Figbury Lodge

2 Mitchell Road, Canford Heath, Poole BH17 8US
Review Us
9.7 63 Reviews
  • Figbury Lodge, Poole
Welcome to Figbury Lodge. At Figbury Lodge the team aim to run a service that delivers the type of care that they would want for their own loved ones.

The service manager, team leaders, administrators, support workers, domestics, cooks, activities champions and maintenance operatives ensure that they have considered all angles of making Figbury Lodge as much of a home as possible.

Figbury Lodge, in Canford Heath, will provide 50 care and 10 nursing beds, alongside 20 intermediate beds – a bridge between hospital and home – 10 of which will also be nursing.

Four accommodation wings incorporating various communal areas.

- 80 beds with private bathroom facilities.
- A multi-purpose room for activities and events.
- Separate dining rooms, lounges and quiet spaces.
- Large fully landscaped courtyard garden with outdoor seating and a seaside themed garden area
- Pitch and putt, a hobby shed and raised planting beds.
- a community hub and facilities which will be accessible to members of the wider community.
- A hairdressing salon and shop.
- A giant chessboard.

The home will offer enhanced support and facilities to Poole residents, including rehabilitation with clients accepted on a referral basis by the NHS and the Council.
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Care Provided by Figbury Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Gardens

Funding & Fees What's included?

Contact Figbury Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Figbury Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kim Harris (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Figbury Lodge Reviews (63)

9.7

Figbury Lodge has a Review Score of 9.7 (9.740) out of 10, based on 23 reviews in the last 2 years.
Over all time Figbury Lodge has 63 reviews.

Overall Experience
  • 50
  • 11
  • 2
  • 0
  • 0
Date Published
  • 63
  • 5
  • 12
  • 23
  • 40
Reviewer Connection to Figbury Lodge
  • 21
  • 8
  • 7
  • 7
  • 6
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 63, showing 61-63
Review from P C (Daughter of Resident) published on 8 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody was so kind and caring for my Mum and family during very difficult times. First-class care home. First-class facilities and first-class staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret G (Daughter of Resident) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience is very good, home is clean, the staff are all lovely and very friendly and will help with anything we ask for. Food is nice, plenty of tea, coffee, fruit juice for visitors and residents all times of the day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P T (Wife of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband seemed to settle very quickly. Staff are always busy. Bedroom and wet floor bathroom like being in a hotel! As in past experience elsewhere, the laundry system could be improved. My husbands always seem to lose clothes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Figbury Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.740 for Figbury Lodge is calculated as follows: ( (210 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 269 Ratings = 4.74
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Figbury Lodge is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Kim

Kim Harris

Job Title: Home Manager Joined: 2014

Hi, I’m Kim, and I manage Figbury Lodge. I oversee everything from daily operations to staff coordination, ensuring the home runs smoothly and everyone is comfortable. My goal is to make sure everything is in order, so you can focus on enjoying your space.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Figbury Lodge to verify any information. View our terms and conditions. Figbury Lodge has an Enhanced Service - more info.