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Figbury Lodge

2 Mitchell Road, Canford Heath, Poole, Dorset BH17 8US
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Figbury Lodge, Poole
Figbury Lodge, Poole
Figbury Lodge, Poole

Welcome to Figbury Lodge. At Figbury Lodge the team aim to run a service that delivers the type of care that they would want for their own loved ones.

The service manager, team leaders, administrators, support workers, domestics, cooks, activities champions and maintenance operatives ensure that they have considered all angles of making Figbury Lodge as much of a home as possible.

Figbury Lodge, in Canford Heath, will provide 50 care...  

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Care Provided by Figbury Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Gardens

Funding & Fees

Contact Figbury Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kim Harris (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Figbury Lodge Reviews (70)

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9.8

Figbury Lodge has a Review Score of 9.8 (9.776) out of 10, based on 23 reviews in the last 2 years. Over all time Figbury Lodge has 70 reviews.

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Showing 70 reviews matching selected criteria
Review from M C (Wife of Resident) published on 6 March 2024 Submitted via Postal Card
Overall Experience

This home is always warm and friendly - the staff are constantly caring and invested in us but particularly the people they care for, always using their first names and paying attention to them first. All my family and friends who have come at very pleased with the care that my husband receives and always say how lovely it is - clean and bright. The wide corridors are a big bonus as well as the bedrooms looking onto a very pleasant garden. We can come at any hour to see our families. The entertainment is varied and fun - anyone can join in. I feel happy that he is so well cared for and his brother and wife are happy too.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review. Your kind words will be passed onto the rest of the team.

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Review from Rosanna M (Friend of Resident) published on 1 March 2024 Submitted via Website
Overall Experience

I have found the staff extremely kind and always make time to talk to us and make us feel extremely welcome. The care home is kept very clean, we have never seen it untidy. One staff member in particular went out of her way to aid us and take care of us on our visit.

Reply from Kim Harris, Home Manager at Figbury Lodge

This is such a lovely review to read, thank you. Our team strive to achieve the best quality of care and make sure the standard of our home is always top-notch. Your kind words will be passed on.

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Review from W H (Son of Resident) published on 22 February 2024 Submitted via Website
Overall Experience
Very pleased with all the care Mum has had since she has been in Figbury. The staff are so very kind and nothing is too much trouble.
Absolutely recommend this care home, the manager gave total reassurance when we first came in as was really sceptical about Mum going into care but really should not have worried.

Other relatives are very friendly and lovely too.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you so much for leaving us this fab review, I will pass your kind words onto the rest of the team.

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Review from Maureen L (Daughter of Resident) published on 28 November 2023 Submitted via Website
Overall Experience

My mum has been at Figbury Lodge now for almost four years. During these years, she has been wonderfully taken care of, but the experience of the last month or so has been incredible. Mum, aged 99, fell in her room, and the paramedics were called, and she was taken to the hospital. To cut a long story short, she had a hip replacement, eventually returning home to Figbury after just over a week. The care given to us while she was in hospital by the manager of Figbury was exceptional in every way and one of the team leaders even visited the hospital as I had expressed concerns about her care. Now, she is totally reliant on the care of the fantastic team, and I couldn't be happier that she is cared for so well. Figbury Lodge is a wonderful caring home and even cares for the families. Thank you so much for all you do.

Reply from Kim Harris, Home Manager at Figbury Lodge

This is such a great review to read; thank you. Your kind words will be passed on to the rest of the wonderful team.

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Review from Julie W (Daughter of Resident) published on 20 November 2023 Submitted via Postal Card
Overall Experience
Whilst Dad was only in Figbury Lodge for a few weeks of rehab, he was made to feel at home from the moment we arrived.
When we left, so many staff came out to wish him well; he was very well cared for and looked after.

All staff were also attentive to our needs as a family and always answered any questions.

Reply from Kim Harris, Home Manager at Figbury Lodge

This is such a lovely review to read, thank you. It is a privilege to be able to provide this care for your dad. Your kind words will be passed on.

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Review from G G (Respite Resident) published on 26 October 2023 Submitted via Postal Card
Overall Experience

The staff have all been very helpful, friendly and professional, I did enjoy my stay. The food was always very tasty and a sufficient amount was served. I am happy to recommend Figbury Lodge Care Home.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this wonderful review, it really means a lot to all of us here at Figbury Lodge.

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Review from Charlotte J (Granddaughter of Resident) published on 18 October 2023 Submitted via Website
Overall Experience

Fantastic care facility, my grandmother has lived here for two years and the level of care she receives is amazing. After losing her husband, who also lived here late last year, her emotional needs are clearly being met. We are so grateful to all the staff.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you so much for this wonderful review, it really is a delight to hear positive feedback like this. Your kind words will be passed on to the rest of the team.

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Review from G T (Sister of Resident) published on 28 September 2023 Submitted via Website
Overall Experience
My sister was admitted to the home for a short stay and we are very pleased with everything.

Being a bit sceptical about going into a care home, we need not have worried. Staff and residents are all lovely and made to feel very much at ease.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review, your kind words will be passed on to the rest of the wonderful team.

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Review from John T (Husband of Resident) published on 26 September 2023 Submitted via Postal Card
Overall Experience
My darling wife became a resident a year ago. The change has been remarkable for a frail timid person with little conversation to a vibrant confident lady.

In june we celebrated our 60th wedding anniversary and this fantastic home and staff helped us celebrate with family friends and residents with entertainment, a special cake and sparkling wine. Thank you to everyone.

Reply from Kim Harris, Home Manager at Figbury Lodge

This is such a great review to read. we are so happy to hear of the changes in your wife's life this is great news. Your kind words will be passed on to the rest of the team.

