Candlewood House is a luxury care home in North West London offering high-quality residential, nursing and dementia care. Located near Cricklewood and within easy reach of Golders Green, Hampstead, Finchley, Belsize Park, St John’s Wood and Maida Vale, it provides a warm and welcoming environment for residents and their families.
Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and...
Care Provided by Candlewood House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 86 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,850 - £1,950
- Self-Funded Residential Dementia Care: £1,950 - £2,100
- Self-Funded Nursing Care: £1,950 - £2,200
- Self-Funded Nursing Dementia Care: £2,000 - £2,200
- RESPITE Self-Funded Residential Care: £2,400 - £2,600
- RESPITE Self-Funded Residential Dementia Care: £2,340 - £2,520
- RESPITE Self-Funded Nursing Care: £2,340 - £2,640
- RESPITE Self-Funded Nursing Dementia Care: £2,400 - £2,640
Please note that these are guidelines. The final fee is based on an assessment of needs.
Contact Candlewood House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group/Owner
- TLC Care Ltd
- Private Owned
Person in charge
- Jeya Keerthi (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (86)
- Single Rooms with ensuite Wet Room (86)
Visiting
- Provision has been made for safe and meaningful visits that meet current Covid-19 guidance.
Parking
- Off road parking available to visitors. Also an electric car charging point for visitors.
Candlewood House Reviews (114)
Candlewood House has a Review Score of 9.9 (9.930) out of 10, based on 70 reviews in the last 2 years.
Over all time Candlewood House has 114 reviews.
Candlewood House provides and excellent care all the staff are very friendly making patients and family at ease. The cleanliness of the place is great. A very reliable and friendly place to be.
Thank you for your kind words and wonderful feedback. It is rewwarding to hear our team helped make both you and your family feel at ease.
Our mother moved to Candlewood House after she suffered a stroke in Summer 2025. We were so impressed by the devoted care provided by all the staff at the Candlewood; carers, nurses, kitchen staff, cleaners, office staff and management. Our mother was left with multiple basic care needs. The staff not only gently supported her with her basic needs, they treated her with such kindness and respect, helping her to communicate and participate in all activities. Thank you so much for your love and patience.
Thank you for taking the time share your kind words. It is good to know that your mum and family felt supported well cared for. Your postive feedback means alot to the team. Thankyou!
Candlewood House exceeds al of my expectations. My aunt arrived ona bank holiday weekend, but you would never have known that. Staff greeted her warmly with great kindenss and respect. On day one, all staff remembered not only her name but mine. Staff went out of their way to bake a birthday cake for her 90th and sung to her. I feel incredibly fortunate to leave my auntie in the careful, kind and thoughtful care of Candlewood House staff.
Thank you for taking the time to share your experince. It was a pleasure to celebrate your aunt's 90th birthday at Candlewood.
The staff that are in the care home they all try to understand the needs of the patients and their families. They give patients families, their freedom e.g tea & coffee etc. Every member of staff they greet the guests with a smile and open arms the relationship between the staff and the guests are amazing. my family & I appreciate everything they they do for my family member. The care homeis very clean and tidy etc. Overall, my review of the care home is fantastic and brilliant. Thank you for everything I would like to thank Ric for his amazing support.
Thank you so much for your kind and hearfelt review, your comments are incredibly rewardig to hear. Creating a positive enviroment for everyone is very important to the team. Thank you for your lovely words about Ric, we will make sure your appreciation is passed on to him.
Can't say enough about this lovely care home, the staff are a ray of sunshine, always smiling and caring, willing to talk and explain things. My mum is very happy here and always saying how lovely everyone is, so much so that I'm thinking of putting my name down (a fair few years yet). The food is excellent, and its nice to see they have menus. Mum says its better than a 5 star hotel, and I have to agree. Well done Candlewood House.
Thank you for your wonderful reviewand kind words about Candlewood House. We are pleased to hear how happy your mum is with us and that she feels well cared for by the team. Your feedback about our team, food and overall atmosphere is important to us. Thank you again for taking the time to share your experince.
I am happy to provide a positive review for this care home. My relation has been here as a resident since July 2025. During this time she has been well cared for, made to feel welcome, safe and secure. She is encouraged to participate in daily activities and hence has developed a close knit circle of friends. Us as a family are happy wtih the level of care she receives staff are helpful and friendly.
Thank you so much for your kind review and postive feed back. We pleased to hear your relative has felt welcome, safe and secure since becoming a resident at Candlewood. It is wonderful to know she has enjoyed taking part in activities and has build friendships within the home.
Extremely caring staff who go the extra mile to ensure mum has brilliant, respectful care. The home is beautiful without feeling like a hotel or too sterile.
