Avon Valley Care Home - Avery Healthcare

Tenniscourt Road, Kingswood, Bristol BS15 4JW
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9.7 144 Reviews
  • Avon Valley Care Home - Avery Healthcare, Bristol
Avon Valley opened in May 2019 and a warm welcome awaits for residents from across Bristol and South Gloucestershire areas. The home is situated in Kingswood, just off the A420 and close to the A4174 roundabout. Avon Valley offers a high standard of residential, dementia and respite care.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

With high-quality en-suite accommodation, beautiful lounge, dining rooms, and communal areas, there is plenty of room to enjoy leisure activities delivered through the home's social calendar.

The home also offers facilities that include a cinema room for residents to catch a film, cafe, balconies and a mini-coach which allows for residents to go out and about in the local community or venture on one of the regularly planned day trips.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1650

These prices are only a guideline, please contact Avon Valley Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Rachael Bridgeman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (78)

Avon Valley Care Home - Avery Healthcare Reviews (144)

9.7

Avon Valley Care Home - Avery Healthcare has a Review Score of 9.7 (9.672) out of 10, based on 44 reviews in the last 2 years.
Over all time Avon Valley Care Home - Avery Healthcare has 144 reviews.

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Review from Frank C (Husband of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone ready to help, everything first-class.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. We are so delighted to hear how satisfied you are with our home and the exceptional level of care that our highly trained staff team provide to all our residents. Best wishes Rachel.

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Review from Pat W (Friend of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found everybody very helpful when I have visited my friend.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. Your feedback is truly invaluable to us and our staff team are delighted to hear such kind words about the dedicated work they do to ensure all the residents receive an exceptional standard of care. Best wishes Rachel.

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Review from Stephen L (Son of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home gives my mum and our family everything we need and more. Mum is happy, content and alive, and we have a life back. It's expensive when self-funding, but worth every penny. The staff are unbelievable and are now part of our "extended" family. Care homes should use Avon Valley as a role
model and mentor. Everything is done with a smile and empathy. Truly very professional and friendly. Thank you 100%.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home and for your heartfelt feedback. Our highly trained staff team go over and above the standards to ensure all our residents are made to feel at home/welcome in the loving community that we create. We are delighted to hear that your mother is happy and settled in our home, giving you peace of mind. It is a pleasure to have your mother living with us. Best wishes Rachel.

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Review from S B (Son of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with everything at this home and the way Dad is looked after.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home and for your kind words. Our highly trained staff team go above the standards to ensure all our residents are at home in the loving community that we create. It is a pleasure to have your father staying with us. Best wishes, Rachel.

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Review from B A (Nephew of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very nice and appears to be spotless. All the staff I have had dealings with are polite and very caring, making you feel welcome, and nothing seems to be too much trouble for them.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. We are so delighted to hear how happy you are with our home and the exceptional level of care that our staff team delivers to all of our residents, to ensure they feel at home/welcome in the loving community that we create. Best wishes, Rachel.

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Review from Anna W (Daughter of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed by the care shown to my father and recently deceased mother during the Covid pandemic, through what have been very difficult and challenging times.
Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home and for your lovely feedback. The well-being and safety of our residents is always our top priority, especially during these unprecedented times. It was a pleasure to have both your parents staying with us at Avon Valley and we are delighted to hear how satisfied you are with the highest quality of care that they received; we are sorry for your loss, your mother will be truly missed. Best wishes, Rachel.