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Review from L E (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card
Overall Experience

Figbury Lodge care home has a lovely, kind and caring staff who have time for their clients. Dad's room is always exceptionally clean and is ensuite which is a real bonus. Food mostly has been very good and plenty of variety. The care staff are available to discuss any issues and are always willing to help. I highly recommend this care home along with the daily activities.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you for leaving us this lovely review. We are so pleased to hear that you are happy with your dad's care. Your kind words will be passed onto the rest of the team.

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Review from A L (Granddaughter of Resident) published on 21 September 2023 Submitted via Postal Card
Overall Experience

The staff are supportive to residents and the activities team have enabled us to maintain strong friendships and make new ones. The range of activities have been brilliant for the variety and level of involvement.

Reply from Kim Harris, Sales and Marketing Coordinator at Figbury Lodge

Thank you for leaving us this kind review, we are so pleased to hear that you are happy with the range of activities and involvement.

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Review from Colleen J (Resident / Service User) published on 20 September 2023 Submitted via Postal Card
Overall Experience

Figbury Lodge is the best place to be! The carers are so kind to everyone. Nothing is too much trouble for them. They know when we feel happy and when we feel sad. We really enjoy activities. We are so lucky to live here. This is a magic place.

Reply from Kim Harris, Home Manager at Figbury Lodge

Thank you so much for leaving us this lovely review, it is a privilege to be able to provide this care for you and all of the residents. We are so pleased to hear that you are happy here with us at Figbury Lodge.

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Review from L B (Sister of Resident) published on 21 August 2023 Submitted via Postal Card
Overall Experience

My brother was recently placed at Figbury Lodge Care Home for an interim period to being housed in assisted living. He is very happy there and his room is lovely and meets his needs. Staff are friendly, lovely and care for him very well. They are diverse to adapting to his needs and mobility. Physios give a good service, as well as the nurses and carers. The building is bright and very clean.

Reply from Ellen Blaver, Home Manager at Figbury Lodge

Thank you for leaving us such a lovely review, we are pleased to hear that your brother is happy here with us at Figbury Lodge. Your kind comments will be passed on to the rest of the team.

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Review from I S (Son of Resident) published on 15 August 2023 Submitted via Postal Card
Overall Experience

Excellent home. Clean, friendly and effective.

Reply from Ellen Blaver, Home Manager at Figbury Lodge

Thank you for leaving us a review, we really appreciate it.

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Review from L C (Daughter of Resident) published on 8 February 2023 Submitted via Postal Card
Overall Experience

A wonderful place for my father to have end-of-life care. Friendly staff from reception to care staff, cleaners or kitchen staff. Everyone was so kind and very helpful to my father and also to me, and for this, I will be forever grateful to thank you. Sorry, it's taken so long to finally send this but I will never forget the help you have my father and me. Being an unpaid carer is the hardest thing I have ever done - it almost broke me.

Reply from Ellen Blaver, Home Manager at Figbury Lodge

Thank you for your lovely comments, we appreciate you taking the time to write this review. We are really pleased to hear that you felt your father was well looked after. Our condolences to you and your family.

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Review from D B (Wife of Resident) published on 18 January 2023 Submitted via Postal Card
Overall Experience

I am very satisfied with the way my 94-year-old wife is being cared for and I take every opportunity of telling other people about the condition, food and care that is available at Figbury Lodge Care Home.

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Review from R D (Son of Resident) published on 18 January 2023 Submitted via Postal Card
Overall Experience

An excellent care home with first-class staff - thank you.

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Review from Andrew H (Son of Resident) published on 25 October 2022 Submitted via Postal Card
Overall Experience

My mum transferred to Figbury Lodge from another care home in June 2022. On her arrival, the staff were very helpful, kind and considerate to her. Since then they have looked after her very well. It took my mum a very long time to get used to the different staff, but now she seems settled. All staff on her unit work extremely hard and seem to work well as a team.

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Review from Stephen B (Son of Resident) published on 17 March 2022 Submitted via Website
Overall Experience

My mother is 91, has severe Alzheimer’s and from many years of anorexic behaviour and is a frail, old lady. Her condition had deteriorated to such an extent that my wife and I could no longer safely care for her. Nobody ever wants to have a parent moved into care, so it was with a heavy heart when she moved into Figbury Lodge.

We should not have worried. In fact, we should have been delighted, as my mother now has constant care and companionship. Despite not eating for us, for her nurse, or for the dietitians in Poole Hospital, thanks to the wonderful Carers in Figbury Lodge she has gained weight. It would be nice to refer to the staff as being like family, but by their constant care of my mother, they are indeed better than family. We could not have done for my mother what the wonderful staff have done. My wife and I visit frequently, and all the staff are so friendly. My mother is not just a number. She is known by name. They take the time to update us.

Amazing care at Figbury Lodge.

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Review from A C (Daughter of Resident) published on 25 February 2022 Submitted via Postal Card
Overall Experience

My mother has been living at Figbury Lodge for two months. Due to Covid, cannot be moved and awaiting a vacancy in a home nearer to the family. Mum is happy at Figbury. The staff are caring, lovely and have a sense of humour like my mum. Very clean, however very black (no pictures or shelves in the rooms. No complaints. The staff are friendly and helpful when I ring in. Working with masks all day, so difficult, they are so kind.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 May 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Kim Harris
Kim HarrisJob Title Home ManagerJoined 2014

Hi, I’m Kim, and I manage Figbury Lodge. I oversee everything from daily operations to staff coordination, ensuring the home runs smoothly and everyone is comfortable. My goal is to make sure everything is in order, so you can focus on enjoying your space.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Figbury Lodge to verify any information. View our terms and conditions. Figbury Lodge has an Enhanced Service -more info.