Avon Valley Care Home - Avery Healthcare

Tenniscourt Road, Kingswood, Bristol BS15 4JW
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9.7 144 Reviews
  • Avon Valley Care Home - Avery Healthcare, Bristol
Avon Valley opened in May 2019 and a warm welcome awaits for residents from across Bristol and South Gloucestershire areas. The home is situated in Kingswood, just off the A420 and close to the A4174 roundabout. Avon Valley offers a high standard of residential, dementia and respite care.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

With high-quality en-suite accommodation, beautiful lounge, dining rooms, and communal areas, there is plenty of room to enjoy leisure activities delivered through the home's social calendar.

The home also offers facilities that include a cinema room for residents to catch a film, cafe, balconies and a mini-coach which allows for residents to go out and about in the local community or venture on one of the regularly planned day trips.
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Care Provided by Avon Valley Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1650

These prices are only a guideline, please contact Avon Valley Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Avon Valley Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Avon Valley Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Rachael Bridgeman (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)

Avon Valley Care Home - Avery Healthcare Reviews (144)

9.7

Avon Valley Care Home - Avery Healthcare has a Review Score of 9.7 (9.717) out of 10, based on 34 reviews in the last 2 years.
Over all time Avon Valley Care Home - Avery Healthcare has 144 reviews.

Overall Experience
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Total of 144, showing 101-120
Review from R B (Mother-in-law of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional, polite and caring team. Covid secure. The environment is so clean, modern and has a happy vibe about it always.
Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare
Thank you for reviewing Avon Valley Care Home. Our highly trained staff team strictly follow stringent hygiene protocols to ensure each resident receives an exceptional level of care whilst living in…read more
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Review from R L (Son of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very friendly and helpful and they look after my mother very well. Mum is very happy here and it's the sort of place I hope I will find myself in one day. It's a lovely building and gardens, all in all, it's a fantastic place to be in. Thank you to all the staff.
Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home. It is a true pleasure to have your mother as part of our loving care community and we are so delighted to hear how well she has settled…read more
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Review from Honor T (Daughter of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the care and compassion my mum has received in Avon Valley since arriving here. The staff are all to be commended for their care of all residents. Thank you for looking after my mum so well.
Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare
Thank you for reviewing Avon Valley Care Home. It is a true pleasure to have your mother as part of our loving care community and we are so delighted to hear how well she has settled into our home.…read more
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Review from Marlene W (Sister of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and her husband have been here almost two years and the care they have received is amazing. The staff are so caring and patient and treat their residents and families and friends with great respect. Cannot fault Avon Valley.
Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home. It is a true pleasure to have both your sister and her husband as part of our loving care community here at Avon Valley. Our highly…read more
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Review from Karen R (Daughter of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention given is second to none. Mum has been happily living here for the past two years, and thanks Avon Valley is now her home. Lovely staff that give all they can to the residents and make them part of the family.
Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare
Thank you for reviewing Avon Valley Care Home. It is a true pleasure to have your mother as part of our loving, fun community. We are so delighted to hear that she has settled in well here and…read more
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Review from H B (Daughter of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved in 5 months ago and has received the best care, love, and attention we could have hoped for. Not only is the care 1st class but the environment is absolutely amazing! Not at all in line with my pre-conceptions - absolutely beautiful. I would highly recommend Avon Valley Care Home for anyone's
loved ones.
Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home. We are so delighted to hear how well your mother has settled into the loving care community we create. Our staff do an incredible job at…read more
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Review from Mary H (Daughter of Resident) published on 17 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a difficult time for everyone over the last year, however, the whole team have done a difficult job with care, love and understanding. My mum receives the best of care delivered with love by each member of the team. Avon Valley has not only looked after my mum but always extend their care
to the whole family. Over the Covid pandemic, even when it hit the home, I never doubted for one second that the standards had dropped or that my mum was being given the best care I and my brother could ask for. Thank you.
Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home. Your kind words about our staff team are truly invaluable to us. Our highly trained staff team go above and beyond each day to deliver…read more
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Review from S H (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Avon Valley Care Home has done a fantastic job during a very challenging time. I feel relieved and grateful that my mum is being cared for in a safe environment, by caring people. Thank you.
Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home. Although the COVID-19 Pandemic has been a challenging time for us all, one thing that certainly hasn't been a challenge for our staff…read more
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Review from Lynne J (Daughter of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff have been brilliant during the lockdown. The home is clean, tidy and a happy atmosphere. Mum was well cared for when she was unwell. Sometimes communication could be better. The only negative has been the issues with the activities after two people left there was a lot of new staff that were
not suitable for the role.
Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home. Your kind words about our staff team are truly invaluable to us and we are so delighted to hear how satisfied you are with the…read more
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Review from John O (Friend of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arranging for friends of ours to be two of the first residents at Avon Valley was a welcome relief in terms of help given and the quality of the Avon Valley Care Home. Since then we have been extremely impressed with the care, consideration, professionalism, patience and help shown by all of the staff
at Avon Vally, thus making our lives and those of our friends so much better as we and they know that they are in very safe hands.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home. Your kind words are truly invaluable to us and our staff team, who go over and above the standards to ensure all our residents receive…read more
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Review from Jacky S (Daughter-in-law of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so glad we chose Avon Valley. We could highly recommend it! Having looked at a few care homes for my father, I know this place was perfect! The moment you walk through the door, you are welcomed by smiles and the most caring, kind and helpful staff. My father-in-law is very shy, but the staff
have encouraged him to join in activities, and he is really happy. The rooms are lovely, and the food is great.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home and for your lovely feedback. Our highly trained staff team are delighted to hear how satisfied you are with our home and the dedicated…read more
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Review from Colin W (Son of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum loves it here.
Nothing too much trouble.
Very professional in all aspects.
Staff very attentive to Mum's needs.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home. Our staff team are so delighted to hear such kind words about the dedicated work they do, to ensure all our residents receive an…read more
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  • Care / Support
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  • Treated with Dignity
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Review from Tracey S (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is just like a hotel. All staff are extremely friendly and helpful. I have no regrets about bringing my mum here. They have been really lovely to my mum.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home and for your lovely feedback. Our highly trained staff team go over and above the standards, to ensure all our residents receive an…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Staff
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Review from Beverly O (Daughter of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been here for almost two years now, and it's amazing. All of the staff are friendly, caring and compassionate. They all go the extra mile for everyone in their care. I am so very grateful knowing that my parents are in a warm and caring environment. They do lots of activities to keep
them stimulated, and it's a lovely atmosphere. Highly recommend Avon Valley.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home. Your feedback is truly invaluable to us, and our staff team are delighted to hear such kind words about the dedicated work that they do,…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Activities
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Review from Debra F (Daughter of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was very apprehensive about coming to Avon Valley as we were. She has been so happy and the care she receives is excellent. I can't say a bad thing about any staff. They are all amazing and care for my mum as if she were their own. Thank you will never be enough. This home is fantastic and mum
couldn't be in a better place.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home and for your heartfelt feedback. Our highly trained staff team go over and above the standards to ensure all our residents are made to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Nicola S (Daughter of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved in a year ago, just before the first lockdown. I am so pleased we chose Avon Valley; can't fault it in any way. The staff are amazing and always helpful in everything they do. I feel Mum's care has been wonderful, and she is very happy and well looked after in these very hard times.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home and for your heartfelt feedback. Our staff team are delighted to hear how satisfied you are with our home and the exceptional level of…read more
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  • Care / Support
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Review from N P (Friend of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well organised care home. Staff are excellent, would recommend to all. Very well organised visits to see persons here. Well recommended.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home and for your kind words. The well-being of our residents is our top priority, especially during these unprecedented times, and we…read more
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Review from Jan N (Daughter of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff have been exceptional. My Dad moved into the home on New Year's Eve and sadly caught coronavirus two weeks later. The staff were fantastic with his care, keeping me informed and looking after him as if he was their own relative. My Dad is well now and always tells me he is being well looked
after. His keyworker even went to the shops to buy him chocolate.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home and for your kind words. Our highly trained staff team go over and above the standards to ensure all our residents are made to feel at…read more
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  • Care / Support
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  • Treated with Dignity
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Review from A C (Nephew of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always helpful, clean and bright. This is where I would like to come if ever I should need care. 5-star.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home and for your lovely feedback. We are so delighted to hear how satisfied you are with our home. Our housekeeping team take great pleasure…read more
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Review from Robert J (Son of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful for everything my dad needs or wants. They see to anything that Dad has to take, and when he needs help, someone is always there to help him with all his needs and more. Someone for him to always be able to talk to, which is what he loves.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare
Thank you for taking the time to review Avon Valley Care Home. Your feedback is truly invaluable to us, and our staff team are delighted to hear such kind words about the dedicated work they do, to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Avon Valley Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.717 for Avon Valley Care Home - Avery Healthcare is calculated as follows: ( (310 Excellents x 5) + (79 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 407 Ratings = 4.717
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avon Valley Care Home - Avery Healthcare is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Alyson