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Review from Jonathan K (Nephew of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and efficient, always easy to talk to; nothing is too much trouble. A wide variety of activities and facilities in a relaxed atmosphere, with lovely surroundings. During this pandemic, the staff have been brilliant. With their dedication, they have managed to keep the home
virus-free, keep relatives and friends informed, and have initiated the garden visits. Well done.
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Review from D F (Son of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very happy at this care home. The staff looked after her well, she always said, they were "second to none" The staff were very friendly, but at the same time professional and caring. Mum wanted for nothing whilst she was there.
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Review from Ann D (Friend of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the last six months and previously, I have found every aspect of Avon Valley's care and service to be excellent. From caring for my friends every need to the standard of the food, everything is of the highest standard. The facilities are exceptional and the behaviour of every member of staff (we
know) is above and beyond our expectations. All the staff are really helpful, polite and happy, and throughout the Covid-19 emergency, the information I received was timely and comprehensive. The additional activities they arranged during this period and the way they cared for my friend during the lockdown helped to maintain her morale and ensured she was always occupied and happy. The fact that Avon Valley remained free of the virus says everything about the quality of management, their organisation and staff training.
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Review from L P (Daughter-in-law of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avon Valley Care Home seems to have taken Covid 19 in its stride. All the staff have been excellent, very caring toward my mother-in-law and she is clearly happy and feels safe and cared for, which is so important as she has dementia. When we visit (which I was able to do this week) we can see the relationship
of trust and affection that has been built between her and individual staff members. I have particularly valued being able to see pictures via social media and it’s clear that the staff have been really proactive with regards to creating suitable activities.
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Review from David R (Son of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found the staff, services and facilities to be excellent.
It is so reassuring to know our family member is treated with kindness and respect by well trained and caring staff. There is a true feeling of inclusion and being part of a "family", which is so important when those you love have to
leave their own homes and transition into a care home environment.
I cannot thank the management and every staff member enough for the part they play in caring for my mother.
It is so reassuring knowing she is safe and cared for so well.
Thank You.
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Review from Helen M (Daughter of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having not seen my mum for nearly 16 weeks it has been very difficult for all of our family to cope with the current Covid-19 situation.
Therefore I would like to express our gratitude to all the staff at Avon Valley who have provided the facility to Skype, take phones to residents and provide a delivery
service for us when dropping off clothes, food, etc.
Due to the marvellous work by the activity co-ordinators, care staff, cleaners, kitchen staff and keeping everybody entertained we are so glad to see on facebook the wonderful times they have had including VE Day, Flower day, sing a long and the odd party or two especially celebrating your 1st wonderful year, proving what a quality service you provide.
Your Team, the manager, is a credit to the Care Service and both you and your staff should be very proud of all your achievements not just over the last couple of months but also the last year.
Thank you for looking after our precious mum, you give us peace of mind every day.
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Review from Tim B (Son of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since dad went into Avon Valley I had complete confidence in him being happy and contented. Not only is the home itself of the highest quality but the staff are amazing and go far beyond what is expected of them to care for the residents and provide a happy environment. I cannot speak highly enough
of them. This has shown even more with their dedication during corona lockdown. They kept the resident's spirits up with constant activities. They all deserve medals and are all amazing.
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Review from Jane A (Daughter of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has only recently moved into the Care Home but we have found that all the staff have shown a great deal of commitment to ensuring that Dad settles in well.
The Home is very clean, beautifully presented with great attention to detail.
All the administration and support for families is excellent
and well structured.
It is great to see the commitment to the mental well being of the residents - as well as the physical health.
All in all, we cannot speak too highly of the Home - it has been a great weight off my Mother's mind to know Dad is happy and well cared for.
Reply from Angus Matthew, Senior Marketing Manager at Avon Valley Care Home - Avery Healthcare

Thank you for such a lovely review. We are so pleased you chose us.

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Review from Margaret R (Daughter of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Avon Valley Care Home have been wonderful during this pandemic. I first visited the home in December and immediately felt that this was somewhere my relative would be well cared for. Everyone was so friendly and helpful and the care my Mum has received has been outstanding in every
way. I particularly like the fact that there is a wide range of activities for the residents to take part in if they wish, so many wonderful ideas and it does really feel as though this is a proper home, not just a facility for old people. The food is delicious with a wide variety, and families are welcome to eat with their relative if they wish. The bedrooms are modern and beautifully furnished and everywhere is so clean – I enjoyed being able to sit in the reception area and have a cup of tea with my Mum. I have been very impressed with Avon Valley Care Home, they have provided wonderful care for my Mum as she becomes more frail and I would be very happy to recommend it to anyone.
Reply from Angus Matthew, Senior Marketing Manager at Avon Valley Care Home - Avery Healthcare

Thank you for your review and the support you have given during this time.

