Lambwood Heights Care Home

244 Lambourne Road, Chigwell IG7 6HX
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9.9 103 Reviews
  • Lambwood Heights Care Home, Chigwell
Oakland Care's qward-winning Lambwood Heights Care Home is a luxury, purpose-built home offering the highest quality residential, nursing, memory and respite care focused on you and your loved ones.

Lambwood Heights is set in beautiful, peaceful, luxurious surroundings close to the centre of Chigwell and Grange Hill Underground station (Central Line).

The beautifully designed, spacious rooms benefit from private en-suite wet rooms, a café bistro, full-screen cinema room, hair and beauty salon, multiple air-conditioned lounges and a beautiful courtyard garden with views from balconies around the home support daily living.

The bespoke care plans and varied choice of lifestyle activities ensure residents will receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Lambwood Heights is part of Oakland Care and creates a comfortable living that promotes individuality. The personalised and high-quality care plans, five-star environment and fulfilling activities programme, are designed to enhance each and every day.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £1955

These prices are only a guideline, please contact Lambwood Heights Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Luciana Dobos (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (73)

Lambwood Heights Care Home Reviews (103)

9.9

Lambwood Heights Care Home has a Review Score of 9.9 (9.857) out of 10, based on 41 reviews in the last 2 years.
Over all time Lambwood Heights Care Home has 103 reviews.

Overall Experience
  • 86
  • 14
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Date Published
  • 103
  • 10
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Reviewer Connection to Lambwood Heights Care Home
  • 40
  • 19
  • 6
  • 6
  • 5
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  • 4
  • 3
  • 3
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  • 1
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Total of 103, showing 61-80
Review from B C (Husband of Resident) published on 23 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at this home have treated my wife with considerable professionalism as regards her care and medication, but also with much-unaffected kindness and encouragement. One sees this extended to other residents too, and she has blossomed after prompt admission in September when two other nursing
homes had to decline her admission.


The facilities are very well designed, each floor and wing having its own individual and appealing character, and residents' rooms are furnished to a high standard. The catering and hospitality are exemplary: several of my wife's relatives have visited from far away, and have been able to share a fine meal with her. An `excellent' rating throughout is not given lightly: the improvement in her condition since admission is enormously encouraging.

Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review Lambwood Heights. Your comments are appreciated by the whole team and we hope your wife continues to thrive.

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Review from E S (Wife of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my husband is receiving. The home is warm and welcoming with excellent facilities and varied activities. The fact that he has seen a GP on several occasions is an added bonus.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you very much for taking the time to review Lambwood Heights, we are delighted to have your husband living in this lovely home and welcoming you on regular visits.

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Review from R R (Son of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home. Very good facilities, spotlessly clean and very well presented. A lot of thought has gone into the sign. The staff were very professional and had a better understanding of my mother's needs than I did. They kept her side safe. They are very good at managing the covid situation,
facilitating the visiting, and going beyond what was required of them. The food was excellent and I was able to have a meal with my mother which wouldn't have been possible in most homes. My mother had a beautiful en-suite room which was better than her room at home.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to send a review, your comments are much appreciated. It was our pleasure to care for your mother and we were all saddened to hear of her passing.

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Review from C A (Daughter of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was initially worried about putting mum into a care home for respite having a fixed idea of what they might be like, but Lambwood Heights is like a five-star hotel. The care, staff, facilities and activities were excellent during her two-week stay - the second time we've used their respite option.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to write a review. We are delighted to have welcome your mum twice already for a respite stay and very much look forward to seeing her again soon.

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Review from M S (Daughter of Resident) published on 19 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a review of Lambwood Heights Care Home. I looked at quite a few care homes in the local area and was very impressed from the start and continue to be from my first meeting with the Client Relations Manager. We were shown all around this lovely home. The bedrooms are large and airy and of high
quality fixtures and fittings. I like the art deco design throughout. The staff are kind. It is very hard for any person to leave their own home but on arrival to my mother's room there was a welcome bunch of flowers, chocolates and a card. These touches are very nice. They celebrate as much as they can different events and will always try to insure the resident is happy. I would have no hesitation in recommending it here.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you very much for taking the time to send in your review. Your comments and observations are very welcome and we are delighted to have your Mum living with us, it's our pleasure to care for her.