I would like to highly commend Mariella and the Wellness team. Mum was very 'closed off' due to deafness and was failing cognitively. We found a new device- headphones which amplify- which are so good. Mariella takes the time and effort to get mum involved in activities with the other residents- she gently won't take no for an answer- and the improvement is immense. No laziness here, just gently persuasion and care.
THANK YOU TO ALL.
PS please can I nominate Mariella as 'staff member of the month' ?
Your comments about the Wellbeing team are...
I am very satisfied with the care I am receiving following my operation. Which has helped my recovery.
Thank you for taking the time to share your feedback. We're very pleased that the care you have received following your operation has supported your recovery. It is especially encouraging to know your overall experience has been 5 star. Our team works hard to ensure every resident is treated with...
Most wonderful nursing home, very caring staff, always going above their duties to help everybody, residents and visitors alike. Nothing was too much for them. The staff were always very happy and very polite. Very clean, excellent rooms. I cannot thank them enough for all the care my husband was given during the time he spent there. Wonderful staff even down to the cleaners and laundry staff.
Thank you for your kind words and heartfelt review. It means alot to the team to know that the care your husband received made a postive difference. We are honoured to have been able to care for your husband. Thank you again for taking the time to share your experience.
I spent 6 weeks at Candlewood House for post-surgery care when I wasn't able to walk and look after myself independently. The whole team, from management, through nursing, carer and welfare staff have been fantastic. The care and support I've received has been professional, knowledgable and above all caring and friendly. It has been a real home away from home when I most needed it and gave me the safe environment to just rest and heal. My healing has actually been quite accelerated and I'm certain that's partly down to the amazing care and reassurance I've received at Candlewood. Thank you, I am so grateful for everything!
Thank you again for taking the time to share your experience. We wish you continued health and recovery, and all the very best for the future
Candlewood House has been an absolute joy. The environment is calm, clean and beautiful, the food is varied and good, the activities are creative, the nights feel safe, the standard of care and nursing is high but, most of all, the whole staff team - including management, admin, reception, nursing, support staff, care - are welcoming, professional, warm and kind. When I first visited Candlewood House, I thought that my very frail, very elderly mum would not be able to benefit from the many things on offer; but to my surprise, in the short time she's been there, she's growing into the place, and blossoming! Its heartening to know that the eldest residents are over 100 - they're clearly doing something right! Thank you, Candlewood House - you really make a difference!
Thank you so much for your heartfelt review. We are so pleased mum has settled in and is "blossoming" with us. It is wonderful to know that you value the calm and welcoming enviroment, the quality and variety of food and activities offered, and the sense of saftey at night. Thank you for your trust and taking time to share your experience.
Candlewood House has given excellent care to a 96-year--old family friend who needs both nursing and dementia care. The management is well organised, the home is spotlessly clean and all the staff including management, administration, and support staff are kind and caring. The level of care is such that there has been a noticeable improvement in my friend's health and wellbeing within a month. The wide range of activities and good quality food has also had a beneficial effect on her mental well being. Her daughter is finally able to relax, knowing that her mother is well cared for and safe at all times. Even though I'm only a friend, I'm made to feel as welcome as if I were family. Candlewood House is expensive but worth every penny. I cannot thank everyone at Candlewood House enough for their professionalism and care. In short, Candlewood House is a five-star across the board!
Thank you for the lovely, thoughful and detailed review. It means a lot to the team that your friend has experienced such positive improvements in her health and wellbeing. Your kind words about feeling welcomed as part of the family are very touching. Creating a warm, inclusive enviroment for everyone is incredibly important to us. Thank you again for your feedback.
Accommodating staff. Great facilities & care givers were observant.
We appreciate you taking the time to share your experience post a 5 star review.
The accommodation is very nice, they also all very good and accommodating staff, the room are clean.
The team appreciate you for taking the time to post a 5 star review thank you!
My mother has been extremely happy in Candlewood House and has been looked after so very well and treated wtih the utmost care and dignity. The staff are extremely attentive, friendly and hard working. When she first arrived, she was very poorly, but was nursed back to almost being her old self again. I would not hesitate in recommending Candlewood House to others for their loved ones to reside in.
Thank you for taking the time to post a wonderful review. We are pleased to hear how happy your mother has been and that you have felt confident in the care she has received.
My mother was born in 1923 so she doesn't use the activities.
Thank you so much for taking the time to review us. Its a pleasure caring for mum.
The home was spotlessly clean ,the rooms were beautiful and airy with enough space for us to sit with my Lovely Dad .The food was delicious and varied everyday .
There are activities everyday which you can decide if you join in or not .
I wish my lovely Dad could of been in their care sooner and for longer .