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Review from E S (Wife of Resident) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my experience in this home to be excellent, on all levels, my husband settled n very well because the staff and carers were so helpful and friendly which gave me great peace of mind as I was unable to care for him myself due to health.
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Review from Ian P (Son of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has now been resident for 6 months. The general running day to day is excellent. The staff are very professional and empathetic to mum's needs. She has had to go into hospital and staff helped to and from hospital. I would be proud to recommend anyone's aged relative, here. Well done Avon Valley.
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Review from Steve B (Son of Resident) published on 19 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad went into Avon Valley on the first of October, originally for respite so he, my brother and myself could see how he got on because of his struggles after Mum passed away in 2017 but has lived there ever since. Dad is 97 and the care he receives is second to none. All the staff and carers are always
there to look after him and everyone is so friendly and helpful and keep us informed of everything. He is not the best mixer but is now mixing with people more. The staff are always there to give him a consoling cuddle when he needs one and can't do enough for him. You always get a friendly welcome when you get there to sign in. There is a lovely piano lounge where you can go for a coffee plus other rooms and also a nice garden which as yet Dad has not been out to because of the time of year. There are also activities going on morning and afternoon plus trips out. I would highly recommend anyone thinking of looking for expert care for a relative to have a look at Avon Valley. Thank you to all at Avon Valley.
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Review from J R (Respite Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very apprehensive about my first experience of residential care. I need not have worried about it, what a friendly place. I was introduced to others, so I would not feel alone. The staff sat with me, and I was able to make friends quickly. Nothing was too much trouble for the staff. No one said
"no". Good care, nice food, lovely surroundings and I didn't want to leave. My stay gave me the boost to get over hospital care and return to my home. Thank you to everyone.
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Review from K D (Daughter-in-law of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot praise Avon Valley Care Home enough. Beautiful home, amazing staff.
My mother-in-law was only a resident at Avon Valley for 4 months before she sadly passed away from a stroke. She was the happiest she had been in years and loved being looked after by the fantastic people at Avon Valley.
Thank
you to each and every one of you for making her last days the happiest.
Reply from Angus Matthew, Senior Marketing Manager at Avon Valley Care Home - Avery Healthcare

Thank you so much for your kind review. I will make sure that the care team get to hear it.

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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Avon Valley Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Avon Valley Care Home - Avery Healthcare is calculated as follows: ( (379 Excellents x 5) + (123 Goods x 4) + (25 Satisfactorys x 3) ) ÷ 527 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avon Valley Care Home - Avery Healthcare is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Alyson

Alyson Day

Job Title: Home Manager Joined: 2019

Hello, my name is Alyson, and I am delighted to be the Home Manager here at Avon Valley.


Joining and commissioning Avon Valley Care Home in 2019 was a dream come true. I have successful developed my staff into good ways of practice and built a team that are proud and respectful of what they do. My passion for this home comes not only from my 40 years’ experience within the healthcare sector but also from my own personal life. I’ve had a very personal experience of a loved one needing dementia care, and I understand the emotional turmoil and difficulty in letting go or trusting someone else to care for that person.


Prior to becoming a Home Manager, my previous roles within the sector have been Residential Service Officer, Care Assistant, Nurse Auxiliary and Deputy Manager. I have also developed my skills by achieving qualifications such as NVQ Level 2, 3 and 4, and also ILM.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. Seeing my residents smile each day brings the motivation to perform my role at the highest level.


I would best describe myself as someone who is friendly and approachable. If you would ever need assistance with anything, I will always be on hand to help. In my spare time, I love spending time with my family, gardening and I can’t wait to be able to travel once restrictions are eased.


Avery Healthcare, owners of Avon Valley, strives to be the best in care, providing high-quality services whilst offering its best support to its staff member. Our home is truly unique as we offer luxurious facilities such as our beautifully landscaped gardens and cinema room. Not to forget about the stunning views of Lansdown.


I look forward to welcoming you into our loving care community.

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