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Figbury Lodge

2 Mitchell Road, Canford Heath, Poole, Dorset BH17 8US
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Figbury Lodge, Poole
Figbury Lodge, Poole
Figbury Lodge, Poole

Welcome to Figbury Lodge. At Figbury Lodge the team aim to run a service that delivers the type of care that they would want for their own loved ones.

The service manager, team leaders, administrators, support workers, domestics, cooks, activities champions and maintenance operatives ensure that they have considered all angles of making Figbury Lodge as much of a home as possible.

Figbury Lodge, in Canford Heath, will provide 50 care...  

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Care Provided by Figbury Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Gardens

Funding & Fees

Contact Figbury Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kim Harris (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Figbury Lodge Reviews (70)

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9.8

Figbury Lodge has a Review Score of 9.8 (9.776) out of 10, based on 23 reviews in the last 2 years. Over all time Figbury Lodge has 70 reviews.

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Review from P G (Respite Resident) published on 29 September 2021 Submitted via Postal Card
Overall Experience

As I was in Figbury Lodge during the lockdown, there weren't any activities. I did not pay for my stay so cannot comment on value for money. I was well looked after and am very grateful. The Occupational Therapists were excellent.

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Review from Clive F (Son of Resident) published on 9 July 2021 Submitted via Website
Overall Experience

On behalf of my Mother who resided at Figbury Lodge she and I had no complaints about the excellent care she received. I was able to telephone regularly and unless at a time care was being given, I could always have a chat with mum on the phone. Very friendly and helpful staff who made you feel at home when I visited. I am extremely grateful to the care Figbury Lodge staff gave to mum, thank you all.

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Review from Katy H (Daughter of Resident) published on 10 February 2021 Submitted via Website
Overall Experience
My mother moved into the care home last year due to a deterioration meaning she needed more round the clock care.
Ever since she has moved in the staff of Figbury Lodge have bent over backwards to provide support for her. She is cared for with a lovely personal touch that I see each time we have a video call with her.
Figbury Lodge have been great at helping us to connect in a meaningful way with my mum during the pandemic offering us video calls each week. As there are four daughters it means we can all talk to her and see her on the call which we appreciate so very much.

The distance and lack of in person contact has been hard but Figbury Lodge and their staff's caring attention has made this period a little easier! I look forward to being able to thank all the staff in person one day!

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Review from J H (Daughter of Resident) published on 18 September 2020 Submitted via Postal Card
Overall Experience

My father was admitted following a fall at home. He appreciated the support in regarding his independence and valued how the staff treated him (with respect). For my part, I was in regular contact with the home, and they made every effort to keep me informed, despite the huge pressure the Covid-19 crisis placed on them. The level of care and compassion given was excellent.

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Review from S M (Daughter of Resident) published on 29 July 2020 Submitted via Website
Overall Experience

A really lovely home. Mum settled in well and we're delighted that she is so well cared for. Without exception, all the staff we've encountered have been professional, welcoming, cheerful, polite and caring to Mum but also to Dad and us (daughters), and the grandchildren too. Facilities are great, lovely ensuite rooms, everywhere is really fresh and clean. Food is excellent, with individuals' likes/dislikes and changing dietary needs accommodated. Afternoon tea and cake is a big hit. Lovely range of activities available which are interesting and stimulating. Nice community links too (pre-Covid of course). Current Covid restrictions have been a massive challenge but one the home has handled so well. Most importantly, they've kept everyone safe. Lack of visitors has put a huge strain on the staff and they have done everything practically feasible to facilitate contact between residents and their loved ones. Thank you, well done to you all, you're doing a great job in difficult times.

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Review from Susan D (Sister of Resident) published on 3 July 2020 Submitted via Website
Overall Experience
While the staff seem efficient and the building is very pleasant unfortunately the upper management is not emphatic at all. During covid, no window or car park visits allowed. Appeals to the area manager resulted in very rude responses to family members.
In a caring profession, its outrageous loved ones are denied contact in a safe environment when other care homes are going out of their way to help residents.
Would not send anyone to live in this establishment.

They failed in recent official care homes checks as not meeting standards. A disgrace.

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Review from Fran M (Daughter of Resident) published on 5 June 2020 Submitted via Website
Overall Experience

My dad has been with you since October 2019, and he has settled in very well. He always seems very happy when I visit, and the staff are very friendly, kind and willing to help when there is a problem. The home is very tidy and clean. I would highly recommend this home to anyone. My dad loves the activities they do and been out in the garden when the weather is nice as they have a big outdoor area.

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Review from P C (Daughter of Resident) published on 8 May 2020 Submitted via Postal Card
Overall Experience

Everybody was so kind and caring for my Mum and family during very difficult times. First-class care home. First-class facilities and first-class staff.

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Review from Margaret G (Daughter of Resident) published on 23 March 2020 Submitted via Postal Card
Overall Experience

Our experience is very good, home is clean, the staff are all lovely and very friendly and will help with anything we ask for. Food is nice, plenty of tea, coffee, fruit juice for visitors and residents all times of the day.

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Review from P T (Wife of Resident) published on 10 March 2020 Submitted via Postal Card
Overall Experience

My husband seemed to settle very quickly. Staff are always busy. Bedroom and wet floor bathroom like being in a hotel! As in past experience elsewhere, the laundry system could be improved. My husbands always seem to lose clothes.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 May 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Meet the Team (1)

Kim Harris
Kim HarrisJob Title Home ManagerJoined 2014

Hi, I’m Kim, and I manage Figbury Lodge. I oversee everything from daily operations to staff coordination, ensuring the home runs smoothly and everyone is comfortable. My goal is to make sure everything is in order, so you can focus on enjoying your space.

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