Thank you all at Candlewood for looking after my lovely Dad .
Thank you so much for your kind words. Your feedback means a great deal to our team and our thoughts remain with you and your family.
My dear Dad was only here for a short time, but WOW this place feels like a 5* luxurious hotel. The management team and all the staff were very friendly and extremely helpful. From the lobby to the rooms, lounge areas, dining and outside garden is spotlessly clean. The nursing staff were fantastic who cared for my Dad day and night. The menu was varied and of high standard food. There is a lovely seating area where visitors can make their own refreshments and have a snack. The weekly activities which take place here are varied, they have a book club, cinema, bingo, live singers and much much more, they also have monthly events and whilst we were there they had a lovely jazz singer one lunchtime. This place blew me away, when you think of a care home, this exceeded all my expectations as you want the best of the best for your parents. They made my Dad very comfortable and made us feel welcomed and I would like to thank the Candlewood team for everything they done for us.
Thank you for taking the time to share such a thoughtful and heartfelt review. We are touched by your kind words and are pleased to hear that your father was made comfortable and well cared for during his time with us. Your comments about our nursing care, environment, activities, and dining will...
The hygiene, cleanliness was good.
The rooms were comfortable and tidy.
The nurses and carers treated me with dignity and professionalism.
The management were kind and helpful.
The Food was high quality.
Overall my experience was enjoyable, and I felt truly cared for.
Thank you very much for your kind and thoughtful feedback. We are pleased to hear that you had such a positive experience at Candlewood House. Your comments regarding our hygiene standards, comfortable environment, quality of food, and the dignity and professionalism shown by our nurses, carers, and management mean a great deal to us. It was a pleasure caring for you.
Many thanks to all of you, Simon.
Thank so much for your kind review, it was a pleasure caring for you and seeing the amazing progress made , please visit us soon.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 March 2022- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (24) & Events (14)
- Posted: Monday 22 Jun 2026We enjoyed a wonderful summer BBQ in our courtyard garden, bringing together residents, families, friends, and the whole team at Candlewood Care Home for a special afternoon. Everyone enjoyed delicious...
- Posted: Thursday 14 May 2026Our nurses play a vital role each day in providing care, comfort, and support to residents and their families. We celebrate their unwavering commitment though out the year. A heartfelt...
- Posted: Thursday 23 Apr 2026Candlewood recently visited Whittington Hospital in support of Whittington Health Charity, bringing a selection of gifts for patients across the facility. Residents and team members took part in the visit...
- Organiser: Candlewood HouseDate: 24 July 2026
- Organiser: Candlewood HouseDate: 28 July 2026
- Organiser: Candlewood HouseDate: 10 August 2026
Awards / Recognitions (15)
- Recipient: TLC Care LtdDate: Friday 30 Jan 2026
- Recipient: TLC Care LtdDate: Thursday 19 Jun 2025
- Recipient: TLC Care LtdDate: Friday 31 Jan 2025
Meet the Team (5)
Experienced Home Manager
Nishma qualified as a solicitor and practiced family law before taking a career break to live overseas and raise a family. She initially joined TLC in support office and transitioned to the Business Development Team at Candlewood in October 2024.
If you you would like to arrange a visit to the home please feel free to contact Nishma
My career began in Dubai, where I worked across several luxury properties as a Guest Experience and Guest Relations Manager, building a strong foundation in service excellence and personalised care. Two years ago, I moved to the UK and joined TLC Care as a Hotel Services Manager, first at Cooperscroft and now at Candlewood House. With 10 years of service experience. I am dedicated to creating a warm, welcoming environment where every resident feels valued. I believe that care is more than a responsibility - it is service from the heart delivered with dignity, compassion, and genuine human connection.
Kobe is a calm, creative, and forward-thinking individual with a strong background in well-being and engagement within the NHS. Before joining TLC Care as a Wellbeing Lead, he worked across an NHS trust, developing his expertise in supporting individuals and teams. With a solid foundation in sports and psychology, Kobe also brings international experience from playing football in the United States and Belgium.
He is passionate about wellbeing and takes a person-centred, psychologically informed approach. His understanding of the various factors that influence an individual's well-being allows him to adopt a truly holistic perspective in his work.
Mariella joined Candlewood in 2021, bringing with her a wealth of experience from her previous roles at the BBC, interior design and events coordinator for weddings and conferences.
Frequently Asked Questions about Candlewood House
What types of Care is Candlewood House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Candlewood House have?
There are 86 Single Rooms.
What are the Facilities & Services at Candlewood House?
Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Candlewood House to the centre of London?
4.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Candlewood House to verify any information. View our terms and conditions. Candlewood House has an Enhanced Service - more info.