Care Home - Avery Healthcare Reviews (144)

9.7

Avon Valley Care Home - Avery Healthcare has a Review Score of 9.7 (9.672) out of 10, based on 44 reviews in the last 2 years.
Over all time Avon Valley Care Home - Avery Healthcare has 144 reviews.

Overall Experience
  • 125
  • 19
  • 0
  • 0
  • 0
Date Published
  • 144
  • 3
  • 14
  • 44
  • 100
Reviewer Connection to Avon Valley Care Home - Avery Healthcare
  • 47
  • 24
  • 11
  • 8
  • 8
  • 7
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 144, showing 1-20
Review from Andrew O (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, compassion and standard of love and attention my late mother received was exemplary. From the moment my mother became a resident, she was made to feel at home, and the staff did everything possible to make her stay as enjoyable and fun. Everything about this home is excellent, and my family
cannot thank them enough for what they did.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you so much for leaving us such a lovely review. Mum was a huge part of us and gave us so many wonderful memories! Thank you for choosing Avon Valley as her home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim W (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was moved to Avon Valley in the middle of July on discharge from hospital after a history of falling.
Avon Valley had been recommended to me and I can honestly say it has been the best decision for both dad & myself after months of uncertainty of finding a good & safe place for him to stay.


All

the staff, from the carer's to the management team, the receptionists and everyone working there are absolutely amazing. They are all so caring and patient with the residents and the whole place has a truly welcoming atmosphere.


From the moment you walk into the reception area you can feel that this place is a place where the residents are happy to be! My dad's room is really lovely with an ensuite bathroom & views out to the front gardens with a small patio area.


He is at last comfortable and being cared for in the manner that anyone having to go into a care home should receive and I would 100% recommend Avon Valley Care Home as a choice for a loved one to be placed.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you so much for leaving such a great review, welcome to the Avon Valley family, we are positive Dad will be happy here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C C (Daughter of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 6 months and I am very happy with the care she receives. The staff are so lovely, friendly and very caring. I feel that Mum is safe and well looked after.
The wellbeing member of staff is excellent and provides a great variety of activities and entertainment for the residents.
The
home is clean and well maintained and any issues are resolved quickly.
Mum is generally happy there and I believe this is the best place for her.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

We love having Mum here, she really has settled and made lots of friends. We are glad you are happy with the service we provide and appreciate you taking the time to leave such a lovely review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Sister-in-law of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy and satisfied with the excellent care received by my sister-in-law in this care home. They are so caring, thoughtful and make everyone feel special. My sister-in-law asked me why didn't she go there sooner.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

This is so lovely, thanks so much for taking the time to leave us a review. is very settled and happy. it's as though she has been with us forever!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah L (Daughter of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the care home at all. Staff always polite, friendly, always willing to help if needed. Lovely atmosphere in the care home and with management always polite and helpful. My mum is really happy here. Always something going on with activities which is really good. Even when my mum was ill
the staff were really good, nice to know my mum is in good hands and don't need to worry.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for the lovely review, we really appreciate it. We are so glad that Mum has settled in well with lots of friends. We love having her here and are glad that you are happy with the service we provide.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R H (Daughter-in-law of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely staff and facilities. Lots of activities are ongoing. Sometimes basic care could be improved eg old flowers left in the room, personal care/skin care. Think this is due to staffing numbers.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Brother of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home and the staff are excellent and my sister who is a resident is very happy and relaxed living in the home.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for the lovely review, we love you visiting! Remember, there is always a tea maid job waiting for you!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A H (Daughter-in-law of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is overall good - clean rooms, friendly staff.
More variety of activities would be beneficial to residents.
Better communication between staff and family members needs to be addressed.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Many thanks for your review, I will pass this on to the staff to make sure better communication is given. We are glad Mum-in-law has settled in.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Niece of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Vintage cars - Well organised event, the staff are super helpful and enjoyed by my aunt, good interactive chats by organisers explaining all about the cars. These types of events are always enjoyable and get the residents out of their rooms for a change.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

