Figbury Lodge

My mother has been living at Figbury Lodge for two months. Due to Covid, cannot be moved and awaiting a vacancy in a home nearer to the family. Mum is happy at Figbury. The staff are caring, lovely and have a sense of humour like my mum. Very clean, however very black (no pictures or shelves in the rooms. No complaints. The staff are friendly and helpful when I ring in. Working with masks all day, so difficult, they are so kind.

As I was in Figbury Lodge during the lockdown, there weren't any activities. I did not pay for my stay so cannot comment on value for money. I was well looked after and am very grateful. The Occupational Therapists were excellent.

On behalf of my Mother who resided at Figbury Lodge she and I had no complaints about the excellent care she received. I was able to telephone regularly and unless at a time care was being given, I could always have a chat with mum on the phone. Very friendly and helpful staff who made you feel at home when I visited. I am extremely grateful to the care Figbury Lodge staff gave to mum, thank you all.

The distance and lack of in person contact has been hard but Figbury Lodge and their staff's caring attention has made this period a little easier! I look forward to being able to thank all the staff in person one day!

My father was admitted following a fall at home. He appreciated the support in regarding his independence and valued how the staff treated him (with respect). For my part, I was in regular contact with the home, and they made every effort to keep me informed, despite the huge pressure the Covid-19 crisis placed on them. The level of care and compassion given was excellent.

A really lovely home. Mum settled in well and we're delighted that she is so well cared for. Without exception, all the staff we've encountered have been professional, welcoming, cheerful, polite and caring to Mum but also to Dad and us (daughters), and the grandchildren too. Facilities are great, lovely ensuite rooms, everywhere is really fresh and clean. Food is excellent, with individuals' likes/dislikes and changing dietary needs accommodated. Afternoon tea and cake is a big hit. Lovely range of activities available which are interesting and stimulating. Nice community links too (pre-Covid of course). Current Covid restrictions have been a massive challenge but one the home has handled so well. Most importantly, they've kept everyone safe. Lack of visitors has put a huge strain on the staff and they have done everything practically feasible to facilitate contact between residents and their loved ones. Thank you, well done to you all, you're doing a great job in difficult times.

They failed in recent official care homes checks as not meeting standards. A disgrace.

My dad has been with you since October 2019, and he has settled in very well. He always seems very happy when I visit, and the staff are very friendly, kind and willing to help when there is a problem. The home is very tidy and clean. I would highly recommend this home to anyone. My dad loves the activities they do and been out in the garden when the weather is nice as they have a big outdoor area.

Everybody was so kind and caring for my Mum and family during very difficult times. First-class care home. First-class facilities and first-class staff.

Our experience is very good, home is clean, the staff are all lovely and very friendly and will help with anything we ask for. Food is nice, plenty of tea, coffee, fruit juice for visitors and residents all times of the day.

My husband seemed to settle very quickly. Staff are always busy. Bedroom and wet floor bathroom like being in a hotel! As in past experience elsewhere, the laundry system could be improved. My husbands always seem to lose clothes.