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Review from L H (Daughter of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lambwood Heights Care Home is like a 5-star hotel. I will be forever grateful for the care and respect given to my mum in her last few weeks on the nursing floor. We had wonderful quality time with Mum, secure in the knowledge that she was being given the best care and that she was safe. With love and
thanks to every single member of staff.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

It was such an honour to care for your mum and keep her as comfortable as possible. Thank you for taking the time to review and the whole team will appreciate your comments.

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Review from L P (Daughter of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such caring staff who are so patient and kind to my dad. They take time to get to know what he is able to do and what he needs help with, also his likes and dislikes. They help him keep as much independence as they can while keeping him safe. The room is very spacious and kept spotless, and the bathroom
(ensuite) allows Dad to have daily showers again! They also take time to listen to my concerns, and having a doctor visit weekly, gives me great peace of mind.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review and for your positive comments. We are always keen to feedback from relatives and have an opportunity to rectify any issues as they arise. Your kind comments will be passed onto all staff.

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Review from R C (Daughter of Resident) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Lambwood Heights Care Home to be a warm, friendly environment and the carers and facilities were good. The standard of hygiene appeared excellent and dad was washed/showered daily. It was handy to have the hairdresser onsite and dad enjoyed the quiz socials. There was poor flexibility with regard
to main meal times as the timing didn't work well with dad's dialysis schedule and on these days and he wasn't given a substantially balanced meal in the evening.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review Lambwood Heights, your comments are very welcome and have been noted for future visits. It was our pleasure to have your dad stay with us.

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Review from Lawrence C (Brother-in-law of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a difference! This new building has a hotel atmosphere, distant from any institutional ambience. The main difference is the staff they make every floor a joy and a happy place to live.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review Lambwood Heights, we are delighted your brother-in-law has settled well and is happy.

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Review from C K (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The facilities and care staff are very good. Most of the staff are very caring, but often there seems to be a shortage of staff, and therefore, slow response times when needed. Response from management to written concerns is slow. Food is served late lunchtimes - often 1.30 or later, so desert sometimes
carrying out 2.45 or after, which is too late I think.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review Lambwood Heights, it was our pleasure to care for your Mum.

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Review from D C (Nephew of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service that the care home offers is really something else and even though it's not cheap it's worth every penny. You can't take the money with you and if you want to give the best final years to your family member then there is really no hesitation to go for the best you can afford. Every member
of the staff goes far above the expectations we had and it offers something for every elderly person no matter their condition.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thanks very much for your kind review, the whole team really appreciate your kind comments and opinion.

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Review from Paula S (Daughter of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum resided at Lambwood Heights for two years. During that time she was well cared for and despite an eating disorder, the staff managed to encourage her to eat a balanced diet. The Chef was truly helpful on this matter. She made a huge effort to find foods that would entice mum. As a result, mum was
able to maintain a healthy weight.
I found the staff easy to liaise with and the Manager was always available via email should a more direct approach be required. They managed the dreadful Covid situation with professionalism and good judgement for which I was very grateful as they kept mum safe during the worst of the pandemic.
The rooms are clean and bright and come with all the usual facilities and their Lifestyles team do a lovely job of entertaining the residents on a daily basis.
It was heartening to see a most beautiful birthday cake and fabulously tasteful decorations in mum’s room on her 83rd birthday. The little touches are so important.
I can highly recommend this establishment.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for your kind review, it was a pleasure to have your Mum with us for such a long time. All our best wishes for the future.

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Review from M P (Partner of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Poor diabetes knowledge and management. Left in bed wet. Not attended in enough time. Hearing aids are put in the wrong ears. I was called several times to recheck medication - unsure of his needs. Removed early due to stress. Not the respite planned.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to review Lambwood Heights.

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Review from Ian B (Respite Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My six week stay at Lamswood Heights was just what I needed. This is an exceptional care home. Very well run with excellent food and a large caring staff who cannot do enough for you. The decor throughout was very modern and beautifully styled - more like a classy hotel than a care home. A wonderful
experience that I will never forget.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review Lambwood Heights. The whole team appreciate your kind comments.

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Review from A N (Son of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the whole, excellent. The company accounts department is none to be desired. After giving a credit note, they deducted from that.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for taking the time to review Lambwood Heights, your comments are appreciated.

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Review from Frances G (Daughter of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's room was lovely, and the decor in the home was fabulous.
It was a shame mum joined during covid as no activities were on and mum had to spend time alone in her room. Mum was very lonely - when she did get out of her room there were very few residents for her to talk to so we moved mum to the
busier 'Woodlands' home.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for taking the time to review Lambwood Heights, your comments are appreciated.

