
All the staff are so caring, patient and cheerful.I J(Son of Resident/Service User)

Beautiful care home and lovely, caring staff.J S(Relative of Resident/Service User)

Great communication, caring helpful staff always a warm and friendly welcome.C W(Resident / Service User)

All the staff are so caring, patient and cheerful.I J(Son of Resident/Service User)

Beautiful care home and lovely, caring staff.J S(Relative of Resident/Service User)

Great communication, caring helpful staff always a warm and friendly welcome.C W(Resident / Service User)

Birkdale Tower Care Home in Southport provides high-quality residential care within an elegant, welcoming and homely environment. Located in the heart of Birkdale, this distinctive care home combines stylish surroundings with a warm and supportive atmosphere where residents are encouraged to live comfortably and independently.
The experienced care team is available 24 hours a day, delivering person-centred support tailored to each resident’s individual needs. Whether providing companionship, assistance with daily living...
Care Provided by Birkdale Tower
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees are dependent on individual care needs and room requirements and may be subject to change following assessment. Standard fees include accommodation, meals, utilities and personal care as agreed within the care plan.
Additional charges may apply for services such as hairdressing, podiatry and external professional appointments. A third-party top-up fee may be required for Local Authority funded placements, subject to assessment and agreement with the home. All admissions are subject to a pre-admission assessment carried out by the home’s management team.
The price(s) shown are provided by the care home. Contact Birkdale Tower for full pricing details and T&Cs.
Contact Birkdale Tower to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sandstone Care Group
- Private Owned
Person in charge
- Liam Kenwright(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2019
- Last Refurbishment: 2019
- Number of floors: 4
Room Information
- Single Rooms (55)
- Single Rooms with ensuite Wet Room (55)
Visiting
- The home understand that choosing a care home is an important decision, and the team is here to support you throughout the process. Prospective residents and their families are warmly invited to visit the home, meet the friendly team and experience daily life within the welcoming community. Flexible viewing appointments are available where possible, including evenings and weekends. To ensure residents can enjoy a calm and comfortable dining experience, mealtimes are protected, however, the team are always happy to arrange visits around these times. Please contact the team to arrange a visit or request further information — they will be delighted to help.
Parking
- Free on-site parking is available for visitors, with accessible spaces located close to the main entrance for added convenience. The home is easily accessible by car and public transport, helping family and friends visit comfortably and regularly.
Birkdale Tower Reviews (110)
Birkdale Tower has a Review Score of 9.8 (9.800) out of 10, based on 27 reviews in the last 2 years.
Over all time Birkdale Tower has 110 reviews.
I have found everything very well organised.
Thank you for your lovely review. We hope you enjoy everything we do here at Birkdale Tower Lodge to ensure you have a lovely stay with us.
Lovely place, pleasant staff.
Thank you, we try our very best to make it home from home, I will pass on your lovely comments to the staff.
If the home was full and the staff members were sufficient things would be great. The newness of the home means numbers are low and hence everything is a bit frantic at times, but my parents are being well looked after all the same and we are very happy. The future looks even better.
Thank your for your lovely comments, your mum and dad have settled in really well, things are on the up at Birkdale Tower Lodge.
I had been visiting an older lady and long term family friend for around 11 years primarily looking after her financial affairs. When she lost her ability to move from her chair around the start of January it became clear that significant changes would be needed to provide continuing homecare. These could only take place after awaiting a Social Services related Occupational Therapy Assessment, required by all care providers because of their insurance needs. At the same time, it became clear that all the care home places with mobility capability in Southport were unavailable because of constraints imposed by the local Public Health office. This posed an almost insoluble problem of arranging for immediate day to day care. With the proactive support of the manager, Birkdale Tower Lodge came to the rescue and with minimum delay organised for my friend to be admitted for rehabilitation care. The 4-week stay was a great success with excellent care provided by friendly competent staff.
Thank you for taking the time to complete a review and for the compliments regarding the manager and staff, it is so pleasing to hear that we provided excellent care for the four weeks your family friend stayed with us while you organised support at home. We are extremely pleased you feel that...
Lovely friendly place. The staff are very welcoming and polite.
Thank you for your lovely comments, we want all visitors to have a pleasant experience when they visit us.
Great communication, caring helpful staff always a warm and friendly welcome. Beatuiful accommodation, bright and clean rooms. Would highly recommend.
Thank you, I am so glad you enjoyed your stay with us and you're welcome back anytime.
Excellent facilities, very friendly staff. Premises are kept clean and tidy.
Thank you for your lovely comments, we try our best to maintain a high standard here at Birkdale Tower Lodge, your comments will be passed on to the staff team.
All members of staff are helpful, kind and caring at this difficult time.
It was a pleasure to care for your husband for the short time he stayed with us, thank you for the lovely review, it means a lot to myself and our wonderful staff.
The staff here go above and beyond. I have never seen such love and care. My friend is my world and she is in the best place ever!
Thank you so much for your kind review. We are very pleased that your friend has settled and is enjoying life at Birkdale Tower Lodge. Our aim is to provide the best care by our dedicated team. We will share your feedback with our staff, and once again thank you for taking the time to let us know how happy you are about our beautiful home and our staff, it means a lot to us all.
Home well maintained and very comfortable, excellent catering and well planned, tasty menus, with lots of choices. The staff are very attentive and knowledgeable, residents areas are kept spotlessly clean. Outside garden areas encourage residents to spend a large amount of their time enjoying the summer environment with ample shaded areas. Overall everything was meticulously planned and implemented.
Thank you very much for your lovely comments, we like to ensure we cater for every need and ensure Birkdale Tower Lodge is home from home. I will pass on your comments to the staff.