A great event! Thank you for the lovely feedback. We appreciate it.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R P (Granddaughter of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There isn't a bad word I can say about Avon Valley, my grandmother is so happy and content here. She has received such fantastic care. All the staff are so lovely and kind. We as a family absolutely love the time and planning that goes into the enrichment activities done with residents. Grandma especially
loved dancing and singing along to the olds.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Wow! Reviews like this make it all worthwhile. Thank you for taking the time to leave such a lovely review, it really means a lot to us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N B (Niece of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our aunt moved here in February 2024 and from the initial visit when we looked around it just felt like the right place for her. She continually reassures us 7 months in that she's happy and couldn't ask for a better place to be. The staff are simply amazing, demonstrating a high standard of care and
professionalism at all times. They are friendly and welcoming and make us extremely confident the right choice was made for our aunt!
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for the lovely review. She has settled in so well, it's like she's been here forever!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Nephew of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved my aunt into Avon Valley in February this year following her starting to struggle on her own. We had carers caring in twice a day but she had lost her sparkle. She took to the place immediately thanks to the brilliant staff and fantastic care given at Avon Valley. The staff, fellow residents,
and families we've met have all been lovely.
We can see how happy my aunt is again, her sparkle has definitely returned.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

To see her 'sparkle' really brightens our day! Thank you for choosing Avon Valley. We really appreciate your feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T R (Daughter of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was worried about having to leave my Mum at her first care home. We didn't have to! It is clean, and my Mum feels right at home. Lovely place.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for the kind words, we cannot believe how quickly Mum settled. She really enjoys her time here with us and it's so lovely to see.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A G (Niece of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very comfortable and the staff are helpful especially if having had a fall.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for the lovely review, we appreciate it.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T W (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff. Always clean and smelling nice. Mum is and has always been happy. Lovely rooms - ensuite.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave a review, we do appreciate it.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B K (Resident) assisted by family/friend published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot complain about anything. Always on hand when I call the staff. As soon as I ask for something it is done. The staff are wonderful.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for the lovely response, we are glad you are happy here at Avon Valley.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R H (Friend of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and caring staff.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave a review, we do appreciate it.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A L (Daughter of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care and consideration of the staff. Absolutely nothing we require is a problem.
The facilities and activities are great, giving Mum plenty to do and join in with.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thanks so much for the fab review, we do appreciate you taking the time. Mum is a pleasure to have.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G L (Son-in-law of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reserved after my Mother stayed at the home. The staff are very attentive and attend to all her needs.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you so much, Mum is still highly talked about, and it's always great to hear our staff are doing their jobs well. We appreciate your review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C P (Daughter of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely surroundings and room very clean. Food always good standard. Varied staff and carers are super kind and friendly - nothing is too much trouble and mum has had excellent care since she moved in. Lots of different activities on offer to appeal to everyone.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you so much for taking the time to leave such a fab review. We really appreciate it. We are glad Mum has settled in well.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Avon Valley Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Avon Valley Care Home - Avery Healthcare is calculated as follows: ( (379 Excellents x 5) + (123 Goods x 4) + (25 Satisfactorys x 3) ) ÷ 527 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avon Valley Care Home - Avery Healthcare is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (1)

Alyson

Alyson Day

Job Title: Home Manager Joined: 2019

Hello, my name is Alyson, and I am delighted to be the Home Manager here at Avon Valley.


Joining and commissioning Avon Valley Care Home in 2019 was a dream come true. I have successful developed my staff into good ways of practice and built a team that are proud and respectful of what they do. My passion for this home comes not only from my 40 years’ experience within the healthcare sector but also from my own personal life. I’ve had a very personal experience of a loved one needing dementia care, and I understand the emotional turmoil and difficulty in letting go or trusting someone else to care for that person.


Prior to becoming a Home Manager, my previous roles within the sector have been Residential Service Officer, Care Assistant, Nurse Auxiliary and Deputy Manager. I have also developed my skills by achieving qualifications such as NVQ Level 2, 3 and 4, and also ILM.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. Seeing my residents smile each day brings the motivation to perform my role at the highest level.


I would best describe myself as someone who is friendly and approachable. If you would ever need assistance with anything, I will always be on hand to help. In my spare time, I love spending time with my family, gardening and I can’t wait to be able to travel once restrictions are eased.


Avery Healthcare, owners of Avon Valley, strives to be the best in care, providing high-quality services whilst offering its best support to its staff member. Our home is truly unique as we offer luxurious facilities such as our beautifully landscaped gardens and cinema room. Not to forget about the stunning views of Lansdown.


I look forward to welcoming you into our loving care community.

Frequently Asked Questions about Avon Valley Care Home - Avery Healthcare

What types of Care is Avon Valley Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Avon Valley Care Home - Avery Healthcare have?

There are 78 Single Rooms.

What are the Facilities & Services at Avon Valley Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avon Valley Care Home - Avery Healthcare to the centre of Bristol?

4.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avon Valley Care Home - Avery Healthcare to verify any information. View our terms and conditions. Avon Valley Care Home - Avery Healthcare has an Enhanced Service - more info.