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Review from P C (Respite Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very impressed with the whole set-up at the care home. I know the home was newly built and all the facilities were excellent, but it was the atmosphere which completed the situation. All the staff - medical, care and household were both efficient and very caring, calm and attentive. Al all times,
it felt almost more like a hotel than a care home. I would most certainly return if the future.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for your kind review; the team will appreciate your comments.

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Review from S H (Daughter of Resident) published on 31 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
A very pleasant visit recently to visit my dad. The Covid testing area prior to entering the home is well stocked and the signing-in procedure is easy to use.
The staff all seem to know Dad well and a definite relationship has started to form with the various carers and staff on duty.
We shared
a meal with Dad in a private dining room although some staff were also using the space for their lunch at the time. Food is good and cooked well by the chef. Any concerns and suggestions are discussed and taken on board. The care team are always willing to adapt to the needs of the resident.
The activities are enjoyable and interactive with the residents.
My recommendations to the home would be to develop a communication tool or app whereby the family and care team can view share notes on the resident's daily care.
Overall I am happy with the care my dad is receiving In Lambwood.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for your kind review, your comments are appreciated by the whole team. It is a pleasure to have your dad living with us.

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Review from Nigel G (Resident) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at Lambwood Heights for three weeks was very comfortable. The staff were very caring but the food was saved on soft for regular residents. Otherwise faultless.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for your very kind review, we are pleased you enjoyed your stay and we were able to help get you back on your feet.

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Review from E C (Daughter of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall my mother had a very good experience as most of the staff were lovely and kind. The facilities are excellent and it is a lovely environment to be in. She met some other lovely residents and would definitely return in the future.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Very many thanks for your kind review, it was our pleasure to have your mum staying with us and look forward to seeing her again in the future.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Lambwood Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for Lambwood Heights Care Home is calculated as follows: ( (422 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 484 Ratings = 4.857
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lambwood Heights Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (4)

Luciana

Luciana Dobos

Job Title: General Manager Joined: 2022

I started working in the Care Sector in April 2012, at the age of 23. As a young person, coming from a different country, I was very excited to receive an opportunity to join a successful team and learn how great care is delivered.


I have not only matured with age but I have grown as a person amongst special individuals that I have been fortunate enough to meet in the past 10 years during my career path going from a Care Assistant role to a Reminiscence Coordinator, Deputy Manager and becoming a General Manager.


I strive to help as much as I can and support the team by sharing all my knowledge and empowering people to achieve their full potential. My goal within the Care Sector is to continue helping people feel loved and an individual, be they residents, relatives, or staff.


Outside of work, I love spending time with my family, travelling and reading as much as I can in between!

Eva

Eva Bucur

Job Title: Deputy Manager Joined: 2023

I started my journey in Health and Social Care over a decade ago; since then, I have worked in a variety of different areas, such as Physical Disability, Learning Disability and Residential Care. I am proud and passionate to work at Lambwood Heights as Deputy Manager, and my primary aim within my role is to create and lead a people-centred function team that delivers the best possible experience for our residents, ensuring they continue to lead a happy and purposeful life.

Sally

Sally Wakeman

Job Title: Client Relations Assistant Joined: 2019

I have been in the Health and Social Care Sector for 30 years, reaching my ambition to become a Registered Manager. I joined Oakland Care in October 2019 and have worked in various roles throughout this time and settled as the homes’ Client Relations Assistant.


Every day I walk through the door, I still get the wow feeling, thinking how lucky we are to have Lambwood Heights as a place to call home for our residents and a beautiful place to work. I thoroughly enjoy this role and meeting people as they begin their care journey and supporting them in discovering that we see it as a new chapter to be enjoyed to the full.

Kamila

Kamila Stroka

Job Title: Head of Hospitality Joined: 2020

I joined Lambwood Heights in February 2020 and bring a lot of experience and knowledge to my role as Head of Hospitality at Lambwood Heights having previously worked at Village Kitchen, La Sala and Chigwell Hall.


We pride ourselves that the daily menu has enough variety for residents to enjoy something different each day. It’s important to get regular feedback from our residents on their likes and dislikes whilst ensuring their dietary and nutritional needs are met.


We often have themed days such as Caribbean Day and always have Fish and Chip Fridays! I like to ensure residents have their favourite meals too and our milkshakes are very popular.


When not in the kitchen I enjoy spending time with my son Antoni and long walks with my dog.

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