Birkdale Tower Lodge is dad's second care home in a year and he's so much happier at Birkdale Tower Lodge than he was in his previous care home. The difference in him is incredible and I can rest easy knowing he is happy and safe. He settled in very quickly and made himself very much at home which I am very relieved about. The staff are friendly and appear happy (genuinely) in their work. I cannot fault Birkdale Tower Lodge or anyone who works there.
We are very glad to hear you are happy with your dad's care and that he has finally settled and is now content after moving twice in a year. Thank you so much for your kind words and lovely review, we really appreciate you taking the time to express your thoughts and I will pass them on to all of the staff.
All the staff are very welcoming and accommodating. The facilities at the Lodge are of a very high standard. Mum enjoys the food even if the portions are a little too big (not a bad thing really). Whilst mum doesn't always join in the activities she likes that they are available. It's a shame she is here in the winter as she would lie to get out in the garden too. The team have also liaised well with mum's Gp to ensure medication issues are quickly addressed. Overall, the Lodge team have made everything easy forum to help her prepare for a forthcoming operation (hopefully she will be back for a post-op respite stay as well).
Thank you so much for taking the time to review the care provided to your mum by Birkdale Tower Lodge staff. We do everything we can to try and ensure that each stay at the home, whether for a short while or long term, makes the resident and their families feel well cared for and supported. It was our pleasure to look after your mum and we look forward to her returning for her second stay soon.
My mother is well looked after. The food is good and varied. My mum appears to be happy and cared for.
Thank you very much for your feedback. I have informed the staff of your kind words which makes all the difference to our team here at Birkdale Tower Lodge with the recognition of the excellent and hard work they do each day. Kind regards.
Senior staff are fantastic and go above and beyond on many occasions. Food dad loves and loves all the staff he comes into contact with. Very well run care home.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
The family are pleased with the quality of care and the home environment.
Many thanks indeed for taking the time to post a review for us. Your feedback means a lot to all of our staff team here at Birkdale Tower Lodge and is greatly appreciated.
Thank you to all the staff at Birkdale Tower Lodge.
Thank you for your positive feedback. All the team will be thrilled to hear your kind words especially at this difficult time in social care. It really is appreciated! It is an absolute pleasure to look after your Mum she is a real character and an absolute joy to care for.
When she first arrived at Birkdale Tower Lodge, she was reluctant to get involved in activities, preferring to keep to her room, but the staff have been able to encourage her to start participating in various activities using her needlework skills and she now enjoys socialising with the staff and other residents.
I have been most impressed with the home’s response to the Covid pandemic and the way in which they have kept their staff and residents safe. We, as a family, are all impressed with their handling of this terrible virus and never once have we been concerned for Mum’s safety.
Thank you for your kind words. It is so nice to read such positive feedback about how we are meeting your expectations, it’s even more welcoming to hear especially from the relatives of our residents who live with us. We take great pride in ensuring we deliver safe, high-quality care and...
During the pandemic their stringent protocols meant that we never once felt Mum was at risk, they were faster than most to respond to the initial guidelines back in March 2020- in fact, they were proactive and started the process in the February before the care home tragedy situation had unfolded.
It is the best decision so far that my family and I have taken, to entrust my Mum's healthcare and happiness to Birkdale Tower Lodge.
Thank you so much Diana for your kind words, we truly appreciate such positive feedback and for taking the time to do so. We also welcome your feedback regarding the care and attention to mums’ health, safety and wellbeing and especially how mum has thrived at Birkdale Tower Lodge, both...
Very understaffed so unfortunately, residents don't get the attention required. Some of the care staff and one of the receptionists are rude. The dignity of residents is not preserved or respected as it should as witnessed on several occasions and staff does not take this seriously. Good points are the food is nice and the resident's rooms. Not much effort is put into encouraging residents to engage in activities. Very disappointed and would not recommend.
Thank you for your feedback and for taking the time to do so. We appreciate your positive comments on our facilities and food. Regarding your feedback on staffing levels, we staff our home in accordance with guidelines set to ensure we are staffed at a safe level. Staff are not always visible as...
P.S All the staff are fantastic.
It's so pleasing when we receive such valued feedback, all of the team here at Birkdale Towers appreciate hearing back from family members of our resident's, even more so when we receive such positive feedback, it truly adds to staff morale knowing we are being acknowledged for doing the best we...
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (1)
- 04 Oct 2024Recipient: Sandstone Care Group
Meet the Team (1)

I am so proud to be the manager of Birkdale Tower. I’m extremely passionate about providing our 5-star luxury experience to some of the most vulnerable in our society, because they truly deserve the best and are just in need of help.
My favourite part of my role is getting to know each individual and understanding what approaches work best for their unique needs. I take real pride in creating positive, person-centred experiences that make a genuine difference in people’s daily lives. I love coming to work, not knowing what new challenges await and what new people I can meet.
I've worked in care all my working life since I was 18, but it was sort of a family business; my mother and her mother were care home managers, so it was an extremely natural decision. I worked hard, climbing the ladder and achieved my first managerial role when I was 29, achieving my first goal with CQC at the same age. I think what makes a good manager in our industry is someone who sets the tone for compassion and quality. It’s about supporting staff so they can provide the best quality of care, fostering teamwork, and always leading with empathy and understanding.
Outside of work, I’m a proud dad of 2 and a bit of an adventurer. I love nothing more than to don my walking boots and go to the Lakes or Wales. If I can drag along my daughters Bella and Gracie, then even better!
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