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Barchester Upton Bay Care Home

1 Hoyal Road, Poole, Dorset BH15 4HY
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I am always treated with dignity and respect, and the carers are accommodating of my requirements.Robert G(Daughter of Resident/Service User)
Barchester Upton Bay Care Home, Poole
We couldn't recommend Upton Bay enough to anyone who wants excellent careViv W(Daughter of Resident/Service User)
Barchester Upton Bay Care Home, Poole
I have been visiting my friend at Upton Bay for over a year and every visit is enjoyableSarah C(Friend of Resident/Service User)
Barchester Upton Bay Care Home, Poole

Upton Bay is a premier destination offering both residential respite stays and specialised dementia care through its unique memory lane community. Nestled in the picturesque surroundings of Dorset, Upton Bay provides a luxurious and welcoming environment for residents seeking short-term accommodations or expert dementia support.

The residential care at Upton Bay is characterised by its warm and friendly atmosphere, engaging social activities, and personalised well being programmes. Residents can enjoy the... 

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Care Provided by Barchester Upton Bay Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Upton Bay Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Mevin Sohorye (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Barchester Upton Bay Care Home Reviews (116)

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10

Barchester Upton Bay Care Home has a Review Score of 10 (9.970) out of 10, based on 54 reviews in the last 2 years. Over all time Barchester Upton Bay Care Home has 116 reviews.

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Showing 116 reviews matching selected criteria
Review from K C (Sister-in-law of Resident) published on 28 September 2026 Submitted via Website•
Overall Experience
Review from Ann M (Respite Resident) published on 18 August 2026 Submitted via Postal Card•
Overall Experience
Review from John C (Husband of Resident) published on 31 July 2026 Submitted via Website•
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Review from C T (Daughter of Resident) published on 22 July 2026 Submitted via Postal Card•
Overall Experience
Review from Lee P (Son of Resident) published on 23 June 2026 Submitted via Postal Card•
Overall Experience
Review from Carolann S (Daughter of Resident) published on 1 June 2026 Submitted via Postal Card•
Overall Experience
Review from M F (Daughter of Resident) published on 18 May 2026 Submitted via Postal Card•
Overall Experience
Review from Jeanette M (Power of Attorney of Resident) published on 18 May 2026 Submitted via Postal Card•
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Review from Grace E (Granddaughter of Resident) published on 10 March 2026 Submitted via Postal Card•
Overall Experience
Review from Carolyn J (Daughter of Resident) published on 26 January 2026 Submitted via Website•
Overall Experience
Review from Keith G (Son of Resident) published on 26 January 2026 Submitted via Postal Card•
Overall Experience
Review from R L (Daughter-in-law of Resident) published on 26 January 2026 Submitted via Postal Card•
Overall Experience
Review from Richard B (Brother of Resident) published on 26 January 2026 Submitted via Postal Card•
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Review from Simon L (Son of Resident) published on 22 January 2026 Submitted via Postal Card•
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Review from Deborah W (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card•
Overall Experience
Review from Julie N (Niece of Resident) published on 18 December 2025 Submitted via Postal Card•
Overall Experience
Review from Ken F (Son-in-law of Resident) published on 18 December 2025 Submitted via Postal Card•
Overall Experience
Review from Kevin W (Son-in-law of Resident) published on 18 December 2025 Submitted via Postal Card•
Overall Experience
Review from Kay C (Sister-in-law of Resident) published on 10 December 2025 Submitted via Postal Card•
Overall Experience
Review from Deborah D (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card•
Overall Experience

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (75) & Events (8)

News
  • 01 Sep 2026

    Our residents enjoyed a wonderful trip to Stewarts Garden Centre, Broomhill .Anita, June, Pauline, Sheila and Sylvia explored beautiful plants and gifts, then relaxed in the August sunshine with a...

  • 10 Aug 2026

    A lovely mid-morning trip to the Park with Sally, Doreen and Mary .We enjoyed gentle walks, colourful beach huts, children building sandcastles and stunning views across to the Purbeck Hills....

  • 10 Aug 2026

    Residents and Friends had a wonderful time enjoying the beauty of the flowers that were kindly donated by Asda Poole. Residents sat in the garden making their flower arrangements

Upcoming Events

Awards / Recognitions (80)

Accreditations

There are no accreditations posted yet for Barchester Upton Bay Care Home.

Meet the Team (40)

Mevin Sohorye
Mevin SohoryeJob Title General Manager/Dementia ChampionJoined 2020
Shadow Gould
Shadow GouldJob Title Deputy Home ManagerJoined 2021
Monika Sypula
Monika SypulaJob Title Home AdministratorJoined 2021
Ola Kobylinska
Ola KobylinskaJob Title Home Services AdvisorJoined 2022
Karen Grant
Karen GrantJob Title Activity Lead/Dementia ChampionJoined 2021
Elsa Moco
Elsa MocoJob Title Head Housekeeper/Speak Up Champion/Infection ControlJoined 2021
Mark Jeffries
Mark JeffriesJob Title Head of Maintenance/Speak up championJoined 2021
Marco Mauro
Marco MauroJob Title Head ChefJoined 2026
Emma Barlow
Emma BarlowJob Title Community Lead/Dementia Champion/Enable ChampionJoined 2021
Emma Radford
Emma RadfordJob Title Community LeadJoined 2021
Ashley Gibson
Ashley GibsonJob Title Community Lead/Enable ChampionJoined 2023
Marcin Gajewski
Marcin GajewskiJob Title Sous ChefJoined 2026
Rose Hollis
Rose HollisJob Title Night Care AssistantJoined 2021
Sue Scott
Sue ScottJob Title ReceptionistJoined 2021
Ivy Morente
Ivy MorenteJob Title Senior Care AssistantJoined 2021

Hi, I'm Ivy, Senior Care assistant at Upton Bay

Sarah Harrison
Sarah HarrisonJob Title Care AssistantJoined 2021

Hello, my name is Sarah, I am a night Senior care assistant at Upton Bay. I look forward to getting to know all the ladies and gents who come through our doors at Upton Bay!