Alyson Day

Job Title: Home Manager Joined: 2019

Hello, my name is Alyson, and I am delighted to be the Home Manager here at Avon Valley.


Joining and commissioning Avon Valley Care Home in 2019 was a dream come true. I have successful developed my staff into good ways of practice and built a team that are proud and respectful of what they do. My passion for this home comes not only from my 40 years’ experience within the healthcare sector but also from my own personal life. I’ve had a very personal experience of a loved one needing dementia care, and I understand the emotional turmoil and difficulty in letting go or trusting someone else to care for that person.


Prior to becoming a Home Manager, my previous roles within the sector have been Residential Service Officer, Care Assistant, Nurse Auxiliary and Deputy Manager. I have also developed my skills by achieving qualifications such as NVQ Level 2, 3 and 4, and also ILM.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. Seeing my residents smile each day brings the motivation to perform my role at the highest level.


I would best describe myself as someone who is friendly and approachable. If you would ever need assistance with anything, I will always be on hand to help. In my spare time, I love spending time with my family, gardening and I can’t wait to be able to travel once restrictions are eased.


Avery Healthcare, owners of Avon Valley, strives to be the best in care, providing high-quality services whilst offering its best support to its staff member. Our home is truly unique as we offer luxurious facilities such as our beautifully landscaped gardens and cinema room. Not to forget about the stunning views of Lansdown.


I look forward to welcoming you into our loving care community.

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