Dan Saguirre
Dan SaguirreJob Title Senior Care AssistantJoined 2023
Katie White
Katie WhiteJob Title Care Assistant/Buddy ChampionJoined 2023
Maria Goncalves
Maria GoncalvesJob Title Kitchen AssistantJoined 2023
Lizzy Gray
Lizzy GrayJob Title Senior Care AssistantJoined 2021
Rebecca Johnson
Rebecca JohnsonJob Title Care AssistantJoined 2022

As a Care Assistant, I'm dedicated to providing high-quality care to your loved ones and take pride in promoting dignity and self-expression.

Jody Habgood
Jody HabgoodJob Title Care AssistantJoined 2022

Hello, I'm Jody, and I'm a part of the care team at Upton Bay. I am hugely enjoying my role in this wonderful care home, and it has been so lovely to meet all of the ladies and gents who have chosen to call Upton Bay their home.

Erano Collantes
Erano CollantesJob Title Housekeeping AssistantJoined 2022
Narmaya Rana
Narmaya RanaJob Title Housekeeping AssistantJoined 2022

Hello, I'm Sita, the Housekeeping assistant at Upton Bay Care Home. It's my pleasure to keep our residents' homes clean, tidy, and truly feeling like their homes!

Liezel Pilambato
Liezel PilambatoJob Title Housekeeping AssistantJoined 2023

My name is Liezel, I work as a housekeeper for Upton Bay. I love helping residents with their washing and helping to keep clean their rooms. The home is beautiful and it is lovely to work with such a friendly, professional team.

April Rose Hartwell
April Rose HartwellJob Title Senior Care AssistantJoined 2023
Lauren Tinsdale
Lauren TinsdaleJob Title Care AssistantJoined 2023

My name is Lauren, I am a care assistant here at Upton Bay. I love helping our residents with all their needs and making everything a little easier for each and every one of them.

Sylvia Dudek
Sylvia DudekJob Title Care AssistantJoined 2023
Chloe Dimascio
Chloe DimascioJob Title Activities AssistantJoined 2024
Kirsty Carpenter
Kirsty CarpenterJob Title Care AssistantJoined 2021
Daniel Hakaminza
Daniel HakaminzaJob Title Care AssistantJoined 2024

My name is Dan and I am a Care Assistant at Upton Bay. I have recently joined as previously I worked in my home town Johannesburg in South Africa. I love to make the residents smile and take care of their every need.

Sheeba Jose
Sheeba JoseJob Title Night Care AssistantJoined 2024

My name is Sheeba and I am a night care assistant here at Upton Bay. I love working at night so that I can ensure that residents are settled and sleep well. If anyone needs company or a drink then I am happy to help.

Louise Gibson
Louise GibsonJob Title Senior Care AssistantJoined 2024
Bahareh Jamalipour
Bahareh JamalipourJob Title Care AssistantJoined 2024

I adore our residents and feel like we are one happy family. I enjoy the care and helping my colleagues carry out all the personal care and help that our residents need.

Michelle Fentanes
Michelle FentanesJob Title Support AssistantJoined 2024

My name is Michelle and I am a Support Assistant at Upton Bay care home. My role is varied and I love that I can help residents with all aspects of their care including helping with mealtimes, reception, housekeeping and some types of care.

Monica Abayomi-Ojo
Monica Abayomi-OjoJob Title Senior Night Care AssistantJoined 2024
Onimas Koti
Onimas KotiJob Title Care AssistantJoined 2024

My name is Koti, I am a care assistant here at Upton Bay. I thoroughly enjoy helping residents with their needs including mobility, making sure they are washed and dressed along with making everyone smile.

Bonifacio Pallasigui
Bonifacio PallasiguiJob Title House Keeping AssistantJoined 2024

My name is Bonifacio and I love working at Upton Bay. Keeping everything clean and shiny is my passion and I enjoy chatting to all the residents and keeping their laundry fresh.

Yamina Neder
Yamina NederJob Title Care AssistantJoined 2024

My name is Yamina and I love to make the residents smile. I work hard to ensure every resident is clean and tidy for each day. I love my job and hope that I will work here for a long time.

Yusaf Umar
Yusaf UmarJob Title General AssistantJoined 2025

I really love to please our residents and make them smile. I like to ensure they have everything they need and make sure they are happy.

Frequently Asked Questions about Barchester Upton Bay Care Home

What types of Care is Barchester Upton Bay Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Upton Bay Care Home have?

There are 68 Single Rooms.

What are the Facilities & Services at Barchester Upton Bay Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Barchester Upton Bay Care Home to the centre of Poole?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Upton Bay Care Home to verify any information. View our terms and conditions. Barchester Upton Bay Care Home has an Enhanced Service -what an Enhanced Service includes.